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Business Wire
18-07-2025
- Business
- Business Wire
Jesta I.S. Unveils Its Enhanced Customer Care Platform to Power Next-Level Service, and Transform How Clients Connect and Engage
MONTREAL--(BUSINESS WIRE)--Jesta I.S., a pioneer in the development of enterprise ERP software suites for brand manufacturers, wholesalers and omnichannel retailers, has announced the launch of its dynamic new customer care and intelligence platform leveraging Zendesk's AI-driven service technology. The strategic move is part of Jesta's ongoing commitment to delivering frictionless care to its growing client base in the fashion, apparel, footwear and hard goods industries. Jesta I.S. has announced the launch of its dynamic new customer care and intelligence platform leveraging Zendesk's AI-driven service technology. The platform is live and accessible to all Vision Suite clients. The new platform will deliver elevated care to Jesta clients in several ways: Effortless submission of support tickets via a powerful and intuitive portal Real-time visibility and tracking of enterprise case life cycles Frictionless, unified communication that includes alerts, notifications, email, web and live chat Faster response and resolution times through intelligent diagnosis and AI automation Enterprise-grade security, including full SSL encryption and advanced access controls Out-of-the-box analytics and configurable reports for continuous improvement Dynamic knowledge repository for self-service and on-demand learning The new customer care platform is effortless to use. Its composable and modular architecture will allow Jesta to continuously expand its service capabilities, integrate with other enterprise systems and introduce innovative features that align with customer feedback and evolving best practices. Jesta's future plans include building ticketing functionality directly into the Vision Supply Chain and Vision Retail Management Suites, enabling automated case generation and agent assignment for accelerated case resolution, and leveraging AI agents to engage in multi-step conversations and adapt responses based on user input. 'Our clients are at the heart of everything we do,' said Arvind Gupta, President, Jesta I.S. 'Jesta's next-level customer care platform enhances our entire service experience and gives us unprecedented power to respond to our client needs with greater speed and precision. We're eager to unveil new AI agent capabilities to deliver proactive customer support that continues to keep our Vision Suite clients one step ahead.' Jesta's new customer care and intelligence platform is live and accessible to all Vision Suite clients. About Jesta I.S.: Trusted by major apparel, footwear and accessory brands for 55 years, Jesta I.S. is a pioneer in the development of end-to-end enterprise ERP suites for emerging brands aspiring to scale and established brands migrating to the cloud on a limited budget. Jesta's Vision Supply Chain Management Suite delivers visibility and connectivity to boost collaboration among your global brand manufacturing and wholesale partners. Jesta's Vision Retail Management Suite bridges gap and ignites collaboration between head office, warehouse, store and e-commerce teams. Jesta's Vision Suite 360 combines the power of the Supply Chain and Retail Suites to optimize product journeys from concept to consumer. Leveraging a Master Data foundation, the suites provide IT stability and equip all departments with data-driven executable modules for operational excellence. Customers include Cole Haan, DSW, Genesco, JD Sports Canada, Harry Rosen, Perry Ellis and Puma. Learn more:
Time of India
12-07-2025
- Business
- Time of India
Digital India foundation opposes Pakistan AI centre's bid to join AI alliance network
New Delhi: Think tank Digital India Foundation on Friday said it has strongly objected to Pakistan AI Technology Centre 's application for the membership of AI Alliance Network . Digital India Foundation is a founding member of the AI Alliance Network (AIANET) comprising 17 international organisations, of which three are from China. In a letter to AIANET, the DIF said that given Pakistan's systemic support of terrorism, the ongoing scrutiny of the Financial Action Task Force (FATF), the potential weaponisation of Artificial Intelligence (AI) through AITeC's specialized labs, and the lack of institutional accountability or ethical oversight in Pakistan's AI ecosystem, pose a serious threat to India's national security "As a multilateral alliance of institutions committed to the ethical, transparent and peaceful development of AI, AITeC's application, if accepted, poses serious risk to the AIANET's credibility, security and shared values," DIF said. The think tank said that the autonomous AI and decision support lab, computer vision lab, and software optimization for edge computing lab are equipped with capabilities that can be easily redirected toward offensive cyber operations, cross-border attacks, and autonomous targeting systems. "These technologies, in the hands of a state apparatus with a history of harbouring terrorist groups and undermining regional stability, pose an unacceptable security risk," DIF said. The think tank further said that Pakistan's AI trajectory is heavily influenced by military-led initiatives, including the Pakistan Air Force's Centre of Artificial Intelligence and Computing (CENTAIC), which prioritises defence applications over civilian innovation. "The membership application of AITeC should be seen as Pakistan's way of gaining access to our R&D and technology with the aim of weaponizing AI through their specialized labs. We need to ensure that this does not happen," DIF Co-Founder and Head Arvind Gupta said.
