Latest news with #CXM
Globe and Mail
02-07-2025
- Business
- Globe and Mail
Saudi German Health UAE is Raising the Bar for Patient Experience
Dubai, United Arab Emirates--(Newsfile Corp. - July 2, 2025) - Saudi German Health UAE, one of the region's most prominent healthcare networks, has completed a critical milestone in its ongoing transformation to embed "hospitality-caliber" service into the heart of healthcare operations. In partnership with CXM, a strategic experience transformation partner, the hospital is reimagining what it means to "care like family"- not as a slogan, but as a lived, system-wide reality. To view an enhanced version of this graphic, please visit: From Vision to Execution: Embedding "Hospitality-Caliber" Care into the Hospitals Operating Model What began months ago as a vision to reimagine how patients are treated not just medically, but emotionally and operationally has evolved into a structured, hospital-wide program. Today, with Phase 2 finalized, Saudi German Health UAE continues this journey with renewed momentum and system-wide alignment. "Patient Experience is built when people don't just follow steps, they believe in the purpose behind them. At Saudi German Health UAE, we've been aligning care, culture, and operations around one shared truth: experience is not an initiative, it's how we lead, how we work, and how we serve." - Dr. Ahmed Eissa, Group CEO, Saudi German Health UAE Every touchpoint, team interaction, and daily routine is being re-examined through the lens of experience: how care is felt, not just how it is delivered. In collaboration with CXM, more than 850 team members stepped into a journey of reflection, co-creation, and cultural alignment. From leadership presence to frontline dialogue, the hospital activated new ways of working rooted in empathy, clarity, and shared purpose. Experience by Design: Realigning Hospital Teams Around Purpose and Patient Outcomes Now, as the transformation moves forward, Saudi German Health UAE is preparing to enter its next chapter: co-designing the behavioral and experiential elements that will bring the philosophy of Caring Like Family to life in even deeper, more human-centered ways. This will include reimagining onboarding, empowering peer-to-peer recognition, enhancing patient journey design, and creating signature moments that leave lasting emotional impact. "What Saudi German Health UAE has chosen isn't easy. But it's real. And it shows what's possible when patient experience is treated not as a layer but as the operating system." - Raluca Berchiu, Founder & CEO, CXM How Saudi German Health UAE is Setting a Benchmark in Patient Experience Saudi German Health UAE is among the first healthcare institutions in the UAE to treat "hospitality-caliber" service as essential infrastructure equal in importance to clinical protocols and operational workflows. This is about building emotional connection with patients, a level of personalization and attentiveness they expect from other industries but rarely experience in healthcare. CXM continues to support this evolution translating vision into operational reality, ensuring "hospitality-caliber" experience is not just felt, but sustained. For more information please visit About Saudi German Health UAE Saudi German Health UAE is one of the region's most prominent healthcare networks, dedicated to delivering world-class medical care with a human touch. Grounded in the philosophy of Caring Like Family, it continues to raise the bar for what excellence in healthcare truly feels like. About CXM CXM is a strategic transformation partner helping hospitals and healthcare systems lead in a patient-centred era. With a focus on growth, operational excellence, and experience innovation, CXM supports healthcare leaders in embedding lasting change across performance, culture, and care delivery. Through its Hospitality-Driven Patient Experience Model, CXM translates bold experience visions into operational reality guiding transformation from strategy to execution
Zawya
01-07-2025
- Business
- Zawya
Saudi German Health UAE is setting a new standard in patient experience
Dubai, UAE — Saudi German Health UAE, one of the region's most prominent healthcare networks, has completed a critical milestone in its ongoing transformation to embed 'hospitality-caliber' service into the heart of healthcare operations. In partnership with CXM, a strategic experience transformation partner, the hospital is reimagining what it means to 'care like family'- not as a slogan, but as a lived, system-wide reality. From Vision to Execution: Embedding 'Hospitality-Caliber' Care into the Hospitals Operating Model What began months ago as a vision to reimagine how patients are treated not just medically, but emotionally and operationally has evolved into a structured, hospital-wide program. Today, with Phase 2 finalized, Saudi German Health UAE continues this journey with renewed momentum and system-wide alignment. 'Patient Experience is built when people don't just follow steps, they believe in the purpose behind them. At Saudi German Health UAE, we've been aligning care, culture, and operations around one shared truth: experience is not an initiative, it's how we lead, how we work, and how we serve.' – Ahmed Eissa, Group CEO, Saudi German Health UAE Every touchpoint, team interaction, and daily routine is being re-examined through the lens of experience: how care is felt, not just how it is delivered. In collaboration with CXM, more than 850 team members stepped into a journey of reflection, co-creation, and cultural alignment. From leadership presence to frontline dialogue, the hospital activated new ways of working rooted in empathy, clarity, and shared purpose. Experience by Design: Realigning Hospital Teams Around Purpose and Patient Outcomes Now, as the transformation moves forward, Saudi German Health UAE is preparing to enter its next chapter: co-designing the behavioral and experiential elements that will bring the philosophy of Caring Like Family to life in even deeper, more human-centered ways. This will include reimagining onboarding, empowering peer-to-peer recognition, enhancing patient journey design, and creating signature moments that leave lasting emotional impact. 