Latest news with #ChristopheVandeWeyer
Yahoo
4 days ago
- Business
- Yahoo
Vonage's AWS Partnership Aims to Amp AI-Based Voice Communications
Vonage is dialing up voice-based artificial intelligence solutions. The cloud communications company announced this week that it would integrate Amazon Nova Sonic, powered by Amazon Web Services (AWS). Nova Sonic is a foundation model that uses human speech as input, then responds via an AI-powered voice agent. More from Sourcing Journal OpenAI Reportedly Works to Monetize ChatGPT's Shopping Function By Taking Commission Byte-Sized AI: Intel Spinout Creates Components for Physical AI; Bonx Grabs $8M for Manufacturing ERPs Chain Reaction: Asendia's Hendrick Kummeling on Why Strategic Flexibility is the Best Defense Against the Uncontrollable The idea is that, because Vonage's platform is set up to be able to use other developers' solutions, AWS can easily help the company implement Nova Sonic, which Vonage will use to allow clients to 'deploy real-time, natural-sounding AI voice agents' across several customer service channels: phone conversations, mobile apps and other services. Vonage anticipates that, in doing so, clients can provide a more human-like experience to their consumers, while enlisting AI-based tools to handle concerns that don't require immediate human intervention. That approach could help companies increase the efficiency of their human customer service operators, while also satisfying end consumers by providing quicker-turnaround answers to simple questions. Nova Sonic can answer consumers' questions quickly and expressively, AWS contends, noting that it tracks consumer sentiment throughout the duration of the call or chat to adjust its tone, pitch and approach accordingly based on the context of the interaction. Vonage's application programming interface (API) is set up such that Nova Sonic can be integrated directly, which helps reduce concerns over processing times and connection issues. Because of those considerations, Vonage and AWS said they have reason to believe the end solution will be scalable for businesses of varying sizes—and for several use cases. For instance, a major retailer might use the voice AI technology to assist a customer with a standard return, while a small-to-medium brand might prefer to use it to arrange in-store pickups with a consumer. Since the technology has access to a company's business insights in real time, it can adapt to meet the needs of many scenarios with natural language. That also means that complicated dial menus could become a thing of the past for adopters. Nova Sonic, paired with Vonage Voice API, can handle both inbound and outbound calls—that is to say that, while it can tackle customer queries, it can also call customers directly for pickup reminders, item confirmations and follow-up information from previous customer service calls as needed. Christophe Van de Weyer, president and head of business unit API at Vonage, said the companies' partnership will help Vonage customers deliver more practical AI-based consumer interactions. 'Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications,' Van de Weyer said in a statement. 'This technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.' Today, Nova Sonic is available in English, Spanish, French, Italian and German and offers both masculine and feminine intonations for voice agents assisting consumers. The companies' announcement did not address the capability for voice-based AI agents to speak with other AI agents in the future, but some companies have started planning for that. While what AWS and Vonage rolled out pertains mostly to front-end, consumer-facing operations, AI agents have shown more promise for back office processes, like tracking and rerouting shipments or alerting supply chain teams to factory delays and offering solutions. Flexport has actively started using AI agents to inquire with partners about the status of shipments, and CEO Ryan Petersen told Sourcing Journal this year that it's possible agents could begin speaking with one another—and consequently negotiating with one another on behalf of their respective companies. AWS and Vonage's partnership aims to create more accessible pathways for 'organizations to deploy intelligent voice agents at scale,' both companies said in the announcement. Once scaled for one use case—in this example, customer service—clients may eventually leverage voice-based AI agents for internal growth and business management. Sign in to access your portfolio
Malaysian Reserve
6 days ago
- Business
- Malaysian Reserve
Vonage Partners with AWS to Unveil AI Voice Agent Integration
HOLMDEL, N.J., July 15, 2025 /PRNewswire/ — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. This integration will be showcased during AWS Summit New York City on July 16, 2025 and allows businesses to deploy real-time, natural-sounding AI voice agents across telephony, WebRTC, and mobile app channels, helping to enhance customer engagement and operational efficiency. This next-generation AI voice technology is designed to simplify the complexity of building responsive, expressive conversational agents. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences. Today's businesses face increasing pressure to deliver exceptional customer experiences while improving operational efficiency. The integrated solution from Vonage and AWS addresses this by providing capabilities that extend beyond traditional contact center solutions, such as: Real-Time Voice Adaption: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses. Simplified Development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage backend complexities such as audio buffering or latency. Scalability: Real-time voice AI can be deployed across industries and businesses of all sizes – from small customer service teams to global enterprises. Fabio Cerone, Managing Director, Telecommunications at AWS, said, 'We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon's conversational AI expertise together with Vonage's trusted communications platform to deliver more natural, responsive, and efficient voice experiences.' Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, 'As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage's communications APIs with Amazon Nova's advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.' The integration unlocks use cases for deploying voice AI agents in several impactful ways: Customer Support Automation: Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions. Proactive Outbound Engagement: Dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups provide better customer outreach without compromising personalization. Multilingual Communication: Language detection from Vonage and multilingual synthesis by Amazon Nova Sonic empower businesses to communicate seamlessly across diverse customer bases. Whether it's a small auto repair shop managing bookings or large businesses assisting customers with order logistics, businesses can now deploy smart voice-enabled AI agents and modernize IVR (Interactive Voice Response) systems. Customers and users will therefore enjoy more responsive experiences with reduced delays, without complex interactive dial menus. They get their responses immediately in natural language. Building AI-driven conversational platforms typically requires navigating diverse telephony protocols, streaming pipelines, and AI model management. Vonage's partnership with AWS eliminates these challenges. By embedding Amazon Nova Sonic into Vonage's developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market. To learn more about Amazon Nova Sonic, check out the AWS News Blog. For more about the Vonage Voice API, visit To experience this exciting collaboration between AWS and Vonage live, find our teams at AWS Summit New York City on July 16, 2025. About VonageVonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit
Yahoo
7 days ago
- Business
- Yahoo
Vonage Partners with AWS to Unveil AI Voice Agent Integration
HOLMDEL, N.J., July 15, 2025--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. This integration will be showcased during AWS Summit New York City on July 16, 2025 and allows businesses to deploy real-time, natural-sounding AI voice agents across telephony, WebRTC, and mobile app channels, helping to enhance customer engagement and operational efficiency. This next-generation AI voice technology is designed to simplify the complexity of building responsive, expressive conversational agents. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences. Today's businesses face increasing pressure to deliver exceptional customer experiences while improving operational efficiency. The integrated solution from Vonage and AWS addresses this by providing capabilities that extend beyond traditional contact center solutions, such as: Real-Time Voice Adaption: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses. Simplified Development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage backend complexities such as audio buffering or latency. Scalability: Real-time voice AI can be deployed across industries and businesses of all sizes - from small customer service teams to global enterprises. Fabio Cerone, Managing Director, Telecommunications at AWS, said, "We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon's conversational AI expertise together with Vonage's trusted communications platform to deliver more natural, responsive, and efficient voice experiences." Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, "As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage's communications APIs with Amazon Nova's advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency." The integration unlocks use cases for deploying voice AI agents in several impactful ways: Customer Support Automation: Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions. Proactive Outbound Engagement: Dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups provide better customer outreach without compromising personalization. Multilingual Communication: Language detection from Vonage and multilingual synthesis by Amazon Nova Sonic empower businesses to communicate seamlessly across diverse customer bases. Whether it's a small auto repair shop managing bookings or large businesses assisting customers with order logistics, businesses can now deploy smart voice-enabled AI agents and modernize IVR (Interactive Voice Response) systems. Customers and users will therefore enjoy more responsive experiences with reduced delays, without complex interactive dial menus. They get their responses immediately in natural language. Building AI-driven conversational platforms typically requires navigating diverse telephony protocols, streaming pipelines, and AI model management. Vonage's partnership with AWS eliminates these challenges. By embedding Amazon Nova Sonic into Vonage's developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market. To learn more about Amazon Nova Sonic, check out the AWS News Blog. For more about the Vonage Voice API, visit To experience this exciting collaboration between AWS and Vonage live, find our teams at AWS Summit New York City on July 16, 2025. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit View source version on Contacts Media Contact: Vonage Media RelationsMobile: +44 (0)207 785 8888Email: Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
7 days ago
- Business
- Business Wire
Vonage Partners with AWS to Unveil AI Voice Agent Integration
