Latest news with #BPO
News18
5 days ago
- Business
- News18
'Your System Is Infected': ED Busts Fake Call Centres In Chandigarh That Duped Foreign Nationals
Fake call centres and shell companies posed as global tech troubleshooters of companies like Microsoft, duping unsuspecting American and Canadian citizens with precision. Each time a foreign national dialed for tech assistance, the meter started ticking – 450 to 500 dollars siphoned off in the name of 'support." The Enforcement Directorate (ED) has unearthed a slick, sophisticated transnational scam that was running out of Chandigarh's Tricity, where a nexus of fake call centres and shell companies posed as global tech troubleshooters of companies like Microsoft and others, duping unsuspecting American and Canadian citizens with precision. Fronted by companies like FSAL Technologies Pvt Ltd, the syndicate baited victims through fake pop-up alerts like – 'Your system is infected," 'Call Microsoft Support Now". The pop-ups would only route them to Indian call centres posing as Microsoft, HP, or router support desks. Every call ended with a demand of 450 to 500 dollars for fixing a problem that did not exist. Victims paid, believing they were speaking to genuine tech agents. The money was routed via fake overseas firms like Bios Tech USA, controlled remotely by FSAL's director Faisal Rashid Peerzada, said a senior ED official Following raids across such illegal call centres, ED found no licenses, no agreements, and no real tech capacity. Just a set of trained fraudsters, and websites linked to spoofed domains like which is a knockoff of Geek Squad USA. The call centre staff, far from being software experts, lacked even basic BPO credentials, ED said in a statement. The operation was cloaked in layers. Locals like Faisal and others floated shell firms in the names of relatives and friends to obscure ownership. In one case, Bios Tech was run by a close associate Arshdeep, but all backend control, payment gateway access, and operations were handled directly from India. Another arm of the scam involved Sahu Jain, whose companies Terrasparq and Visionaire falsely claimed affiliation with CTS Mobility, a US-based firm supposedly owned by his sister Priya Jain. These entities also promised high-end services like device management and cybersecurity. In reality, they existed only to collect fraudulent payments, often recharging victims' cards repeatedly without consent, added the ED statement. Their websites projected glossy IT parks and professional setups. The ED found none of it existed as they used fake office photos, fake team bios, and fake promises of 24×7 support. view comments Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
The Wire
10-07-2025
- Business
- The Wire
Startek® wins GOLD at BW People HR Excellence Awards 2025 for Equal Opportunity Employer
• Only BPO recognized in this category for championing workplace diversity, equity and inclusion MUMBAI, India, July 10, 2025 /PRNewswire/ -- Startek®, a digital-first global customer experience (CX) solutions provider, has been honored with the GOLD award for "Equal Opportunity Employer" by BW Businessworld, one of India's most respected media houses. This prestigious award celebrates organizations that are leading the way in embedding diversity, equity and inclusion (DEI) into their workplace culture. Startek emerged as the only BPO to win the gold award in this category, standing out among hundreds of organizations evaluated across industries. The company's submission showcased its progressive people practices, with a strong focus on empowerment, inclusion, and equitable growth. The evaluation involved a rigorous two-stage process, including an in-depth submission followed by a detailed jury assessment. "Our commitment to Diversity, Equity and Inclusion goes beyond compliance—it's deeply woven into our culture," said SM Gupta, Global Chief People Officer, Startek. "This recognition reflects our continued focus on building a workplace where everyone feels valued, empowered and can thrive. Being the only BPO recognized in this category is a proud moment for us and reinforces our belief that inclusive practices drive meaningful impact." The recognition is a result of Startek's comprehensive approach to creating a workplace that champions equal employment opportunities across all sections of the workforce. About BW People HR Excellence Awards 2025 The BW People HR Excellence Awards 2025, organized by BW Businessworld, celebrate outstanding achievements in the field of human resources. Recognizing organizations and HR leaders who drive innovation, inclusivity, and impactful people practices, the awards honor excellence across categories such as leadership, employee engagement, diversity and inclusion, learning and development, and more. With a rigorous multi-stage evaluation process led by an esteemed jury, the awards spotlight companies that are redefining the future of work in India's dynamic business landscape. About Startek Startek® is a global leader in customer experience management, delivering comprehensive digital transformation and CX solutions. With over 35 years of expertise, Startek empowers businesses across diverse industries to create memorable, personalized customer interactions. Operating in 12 countries with a team of 38,000 associates, Startek is committed to connecting brands with their customers through innovation, empathy, and operational excellence. To learn more, visit and follow us on LinkedIn @Startek. Logo: (Disclaimer: The above press release comes to you under an arrangement with PRNewswire and PTI takes no editorial responsibility for the same.).
