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The Irish Sun
03-07-2025
- The Irish Sun
Ryanair couple banned from boarding their flight and left £500 out of pocket due to confusing passport rule
A COUPLE with a sick child have revealed they were banned from a Ryanair flight, and forced to pay £500, due to a confusing rule. Christina and Cameron Finn travelled with their young son to London from Belfast for a CBeebies event. Advertisement 1 The couple were forced to fork out £500 for another plane ticket Credit: Getty Unable To Check In They had no issues entering England, but on the way back, they travelled via Dublin and were met with a series of problems. The couple were unable to check in for their flight on the Ryanair website due to technical issues, meaning that when they arrived at Stansted, they had to pay a £55 fee for not checking in online. Then Ryanair asked for the couple's passports, which were both expired, as they had been waiting for their son to arrive before renewing them. On their easyJet flight to London, they had used their driving licenses, with no issues. Advertisement Read more Ryanair stories However, Ryanair staff allegedly refused to accept their driving licences, stating that because Christina is British, she needs a visa to fly to Dublin because the Republic of Ireland is in the EU. Christina argued with staff that under the Common Travel Agreement, passports and visas are not required by British and Irish citizens travelling between the two countries. Banned From Flight However, she claims that Ryanair staff said that she would be stopped by passport control in Dublin who would fine the airline "between £500 and £1,000" for letting her on board without a passport. The pair, whose five-month-old baby was sick and required medication, were informed by staff that their only option was to buy last-minute flights to Belfast, which set them back £500. Advertisement Most read in News Travel Confusing Rule Christina phoned her mother to ask her for help with the hefty cost, and her mother quickly checked the government website, where it states that no visa or passport is required by British and Irish citizens for travel between the two countries. "I decided to ring the British embassy in Dublin who directed me to call the Irish embassy in London and the woman on the phone was horrified", Christina told Passengers injured on Ryanair flight after being thrown against the cabin roof as plane 'flew into supercell storm' "She said there was no need for a visa." However, the embassy worker added that airlines are allowed to impose their own strict ID policies. Advertisement Ryanair has defended its actions, telling the "Therefore, these passengers were correctly asked to pay the required airport check-in fee (£55 per passenger), however refused to do so, and became aggressive towards the agents at the check in desk at London Stansted Airport." Advice for flying with Ryanair All Ryanair passengers can bring a small personal bag on board but this must fit under the seat in front of you, but it must be no bigger than 40cm x 20cm x 25cm Any over-sized cabin bags will be refused at the boarding gate and put in the hold for a fee Ryanair also charges passengers up to £55 check-in at the airport Anyone who Book to sit in the front five rows if you want to head off the plane first The The Irish airline added that their terms and conditions state that all passengers must carry a valid passport when travelling between the UK and Ireland. Christina said that the ordeal made her feel like a "second-class citizen." Advertisement Ryanair has been contacted for comment.
Scottish Sun
03-07-2025
- Scottish Sun
Ryanair couple banned from boarding their flight and left £500 out of pocket due to confusing passport rule
The couple were travelling with their sick five-month-old baby RY-UNFAIR Ryanair couple banned from boarding their flight and left £500 out of pocket due to confusing passport rule Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) A COUPLE with a sick child have revealed they were banned from a Ryanair flight, and forced to pay £500, due to a confusing rule. Christina and Cameron Finn travelled with their young son to London from Belfast for a CBeebies event. Sign up for Scottish Sun newsletter Sign up 1 The couple were forced to fork out £500 for another plane ticket Credit: Getty Unable To Check In They had no issues entering England, but on the way back, they travelled via Dublin and were met with a series of problems. The couple were unable to check in for their flight on the Ryanair website due to technical issues, meaning that when they arrived at Stansted, they had to pay a £55 fee for not checking in online. Then Ryanair asked for the couple's passports, which were both expired, as they had been waiting for their son to arrive before renewing them. On their easyJet flight to London, they had used their driving licenses, with no issues. However, Ryanair staff allegedly refused to accept their driving licences, stating that because Christina is British, she needs a visa to fly to Dublin because the Republic of Ireland is in the EU. Christina argued with staff that under the Common Travel Agreement, passports and visas are not required by British and Irish citizens travelling between the two countries. Banned From Flight However, she claims that Ryanair staff said that she would be stopped by passport control in Dublin who would fine the airline "between £500 and £1,000" for letting her on board without a passport. The pair, whose five-month-old baby was sick and required medication, were informed by staff that their only option was to buy last-minute flights to Belfast, which set them back £500. Confusing Rule Christina phoned her mother to ask