Latest news with #AmbienceHealthcare
Miami Herald
24-06-2025
- Health
- Miami Herald
Ambience Healthcare's 'Patient Recap' Offers Clinicians the First Chart Summarization Technology from an Ambient AI Platform
An industry first: Ambience Healthcare becomes the only ambient AI to deliver comprehensive patient context before encounters, extending beyond documentation to clinical workflow transformation SAN FRANCISCO, CA / ACCESS Newswire / June 24, 2025 / Ambience Healthcare, the leader in compliant, specialty-specific, and coding-aware ambient AI technology, today announced the successful launch of Patient Recap at St. Luke's Health System in Idaho. This groundbreaking feature makes Ambience the first and only AI documentation and coding platform to deliver comprehensive pre-visit chart summaries, fundamentally expanding the role of ambient AI from post-encounter documentation to complete clinical workflow optimization. While other AI scribing solutions focus solely on documenting what happens during patient visits, through its pre-preparation capabilities, Ambience now uniquely positions clinicians for a patient visit before they even enter the exam room. This strategic advancement positions Ambience as the only ambient AI platform that supports the entire patient encounter lifecycle, from preparation through documentation and follow-up. The new feature addresses one of healthcare's most persistent challenges: inefficient chart review. An extensive EHR log study found that ambulatory doctors spend about 16 minutes per patient encounter using the electronic health record, with roughly one-third of that time (~5 minutes per visit) dedicated just to chart review tasks (e.g., reading records and results). If a primary care physician sees roughly 11-20 patients per day, that translates to 1-2 hours spent on chart review alone. "Traditional AI scribes only address the documentation burden after patient encounters," said Michael Ng, CEO and Co-Founder of Ambience Healthcare. "Patient Recap represents a paradigm shift, making it the first ambient AI platform to tackle the equally time-consuming challenge of pre-visit preparation. This end-to-end approach creates a comprehensive clinical workflow solution that no other AI scribing solution can match." Transforming Clinical Visit Preparation The majority of pre-visit workflows require that clinicians complete an electronic scavenger hunt, searching through discharge summaries buried beneath specialist letters, medication changes hidden in portal messages, and labs scattered across dozens of encounters. With Patient Recap, providers enter each visit with a comprehensive snapshot of everything that matters: hospital discharges, ER visits, specialty consults, and more. Each recap links directly to source notes, allowing physicians to drill down when needed. The tool proves especially valuable for physicians who frequently move between rooms and need to quickly catch up on a year's worth of patient history while maintaining patient engagement. "Preparing to see patients is a high-effort activity," said Trevor Satterfield, MD, Associate Chief Medical Information Officer at St. Luke's Health System. "I was spending significant preparation time gathering relevant clinical information before a patient visit. As a clinician, being able to walk into every visit knowing the patient's background within seconds versus minutes, is incredibly valuable." Value of Patient Recap Patient Recap automatically ingests data from the patient's chart and Epic's CareEverywhere, a platform that allows healthcare providers using Epic's EMR system to securely share patient data across different healthcare organizations. Patient Recap then processes both structured and unstructured notes from all types of visits. The system runs nightly, analyzing 18 months of patient history and synthesizing each encounter into 2-3 essential bullets that prioritize the most critical details. Key Benefits: Saves valuable time: Eliminates manual chart review by automatically surfacing relevant information from across providers and care settingsEnhances clinical preparedness: Provides comprehensive patient context before visits, enabling clinicians to enter exam rooms with confidence and build stronger patient rapportImproves care quality: Ensures critical information isn't missed by synthesizing data from multiple EHR locations into one accessible summary Beyond Summary: The Road to a Proactive Intelligence Ambience's vision is to make Patient Recap the clinician's first stop for any patient, in any care setting. It brings together all relevant data - labs, imaging, pharmacy fills, patient inbox messages, and out-of-network records - into a single, distilled view, eliminating the need for clinicians to hunt across systems. Designed to support all specialties and care settings, Patient Recap is expanding beyond outpatient settings to include inpatient and emergency department settings. What began as a summary tool is evolving into a proactive clinical decision support tool, surfacing wellness gaps, highlighting HCC codes requiring more substantiation, and flagging revenue-cycle or guideline-based opportunities before they're missed. With Patient Recap, clinicians can enter every encounter prepared, confident, and efficient. Unlike standalone point