'What Saudi German Health UAE has chosen isn't easy. But it's real. And it shows what's possible when patient experience is treated not as a layer but as the operating system.' – Raluca Berchiu, Founder & CEO, CXM How Saudi German Health UAE is Setting a Benchmark in Patient Experience Saudi German Health UAE is among the first healthcare institutions in the UAE to treat 'hospitality-caliber' service as essential infrastructure equal in importance to clinical protocols and operational workflows. This is about building emotional connection with patients, a level of personalization and attentiveness they expect from other industries but rarely experience in healthcare. CXM continues to support this evolution translating vision into operational reality, ensuring 'hospitality-caliber' experience is not just felt, but sustained. About Saudi German Health UAE Saudi German Health UAE is one of the region's most prominent healthcare networks, dedicated to delivering world-class medical care with a human touch. Grounded in the philosophy of Caring Like Family, it continues to raise the bar for what excellence in healthcare truly feels like. About CXM CXM is a strategic transformation partner helping hospitals and healthcare systems lead in a patient-centred era. With a focus on growth, operational excellence, and experience innovation, CXM supports healthcare leaders in embedding lasting change across performance, culture, and care delivery. Through its Hospitality-Driven Patient Experience Model, CXM translates bold experience visions into operational reality guiding transformation from strategy to execution
Yahoo
23-06-2025
- Business
- Yahoo
3 Cash-Heavy Stocks with Open Questions
A surplus of cash can mean financial stability, but it can also indicate a reluctance (or inability) to invest in growth. Some of these companies also face challenges like stagnating revenue, declining market share, or limited scalability. Just because a business has cash doesn't mean it's a good investment. Luckily, StockStory is here to help you separate the winners from the losers. That said, here are three companies with net cash positions to avoid and some better alternatives instead. Net Cash Position: $519.3 million (25% of Market Cap) Initially focused only on social media management, Sprinklr (NYSE: CXM) is a leading provider of unified customer experience management software. Why Should You Sell CXM? Average billings growth of 4% over the last year was subpar, suggesting it struggled to push its software and might have to lower prices to stimulate demand Estimated sales growth of 3.4% for the next 12 months implies demand will slow from its three-year trend Costs have risen faster than its revenue over the last year, causing its operating margin to decline by 3.6 percentage points Sprinklr is trading at $8.02 per share, or 2.5x forward price-to-sales. Dive into our free research report to see why there are better opportunities than CXM. Net Cash Position: $101.8 million (74.5% of Market Cap) With its technology found in common consumer electronics such as TVs and smartphones, Magnachip Semiconductor (NYSE:MX) is a provider of analog and mixed-signal semiconductors. Why Is MX Risky? Sales tumbled by 18.5% annually over the last five years, showing market trends are working against its favor during this cycle Performance over the past five years shows each sale was less profitable as its earnings per share dropped by 20.8% annually, worse than its revenue Cash burn has widened over the last five years, making us question whether it can reliably generate shareholder value Magnachip's stock price of $3.79 implies a valuation ratio of 0.7x forward price-to-sales. Check out our free in-depth research report to learn more about why MX doesn't pass our bar. Net Cash Position: $116.7 billion (173% of Market Cap) With roots dating back to 1863 and a presence across 26 states primarily in the Midwest and West, U.S. Bancorp (NYSE:USB) is one of America's largest banks providing lending, deposit services, wealth management, payment processing, and merchant services to individuals and businesses. Why Is USB Not Exciting? Large revenue base makes it harder to expand quickly, and its annual net interest income growth of 6.7% over the last four years was below our standards for the bank sector Sizable asset base leads to capital growth challenges as its 1.3% annual tangible book value per share increases over the last five years fell short of other bank companies At $43.39 per share, U.S. Bancorp trades at 1.2x forward P/B. If you're considering USB for your portfolio, see our FREE research report to learn more. The market surged in 2024 and reached record highs after Donald Trump's presidential victory in November, but questions about new economic policies are adding much uncertainty for 2025. While the crowd speculates what might happen next, we're homing in on the companies that can succeed regardless of the political or macroeconomic environment. Put yourself in the driver's seat and build a durable portfolio by checking out our Top 5 Growth Stocks for this month. This is a curated list of our High Quality stocks that have generated a market-beating return of 183% over the last five years (as of March 31st 2025). Stocks that made our list in 2020 include now familiar names such as Nvidia (+1,545% between March 2020 and March 2025) as well as under-the-radar businesses like the once-small-cap company Exlservice (+354% five-year return). Find your next big winner with StockStory today for free. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
20-06-2025
- Business
- Yahoo
Wells Fargo Raises PT on Sprinklr, Inc. (CXM), Maintains Underweight Rating
