Latest news with #AnubhavPrajapati
News18
20 hours ago
- General
- News18
Family Misses Train At Ghaziabad Station Due To Platform Mix-Up, Railways Ordered To Pay Up
Last Updated: Ghaziabad Consumer Forum orders Railways to pay Rs 7,000 to a family who missed their train due to platform misinfo and lack of announcements at the station In a landmark ruling, the District Consumer Forum in Ghaziabad, Uttar Pradesh, has declared that Indian Railways has to provide clear and timely information to passengers regarding train movements at stations. Failing to do so constitutes a deficiency in service under the Consumer Protection Act. The forum ordered officials of Ghaziabad railway station and Northern Railway to compensate a passenger, Anubhav Prajapati, with Rs 7,000 after he and his family missed their train due to incorrect announcements and a lack of updates. The compensation is to be paid within 45 days. What Happened To Anubhav Prajapati? Anubhav Prajapati, a resident of Muradnagar, had booked tickets for his family to travel to Jhansi aboard the Chhattisgarh Express on February 29, 2024. The train was scheduled to depart from Ghaziabad at 3:20 pm. The family arrived early and waited in the first-class waiting room. A station announcement later informed passengers that the train would be delayed by 40 minutes. Based on this, the family proceeded to platform 3 at 3:25 pm, expecting the train to arrive there. However, they found the Ayodhya Express on that platform and no indication of the Chhattisgarh Express. Attempts to reach the station master failed, as the office was shut. Anubhav Prajapati even tweeted railway authorities at 5:21 am, receiving no reply. At around 6 am, he discovered the Chhattisgarh Express had quietly departed from platform 2 while they were waiting elsewhere. The Indian railways did not submit any formal response to the forum. Their lawyer argued that the train hadn't been delayed by over three hours and thus no refund was applicable. But the consumer forum disagreed. In its statement, the forum noted that no proof had been submitted by the Indian railways to show that announcements were made or that the platform change was communicated. It ruled this failure as mental harassment caused by service negligence. The forum directed the station superintendent, station master, divisional railway manager, and the general manager of Northern Railway to jointly pay the compensation. First Published: July 04, 2025, 15:25 IST
Time of India
a day ago
- General
- Time of India
‘Lack of announcements a deficiency in service': Railways told to pay Rs 7,000 to family that missed train
Ghaziabad: The district consumer forum has ruled that failure to provide proper information on train schedule through public announcements constitutes a "deficiency of service" under the Consumer Protection Act. The consumer commission made this observation while ordering the Ghaziabad railway station authorities and senior officials at Northern Railways to pay Rs 7,000 as compensation to a family that missed their train due to inadequate announcements. On Feb 29 last year, Muradnagar resident Anubhav Prajapati, along with his wife Priyanka and two children, missed the Chhattisgarh Express to Jhansi. The family had arrived at Ghaziabad railway station well before the train's scheduled departure at 3.20am and waited in the first-class lounge. After an announcement about a 40-minute delay, they moved to platform 3 at 3.25am. However, they found Ayodhya Express stationed there for over 45 minutes. As the clock ticked, there was no further announcement about their train. You Can Also Check: Noida AQI | Weather in Noida | Bank Holidays in Noida | Public Holidays in Noida "I tried to approach the station master, but his room was locked," Prajapati told the forum. He even tweeted about the situation at 5.21am, tagging railway authorities, but received no response. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Giao dịch vàng CFDs với sàn môi giới tin cậy IC Markets Tìm hiểu thêm Undo Around 6am, he came to know that as they waited on platform 3, the Chhattisgarh Express departed from platform number 2. Railway authorities, who failed to furnish a written explanation, made an oral representation at the forum through their counsel. They argued that they could have allowed a ticket refund, but could not as the train wasn't running more than three hours behind schedule — a prerequisite for refunds under railway policy. The commission agreed while refund couldn't be granted on technical grounds, the railway's failure to make proper announcements to inform the family about the arrival of the train and its departure warranted compensation. "Since no evidence on the part of the railways has been presented on record to claim that there was a proper announcement, the commission treats this as a deficiency of service that resulted in missing the train and caused mental harassment to the passenger," the June 23 order stated. The commission asked the station superintendent, station master, divisional railway manager, and general manager of Northern Railway to pay the compensation within 45 days of the order.