solutions, Patient Recap is built within the specialty-specific philosophy of Ambience's ambient AI platform, connecting pre-visit preparation, real-time documentation, and coding workflows into one seamless system. This integration is critical: without connection to ambient scribing and coding capabilities, pre-visit summaries alone provide limited value. Each specialty requires tailored summarization approaches, and in high-stakes clinical environments where safety and performance are paramount, Ambience has demonstrated measurable improvements in both efficiency and accuracy metrics. For more information about Ambience Healthcare's ambient AI platform, visit About St. Luke's Health System As an Idaho-based, not-for-profit, community-owned and community-led health system, St. Luke's is dedicated to its mission to improve the health of people in the communities it serves. From its founding in 1902 to today, St. Luke's has long been a leader in quality care and a vital partner in addressing community health needs. About Ambience Healthcare Ambience Healthcare's mission is to supercharge healthcare providers with breakthrough generative AI technology. Ambience's AI platform eliminates administrative burden for clinicians and delivers point-of-care coding backed by compliant documentation across 100+ specialties, helping clinicians focus on patient care while improving documentation quality, ensuring accurate reimbursement, and reducing compliance risk for health systems. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco, California, and backed by Andreessen Horowitz, OpenAI Startup Fund, Human Capital, Kleiner Perkins, Martin Ventures, AIX Ventures, AirTree Ventures, John Doerr, Jeff Dean, Richard Socher, Pieter Abbeel, Anne Wojcicki, Eren Bali, Jay Desai, Nish Bhat, Matt Mochary, and others. To learn more, visit Media Contact Karina StabileAria Marketing for Ambience Healthcarekstabile@ SOURCE: Ambience
Associated Press
24-06-2025
- Health
- Associated Press
Ambience Healthcare's "Patient Recap" Offers Clinicians the First Chart Summarization Technology from an Ambient AI Platform
An industry first: Ambience Healthcare becomes the only ambient AI to deliver comprehensive patient context before encounters, extending beyond documentation to clinical workflow transformation SAN FRANCISCO, CA / ACCESS Newswire / June 24, 2025 / Ambience Healthcare, the leader in compliant, specialty-specific, and coding-aware ambient AI technology, today announced the successful launch of Patient Recap at St. Luke's Health System in Idaho. This groundbreaking feature makes Ambience the first and only AI documentation and coding platform to deliver comprehensive pre-visit chart summaries, fundamentally expanding the role of ambient AI from post-encounter documentation to complete clinical workflow optimization. While other AI scribing solutions focus solely on documenting what happens during patient visits, through its pre-preparation capabilities, Ambience now uniquely positions clinicians for a patient visit before they even enter the exam room. This strategic advancement positions Ambience as the only ambient AI platform that supports the entire patient encounter lifecycle, from preparation through documentation and follow-up. The new feature addresses one of healthcare's most persistent challenges: inefficient chart review. An extensive EHR log study found that ambulatory doctors spend about 16 minutes per patient encounter using the electronic health record, with roughly one-third of that time (~5 minutes per visit) dedicated just to chart review tasks (e.g., reading records and results). If a primary care physician sees roughly 11-20 patients per day, that translates to 1-2 hours spent on chart review alone. 'Traditional AI scribes only address the documentation burden after patient encounters,' said Michael Ng, CEO and Co-Founder of Ambience Healthcare. 'Patient Recap represents a paradigm shift, making it the first ambient AI platform to tackle the equally time-consuming challenge of pre-visit preparation. This end-to-end approach creates a comprehensive clinical workflow solution that no other AI scribing solution can match.' Transforming Clinical Visit Preparation The majority of pre-visit workflows require that clinicians complete an electronic scavenger hunt, searching through discharge summaries buried beneath specialist letters, medication changes hidden in portal messages, and labs scattered across dozens of encounters. With Patient Recap, providers enter each visit with a comprehensive snapshot of everything that matters: hospital discharges, ER visits, specialty consults, and more. Each recap links directly to source notes, allowing physicians to drill down when needed. The tool proves especially valuable for physicians who frequently move between rooms and need to quickly catch up on a year's worth of patient history while maintaining patient engagement. 'Preparing to see patients is a high-effort activity,' said Trevor Satterfield, MD, Associate Chief Medical Information Officer at St. Luke's Health System. 