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News18
04-07-2025
- General
- News18
Family Misses Train At Ghaziabad Station Due To Platform Mix-Up, Railways Ordered To Pay Up
Last Updated: Ghaziabad Consumer Forum orders Railways to pay Rs 7,000 to a family who missed their train due to platform misinfo and lack of announcements at the station In a landmark ruling, the District Consumer Forum in Ghaziabad, Uttar Pradesh, has declared that Indian Railways has to provide clear and timely information to passengers regarding train movements at stations. Failing to do so constitutes a deficiency in service under the Consumer Protection Act. The forum ordered officials of Ghaziabad railway station and Northern Railway to compensate a passenger, Anubhav Prajapati, with Rs 7,000 after he and his family missed their train due to incorrect announcements and a lack of updates. The compensation is to be paid within 45 days. What Happened To Anubhav Prajapati? Anubhav Prajapati, a resident of Muradnagar, had booked tickets for his family to travel to Jhansi aboard the Chhattisgarh Express on February 29, 2024. The train was scheduled to depart from Ghaziabad at 3:20 pm. The family arrived early and waited in the first-class waiting room. A station announcement later informed passengers that the train would be delayed by 40 minutes. Based on this, the family proceeded to platform 3 at 3:25 pm, expecting the train to arrive there. However, they found the Ayodhya Express on that platform and no indication of the Chhattisgarh Express. Attempts to reach the station master failed, as the office was shut. Anubhav Prajapati even tweeted railway authorities at 5:21 am, receiving no reply. At around 6 am, he discovered the Chhattisgarh Express had quietly departed from platform 2 while they were waiting elsewhere. The Indian railways did not submit any formal response to the forum. Their lawyer argued that the train hadn't been delayed by over three hours and thus no refund was applicable. But the consumer forum disagreed. In its statement, the forum noted that no proof had been submitted by the Indian railways to show that announcements were made or that the platform change was communicated. It ruled this failure as mental harassment caused by service negligence. The forum directed the station superintendent, station master, divisional railway manager, and the general manager of Northern Railway to jointly pay the compensation. First Published: July 04, 2025, 15:25 IST
Time of India
03-07-2025
- General
- Time of India
‘Lack of announcements a deficiency in service': Railways told to pay Rs 7,000 to family that missed train
Ghaziabad: The district consumer forum has ruled that failure to provide proper information on train schedule through public announcements constitutes a "deficiency of service" under the Consumer Protection Act. The consumer commission made this observation while ordering the Ghaziabad railway station authorities and senior officials at Northern Railways to pay Rs 7,000 as compensation to a family that missed their train due to inadequate announcements. On Feb 29 last year, Muradnagar resident Anubhav Prajapati, along with his wife Priyanka and two children, missed the Chhattisgarh Express to Jhansi. The family had arrived at Ghaziabad railway station well before the train's scheduled departure at 3.20am and waited in the first-class lounge. After an announcement about a 40-minute delay, they moved to platform 3 at 3.25am. However, they found Ayodhya Express stationed there for over 45 minutes. As the clock ticked, there was no further announcement about their train. You Can Also Check: Noida AQI | Weather in Noida | Bank Holidays in Noida | Public Holidays in Noida "I tried to approach the station master, but his room was locked," Prajapati told the forum. He even tweeted about the situation at 5.21am, tagging railway authorities, but received no response. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Giao dịch vàng CFDs với sàn môi giới tin cậy IC Markets Tìm hiểu thêm Undo Around 6am, he came to know that as they waited on platform 3, the Chhattisgarh Express departed from platform number 2. Railway authorities, who failed to furnish a written explanation, made an oral representation at the forum through their counsel. They argued that they could have allowed a ticket refund, but could not as the train wasn't running more than three hours behind schedule — a prerequisite for refunds under railway policy. The commission agreed while refund couldn't be granted on technical grounds, the railway's failure to make proper announcements to inform the family about the arrival of the train and its departure warranted compensation. "Since no evidence on the part of the railways has been presented on record to claim that there was a proper announcement, the commission treats this as a deficiency of service that resulted in missing the train and caused mental harassment to the passenger," the June 23 order stated. The commission asked the station superintendent, station master, divisional railway manager, and general manager of Northern Railway to pay the compensation within 45 days of the order.
