Latest news with #AmericanTravelers
CNN
11-07-2025
- CNN
Canadian kindness breaks the internet
A viral ad campaign from the Eastern Townships Tourism Association has a message for American travelers hoping to come to Canada.
CNN
11-07-2025
- CNN
Canadian kindness breaks the internet
A viral ad campaign from the Eastern Townships Tourism Association has a message for American travelers hoping to come to Canada.
Hospitality Net
11-06-2025
- Business
- Hospitality Net
70% of Travelers Would Skip the Front Desk, Mews Survey Reveals: The Rise of Self-Check-In Hotels
The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews-commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets to 82% among Gen Z travelers, signaling a fundamental shift in how guests want to interact with hotels. Self-service isn't just about speed – it's a key driver of guest satisfaction and loyalty. In a survey of 2,000 U.S. travelers, frustrations with traditional hotel operations remain clear: 82% of current hotel loyalty members report pain points with existing systems, including lengthy check-in processes, limited flexibility, and outdated service models that fail to meet modern expectations. I founded Mews to transform the traditional hotel experience by eliminating the reception desk to allow staff to engage more personally with guests, said Richard Valtr, Founder of Mews. Since bringing Mews Kiosks to hotels in the U.S., 30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. Waiting in the lobby queue is simply not a hospitable experience for today's travelers, it's another example where if the technology works, guests value convenience over tradition. U.S Hotels Surpass Global Benchmarks in Digital Adoption Mews' own data shows that U.S. properties are leading the way in self-service: In the U.S., 30% of all reservations among Kiosk-enabled hotels are checked in through Mews Kiosk, versus a global benchmark of 20% 10.5% of total U.S. reservations use the Mews Guest Portal for check-in (compared to the global average of 8.6%), marking a 20% higher preference for online check-in among U.S. guests. Hotels are also seeing measurable benefits. Guests checking in via kiosk are three times more likely to purchase an upsell, generating nearly 70% more upsell revenue per check-in compared to those using the front desk. Other insights from the survey include: Nearly 80% of guests most likely to return to a hotel cite personalized amenities as the reason, with the sentiment strongest among Gen Z travelers (89%). 93% of travelers are willing to share personal data in order to improve their experiences with hotels, including details on preferred check-in/out times (60%), gender preferences (49%), food and beverage choices (48%), age (47%) and desired amenities and activities (46%). At Generator, we're always looking for ways to enhance the guest experience, from our smart, design-led spaces to the technology that powers the guest journey, said Annajane Guzel, Global Director of Brand Marketing at Generator. Our self-check-in kiosks at Generator Miami have become an essential part of how we create a seamless experience for our guests who value efficiency. By leveraging this smart technology, we're not only streamlining operations but elevating the guest experience in a way that feels intuitive, flexible, and reflective of how our guests travel. Our self-check-in kiosks give guests the autonomy to arrive on their own terms, skip the desk, and dive straight into the true Generator experience - whether that's exploring like a local or relaxing by the pool with a cocktail in hand. Valtr added, The message from travelers is clear: frictionless convenience is the new standard. This isn't about eliminating human interaction – it's about empowering both guests and staff to create more meaningful touchpoints and experiences. Hotels embracing this evolution will earn the loyalty of tomorrow's most valuable guests. The data from both travelers and hotels is clear: the front desk era is giving way to a digital-first guest journey, where flexibility, personalization, and operational excellence will shine. About Mews Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality. Katie Halfhead Senior Communications Manager
Forbes
26-05-2025
- Forbes
These Are The 'Fastest-Rising' International Destinations, According To New Tripadvisor Report
NEVSEHIR, TURKIYE: Hot air balloons fly over volcanos at Cappadocia, one of UNESCO World Cultural Heritage Site which is famous for its fairy chimneys. Planning an unforgettable summer holiday requires striking a careful balance between ticking off all the boxes in terms of itinerary and climate while also avoiding the best-known spots that can sometimes fall victim to overtourism and major crowds. It turns out that many American travelers are opting for lesser-visited destinations in order to do just that. In fact, Tripadvisor recently released its Summer Travel Index, which has uncovered the biggest trends in summer destinations, spotlighting the up-and-coming destinations that have travelers intrigued. The following international destinations were named the 'fastest-rising' spots for American travelers looking to stray from the more well-known hotspots around the world. Punta Sam was named the number one 'fastest-rising' destination for American travelers. The residential neighborhood north of Cancun boasts stunning beaches