'I was spending significant preparation time gathering relevant clinical information before a patient visit. As a clinician, being able to walk into every visit knowing the patient's background within seconds versus minutes, is incredibly valuable.' Value of Patient Recap Patient Recap automatically ingests data from the patient's chart and Epic's CareEverywhere, a platform that allows healthcare providers using Epic's EMR system to securely share patient data across different healthcare organizations. Patient Recap then processes both structured and unstructured notes from all types of visits. The system runs nightly, analyzing 18 months of patient history and synthesizing each encounter into 2-3 essential bullets that prioritize the most critical details. Key Benefits: Beyond Summary: The Road to a Proactive Intelligence Ambience's vision is to make Patient Recap the clinician's first stop for any patient, in any care setting. It brings together all relevant data - labs, imaging, pharmacy fills, patient inbox messages, and out-of-network records - into a single, distilled view, eliminating the need for clinicians to hunt across systems. Designed to support all specialties and care settings, Patient Recap is expanding beyond outpatient settings to include inpatient and emergency department settings. What began as a summary tool is evolving into a proactive clinical decision support tool, surfacing wellness gaps, highlighting HCC codes requiring more substantiation, and flagging revenue-cycle or guideline-based opportunities before they're missed. With Patient Recap, clinicians can enter every encounter prepared, confident, and efficient. Unlike standalone point solutions, Patient Recap is built within the specialty-specific philosophy of Ambience's ambient AI platform, connecting pre-visit preparation, real-time documentation, and coding workflows into one seamless system. This integration is critical: without connection to ambient scribing and coding capabilities, pre-visit summaries alone provide limited value. Each specialty requires tailored summarization approaches, and in high-stakes clinical environments where safety and performance are paramount, Ambience has demonstrated measurable improvements in both efficiency and accuracy metrics. For more information about Ambience Healthcare's ambient AI platform, visit About St. Luke's Health System As an Idaho-based, not-for-profit, community-owned and community-led health system, St. Luke's is dedicated to its mission to improve the health of people in the communities it serves. From its founding in 1902 to today, St. Luke's has long been a leader in quality care and a vital partner in addressing community health needs. About Ambience Healthcare Ambience Healthcare's mission is to supercharge healthcare providers with breakthrough generative AI technology. Ambience's AI platform eliminates administrative burden for clinicians and delivers point-of-care coding backed by compliant documentation across 100+ specialties, helping clinicians focus on patient care while improving documentation quality, ensuring accurate reimbursement, and reducing compliance risk for health systems. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco, California, and backed by Andreessen Horowitz, OpenAI Startup Fund, Human Capital, Kleiner Perkins, Martin Ventures, AIX Ventures, AirTree Ventures, John Doerr, Jeff Dean, Richard Socher, Pieter Abbeel, Anne Wojcicki, Eren Bali, Jay Desai, Nish Bhat, Matt Mochary, and others. To learn more, visit Media Contact Karina Stabile Aria Marketing for Ambience Healthcare [email protected] 516-317-5835 SOURCE: Ambience press release
Miami Herald
20-06-2025
- Health
- Miami Herald
KLAS Research, St. Luke's Health System, and Ambience Healthcare Unveil Groundbreaking Impact Study on Ambient AI
Independent report confirms Ambience Healthcare's AI platform reduces clinician burnout, enhances patient care, and strengthens financial and compliance outcomes SAN FRANCISCO, CA / ACCESS Newswire / June 20, 2025 / In a newly released report by KLAS Research, St. Luke's Health System has shared the results of its enterprise-wide deployment of Ambience Healthcare's AI platform, which supports clinical documentation and coding. The independent study confirms that deploying Ambience improved both clinician experience and documentation integrity, while delivering accurate billing to offset the cost of the technology and reducing downstream burden for revenue cycle teams. "We started this project to fundamentally improve the patient and clinician experience," said Reid Stephan, Vice President and Chief Information Officer for St. Luke's Health System. "What we found was that deploying this technology didn't just lead to a reduction in documentation time, it also improved documentation accuracy and revenue integrity." By leveraging a platform that bundles ambient documentation with real-time coding at the point of care, health systems generate comprehensive, "coding-aware" charts in a single integrated workflow. This ensures clinicians have a complete view of the patient and receive appropriate credit for the complexity of each encounter. The result: fewer claim denials, a smoother billing process for patients, and reduced reliance on costly post-visit audits. Health systems strengthen compliance, recover missed revenue, and raise the overall standard of care. Key outcomes of the report include: Patient Satisfaction22% increase in clinician / patient face time (Epic User Action Log analysis)Clinician Productivity & Efficiency41% reduction