Time of India
12-07-2025
- Business
- Time of India
Digital India Foundation objects to Pakistan AI tech centre's application for AI Alliance Network membership
New Delhi: Think tank Digital India Foundation on Friday said it has strongly objected to Pakistan AI Technology Centre 's application for the membership of AI Alliance Network . Digital India Foundation is a founding member of the AI Alliance Network (AIANET) comprising 17 international organisations, of which three are from China. In a letter to AIANET, the DIF said that given Pakistan's systemic support of terrorism, the ongoing scrutiny of the Financial Action Task Force (FATF), the potential weaponisation of Artificial Intelligence (AI) through AITeC's specialized labs, and the lack of institutional accountability or ethical oversight in Pakistan's AI ecosystem, pose a serious threat to India's national security "As a multilateral alliance of institutions committed to the ethical, transparent and peaceful development of AI, AITeC's application, if accepted, poses serious risk to the AIANET's credibility, security and shared values," DIF said. The think tank said that the autonomous AI and decision support lab, computer vision lab, and software optimization for edge computing lab are equipped with capabilities that can be easily redirected toward offensive cyber operations, cross-border attacks, and autonomous targeting systems. "These technologies, in the hands of a state apparatus with a history of harbouring terrorist groups and undermining regional stability, pose an unacceptable security risk," DIF said. The think tank further said that Pakistan's AI trajectory is heavily influenced by military-led initiatives, including the Pakistan Air Force's Centre of Artificial Intelligence and Computing (CENTAIC), which prioritises defence applications over civilian innovation. "The membership application of AITeC should be seen as Pakistan's way of gaining access to our R&D and technology with the aim of weaponizing AI through their specialized labs. We need to ensure that this does not happen," DIF Co-Founder and Head Arvind Gupta said.
India Gazette
11-07-2025
- Politics
- India Gazette
Digital India Foundation opposes Pakistan's membership bid to AI Alliance Network; cites security concerns
New Delhi [India], July 11 (ANI): The Digital India Foundation (DIF), a founding member of the AI Alliance Network (AIANET), has strongly objected to the membership application of Pakistan's AI Technology Centre (AITeC) to AIANET, citing serious risks to the alliance's credibility, security, and shared values, according to a statement released by Digital India Foundation. Digital India Foundation stated that Pakistan's systemic support of terrorism, ongoing scrutiny by the Financial Action Task Force (FATF), potential weaponisation of Artificial Intelligence (AI) through AITeC's specialised labs, and the absence of institutional accountability in Pakistan's AI ecosystem, pose a direct threat to India's national security and to AIANET's foundational principles. Dr. Arvind Gupta, Co-Founder and Head, Digital India Foundation, said, 'The membership application of AITeC should be seen as Pakistan's way of gaining access to our R&D and technology with the aim of weaponizing AI through their specialized labs. We need to ensure that this does not happen. The Pahalgam terrorist attack and the recent Indo-Pak conflict highlight the need for continued vigilance by India to ensure that Pakistan's efforts to undermine regional stability do not succeed.' Digital India Foundation also raised concerns about several of AITeC's centres, which it said have dual-use and military applications. The Autonomous AI & Decision Support Lab, Computer Vision Lab, and Software Optimization for Edge Computing Lab were cited as possessing capabilities that could be redirected toward offensive cyber operations, cross-border attacks, and autonomous targeting systems. The Foundation said that these technologies, in the hands of a state with a record of supporting terrorism, could enable operational enhancements for nonstate actors. It referenced the 2025 U.S. Country Reports on Terrorism, noting Pakistan's continued protection of groups like Lashkar-e-Taiba and Jaish-e-Mohammed. Further, highlighting security concerns, Digital India Foundation pointed to Pakistan's ongoing FATF grey-list status due to failures in countering terror financing and money laundering. It warned that AITeC's Data Science