her for help with the hefty cost, and her mother quickly checked the government website, where it states that no visa or passport is required by British and Irish citizens for travel between the two countries. "I decided to ring the British embassy in Dublin who directed me to call the Irish embassy in London and the woman on the phone was horrified", Christina told Belfast Live. Passengers injured on Ryanair flight after being thrown against the cabin roof as plane 'flew into supercell storm' "She said there was no need for a visa." However, the embassy worker added that airlines are allowed to impose their own strict ID policies. Ryanair has defended its actions, telling the Irish Mirror: "These passengers failed to check in online before arriving at London Stansted Airport (5 June). "Therefore, these passengers were correctly asked to pay the required airport check-in fee (£55 per passenger), however refused to do so, and became aggressive towards the agents at the check in desk at London Stansted Airport." Advice for flying with Ryanair All Ryanair passengers can bring a small personal bag on board but this must fit under the seat in front of you, but it must be no bigger than 40cm x 20cm x 25cm Any over-sized cabin bags will be refused at the boarding gate and put in the hold for a fee Ryanair also charges passengers up to £55 check-in at the airport Anyone who loses their card at the airport will have to pay a £20 reissue fee Book to sit in the front five rows if you want to head off the plane first Extra legroom seats can be found in rows 1 A, B, C or 2 D, E, F as well as row 16 and 17 near the emergency exit The worst seat on Ryanair's Boeing 737-800 aircraft is also 11A because of its lack of window. The Irish airline added that their terms and conditions state that all passengers must carry a valid passport when travelling between the UK and Ireland. Christina said that the ordeal made her feel like a "second-class citizen." Ryanair has been contacted for comment.
The Sun
03-07-2025
- The Sun
Ryanair couple banned from boarding their flight and left £500 out of pocket due to confusing passport rule
A COUPLE with a sick child have revealed they were banned from a Ryanair flight, and forced to pay £500, due to a confusing rule. Christina and Cameron Finn travelled with their young son to London from Belfast for a CBeebies event. Unable To Check In They had no issues entering England, but on the way back, they travelled via Dublin and were met with a series of problems. The couple were unable to check in for their flight on the Ryanair website due to technical issues, meaning that when they arrived at Stansted, they had to pay a £55 fee for not checking in online. Then Ryanair asked for the couple's passports, which were both expired, as they had been waiting for their son to arrive before renewing them. On their easyJet flight to London, they had used their driving licenses, with no issues. However, Ryanair staff allegedly refused to accept their driving licences, stating that because Christina is British, she needs a visa to fly to Dublin because the Republic of Ireland is in the EU. Christina argued with staff that under the Common Travel Agreement, passports and visas are not required by British and Irish citizens travelling between the two countries. Banned From Flight However, she claims that Ryanair staff said that she would be stopped by passport control in Dublin who would fine the airline "between £500 and £1,000" for letting her on board without a passport. The pair, whose five-month-old baby was sick and required medication, were informed by staff that their only option was to buy last-minute flights to Belfast, which set them back £500. Confusing Rule Christina phoned her mother to ask her for help with the hefty cost, and her mother quickly checked the government website, where it states that no visa or passport is required by British and Irish citizens for travel between the two countries. "I decided to ring the British embassy in Dublin who directed me to call the Irish embassy in London and the woman on the phone was horrified", Christina told Belfast Live. Passengers injured on Ryanair flight after being thrown against the cabin roof as plane 'flew into supercell storm' "She said there was no need for a visa." However, the embassy worker added that airlines are allowed to impose their own strict ID policies. Ryanair has defended its actions, telling the Irish Mirror: "These passengers failed to check in online before arriving at London Stansted Airport (5 June). "Therefore, these passengers were correctly asked to pay the required airport check-in fee (£55 per passenger), however refused to do so, and became aggressive towards the agents at the check in desk at London Stansted Airport." Advice for flying with Ryanair All Ryanair passengers can bring a small personal bag on board but this must fit under the seat in front of you, but it must be no bigger than 40cm x 20cm x 25cm Any over-sized cabin bags will be refused at the boarding gate and put in the hold for a fee Ryanair also charges passengers up to £55 check-in at the airport Anyone who loses their card at the airport will have to pay a £20 reissue fee Book to sit in the front five rows if you want to head off the plane first Extra legroom seats can be found in rows 1 A, B, C or 2 D, E, F as well as row 16 and 17 near the emergency exit The worst seat on Ryanair's Boeing 737-800 aircraft is also 11A because of its lack of window. The Irish airline added that their terms and conditions state that all passengers must carry a valid passport when travelling between the UK and Ireland. Christina said that the ordeal made her feel like a "second-class citizen." Ryanair has been contacted for comment.