Business Standard
10-07-2025
- Business
- Business Standard
Startek® wins GOLD at BW People HR Excellence Awards 2025 for Equal Opportunity Employer
PRNewswire Mumbai (Maharashtra) [India], July 10: Startek®, a digital-first global customer experience (CX) solutions provider, has been honored with the GOLD award for "Equal Opportunity Employer" by BW Businessworld, one of India's most respected media houses. * Only BPO recognized in this category for championing workplace diversity, equity and inclusion This prestigious award celebrates organizations that are leading the way in embedding diversity, equity and inclusion (DEI) into their workplace culture. Startek emerged as the only BPO to win the gold award in this category, standing out among hundreds of organizations evaluated across industries. The company's submission showcased its progressive people practices, with a strong focus on empowerment, inclusion, and equitable growth. The evaluation involved a rigorous two-stage process, including an in-depth submission followed by a detailed jury assessment. "Our commitment to Diversity, Equity and Inclusion goes beyond compliance--it's deeply woven into our culture," said SM Gupta, Global Chief People Officer, Startek. "This recognition reflects our continued focus on building a workplace where everyone feels valued, empowered and can thrive. Being the only BPO recognized in this category is a proud moment for us and reinforces our belief that inclusive practices drive meaningful impact." The recognition is a result of Startek's comprehensive approach to creating a workplace that champions equal employment opportunities across all sections of the workforce. About BW People HR Excellence Awards 2025 The BW People HR Excellence Awards 2025, organized by BW Businessworld, celebrate outstanding achievements in the field of human resources. Recognizing organizations and HR leaders who drive innovation, inclusivity, and impactful people practices, the awards honor excellence across categories such as leadership, employee engagement, diversity and inclusion, learning and development, and more. With a rigorous multi-stage evaluation process led by an esteemed jury, the awards spotlight companies that are redefining the future of work in India's dynamic business landscape. About Startek Startek® is a global leader in customer experience management, delivering comprehensive digital transformation and CX solutions. With over 35 years of expertise, Startek empowers businesses across diverse industries to create memorable, personalized customer interactions. Operating in 12 countries with a team of 38,000 associates, Startek is committed to connecting brands with their customers through innovation, empathy, and operational excellence. To learn more, visit and follow us on LinkedIn @Startek. Logo:
Hans India
05-07-2025
- Business
- Hans India
MP proposes Tata skill centre to boost jobs
Tirupati: Tirupati MP Dr Maddila Gurumoorthy has requested the Tata Group to set up a Skill Development Centre and a BPO unit in Tirupati to create more job opportunities for local youth. He met Tata Sons Chairman N Chandrasekaran in Mumbai on Friday and submitted a detailed proposal outlining various development initiatives for the region. The MP pointed out that Tirupati is fast emerging as an education hub, with top institutions like IIT, IISER, and several universities attracting students from across the country. He said a Tata-run skill development centre in the city could provide specialised training in areas like digital technology, renewable energy, manufacturing, and services, giving young people the tools they need to find employment. He also proposed setting up a BPO to generate more jobs and support the local economy. Dr Gurumoorthy also sought Tata's support in reviving Kalamkari, the traditional hand-painted textile art of Andhra Pradesh, which has seen a decline in popularity in recent years. He urged Tata's fashion outlets such as Westside and Tata Cliq to collaborate with local artisans and help bring Kalamkari into modernyashion trends. 'This is not just about preserving a traditional art, but also about ensuring livelihoods for the artisans who depend on it,' he said. The MP also raised the need for better international flight connectivity from Tirupati. He pointed out that many people from the Rayalaseema region work in Gulf countries, but have to travel to other airports to catch international flights. He asked Air India Express, which is part of the Tata Group, to consider starting direct flights from Tirupati to places like Kuwait, Qatar, Saudi Arabia, and the UAE. Improved connectivity, he said, would not only help workers but also boost tourism and business in the region. He said that Chairman Chandrasekaran responded positively and assured him that the proposals would be carefully reviewed.