in active documentation time (Epic User Action Log analysis)Clinician Well-Being & Satisfaction36% reduction in daily burnout in pilot cohort of 49 providersClinical Documentation Integrity and Coding AccuracyEnhanced HCC accuracy, enabling more accurate risk adjustment and greater support for clinician effectiveness and resource alignmentGreater E/M coding accuracy, leading to better reimbursement alignment and added value across clinical documentation "The team at St. Luke's brought a clear vision to improve the clinician experience and the discipline to measure impact rigorously," said Mike Ng, Co-Founder and CEO of Ambience Healthcare. "Together, we've shown that ambient AI can deliver real clinical and sustainable financial value at scale, and this report sets a new benchmark for what's possible when technology is deployed with purpose." A Scalable Model for Health System Transformation St. Luke's adopted Ambience with the goal of improving clinician well-being. Financial sustainability was also critical for long-term success. As detailed in this report by KLAS, the gains in documentation efficiency and coding accuracy not only improved daily workflows for clinicians, but also generated enough financial return to offset the cost of the technology. Ambience's unique coding-aware approach played a critical role in achieving sustainability. Unlike solutions that require retrospective chart reviews, Ambience provides real-time documentation that is compliant, substantiated, and aligned with the care provided. This proactive approach enhances both coding accuracy and reimbursement reliability, without increasing administrative burden for clinicians or revenue cycle teams. "Health systems working with Ambience Healthcare consistently report terrific outcomes that are moving the industry forward," said Mac Boyter, Research Director at KLAS Research. "This report translates ambient AI adoption into clear, quantifiable ROI-demonstrating real-world impact on both the clinician experience and the bottom line for health systems." About St. Luke's Health System As an Idaho-based, not-for-profit, community-owned and community-led health system, St. Luke's is dedicated to its mission to improve the health of people in the communities it serves. From its founding in 1902 to today, St. Luke's has long been a leader in quality care and a vital partner in addressing community health needs. About KLAS KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Learn more at About Ambience Healthcare Ambience Healthcare is the leading AI platform for clinical documentation, CDI, and coding-built to ensure compliance, eliminate administrative burden, and improve care delivery. Trusted by top health systems across North America, Ambience's platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Andreessen Horowitz, OpenAI Startup Fund, Kleiner Perkins, and other leading investors. Ambience Healthcare Karina StabileAria Marketing for Ambience Healthcarekstabile@ SOURCE: Ambience
Indianapolis Star
20-06-2025
- Health
- Indianapolis Star
KLAS Research, St. Luke's Health System, and Ambience Healthcare Unveil Groundbreaking Impact Study on Ambient AI
Independent report confirms Ambience Healthcare's AI platform reduces clinician burnout, enhances patient care, and strengthens financial and compliance outcomes SAN FRANCISCO, CA / ACCESS Newswire In a newly released report by KLAS Research, St. Luke's Health System has shared the results of its enterprise-wide deployment of Ambience Healthcare's AI platform, which supports clinical documentation and coding. The independent study confirms that deploying Ambience improved both clinician experience and documentation integrity, while delivering accurate billing to offset the cost of the technology and reducing downstream burden for revenue cycle teams. 'We started this project to fundamentally improve the patient and clinician experience,' said Reid Stephan, Vice President and Chief Information Officer for St. Luke's Health System. 'What we found was that deploying this technology didn't just lead to a reduction in documentation time, it also improved documentation accuracy and revenue integrity.' By leveraging a platform that bundles ambient documentation with real-time coding at the point of care, health systems generate comprehensive, ' coding-aware ' charts in a single integrated workflow. This ensures clinicians have a complete view of the patient and receive appropriate credit for the complexity of each encounter. The result: fewer claim denials, a smoother billing process for patients, and reduced reliance on costly post-visit audits. Health systems strengthen compliance, recover missed revenue, and raise the overall standard of care. Key outcomes of the report include: 'The team at St. Luke's brought a clear vision to improve the clinician experience and the discipline to measure impact rigorously,' said Mike Ng, Co-Founder and CEO of Ambience Healthcare. 