Latest news with #Celonis
Techday NZ
3 days ago
- Business
- Techday NZ
Celonis named global process mining leader by Everest Group assessment
Celonis has been recognised as a Leader for the sixth consecutive year in the Everest Group PEAK Matrix for Process Mining, maintaining its standing in the annual assessment of the global process mining software market. The latest Everest Group Process Mining PEAK Matrix Assessment 2025 assessed several players in the market, with Celonis being highlighted not only as a Leader but also as a Star Performer for the fourth consecutive year. According to Everest Group, this consistent positioning is attributed to both the company's market impact and ongoing advancements in its platform's capabilities. The Everest Group report cited Celonis' investments in artificial intelligence-related tools and enhancements to its process mining technologies. These investments include generative AI Process Copilots, the AgentC tool for developing AI agents using process intelligence, and the AI Annotation Builder which applies AI to transform raw enterprise data into structured insights. AI and process intelligence Celonis' platform is supported by its scalable Data Core infrastructure, which allows for real-time ingestion and transformation of operational data. The company's improvements in object-centric process mining were also noted as enabling users to identify and optimise complex real-life enterprise processes more effectively. Everest Group recognised Celonis for achieving top scores in the assessment's categories covering portfolio mix, value delivered, process intelligence, and implementation and support. Celonis continues to strengthen its position as a Leader and Star Performer in Everest Group's Process Mining Products PEAK Matrix 2025, thanks to its strong vision and strategy, robust global presence and ecosystem, and depth and breadth of its process mining capabilities. Amardeep Modi, Vice President at Everest Group, further remarked, "Continued product investment and innovations like AgentC, AI Annotation Builder, Process Copilots, and Process Adherence Manager contributed to its position." "Clients have expressed strong satisfaction with Celonis' scalability, ease of use, product roadmap, and system-agnostic nature." Market and customer impact Celonis has continued to expand its suite of solutions and refine its infrastructure. Everest Group emphasised the influence of the Process Intelligence Graph, the core component of the Celonis platform, which integrates operational data and business context to form a digital twin of an organisation's activities. This digital representation is designed to support analysis and optimisation efforts across a business. According to the report, the Process Intelligence Graph, in combination with AgentC - a suite of AI agent tools, integrations, and partnerships - enables the application of process intelligence to a variety of AI-driven processes, both through prebuilt agents offered by Celonis and those developed by clients on other AI platforms. Platform enhancements Celonis also introduced a set of upgrades to its AgentC suite, including a broadened Process Intelligence API. This API is designed to support secure sharing of process intelligence context, metrics, and actionable recommendations with AI development tools. The upgrades are intended to make integration with various AI development platforms more seamless for enterprises. Another area of enhancement presented is the Orchestration Engine. This new orchestration layer connects and coordinates processes and tasks across disparate enterprise tools, systems, and departments. Such orchestration is increasingly necessary as organisations deploy multiple types of automation - including workflow automation, RPA robots, and manual processes - across a range of IT environments. Eugenio Cassiano, SVP Strategy & Innovation at Celonis, commented, "Enterprises need processes that work, and Celonis is committed to making sure that everyone is free to make their processes work, no matter which systems they're using. "Celonis is helping companies across every industry optimize their processes, maximise the ROI of their AI deployments, and generate business value. We have consistently earned the trust of the market and the recognition of leading analysts like Everest Group for our superior capabilities and undeniable market impact. Our depth of experience, proven track record, and continuous innovation are unmatched in the industry, and we are proud to support our customers' enduring success." Process mining market context Everest Group defines process mining as an analytics approach designed to discover, monitor, and optimise business processes by examining event logs generated by systems such as ERP and CRM platforms. This data-driven technology helps businesses identify areas for operational improvement and supports a range of strategic goals, from reducing costs to accelerating digital transformation and improving customer experience. The assessment noted that as businesses seek greater value, process mining products are developing in sophistication, with vendors introducing more advanced capabilities to align with evolving enterprise objectives. The report concluded that the rapid adoption of process mining is making it one of the fastest-growing sectors within the Intelligent Automation space.