Lab and Quantum Machine Learning & Cognitive Computing Lab could potentially be misused to automate illicit financial flows and cryptocurrency-based fundraising for extremist networks. Digital India Foundation contrasted this with AIANET members, which are governed by democratic institutions, enforceable data protection laws, and independent oversight bodies that uphold ethical and accountable AI development, conditions absent in Pakistan's current environment. The Foundation said in its letter that Pakistan's AI ecosystem suffers from major deficiencies in education, research, and governance. It noted that Pakistan's draft National AI Policy remains vague and unenforceable, and the country lacks a national data protection law. It added that military-led entities such as the Pakistan Air Force's Centre of Artificial Intelligence and Computing (CENTAIC) dominate the nation's AI strategy, undermining civilian innovation. Digital India Foundation emphasized that AITeC's integration into this militarised AI framework directly contradicts the AIANET's mission to advance AI for the public good and peaceful global cooperation. In its concluding appeal, Digital India Foundation urged AIANET members to reject AITeC's application entirely to preserve the alliance's integrity, protect global AI collaboration, and uphold the principles of responsible, democratic, and peaceful technological advancement. (ANI)
Time of India
11-07-2025
- Business
- Time of India
DIF flags security risk in Pakistan's bid to join Brics-backed AI bloc
Bengaluru: The Digital India Foundation (DIF), a founding member of the AI Alliance Network (AIANET), has opposed the proposed inclusion of Pakistan's AI Technology Centre (AITeC) in the alliance, warning that it could compromise the group's credibility, security and core values. Formed following the Brics Summit in late 2024, AIANET was envisioned as a multilateral coalition of AI research institutions committed to ethical, transparent and peaceful development of artificial intelligence. The alliance brings together member institutions from Brics nations and other aligned democracies to foster collaboration in civilian AI research, safeguard against dual-use risks, and set global benchmarks for responsible innovation. In a letter to AIANET leadership dated July 11, 2025, DIF argued that Pakistan's AI ecosystem lacks institutional accountability, suffers from weak legal safeguards, and is shaped by military-led programs with limited civilian oversight. It warned that AITeC's entry would pose a direct threat to the network's integrity. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like An engineer reveals: One simple trick to get internet without a subscription Techno Mag Learn More Undo 'The membership application of AITeC should be seen as Pakistan's way of gaining access to our R&D and technology with the aim of weaponising AI,' said Dr. Arvind Gupta, co-founder and head of DIF. 'We need to ensure that this does not happen.' DIF flagged several AITeC labs, including those focused on autonomous systems, computer vision, and edge computing, for their dual-use potential and susceptibility to being repurposed for cyber operations, cross-border targeting, or terrorism-linked surveillance. It also cited the 2025 US Country Reports on Terrorism, which highlight the risk of AI tools being used by Pakistan-based groups such as Lashkar-e-Taiba and Jaish-e-Mohammed. Pakistan remains on the Financial Action Task Force (FATF) grey list due to ongoing failures in curbing terror financing and money laundering. DIF warned that in such an environment, AI labs could be exploited to automate illicit finance channels, including crypto-driven fundraising for extremist networks. The think tank also noted that Pakistan lacks enforceable data protection laws and independent oversight mechanisms, both of which are prerequisites for AIANET membership. It pointed out that the country's flagship AI agency — CENTAI, under the Pakistan Air Force — prioritises defence applications, which contradicts AIANET's civilian-first charter. 'Pakistan's integration into this multilateral AI framework would fundamentally undermine the alliance's commitment to public-good innovation,' DIF stated, urging all members to reject the application in full. The foundation called on AIANET to protect its democratic foundations, global cooperation principles, and long-term goal of building AI systems aligned with ethical and lawful use.