Indian Express
14-06-2025
- Politics
- Indian Express
June 14, 1985, Forty Years Ago: PM Calls For Peace
Prime Minister Rajiv Gandhi made an appeal for peace and disarmament and regretted that concessional assistance for developing countries was drying up at a time when it was needed most. Gandhi voiced India's concern over the establishment of military bases in various parts of the world. 'We are directly affected by militarisation of the Indian Ocean and inflow of increasingly sophisticated arms into our neighbourhood,' she said. AT LEAST 37 people were killed and about 100 injured, 48 of them seriously, when the Bilaspur-bound Chhattisgarh Express collided with a goods train at Raja Ki Mandi station near the Agra Cantonment. Union Minister of State for Railways Madhavrao Scindia rushed to the site of the accident and also visited the hospital to see the injured. Most of the dead and injured were army personnel. SINHALESE HAVE ATTACKED some predominantly Tamil villages in eastern Sri Lanka, killing more than 40 people in 10 families. The attacks were in retaliation for a Tamil separatist attack on a Sinhalese village in the east. A reliable source in Jaffna said that Sinhalese, since then, had launched reprisal attacks on Tamil villages in and around Muttur on the east coast, killing 10 families. Thousands of people have fled their homes. THE US HAS decided to provide advanced military technology and weaponry in an effort to end the 20-year hiatus in US military sales to the world's largest democracy. The Washington Post reported that the new policy was conditional on Indian acceptance of strict safeguards. PM Rajiv Gandhi and Defence Minister P V Narasimha Rao will discuss the supply of US military technology to India with Defence Secretary Caspar Weinberger and John Messey, chairman of the Joint Chiefs of Staff.
India Today
06-06-2025
- Health
- India Today
Disabled cricketer dies on Chhattisgarh-bound train in UP, Railways orders probe
A 38-year-old cricketer with disability died on the Korba-bound Chhattisgarh Express he had boarded to go to Gwalior, railway officials said on reportedly complained of a severe headache and anxiety shortly after the train left a station from Delhi. He had left for Gwalior from Ludhiana to participate in a cricket tournament, and was travelling in the Divyangjan coach with five other team Srivastava, PRO of the Agra Division of North Central Railway, said some fellow passengers called for medical assistance when Vikram's condition deteriorated. The call, initially connected to the Bilaspur division, was subsequently forwarded to the Delhi division. However, by the time the information was relayed, the train had already crossed Ballabgarh station."It was conveyed to his fellow passengers that medical facilities would be available at Mathura Junction, as Railway doctors are available at major stations," Srivastava said that no further request had been made by the passengers regarding the urgency of the situation."Had we been told the condition was so serious, we could have thought of alternate arrangements or could have taken civil administration's help," the PRO train made a stop at Ajhai Station, approximately 21 km from Mathura Junction, where a guard gave first aid to the ailing cricketer and informed railway the time the train reached Mathura Junction station, Vikram was dead, and was so declared by the railway Railways have ordered an inquiry into the incident, said the PRO. IN THIS STORY#Chhattisgarh#Madhya Pradesh#Uttar Pradesh
Time of India
06-06-2025
- Health
- Time of India
Tragedy on tracks: Cricketer dies in pain on train; teammates say 'emergency calls ignored'
Vikram Singh (Image credit: X) A devastating incident occurred aboard the Chhattisgarh Express when a 38-year-old disabled cricketer, Vikram Singh from Punjab, reportedly passed away while travelling from Delhi to Gwalior for a wheelchair cricket tournament. Singh's health suddenly deteriorated during the journey, and despite numerous emergency calls, medical assistance failed to arrive in time. He passed away before the train reached Mathura station, despite repeated efforts to secure help. Go Beyond The Boundary with our YouTube channel. SUBSCRIBE NOW! Singh and his teammates had boarded the Chhattisgarh Express from Hazrat Nizamuddin station on Wednesday night. He began experiencing severe pain shortly after departure, and his condition worsened rapidly as the train approached Mathura. According to reports, an emergency call was made to the railway helpline at 4:58 am, urgently requesting medical support. Despite several follow-up calls, no help materialised. The train was delayed by approximately 90 minutes and eventually reached Mathura station at 8:10 am. By then, Singh had already passed away. 'He was in pain in front of our eyes. We kept calling for help, but it never came,' recounted one of his distraught teammates. Gautam Gambhir sends stern message after Bengaluru tragedy At Mathura Junction, Government Railway Police (GRP) officials removed Singh's body and arranged for a postmortem. The GRP has initiated formal proceedings, while railway authorities have launched an internal investigation into the delayed response. The incident has brought to light serious concerns about the effectiveness of Indian Railways ' emergency medical systems. 'This is not just a tragedy but a glaring reminder of the gaps in our railway medical emergency response,' said a senior player who was travelling with Vikram. The tragedy has prompted widespread outrage from disability rights advocates and the sporting community, who are questioning Indian Railways' ability to adequately support differently-abled passengers in emergency situations—especially when timely intervention is critical.