Fashion Value Chain
4 days ago
- Business
- Fashion Value Chain
ASOS Boosts Supply Chain with Celonis Process Intelligence
In a strategic move to elevate operational agility and customer satisfaction, global fashion e-tailer ASOS has deepened its partnership with Celonis, a leader in process mining solutions. Leveraging Celonis' advanced Process Intelligence platform, ASOS is optimizing its end-to-end supply chain by driving transparency, minimizing delays, and speeding up time-to-market. 'ASOS exemplifies how retailers can harness process intelligence to drive transformative change,' said Rupal Karia, General Manager – UKI and MEA at Celonis. 'With Celonis, they can pinpoint inefficiencies and act on them in real-time, turning complexity into clarity across their value chain.' A Connected, Real-Time View of Operations Operating in a fast-paced retail environment where timely delivery is key, ASOS is using Celonis' object-centric process mining (OCPM) to connect its core supply chain functions—including procurement, logistics, warehousing, and returns—on a unified digital platform. This integration provides a granular, real-time view of supply chain performance from the moment an order is placed to the point it arrives at the customer's doorstep. 'With Celonis, we've unified our entire supply chain process, enabling real-time decisions, cross-functional alignment, and ultimately, faster deliveries,' said Laurence Moore, Head of Strategic Projects – Supply Chain, ASOS. Key Benefits Achieved: Full-Spectrum Supply Chain Visibility: ASOS can now track thousands of SKUs and shipments across the lifecycle—from purchase order creation to product putaway. This enhances visibility across functions and allows the brand to understand the ripple effects of operational bottlenecks. Returns & Carrier Optimization: Celonis enables ASOS to evaluate the performance of its third-party logistics providers, ensuring that service-level agreements (SLAs) are met. This has helped improve return processes and enhance customer experiences while reducing costs. Strategic Planning Through Insight: The platform supports data-driven decision-making for upstream activities like product planning, pricing strategies, and vendor investments. Meanwhile, real-time insights into downstream functions such as delivery performance and returns management allow ASOS to proactively communicate with customers—helping to reduce call center dependency and operational overhead. The Road Ahead: Expansion Across Functions Looking forward, ASOS plans to scale the application of Celonis beyond supply chain management to encompass areas like Purchase-to-Pay, Order Management, IT services, and warehouse operations. This expansion is part of ASOS' long-term digital transformation vision to drive operational excellence, control costs, and enhance the customer experience at scale.
Business Wire
4 days ago
- Business
- Business Wire
Celonis Named a Leader for Sixth Consecutive Year and Star Performer in 2025 Everest Group PEAK Matrix® for Process Mining
NEW YORK & MUNICH--(BUSINESS WIRE)-- Celonis, a global leader in Process Mining, is recognized as a Leader in the Everest Group Process Mining PEAK Matrix® Assessment 2025 for the sixth year in a row and a Star Performer for four years. Everest Group states that Celonis continued to strengthen its Leader positioning, highlighting the company's market impact and capability advances. In the report, Everest Group states that Celonis continued to strengthen its Leader positioning, highlighting the company's market impact and capability advances: Celonis continues to be the innovation leader in the process mining software market. Celonis has invested in key AI capabilities, such as generative AI Process Copilots, AgentC (which enables enterprises to develop AI agents using Celonis process intelligence) and AI Annotation Builder (which uses AI to transform raw data into structured process data and insights). Celonis has a scalable infrastructure (Celonis Data Core) that supports real-time data ingestion and transformation. Celonis has made enhancements to its object-centric process mining (OCPM) capabilities that help customers 'discover complex real-life processes' and optimize them effectively. Celonis has the highest reported capability scores in the PEAK Matrix® assessment criteria for portfolio mix, value delivered, process intelligence, and implementation and support. 'Enterprises need processes that work, and Celonis is committed to making sure that everyone is free to make their processes work, no matter which systems they're using,' said Eugenio Cassiano, SVP Strategy & Innovation at Celonis. 'Celonis is helping companies across every industry optimize their processes, maximize the ROI of their AI deployments, and generate business value. We have consistently earned the trust of the market and the recognition of leading analysts like Everest Group for our superior capabilities and undeniable market impact. Our depth of experience, proven track record, and continuous innovation are unmatched in the industry, and we are proud to support our customers' enduring success.' 'Celonis continues to strengthen its position as a Leader and Star Performer in Everest Group's Process Mining Products PEAK Matrix® 2025, thanks to its strong vision and strategy, robust global presence and ecosystem, and depth and breadth of its process mining capabilities. Continued product investment and innovations like AgentC, AI Annotation Builder, Process Copilots, and Process Adherence Manager contributed to its position,' says Amardeep Modi, Vice President at Everest Group. 'Clients have expressed strong satisfaction with Celonis' scalability, ease of use, product roadmap, and system-agnostic nature.' The company continues to own a Leader position in Everest Group's PEAK Matrix® Assessment due to its clear vision, compelling product roadmap, continuous innovation, and support for open ecosystems—fueled by the introduction of AgentC, AI Annotation Builder, Process Copilots, and Process Adherence Manager. Everest Group also called out multiple enhancements Celonis has made to its Process Intelligence Platform, which make it easier to use. The Process Intelligence Graph, which sits at the heart of the Celonis platform, brings together process data and business context to create a digital twin of business operations. AgentC, a suite of AI agent tools, integrations, and partnerships, feeds this Process Intelligence to AI agents, whether organizations build them in leading AI platforms or leverage prebuilt agents from Celonis and its partners. With Process Intelligence, AI knows how business