'Together, we've shown that ambient AI can deliver real clinical and sustainable financial value at scale, and this report sets a new benchmark for what's possible when technology is deployed with purpose.' A Scalable Model for Health System Transformation St. Luke's adopted Ambience with the goal of improving clinician well-being. Financial sustainability was also critical for long-term success. As detailed in this report by KLAS, the gains in documentation efficiency and coding accuracy not only improved daily workflows for clinicians, but also generated enough financial return to offset the cost of the technology. Ambience's unique coding-aware approach played a critical role in achieving sustainability. Unlike solutions that require retrospective chart reviews, Ambience provides real-time documentation that is compliant, substantiated, and aligned with the care provided. This proactive approach enhances both coding accuracy and reimbursement reliability, without increasing administrative burden for clinicians or revenue cycle teams. 'Health systems working with Ambience Healthcare consistently report terrific outcomes that are moving the industry forward,' said Mac Boyter, Research Director at KLAS Research. 'This report translates ambient AI adoption into clear, quantifiable ROI-demonstrating real-world impact on both the clinician experience and the bottom line for health systems.' About St. Luke's Health System As an Idaho-based, not-for-profit, community-owned and community-led health system, St. Luke's is dedicated to its mission to improve the health of people in the communities it serves. From its founding in 1902 to today, St. Luke's has long been a leader in quality care and a vital partner in addressing community health needs. About KLAS KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Learn more at About Ambience Healthcare Ambience Healthcare is the leading AI platform for clinical documentation, CDI, and coding-built to ensure compliance, eliminate administrative burden, and improve care delivery. Trusted by top health systems across North America, Ambience's platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Andreessen Horowitz, OpenAI Startup Fund, Kleiner Perkins, and other leading investors. Ambience Healthcare SOURCE: Ambience View the original press release on ACCESS Newswire
Medscape
10-06-2025
- Health
- Medscape
Digital Natives vs Seasoned Docs: Who's Adopting AI Faster?
Up until very recently, when Jeremy Lipman, MD, met with patients, he had an invisible tether to his computer due to the need to document each visit. But in the past few months, he has experienced a new sense of professional freedom. Now an artificial intelligence (AI) scribe platform documents the conversation during each visit, allowing him to focus more fully on the patient in front of him. 'I'm not at the computer when I'm with the patient anymore,' Lipman told Medscape Medical News . 'The phone sits on the desk. I am away from the desk, sitting right in front of the patient…just having a conversation.' 'The software is absolutely remarkable,' he said about Ambience Healthcare's new AI documentation platform that Cleveland Clinic recently launched throughout its health system. Lipman is a colorectal surgeon at the clinic and has been in practice since 2010. While he's admittedly not an expert on the differences in how early-career physicians adopt and utilize technology as compared to more experienced physicians, Lipman said older doctors seem to be embracing it, too. 'I'm often surprised when we talk about a technology that sometimes some of the older doctors will tell you, 'I've been using that and I love it,'' Lipman said. The AI scribe platform listens to the interaction between the healthcare provider and the patient and 'captures the transcript of the conversation,' explained Lisa Stump, chief digital information officer at Mount Sinai Health System, New York City. Next, the platform transforms the transcript into the doctor's note. Physicians then need to review and sign off on the note, Lipman said. In addition to Ambience, there are a number of other AI scribe platforms, such as Abridge, Nuance DAX and Suki, Stump said, and they are really taking off. It's not just AI scribe technologies that are altering the medical landscape. Other tech innovations that are changing things are: AI-driven diagnostics, mobile health apps, and wearable devices monitoring a patients' health in real time. Are doctors of all ages embracing these new and evolving technologies in the same way? Medscape Medical News reached out to variety of experts to get their take. Embracing Digital Innovation 'While there is variability in awareness and depth of understanding, there is consistent enthusiasm for technology,' Cleveland Clinic's Chief Digital Officer Rohit Chandra, PhD, said in an email. 'And — what is more — senior leaders across the organization (who tend to be more experienced doctors) are proactive about driving and supporting technology initiatives where they see potential.' From Stump's perspective, those who grew up as 'digital natives' are 'I think more readily able to interact with a variety of different digital interfaces,' she said. While it's not always the case, older generations tend to be more skeptical and hesitant — at least initially. They also want to understand the safety and liability of the technology and make sure it won't disrupt workflow, Stump said. There are differences in technology acceptance, assessment, and adoption between generations, said Clark Otley, MD, a dermatologic oncologist and chief medical officer for Mayo Clinic Platform, which he describes as a 'privacy protected, innovation inducing platform that brings in partners from all over the world to develop new technologies.' 