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Time of India
11-07-2025
- Business
- Time of India
Startups chase finserv companies seeking GenAI customer support use cases
Academy Empower your mind, elevate your skills ETtech The highly regulated financial services industry is finding application of generative artificial intelligence models in customer-facing operations, from onboarding to servicing and basic query resolutions, as adoption of the technology goes up and its cost comes banks spend heavily on running contact centres or backend support teams with human agents to service their clients. Now with agentic AI, a large part of the basic queries can be solved by software, say industry insiders.'Our models can reduce the cost for financial services by 40-50%, manage a lot of routine things,' said Gnani AI chief executive Ganesh Gopalan. 'If our client is serving 50,000 customers today, tomorrow they can scale it by five times, instead of hiring more agents to do this work.'Bengaluru-based Gnani AI, backed by InfoEdge Ventures, builds conversational AI tools for finserv like and Hyperface are building AI use cases targeted at different service categories. While some models have already gone live, a few are under deployment.'Currently in India the cost of running a GenAI model is at par with contact centre employees. But in the future, AI models can be scaled up exponentially which is not the case of call centres, and that is the big benefit that companies are looking for,' said Ramanthan RV, chief executive at Hyperface, which powers credit card stacks for model Hyperface has built is already deployed at a fintech startup, assisting customers who have downloaded their application but haven't begun using the app yet. It is also deploying another model with a bank in the credit card issuance bots and chatbots have been around for many years already, but with GenAI capabilities these bots are becoming smarter, more advanced and capable of speaking in a proper human voice.A top executive at a fintech startup explained that most of these first-generation bots were trained through machine learning models which have now gone obsolete. Currently banks are taking enterprise solutions from the likes of OpenAI and Microsoft and training them with specific capabilities. The bots can then not only answer basic queries but also solve problems on the fly.'Financial services is a major sector for us; the use cases are majorly in card issue support, loan processing, customer acquisition and information regarding claims,' said Rashid Khan, cofounder of Yellow AI, which is backed by the likes of Lightspeed and Westbridge Capital. 'This AI model focuses on accuracy, latency and making the bot sound more human,' he large financial firms are taking note of the power that these new technologies can bring to their business. Bajaj Finance , one of the largest non-banking lenders in the country, acquired a 12% stake in a mobile security firm. In April 2024, listed banking technology company Aurionpro acquired to push AI models to its banking currently has around 44 GenAI companies in speech and voice recognition, including Sarvam, Uniphore and Augnito, and 25 of them are funded, according to a Tracxn report published in June. While startups are enthusiastic, the government is encouraging and venture funds have taken note of the opportunity as well, integration with legacy banking software systems and stringent regulations make the deployments tricky.'Regulatory compliance remains the primary challenge. Every solution must navigate strict BFSI data security requirements, with companies needing ISO 27001 and GDPR compliance. The regulatory framework for AI in collections is still evolving, creating uncertainty around deployment timelines,' said Arjun Malhotra, general partner at early-stage venture firm Good fintech executive cited earlier said there are expectations that the Reserve Bank of India would take note of the increasing deployment of AI in banking and release some broader guidelines and framework that industry feels more confident about investing in these solutions.'AI hallucination is real, while humans mis-sell products as well; what happens if the AI bot gets gamed by the customer or the bot actually makes a mistake and the customer loses money, these are things which will need further industry-wide deliberations,' said Ramanathan of Hyperface.
Business Standard
01-07-2025
- Business
- Business Standard
Aurionpro Solutions announces strategic win with a leading UK-based financial institution
To deploy its cutting-edge AI-native solutions - and Integro Lending Suite Aurionpro Solutions has announced its European market expansion through a strategic win with a leading UK-based financial institution. The partnership signifies a key milestone in Aurionpro's global expansion strategy, introducing its cutting-edge AI-native solutions from to transform lending operations across Europe's competitive financial landscape. This marks the first in a series of strategic Enterprise AI-native implementations Aurionpro is bringing to market through its Integro Lending Suite and capabilities. Aurionpro will deploy intelligent credit assessment capabilities, thus replacing the institution's traditional systems with an AI-native solution. This implementation aims to simplify underwriting processes, reduce operational risk, and enable the institution to scale efficiently. The institution operates in a highly competitive market and sought to leverage technology to accelerate its speed to market. Aurionpro addresses this by automating statement analysis, offering AI-generated credit summaries, and integrating fraud detection and assisted AI capabilities. The platform flags potential tampering in financial documents, thus enabling accurate, real-time decision-making. The platform is designed to be extensible across multiple use cases in financial services, including trade finance, cash management, and underwriting, making it a future-ready investment. This deployment is especially significant as European financial institutions face mounting pressure to adopt straight-through processing (STP) and gain competitive edge through intelligent automation.