flows, enabling it to work more effectively for the enterprise. At its Celonis:Next event in May, Celonis unveiled upgrades to AgentC, including an extended Process Intelligence API that makes it easier to securely share process intelligence context, metrics, and recommended actions with AI development platforms. Celonis also showcased Orchestration Engine —an intelligent orchestration layer that connects and coordinates processes and tasks across tools, systems and departments. This layer is critical as modern business processes involve an intricate web of system- and application-level automations, workflow automations, RPA bots, and manual activities that operate across multiple systems. Background of Everest Group's PEAK Matrix® Research Everest Group defines process mining as a type of analytics product that involves a fact-based approach to help discover, monitor, and optimize as-is processes by analyzing process-related information primarily from event logs generated by enterprise systems (e.g., ERP, CRM, etc.). The technology provides a data-based approach to process optimization through numerous applications and use cases spanning industries and process areas. This has led to process mining being and continuing to be one of the fastest growing markets in the Intelligent Automation (IA) space. Adoption of process mining not only helps enterprises achieve traditional benefits such as cost savings and operational efficiency, but also opens avenues to target business/strategic outcomes such as top-line growth, accelerated digital transformation, enhanced customer experience, and sustainability. In order to support the enterprise objectives, products are rapidly evolving in the sophistication of their capabilities, features, and functionalities. Everest Group's PEAK Matrix® Assessment can be downloaded here. About Celonis Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2025 Celonis SE. All rights reserved. Celonis and the Celonis 'droplet' logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.
Techday NZ
19-06-2025
- Business
- Techday NZ
Thyssenkrupp boosts supply chain with Celonis AI technology
Thyssenkrupp Rasselstein has adopted process mining technology from Celonis to enhance transparency and efficiency across its global supply chain operations. Thyssenkrupp Rasselstein, one of Europe's largest packaging steel manufacturers, supplies 400 customers in over 80 countries from its German production facility, the largest of its kind worldwide. The site relies on more than 300 interconnected systems, creating significant operational complexity. In response to rising demands within the steel industry and to maintain a competitive edge, thyssenkrupp Rasselstein has prioritised digitalisation and process optimisation, with a specific focus on driving supply chain performance. Over the past three years, the company has partnered with Celonis to optimise its supply chain processes through artificial intelligence (AI) and process intelligence solutions. As a result, thyssenkrupp Rasselstein has built a data-driven, connected supply chain, which enables proactive risk management, enhanced delivery reliability, and optimisation of critical operations. "Before Celonis we had limited visibility into our supply chain which made it difficult to react quickly to supply disruptions. Now, we have a real-time overview of our processes, allowing us to manage risks proactively, reduce excess inventory, and improve our delivery reliability. This enables us to make better strategic decisions and ensures seamless production planning," said Dr Michael Pullen, CFO of thyssenkrupp Rasselstein. The implementation of Celonis technology highlights the complexity of the company's operations and its efforts to leverage process visibility for tangible business benefits. Celonis' Managing Director DACH, Florian Schewior, commented on the partnership's impact for customers managing large-scale supply chains. "Our partnership with thyssenkrupp Rasselstein highlights how Celonis helps companies turn complex, fragmented supply chains into intelligent, connected ecosystems," said Florian Schewior. "By embedding AI and process intelligence into the fabric of supply operations, our customers stay agile, can better master disruptions and run more resilient, efficient value chains." Celonis' APAC Lead, Pascal Coubard, noted the broader applicability of the approach, particularly in resource-rich regions. "Digitisation helps companies make their processes more efficient and in today's dynamic environment that is vitally important," said Pascal Coubard. Using Celonis, thyssenkrupp Rasselstein has constructed a digital twin of its supply chain, integrating data from thyssenkrupp Steel Europe with its own production planning systems. This approach provides all stakeholders with a single data source for actionable insights. The solution is currently operational across more than ten processes and supports over 50 use cases, including procure-to-pay, order-to-cash, inventory management, warehouse operations, and accounts receivable activities. The company has achieved several measurable improvements since deployment, such as proactive prevention of material shortages, improved delivery accuracy, optimal safety stock levels, and a substantial savings potential in working capital through effective inventory and financial management. A key feature of the new system is the use of Celonis Action Flows to automate routine supply chain tasks, such as purchase order creation, increasing efficiency and allowing staff to focus on strategic priorities. AI integration and daily operations Artificial intelligence now plays a significant role in thyssenkrupp Rasselstein's optimisation efforts. Employees use an AI-powered Celonis Copilot to access and interpret data using natural-language queries, supporting faster, more accessible decision-making without reliance on advanced analytical expertise. On the production floor, a Celonis Process Copilot provides near-real-time visibility into the status of production materials, further supporting operational agility. The application of AI extends to minimising waste from unsold materials. The Celonis AI Annotation Builder identifies optimal customers for potentially excess materials, incorporates human-in-the-loop validation, and uses the Orchestration Engine to generate structured email offers to customers. Customer responses are tracked and analysed for continuous improvement. This combined use of AI and process orchestration has established systems that support prompt responses to market changes and data-driven decision-making throughout the organisation.