Daily Mail
01-07-2025
- Daily Mail
Ryanair refuses to let family fly over confusing passport rule
An Irish family with a sick child claimed they were wrongly denied boarding on a Ryanair flight after being incorrectly told they needed a visa to travel from the UK. Christina Finn, her husband Cameron and their five-month-old son had travelled to London from Belfast for a CBeebies event on 27 May without any issues. But on their return journey from Stansted Airport, they experienced a series of problems, beginning with technical issues while checking-in online. Speaking to Belfast Live, she said: 'It wouldn't let me click through to our booking at all and I thought the issue was with my phone so when we got to the airport, we had to check in at the desk where we then had to pay a fine for not checking in online.' Things took a turn when Ryanair asked for the couple's passports – an Irish one for Cameron and a British one for Christina, which were both expired. The pair had been waiting for their son to arrive before renewing their passports, and in the meantime were able to use their driving licences as a valid form of identification for their outbound flight on easyJet. However, Ryanair staff allegedly refused to accept the documents, stating that Christina, a UK citizen, needed a visa to fly to Dublin because the Republic of Ireland is in the EU. Christina said she tried to argue that under the Common Travel Area agreement between between the UK and Ireland, no passport or visa is required for British or Irish citizens to travel between the two countries. The mother also explained that they lived in Northern Ireland and regularly travelled through Dublin. But she claimed Ryanair insisted she would stopped at passport control in Dublin and the airline would be fined 'between £500 and £1,000' for letting her fly without a valid passport. The couple, who were left stranded with their sick baby who requires medication, were told their only option was to buy last-minute direct flights to Belfast for €580 (£497). Christina said she was forced to ask her mother for extra funding towards the flight costs. While on the phone, her mother checked the official government website, which stated that no passport or visa is required for travel between the UK and Ireland for British or Irish citizens. Christina added: 'I decided to ring the British embassy in Dublin who directed me to call the Irish embassy in London and the woman on the phone was horrified. She said there was no need for a visa.' However, the couple were warned by the embassy worker that airlines are allowed to impose stricter ID requirements as part of their own policies. Ryanair has since defended its actions, saying the couple had not checked in online as required and had presented expired passports at the airport. In a statement to the Irish Mirror, the airline said: 'These passengers failed to check-in online before arriving at London Stansted Airport (5 June). 'Therefore, these passengers were correctly asked to pay the required airport check-in fee (£55 per passenger), however refused to do so, and became aggressive towards the agents at the check in desk at London Stansted Airport.' The airline also stated that all passengers must carry a valid passport when flying between the UK and Ireland, as per Ryanair's terms and conditions agreed to at the time of booking. Christina, however, feels the entire experience made her feel like a 'second-class citizen.' The airline told MailOnline: 'Ryanair does not accept driving licenses as a valid travel document for travel between Ireland and the UK. 'Passengers must present a valid passport for travel which these passengers did not and were correctly denied boarding from this flight from London Stansted to Dublin.' Meanwhile, Ryanair hit back at a couple who vowed they will 'never fly with the airline again' after their decision to not pay extra to reserve seats ended up getting them kicked off the flight. Scott McCormick and his girlfriend, Helena Boshwick, both 33, were set to fly from Birmingham Airport on May 1 to Palma de Mallorca, Spain, for a week-long break and gym mentorship event. The couple chose not to reserve seats - which typically costs between £4.50 and £33 per seat - prior to boarding as they 'didn't mind' sitting apart during the two-hour flight.