and great properties but is still a little less crowded than its northern neighbor. Divers swim around the Pedernales shipwreck off the coast of Noord in Aruba. (Photo by Joseph Prezioso / AFP) (Photo by JOSEPH PREZIOSO/AFP via Getty Images) The Noord region of Aruba is already pretty well-known as a tourist destination; it's plenty with high-rise hotels, casinos, and beautiful white sand beaches. A lot of American travelers are foregoing Barcelona due to overtourism and instead are considering Puerto Rico. It boasts stunning beaches, great nightlife, and less than three rainy days, on average, per month. Cap Estate in the north of St. Lucia is known for its high-end accommodations and golf course. Here you'll find luxury hotels and villas with unobstructed views of the Caribbean Sea. GOREME, TURKEY: A view of Anatolian Houses Hotel in Cappadocia, Turkey. The Turkish region of Cappadocia boasts one of Europe's most dramatic landscapes. Lava and White ash mixed with floodwaters to form a hard, sun baked layer known as Tufa. This coating gradually eroded to create spectacular geological formations like the area's famous "fairy chimneys". People have been carving cave homes, underground cities, monasteries and churches out of the landscape here for 10,000 years, that was used largely by hiding Christians fearful of persecution. (Photo by) Göreme is certainly a popular travel destination already but not when compared to Istanbul, which is one of the most visited cities in the world. It's here travelers can experience the infamous hot air balloons and fairy chimneys of Cappadocia. Located on the Riviera Maya, Akumal is a relatively small tourist resort community. It's well-loved for its warm waters, white sand beaches, and coral reef. Asakusa shopping street is one of the old city of Tokyo near Sensoji Temple, Nakamise shopping street. Asakusa shopping street the one of tourist destination to looking for culture food, sweets and souvenirs. Asakusa is in the northeastern area of Tokyo and is famous for its preservation of the Tokyo of yesteryear. It boasts traditional craft and street food sellers, original architecture, and the ancient Sensō-ji temple. Kraków has become a rising star for American travelers considering Europe. The former capital city of Poland is quite a bit less expensive than big cities to the west and boasts a well-preserved old town and a rich contemporary art scene. Tucked in between Negril and Montego Bay, Lucea boasts beautiful beaches (including public beaches) and great historical monuments and museums to explore.
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Travel + Leisure
19-05-2025
- Business
- Travel + Leisure
This Company Lets You Book a Private Jet Trip to Europe Without Knowing the Exact Destination
How adventurous do you think you are, really? Because one travel company would like you to take that wild spirit to its limits. Chapman Freeborn, a global aircraft charter specialist and aviation support company, is offering travelers the chance to do something zany: go on a trip without knowing the destination first. The company has launched its new Blind Booking program, "designed for American travelers headed to Europe," only where they go in Europe is anyone's guess until it's time for wheels up. "Inspired by the same wanderlust-driven mindset fueling the popularity of exploring and immersing in new cultures and destinations, Blind Booking gives travelers the chance to fly by private jet to a holiday retreat they won't learn about until right before takeoff," the company shared in a statement to Travel + Leisure . To get in on the fun, all travelers need to do is choose their departure airport in Europe and select a theme, which the company said could be anything from "a romantic escape, cultural city break, beach holiday, or outdoor adventure." Travelers can then submit a request for a one-way flight for up to six passengers. (So hopefully your crew is just as adventurous as you.) Those interested should hear back from a passenger flight broker who will go over a few details regarding the dates, departure airport, and number of passengers, and reveal the selected blind booking category to ensure everyone is aligned. Then, they will reveal the city, and you can be on your way. Don't worry. There is one more out: if you do not like the destination offered, you can withdraw your request free of charge. "For blind booking customers, the appeal lies in the spontaneity and exclusivity," the company added. "Chapman Freeborn offers an elevated travel experience without the complicated logistical overplanning, ideal for adventurers who want to let go and be surprised, but still expect luxury at every step." The Gulfstream IV private plane during take off. Alex Peake/Chapman Freeborn And if you really love this idea, you can try it out with Chapman, then try and give it a go with Scandinavian Airlines, which started offering a mystery flight called 'Destination Unknown' in 2024. As T+L previously reported, the airline sold tickets for its mystery flight exclusively to members of its frequent flier loyalty program who had the chance to redeem 30,000 miles for a seat. Though its ticket window is now closed, you can sign up to receive an alert about future trips at As for the Chapman trip, those begin at about $3,400, which feels like a great rate for a private plane adventure to … anywhere.