Techday NZ
26-05-2025
- Business
- Techday NZ
Smart billing app delivers up to USD $4 million in savings
Celonis and the Good Quarter Company have co-developed a smart billing application designed to help utility companies improve operational efficiency and customer satisfaction in their meter-to-cash processes. The application, named the Celonis Utilities Smart Billing app, aims to optimise the sequence of steps from meter readings through to cash collection, a workflow central to the effective delivery of utility services. Utility companies have long faced challenges in the meter-to-cash cycle, including issues such as inaccurate meter readings or malfunctioning meters, data entry errors, inconsistencies in bill generation caused by fragmented systems, and ineffective payment collection. These problems can result in revenue loss, unstable cash flow, and dissatisfaction among customers. Israel Expósito, Industry Principal, Telecommunications & Utilities at Celonis, said: "The Utilities Smart Billing app empowers utilities to transform their billing operations and enables them to move from reactive issue management to proactive, data-led performance improvement." The app brings a process intelligence layer to utilities' existing infrastructure, integrating with enterprise solutions such as SAP ECC and S/4HANA Utilities. This integration allows companies to retain their current systems while benefitting from new data-driven insights and operational enhancements. Ashwin Santhanam, Founder of The Good Quarter Company, commented: "By bringing Celonis Process Intelligence to the meter-to-cash cycle, we were able to build a solution that provides real-time process visibility and business context necessary for long-term business transformation and process excellence." The main objectives of the app include reducing the risk of errors by improving invoice accuracy, reading precision, and detecting previously unbilled revenue. It addresses issues such as late or forgotten meter reads, incomplete invoices or payments, and reliance on estimates instead of actual data. The result is improved risk mitigation and revenue capture. To optimise working capital, the app is designed to accelerate cash flow by issuing invoices in a timely manner and increasing the proportion of on-time payments. It does this by concentrating on the problems of delayed invoices and overdue payments. Operational costs are tackled by increasing the rate of successful, accurate meter readings on the first attempt and decreasing the need for manual interventions. The software achieves this through improved routing and prioritisation of meter-read tasks, more effective handling of exceptions, and minimisation of rework and cancellations. Among the app's features is the Billing Timeliness Tracker, which helps ensure invoices are sent promptly by monitoring and seeking to optimise billing cycle times. The Meter Read Performance Analyser evaluates meter reading accuracy and timeliness to identify problematic areas or meters. An Invoice Volume Forecaster utilises historic usage trends to project future invoice volumes, aiding utilities in resource planning. The Executive Dashboard provides management with a high-level overview of meter-to-cash metrics for rapid issue identification and decision-making. The Leading Indicator Alert System detects early warning signs of potential problems within the meter-to-cash workflow, such as a rise in read failures or delays in billing, allowing companies to intervene before issues escalate. The Performance Benchmarking Tool compares current results with targets and industry standards, helping companies spot areas needing improvement. Utility organisations using the app have reported immediate benefits. A North American utility with several billion USD in revenue experienced significant meter-to-cash challenges following a period of rapid growth. Upon deploying the app, the company gained real-time process visibility and was able to implement targeted improvements. The application identified costly unresolved exceptions that were responsible for invoice delays and offered insights to streamline exception handling, leading to a substantial reduction in manual meter rereads and associated truck rolls. The deployment delivered measurable gains, including identification of USD $1.5 million in savings related to truck rolls within four to six weeks, and between USD $3 million and USD $4 million in savings across the entire meter-to-cash process. Additional advantages included a reduction in manual work, a more rapid meter-to-cash cycle due to proactive monitoring, and support for a more data-driven approach to business operations. The Celonis Utilities Smart Billing app is part of the Celonis Platform Apps Program, which provides companies with solutions developed by ecosystem partners on the Celonis Process Intelligence Platform.