'Obviously, you're going to have a lot of variation within a specific generation, as well as between generations,' said Otley. 'On average, maybe the earlier generations might be a little bit more cautious and a little less facile at accepting and adopting technology.' Sometimes, older doctors will even retire at the beginning of a technology rollout, he said. But as a society, we can't afford that, as it would 'exacerbate the shortage of healthcare workers,' Otley said. Therefore, healthcare organizations have a responsibility to create an environment in which all providers can succeed in adopting digital healthcare technology, according to Otley. When introducing new technologies, medical institutions should offer multi-modal training, Otley said. There's a science behind it, he said, and it's true of every generation. Some people are visual learners, while others are auditory or experiential learners, so there needs to be a variety of types of training. The institution should also recognize and support different generations in terms of learning, Otley said. For example, older generations tend to value face-to-face teaching and learning more than digital or remote learning, Otley said. So having access to 'super users' — peers who delve deeply into the technology early on and learn it well — can also be helpful to them. It's also not enough for organizations to provide one 30-minute training session without a follow-up, he said. Intergenerational teams are important, too, said Otley, who is 60 years old. 'The magic happens when the older generation teaches the younger generation wisdom, and the younger generation brings the older generation up now with technology, and that middle generation is in their, maybe 'sweet spot' of raw cognitive power and digital capabilities,' he said. 'So for me, the combination is the best thing in healthcare.' How Far We've Come In the past 10 years, the growth in technology and digital health has been 'dramatic,' Lipman said. When he started as an attending doctor, 'we were still doing some paper charting. We were doing some paper ordering. I mean, that's unheard of today.' Ten years ago, 'digital tools and technology and healthcare were really transactional systems,' said Stump. 'People entered data, ran reported. It was all very human driven.' 'I would say the biggest impact we're now seeing by automating a lot of that work, we're reducing the cognitive burden, the administrative burden…[which has been the biggest physician complaint since implementing electronic medical records],' Stump said. Today, when Lipman has a medical question, 'the resources that are available from online sources — GPT, other resources like GPT that use large language models —[have] been fantastic,' he said. 'This AI thing is another just tremendous leap forward.' It's clear that these new technologies are being utilized more and more in the healthcare landscape. 'I think it varies by organization to some degree,' Stump said about the current lay of the land in this realm, 'but generally speaking, the COVID pandemic definitely accelerated the adoption of digital health technologies, right? Out of necessity and literally overnight, large health systems and small had to figure out how to provide care not in the traditional face-to-face, in person manner.' The pandemic accelerated the adoption of telehealth, which peaked, waned, and has now plateaued, Stump said. 'With now the rapid growth of artificial intelligence and agentic AI solutions, I think we're seeing another uptick in the development of new solutions and their adoption,' she said. Agentic AI exists when the AI model not only looks at the historical data and draws a conclusion, but 'it can then take action,' said Stump. Additionally, there are 'very well-established' remote patient monitoring programs for patients with diabetes and hypertension who use wearables at home, 'and these data are being captured and monitored either by an AI solution with a human then responding to an alert or always monitored by a human,' Stump said. The Future of AI in Medicine 'I think that helping people find really good evidence to support the decisions they have to make — and [them] being more engaged in their own health — is coming,' Lipman said. '…Perhaps even as we're talking and the AI is understanding what we're talking about, that an evidence-based treatment plan becomes part of the note that gets generated right away, so that then the patient and I can look at that together and talk about what that means,' he said. The 'downstream ability to code the record automatically and accurately is really starting to make a huge impact,' Stump said. 'I am very cautiously optimistic about the role of AI and the technology.' But Stump said it's important to have a rigorous approach up front as we 'evaluate technologies before we deploy them at scale and then continually monitor them as they are in use to be sure the models don't shift or change in a way that creates unintended consequences.' Lipman's advice is that physicians always need to be the final check. 'Trust, but verify,' he said. 'These things provide a great pathway to getting information, but it still needs to be verified as accurate.'