Business Upturn
01-07-2025
- Business
- Business Upturn
Aurionpro Solutions wins European order from UK-based financial institution for AI-native credit assessment platform
By Aditya Bhagchandani Published on July 1, 2025, 12:30 IST Aurionpro Solutions Limited has announced a significant breakthrough in its European expansion strategy by securing a new order from a leading UK-based financial institution. The project involves deploying Aurionpro's AI-native credit assessment platform, powered by its subsidiary As part of this partnership, Aurionpro will implement its Integro Lending Suite and intelligent credit assessment tools, replacing the client's traditional underwriting systems. The AI-native platform will help automate statement analysis, generate AI-driven credit summaries, and incorporate fraud detection features, enabling faster and more accurate decision-making. Deekshith Marla, Co-founder of described the deal as a defining step in Aurionpro's global fintech journey. He highlighted the company's goal of helping financial institutions transition from traditional workflow-based processes to AI-native decision-making frameworks, boosting speed-to-market and reducing operational risks. This engagement marks Aurionpro's first major AI-native deployment in Europe. The company said the platform is scalable across multiple use cases in financial services, including trade finance and cash management, making it a future-ready solution for global financial markets. Disclaimer: The information provided is for informational purposes only and should not be considered financial or investment advice. Stock market investments are subject to market risks. Always conduct your own research or consult a financial advisor before making investment decisions. Author or Business Upturn is not liable for any losses arising from the use of this information. Ahmedabad Plane Crash Aditya Bhagchandani serves as the Senior Editor and Writer at Business Upturn, where he leads coverage across the Business, Finance, Corporate, and Stock Market segments. With a keen eye for detail and a commitment to journalistic integrity, he not only contributes insightful articles but also oversees editorial direction for the reporting team.
Business Standard
09-06-2025
- Business
- Business Standard
Aurionpro Solutions wins multi-year engagement from Sri Lanka's leading bank
Aurionpro Solutions announced a landmark deal win in South Asia with one of Sri Lanka's largest and most respected banks featuring in The Banker's Top 1000 World Banks list. This marks the Company's second major win in the Sri Lankan market within a year, further strengthening its regional presence. Under this multi-year engagement, valued above US$ 2.5 Million, Aurionpro will deploy its advanced iCashpro cash management and transaction banking platform. The solution to be delivered integrates advanced AI-driven enhancements from and specialized functionalities from Fintra. The scope of work encompasses licensing, implementation, and maintenance and support aligning directly with the Bank's long term digital transformation roadmap. iCashpro is a next-generation transaction banking platform that provides a comprehensive solution for full-spectrum corporate banking, delivering a superior and consistent client experience across customer segments in order to enhance time-to market, acquire improved cash visibility, and minimize expenses.
Business Upturn
09-06-2025
- Business
- Business Upturn
Aurionpro Solutions secures major $2.5 million deal with leading Sri Lankan bank
Aurionpro Solutions Limited, a global leader in digital banking solutions, has announced a significant multi-year contract win with one of Sri Lanka's largest and most prestigious banks, featured in The Banker's Top 1000 World Banks list. This marks Aurionpro's second major success in the Sri Lankan market within the past year, underscoring the company's expanding presence in South Asia. Under this strategic agreement, valued above US$ 2.5 million, Aurionpro will implement its advanced iCashpro cash management and transaction banking platform. The deployment integrates cutting-edge AI-driven enhancements powered by and specialized financial functionalities from Fintra. This comprehensive solution covers licensing, implementation, maintenance, and ongoing support—aligned with the bank's long-term digital transformation goals. iCashpro is a next-generation corporate banking platform designed to streamline transaction banking with a focus on delivering a superior and seamless client experience. The platform enhances cash visibility, accelerates time-to-market, and reduces operational costs, providing a full-spectrum solution for corporate banking needs across diverse customer segments. Sandeep Chiber, EVP – Head, APAC & MEA, at Aurionpro Solutions, said, 'This marks the seventh major competitive win in the transaction banking space in Asia over the past few quarters. Our rapid market penetration and emergence as a preferred partner in Asia are attributable to the strength of our nextgen iCashpro platform. Backed by advanced AI capabilities, we have engineered a future-ready transaction banking solution poised to redefine the corporate banking experience for the Bank's clientele. The strong demand and accelerated digitisation across the banking sector in the region further reinforces our commitment to delivering innovative, next-generation solutions. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
