Latest news with #CertifiedImplementationPartner
Business Wire
10-07-2025
- Business
- Business Wire
Omilia and Connex Cement Long-Term Collaboration, Driving Innovation in Conversational AI for Financial Institutions
ATHENS, Greece--(BUSINESS WIRE)--Omilia, a global leader in Conversational AI (CAI), and Connex, a top-tier customer experience transformation provider, are excited to announce a new milestone in their partnership: Connex's official certification as an Omilia Certified Implementation Partner (CIP). This achievement formalizes more than five years of close collaboration, during which the two companies have delivered over 15 successful projects and built a team of 20+ Omilia-certified implementation experts. Since the inception of their partnership, Omilia and Connex have worked side-by-side to bring advanced conversational AI to enterprise clients, with a particular focus on the financial services sector. Their joint projects have enabled banks and financial institutions to modernize customer service, streamline operations, and enhance security, all while delivering more natural, human-like interactions through Omilia's AI-driven platform. Omilia's Certified Implementation Partner program represents the highest standard for partner excellence, requiring rigorous training and certification. Connex's attainment of this certification is a testament to its technical expertise, deep industry knowledge, and proven ability to deliver results at scale. Omilia and Connex's partnership is distinguished by its impact on financial institutions. By leveraging Omilia's conversational AI technology, Connex has helped clients achieve higher call containment rates, improved customer satisfaction, and lower operational costs. These benefits are especially critical in the highly competitive and regulated financial sector, where customer expectations and compliance requirements are continually evolving. 'Connex has been a trusted partner of Omilia for years, with a track record of successful implementations,' commented Dimitris Vassos, CEO and co-founder of Omilia. 'Their team's deep expertise, particularly in the financial services domain, sets the stage for us to help more organizations reap the benefits of conversational AI. We look forward to many more success stories together.' 'This milestone in our partnership with Omilia is a testament to the transformative results we've achieved together over the past five years,' said Bart Markandaier, COO at Connex. 'We've brought next-generation conversational AI to leading banks, boosting their customer experience and efficiency. By becoming a Certified Implementation Partner, we're solidifying our commitment to continue innovating and delivering value for our clients well into the future.' With the Certified Implementation Partner status, Connex clients will receive not only expert implementation but also Omilia's world-class technology to address the unique needs of highly regulated sectors like finance, where service excellence and security are paramount. About Omilia Omilia is the global standard for AI-driven customer service transformation. Our native Conversational AI platform revolutionizes how enterprises engage with customers - automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia's Unified Agentic AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the 'glass ceiling' of containment that legacy siloed models can't achieve. Trusted by the world's most demanding enterprises and built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most. About Connex Connex is a leader in customer experience transformation, delivering integrated communications solutions that redefine how enterprises engage, serve, and support their customers. With deep expertise in system integration, automation, and AI-powered technologies, Connex helps organizations unlock seamless, intelligent, and personalized interactions across every channel. Our end-to-end approach connects data, platforms, and touchpoints to accelerate digital transformation and drive measurable business outcomes—faster resolution, lower costs, and elevated satisfaction. At the heart of our innovation strategy is our partnership with Omilia, a global standard in conversational AI. As a Certified Implementation Partner, Connex combines advanced AI with proven integration excellence to deliver next-generation customer experiences, especially in high-stakes, regulated environments like banking and government. Backed by a track record of successful deployments, our teams bring precision, agility, and industry insight to every engagement—empowering enterprises to move confidently into the era of AI-first customer service.
Business Upturn
18-06-2025
- Business
- Business Upturn
CallTower Achieves Certified Implementation Partner Status with Five9
SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, LONDON, June 18, 2025 (GLOBE NEWSWIRE) — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, is proud to announce its official designation as a Certified Implementation Partner with Five9, a leading provider of intelligent cloud contact center solutions. This certification marks a significant milestone in the strategic relationship between the two companies, enabling deeper collaboration and enhanced support for businesses seeking a robust, scalable, and integrated contact center experience. The Five9 Certified Implementation Partner designation is awarded to select organizations that demonstrate exceptional expertise in deploying and optimizing Five9's cloud contact center platform. As a Certified Partner, CallTower is now fully equipped to deliver advanced implementation services, customized integrations, and strategic guidance to help organizations maximize the utilization of Five9 within their digital communication ecosystem. 'Achieving Five9 Certified Implementation Partner status represents a meaningful advancement in our ability to support enterprise contact center transformation,' said Doug Larsen, Senior Vice President of Product & Software Development at CallTower. 'This partnership enables us to work more closely with Five9 to deliver highly customized, end-to-end solutions that drive performance, reliability, and efficiency for our customers.' As a longtime provider of Five9 through its CCaaS portfolio, CallTower has demonstrated a strong track record of delivering innovative contact center deployments to organizations across industries. With this certification, CallTower is now positioned to provide even greater value through tighter integration, faster implementation timelines, and ongoing optimization services. 'For many years, Five9 has been proud to call CallTower a trusted partner. This certification is a testament to the strength and maturity of our collaboration and our shared dedication to helping customers deliver elevated, world-class customer experiences, said Jake Butterbaugh, SVP Global Partner Organization & International Sales.'Together, we're empowering organizations to raise the bar for CX, and we're excited for what the future holds for this incredible partnership.' This certification highlights CallTower's commitment to delivering best-in-class customer experience solutions while expanding its robust suite of UCaaS and CCaaS offerings. Customers can now benefit from a fully aligned partnership that combines CallTower's technical depth and Five9's AI-powered contact center innovation. About CallTower CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency. In 2025, CallTower acquired North America's trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys. With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success. About Five9 Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. Disclaimer: The above press release comes to you under an arrangement with GlobeNewswire. Business Upturn takes no editorial responsibility for the same. Ahmedabad Plane Crash
