Latest news with #AtangMatebesi
IOL News
8 hours ago
- Automotive
- IOL News
Point of view: Santam's 2025 Insurance Barometer exposes rising risks across SA
Santam's 2025 Insurance Barometer reveals critical insights into the rising risks faced by South African households and businesses, highlighting economic pressures, infrastructure challenges, and the impact of climate change on the insurance landscape. Image: Freepik South Africa's short-term insurer, Santam, has released its 2025 Insurance Barometer, which paints a sobering picture of the risks confronting local households and businesses. Economic strain, infrastructure decay, crime, and increasingly erratic weather patterns tied to climate change have emerged as key concerns. Now in its fourth edition, the biennial report offers a detailed pulse check on global and local risk trends. Drawing insights from nearly 900 consumers, businesses, and brokers across the country, the report captures shifts in public perception alongside expert industry analysis. Atang Matebesi, CEO of Santam client solutions, said the short-term insurance sector must remain agile. 'Once again, weather volatility, infrastructure concerns, and socio-economic challenges have created a tough environment for local insurers. This has been exacerbated by ongoing geopolitical turmoil... threatening the affordability of the Motor and Heavy Haulage classes of insurance.' Matebesi noted a concerning development: 'A trend is emerging where vehicles that normally wouldn't be written off are being declared total losses because repair costs have skyrocketed due to costly imported parts affected by the geopolitical environment.' Balancing premiums while ensuring sustainable underwriting practices is an ongoing challenge. 'The industry has the unenviable task of balancing premium rates with sustainable underwriting practices and risk mitigation measures to ensure a sustainable insurance sector... thus also contributing to national economic growth,' Matebesi added. Claims trends and consumer pressures The Barometer reveals that Santam's MTN portfolio saw a spike in claims for stolen mobile devices, tablets, and laptops, largely due to petty theft and muggings in shopping malls. Motor insurance remains the main contributor to claims in both personal and commercial lines. While strategic underwriting has brought some relief, collision-related claims have surged as road traffic returns to pre-pandemic levels. 'This is largely due to road usage in South Africa returning to pre-COVID levels, driven by many companies reinstating five-day office attendance policies,' explained Matebesi. Infrastructure degradation is also playing a role, particularly road conditions. 'Potholes causing loss or damage to vehicles' have hit all sectors, including agriculture and heavy haulage, particularly hard. An emerging issue flagged in the report is the phasing out of 2G and 3G networks, which support many alarm systems and vehicle tracking devices. 'Close collaboration between insurers, insureds, and telecoms services providers is necessary... There is anecdotal evidence of the potential impact on property owners with those who have already had their alarms 'switched off' falling victim to crime,' Matebesi warned. The cost-of-living crunch Rising living costs are reshaping consumer behaviour: 40% have cut back on non-essential spending 27% have reduced essential monthly expenses 21% have tapped into savings Many South Africans are also changing their lifestyles: 38% now spend less on entertainment and eating out 23% have stopped going on holiday 19% drive less 14% opt for public transport or taxis more often 13% cancelled DSTV Some households have turned to borrowing: 7% took personal loans 9% borrowed from friends or family 15% invested in alternative energy to reduce electricity costs Business realities and risk gaps For corporate and commercial entities, theft remains the top worry, though concern has declined over five years. 'Persistent economic malaise remains a top concern for businesses at 19%. Interestingly, growing concerns over operational costs have emerged... likely related to economic pressures,' Matebesi said. A surprising disconnect was noted regarding business interruption (BI) cover. Despite ranking high on global risk indices, only 7% of local commercial respondents prioritised BI. 'The lack of emphasis placed on loss of profits is concerning; we believe business interruption is a massively underestimated risk,' Matebesi warned. Currency fluctuations made a noticeable jump, up 10%, amid global policy shifts and local political uncertainty, particularly around the Government of National Unity (GNU) budget delays. One bright spot came from the power front: South Africa marked 300 days without loadshedding in 2024. This led to a significant drop in power surge claims, thanks to improved grid stability and underwriting action. Climate risk remains entrenched, especially in agriculture. 'The agriculture sector is disproportionately concerned about climate risk,' Matebesi noted. Commercial claims linked to storms and flooding were up 5%, worsened by poor infrastructure and town planning. Top ten business risks in 2025: Theft (21%) Machinery/system breakdown (20%) Economic downturn (19%) Loadshedding/power surge (18%) Loss of profits (18%) Currency fluctuations (18%) Fires (16%) Climate change (16%) Staffing issues (14%) Crime (14%) Brokers evolve their role Brokers remain essential in risk mitigation. Most conduct home or site visits (72%) and communicate risk management tools via email or SMS (63%). Yet, one in three still finds coverage communication confusing. More brokers now prioritise affordability, 34% cite price as the top factor in choosing an insurer, followed closely by service excellence and claims reliability. Encouragingly, eight in ten intermediaries remain confident about business prospects in the year ahead, the data shows. * Maleke is the editor of Personal Finance. PERSONAL FINANCE
News24
2 days ago
- Business
- News24
Avoid regret: Insurance tips for making smarter decisions
Insurance adds value to both life and items we own, offering stability, security, and peace of mind. It plays a critical role in helping us manage life's uncertainties that have financial implications. Santam's 2025 insurance barometer report, surveying nearly 900 South African customers, businesses and brokers, highlights the emerging risks we face today. It makes a case for the importance of informed, forward-thinking insurance decisions. The risks identified in South Africa The report notes how South African households are feeling impacted by the persistently high inflation and interest rates, with 84 percent of consumer survey respondents saying they have had to make adjustments to cope with the increased cost of living. Atang Matebesi, CEO of Santam Client Solutions, notes how the changes in the local and international risk landscape mean the local short-term insurance industry must continue to adapt at a rapid pace. Atang says, 'Weather volatility, infrastructure concerns and socio-economic challenges have created a tough environment for local insurers.' READ MORE | 6 ways to master financial resilience through tough economic times Beyond the cost of living, the report highlights other concerns, which include: Crime - '16 percent more consumer respondents citing it as a top three risk for their households now, compared with 2023'. Climate change - '78 percent of consumers citing they are in some way concerned about the threat of extreme weather events'. Cost of living - 47 percent cite economic challenges. With the changing role of insurance brokers, the report highlights how insurers must provide meaningful risk management tools. Beyond this, there's the growing question of how to make more informed insurance choices. Where does it start and where does it end? Types of insurance Investopedia, a U.S.-based financial publication, notes these four types of crucial insurance policies you need: Life insurance; Health insurance; Long-term disability coverage; and Car-insurance. READ MORE | Nicolette Mashile on financial literacy - 'It should be a basic human right' Tips on picking the right insurance policy for you South Africa-based MiSure Insurance Brokers suggests you consider the following:
