Latest news with #CalebHeimlich
Business Times
21-07-2025
- Business
- Business Times
Alaska Airlines resumes service after IT outage grounds planes
[WASHINGTON] Alaska Airlines said on Monday that it was working to restore normal service after an IT outage prompted a three-hour ground stop that disrupted operations at the carrier and at affiliate Horizon Air. 'We're working to get our operations back on track today,' Alaska Airlines said in a statement to AFP. 'Since Sunday evening, we've had more than 150 flight cancellations, including 64 cancellations today,' said the carrier, the fifth largest US airline. 'Additional flight disruptions are likely as we reposition aircraft and crews.' The outage started at around 0300 GMT and ended at around 0600 GMT, according to Alaska Airlines messages on social media. The airline apologised for the disruption, saying it 'will take some time to get our overall operations back to normal.' Alaska Airlines attributed the problem to the failure of 'a critical piece of multi-redundant hardware at our data centers.' BT in your inbox Start and end each day with the latest news stories and analyses delivered straight to your inbox. Sign Up Sign Up 'The safety of our flights was never compromised,' it added. The airline's outage comes a day after Microsoft warned of 'active attacks' targeting server software used by businesses to share internal documents and urged security updates. But Alaska Airlines said the outage was 'not related to any other current events, and it's not a cybersecurity event,' adding that it was working to replace hardware equipment. The grounding drew a backlash from frustrated passengers. 'This is brutal. We've been sitting at the airport for two hours,' wrote an X user named Caleb Heimlich. 'It's 10.20 pm, people are tired, hungry, etc. This is not okay,' said another. Alaska last year also experienced an IT outage that caused disruption and delayed flights. The incident also comes more than a year after a door plug section of a new Boeing 737 Max 9 blew out during an Alaska Airlines flight between Portland, Oregon and Ontario, California. The 171 passengers and six crew members survived the rapid decompression, but the FAA temporarily grounded many Boeing 737-9 aircraft operated by US airlines. AFP
Yahoo
21-07-2025
- Yahoo
Alaska Airlines requests grounding of fleet citing 'IT outage'
Alaska Airlines has requested a ground stop for all its mainline aircraft according to an advisory notice by the US Federal Aviation Administration (FAA), with the company citing an "IT outage." The airline told AFP that on Sunday it "experienced an IT outage that's impacting our operations" and that it "requested a temporary, system-wide ground stop for Alaska and Horizon Air flights until the issue is resolved." The FAA status page showed all destinations being impacted by the ground stop of Alaska's mainline aircraft. It did not immediately respond to AFP's requests for comment. Alaska Airlines apologized for the disruption, urging travelers to check their flight status before heading to the airport. "We apologize to our guests for this inconvenience," it said in a statement. "There will be residual impacts to our operation throughout the evening." The statement, also posted on X, drew a backlash from what appeared to be frustrated passengers. "This is brutal. We've been sitting at the airport for two hours," wrote an X user named Caleb Heimlich in reply. Another user, BetterDays, commented: "This started at 8 pm & you're just posting this now?! Your service has gone way down over the last 5 years." The incident comes more than a year after a door plug section of a newly delivered Boeing 737 Max 9 blew out during an Alaska Airlines flight between Portland, Oregon and Ontario, California in January last year. The 171 passengers and six crew members survived the rapid decompression, but the incident focused minds at the FAA, which grounded many Boeing 737-9 aircraft operated by US airlines. Last month, US investigators said Boeing's failure to provide adequate training to manufacturing staff was a driving factor in the near-catastrophic Alaska Airlines mid-flight blowout. Alaska Air Group has a fleet of 325 aircraft, comprising 238 Boeing 737 planes and 87 Embraer 175 aircraft, according to its website. cdl/mtp Solve the daily Crossword
Yahoo
21-07-2025
- Yahoo
Alaska Airlines resumes flights after 'IT outage'
Alaska Airlines said Monday it had resumed operations after hours earlier requesting its fleet be grounded because of an "IT outage." The airline apologized for the disruption, and urged travelers to check their flight status before heading to the airport -- adding it "will take some time to get our overall operations back to normal". The airline earlier told AFP it "experienced an IT outage that's impacting our operations" and that it had "requested a temporary, system-wide ground stop for Alaska and Horizon Air flights until the issue is resolved." Before the grounding was lifted, the US Federal Aviation Administration (FAA) status page showed all destinations affected by the halt of Alaska's mainline aircraft. "We apologize for the inconvenience," Alaska Airlines said in a statement. "As we reposition our aircraft and crews, there will most likely be residual impacts to our flights." In a separate statement posted on X, the airline said it has "resolved its earlier IT outage", without giving details. The grounding drew a backlash from frustrated passengers. "This is brutal. We've been sitting at the airport for two hours," wrote an X user named Caleb Heimlich in one of such replies. "It's 10:20 pm, people are tired, hungry, etc. This is not okay," said another. Alaska last year also experienced an IT outage that caused significant disruption to its operations, including delayed flights. At the time, multiple users complained they were facing difficulties accessing its app and website. - Active attacks? - The airline's latest