Sprinklr, Inc. (NYSE:CXM) remains one of the 10 best marketing stocks to buy right now. On June 5, 2025, Sprinklr, Inc.'s (NYSE:CXM) price target was raised from $6 to $7 by Wells Fargo, which maintained its 'Underweight' rating on the stock. The analyst attributed this to the company's demonstration of stabilization through a 4% growth in its subscription revenue. At the same time, Wells Fargo pointed to the company's decline in new deals and the number of large customers, raising concerns regarding its future growth prospects. As such, the analyst has cautioned investors regarding the company's stock, as the new price target offers limited upside, reflecting ongoing uncertainty in CXM's ability to increase its growth and monetize its platform's potential. Thus, Sprinklr, Inc. (NYSE:CXM) is in a difficult position as it needs to find a balance between strengthening its marketing platform's reach and addressing the challenges it faces. Despite these challenges, the company remains one of the best advertising agency stocks to buy right now. Sprinklr, Inc. (NYSE:CXM) helps brands collaborate across internal teams, streamline their content production, and maximize the impact of their campaigns across multiple channels. It does so with its Market platform, which utilizes AI to enable data-informed and personalized markets at scale. While we acknowledge the potential of CXM as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 10 Undervalued Quantum Computing Stocks to Buy Now and 10 Low Risk High Reward Stocks Set to Triple by 2030. Disclosure: None. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
18-06-2025
- Business
- Yahoo
OvationCXM Honored on FinTech Global's AIFintech100 List for Revolutionizing Financial Services CX with AI-Powered Orchestration
AI-powered CXM technology provider recognized for developing AI technology that enhances end-user, partner, and internal customer experience (CX). TIBURON, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- OvationCXM, a global leader in customer experience management (CXM), today announced its inclusion in FinTech Global's prestigious 2025 AIFintech100 list. OvationCXM's innovative application of artificial intelligence within its flagship low-to-no code platform, CXMEngine®, solves the critical industry challenge of fragmented customer journeys across complex financial ecosystems. This distinction recognizes OvationCXM's unique ability to orchestrate seamless, end-to-end customer experiences across siloed teams and external partners by acting as a unified customer experience layer, providing real-time visibility and intelligent guidance of interactions, tasks, and communications. Powered by advanced cloud-native AI and machine learning, the platform delivers predictive journey insights, intelligent agent assistance, and streamlined customer and case management. It extracts CX data housed in disconnected legacy banking systems and surfaces it to everyone, helping the customer. By unlocking transparency for everyone engaged in the journey, it eliminates friction, sets expectations, communicates progress, and elevates the customer experience during chaotic onboarding and support journeys. "Being named to the AIFintech100 is a testament to OvationCXM's relentless pursuit of innovation in customer experience orchestration for financial services," said Alfred 'Chip' Kahn, Founder and CEO at OvationCXM. "We are empowering financial institutions and their partners to work as one team and deliver streamlined, personalized journeys without disruptive rip-and-replace investments. Our platform fast-tracks greater agility and flexibility without massive disruption to systems and teams that serve customers.' The CXMEngine® integrates natively with CRMs, ticketing tools, legacy systems, and third-party providers, unifying data and orchestrating action. It includes powerful tools for journey mapping, real-time case collaboration, intelligent automation, and embedded communications. This ensures that customers receive transparent, proactive updates, regardless of the number of parties involved behind the scenes. OvationCXM currently supports over $235 billion in payment volume across its client base, modernizing CX strategies for top financial institutions, fintechs, and payment service providers. "This AIFintech100 recognition is incredibly exciting and validates our deep commitment to secure AI-driven innovation," added Alan Finlay, Head of Product at OvationCXM. "We're not just applying AI; we're fundamentally embedding it across the CXMEngine to deliver groundbreaking predictive insights and intelligent assistance. This award fuels our vision for the future, where AI will continue to play an even more transformative role in orchestrating truly seamless and bespoke customer experiences within financial services." FinTech Global's annual AIFintech100 list showcases the 100 most innovative solution providers making significant contributions to the development of artificial intelligence and machine learning technologies within the financial services sector. Selected by a panel of notable industry experts and analysts, this international ranking recognizes leading organizations that address critical industry challenges and significantly enhance efficiency through technological advancements. To learn more about how OvationCXM is leading the customer experience industry through its suite of AI capabilities and journey orchestration, please visit About OvationCXMOvationCXM is the leading AI-infused CXM platform that helps companies achieve higher revenue and lower support costs by orchestrating customer journeys, partner ecosystems and AI to operate more efficiently and effectively. Connect experience and operational customer data to enable shared visibility and collaboration across your ecosystem and improve service governance. Unlock AI-enriched insights using your rich trove of unique customer data for real-time CX impact and eliminate data and visibility silos that block great CX. To learn more, visit Media Contacts Sherri SchwartzOvationCXMHead of Marketingmedia@ 650-9854Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