Forbes
25-06-2025
- Business
- Forbes
BPO: How It's Reshaping Business Operations (And How To Leverage It)
Pranav Dalal is the CEO and founder of Office Beacon, a global outsourcing firm that serves clients in various industries worldwide. The conversation around business process outsourcing (BPO) used to be limited to customer service. Fast forward to 2025, and BPO has grown to reshape how companies operate. With the global BPO services market projected to surge from around $367.64 billion in 2024 to a staggering $861.45 billion by 2033, according to Astute Analytica, business leaders are wondering if they should jump on the BPO bandwagon. As the CEO of a global outsourcing firm, I believe the short answer is a resounding yes. Here's why (and how to do so successfully). Understanding Today's Expanded BPO Landscape It's hard to let go of old images, but BPO is no longer confined to young agents in matching headsets. In fact, customer experience (CX) outsourcing alone already generates about $123 billion of the market, and a remarkable 65% of that comes from non-voice channels such as chat, email and social media. But the real story is how BPO has edged its way into core business functions that include everything from strategic finance to AI-powered data analytics. Companies can now outsource to leverage specialized expertise that can deliver new insights and free up internal resources for critical initiatives. According to Astute Analytica, healthcare BPO, for example, stood at around $55.88 billion in 2024, supported by telehealth support and medical billing outsourcing. Supply chain and logistics BPO has also ballooned to about $32 billion, supported by the e-commerce boom and outsourcing of real-time tracking and analytics. What's more surprising is the range of services now on offer. Many providers now offer strategic counsel, advanced software solutions, and, in many cases, entire teams of AI-trained professionals. The race is on for specialized, tech-savvy partners capable of driving true business transformation. Scaling Smarter With Global Talent Every executive wants to scale in a way that doesn't cause a migraine, and BPO is one way to do it. I've seen nearshore outsourcing to Mexico become attractive for U.S. companies, partly because time zone alignment makes collaboration more seamless than trying to coordinate across a dozen time zones. India has long been a heavyweight in this game, while the Philippines and Vietnam are catching attention as well. The common thread is that businesses can gain specialized skills—whether in AI, software development or voice support—at a fraction of the cost they'd incur by building the same capacity in house, which can keep overhead from ballooning. Additionally, a well-coordinated global team lets you optimize your work around the clock. How Key Industries Can Leverage BPO You might be wondering how all this growth plays out on the ground. Recently, some insurance players have announced plans to outsource functions such as those of their "data, operations and change departments." Construction, on the other hand, might not be the first industry you think of when you hear 'outsourcing.' It turns out that companies can now work with partners to manage fluctuating labor schedules, materials procurement and complex back-office tasks. Finance and accounting present yet another strong case for BPO, as companies can outsource tax compliance, accounts receivable and other back-office functions that can devour time and resources. Some outsourced professionals may be able to streamline financial workflows, reduce errors and ensure faster reporting cycles. How To Get Started With BPO The first move toward improving efficiency with BPO is a granular process audit. Chart each workflow by volume, error rate and cycle time; the high-volume, rules-based tasks are usually the prime candidates. Next, define what 'good' looks like in numbers so success is measurable. Only then should you shortlist providers and move on to piloting one discreet workstream for 90 days. Furthermore, due diligence must go deeper than price. Verify certifications that map to your risk profile. Interview frontline supervisors to gauge attrition rates and training spend. Insist on a joint governance model that pairs weekly operational huddles with quarterly strategic reviews, and align the vendor's bonus plan to the business metric. Nevertheless, expect friction in the initial stages, as with any other new efforts. It's an open truth that knowledge transfer stalls when documentation is thin, so require a process playbook before transition. Conclusion BPO in 2025 has grown far beyond the realm of call centers and quick-fix solutions. It's a thriving, interconnected ecosystem of specialists and innovators who collectively can help drive industries forward. Industries can quickly shift from calm to chaotic, and investing in strategic outsourcing is one tool that can help you engineer a stronger ship altogether. After all, in 2025, the most dangerous move is staying on the sidelines, watching others sail by with their global teams—and perhaps a little less stress. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