outage comes a day after Microsoft warned of "active attacks" targeting server software used by businesses to share internal documents and urged security updates. Alaska Airlines did not immediately respond to AFP's request to clarify whether the outage was linked to the Microsoft issue. The incident also comes more than a year after a door plug section of a newly delivered Boeing 737 Max 9 blew out during an Alaska Airlines flight between Portland, Oregon and Ontario, California in January last year. The 171 passengers and six crew members survived the rapid decompression, but the FAA later grounded many Boeing 737-9 aircraft operated by US airlines. Last month, US investigators said Boeing's failure to provide adequate training to manufacturing staff was a driving factor in the near-catastrophic Alaska Airlines mid-flight blowout. Alaska Air Group has a fleet of 325 aircraft, comprising 238 Boeing 737 planes and 87 Embraer 175 aircraft, according to its website. cdl/fox Solve the daily Crossword
Int'l Business Times
21-07-2025
- Int'l Business Times
Alaska Airlines Resumes Flights After 'IT Outage'
Alaska Airlines said Monday it had resumed operations after hours earlier requesting its fleet be grounded because of an "IT outage." The airline apologized for the disruption, and urged travelers to check their flight status before heading to the airport -- adding it "will take some time to get our overall operations back to normal". The airline earlier told AFP it "experienced an IT outage that's impacting our operations" and that it had "requested a temporary, system-wide ground stop for Alaska and Horizon Air flights until the issue is resolved." Before the grounding was lifted, the US Federal Aviation Administration (FAA) status page showed all destinations affected by the halt of Alaska's mainline aircraft. "We apologize for the inconvenience," Alaska Airlines said in a statement. "As we reposition our aircraft and crews, there will most likely be residual impacts to our flights." In a separate statement posted on X, the airline said it has "resolved its earlier IT outage", without giving details. The grounding drew a backlash from frustrated passengers. "This is brutal. We've been sitting at the airport for two hours," wrote an X user named Caleb Heimlich in one of such replies. "It's 10:20 pm, people are tired, hungry, etc. This is not okay," said another. Alaska last year also experienced an IT outage that caused significant disruption to its operations, including delayed flights. At the time, multiple users complained they were facing difficulties accessing its app and website. The airline's latest outage comes a day after Microsoft warned of "active attacks" targeting server software used by businesses to share internal documents and urged security updates. Alaska Airlines did not immediately respond to AFP's request to clarify whether the outage was linked to the Microsoft issue. The incident also comes more than a year after a door plug section of a newly delivered Boeing 737 Max 9 blew out during an Alaska Airlines flight between Portland, Oregon and Ontario, California in January last year. The 171 passengers and six crew members survived the rapid decompression, but the FAA later grounded many Boeing 737-9 aircraft operated by US airlines. Last month, US investigators said Boeing's failure to provide adequate training to manufacturing staff was a driving factor in the near-catastrophic Alaska Airlines mid-flight blowout. Alaska Air Group has a fleet of 325 aircraft, comprising 238 Boeing 737 planes and 87 Embraer 175 aircraft, according to its website.
France 24
21-07-2025
- France 24
Alaska Airlines resumes flights after 'IT outage'
The airline apologized for the disruption, and urged travelers to check their flight status before heading to the airport -- adding it "will take some time to get our overall operations back to normal". The airline earlier told AFP it "experienced an IT outage that's impacting our operations" and that it had "requested a temporary, system-wide ground stop for Alaska and Horizon Air flights until the issue is resolved." Before the grounding was lifted, the US Federal Aviation Administration (FAA) status page showed all destinations affected by the halt of Alaska's mainline aircraft. "We apologize for the inconvenience," Alaska Airlines said in a statement. "As we reposition our aircraft and crews, there will most likely be residual impacts to our flights." In a separate statement posted on X, the airline said it has "resolved its earlier IT outage", without giving details. The grounding drew a backlash from frustrated passengers. "This is brutal. We've been sitting at the airport for two hours," wrote an X user named Caleb Heimlich in one of such replies. "It's 10:20 pm, people are tired, hungry, etc. This is not okay," said another. Alaska last year also experienced an IT outage that caused significant disruption to its operations, including delayed flights. At the time, multiple users complained they were facing difficulties accessing its app and website. - Active attacks? - The airline's latest outage comes a day after Microsoft warned of "active attacks" targeting server software used by businesses to share internal documents and urged security updates. Alaska Airlines did not immediately respond to AFP's request to clarify whether the outage was linked to the Microsoft issue. The incident also comes more than a year after a door plug section of a newly delivered Boeing 737 Max 9 blew out during an Alaska Airlines flight between Portland, Oregon and Ontario, California in January last year. The 171 passengers and six crew members survived the rapid decompression, but the FAA later grounded many Boeing 737-9 aircraft operated by US airlines. Last month, US investigators said Boeing's failure to provide adequate training to manufacturing staff was a driving factor in the near-catastrophic Alaska Airlines mid-flight blowout.