HOLMDEL, N.J.--(BUSINESS WIRE)-- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. This integration will be showcased during AWS Summit New York City on July 16, 2025 and allows businesses to deploy real-time, natural-sounding AI voice agents across telephony, WebRTC, and mobile app channels, helping to enhance customer engagement and operational efficiency. "By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations." Share This next-generation AI voice technology is designed to simplify the complexity of building responsive, expressive conversational agents. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences. Today's businesses face increasing pressure to deliver exceptional customer experiences while improving operational efficiency. The integrated solution from Vonage and AWS addresses this by providing capabilities that extend beyond traditional contact center solutions, such as: Real-Time Voice Adaption: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses. Simplified Development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage backend complexities such as audio buffering or latency. Scalability: Real-time voice AI can be deployed across industries and businesses of all sizes - from small customer service teams to global enterprises. Fabio Cerone, Managing Director, Telecommunications at AWS, said, 'We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon's conversational AI expertise together with Vonage's trusted communications platform to deliver more natural, responsive, and efficient voice experiences.' Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, 'As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage's communications APIs with Amazon Nova's advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.' The integration unlocks use cases for deploying voice AI agents in several impactful ways: Customer Support Automation: Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions. Proactive Outbound Engagement: Dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups provide better customer outreach without compromising personalization. Multilingual Communication: Language detection from Vonage and multilingual synthesis by Amazon Nova Sonic empower businesses to communicate seamlessly across diverse customer bases. Whether it's a small auto repair shop managing bookings or large businesses assisting customers with order logistics, businesses can now deploy smart voice-enabled AI agents and modernize IVR (Interactive Voice Response) systems. Customers and users will therefore enjoy more responsive experiences with reduced delays, without complex interactive dial menus. They get their responses immediately in natural language. Building AI-driven conversational platforms typically requires navigating diverse telephony protocols, streaming pipelines, and AI model management. Vonage's partnership with AWS eliminates these challenges. By embedding Amazon Nova Sonic into Vonage's developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market. To learn more about Amazon Nova Sonic, check out the AWS News Blog. For more about the Vonage Voice API, visit To experience this exciting collaboration between AWS and Vonage live, find our teams at AWS Summit New York City on July 16, 2025. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit
Associated Press
13-05-2025
- Business
- Associated Press
Vonage Fuels Entrepreneurial Innovation with Robust Enablement of Next-Gen APIs
Vonage Startup Program focuses on early-stage growth with increased credit offers, trainings, and premier access to advanced platform capabilities HOLMDEL, N.J., May 13, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a redesigned Vonage Startup Program. The updated program is aimed at empowering emerging businesses to build transformative customer experiences through Vonage's industry-leading, next-generation API Platform. Recognizing the unique agility and innovation present in the startup ecosystem, Vonage has reimagined its Startup Program to ensure access to the building blocks needed in the discovery of next-wave breakthrough applications. Through the Program, member businesses will receive customized connectivity to Vonage APIs for voice, video, verification, messaging and more - including Network APIs and Rich Communication Services (RCS). The versatility of RCS branded communications allows startups to easily enable verified communications that help them build customer trust, improve click-through rates (CTR), and boost conversion rates right from the start. With Network APIs, members can create AI-led transformational solutions with access to intelligent network capabilities, enabling them to build advanced applications - faster and for additional use cases not possible before, including seamless authentication, financial fraud prevention and Quality on Demand (QoD) for remote technical support. 'Startups embody the innovative spirit from which Vonage's vast portfolio of products are built,' said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. 'With the Vonage Startup Program, we are empowering developers to build or enhance applications, and create value for enterprises. Through early access to communications APIs and network APIs, they can develop innovative solutions that help them scale their businesses, create operational efficiencies, enhance customer experiences and accelerate growth.' The Vonage Startup Program includes a competitive tiered system for credits, uniquely designed to provide startups with the leg up needed to succeed in a competitive marketplace. Members will have access to hands-on mentorship, dedicated onboarding support, training and education on Vonage's broad portfolio of APIs, including tutorials on how to embed these programmable capabilities into applications, website and workflows. Program members will also receive a credit bonus for referring other startups that are accepted into the program. The Vonage Startup Program will also provide members with resources and support based on its founding four pillars: Learning - Startups will gain access to Vonage technical resources and curated startup content to learn how to use Vonage APIs and save valuable time. Building - Startups will utilize Vonage products through a credits package and tailored technical sessions to build their minimum viable product (MVP), reach more customers and grow their business. Supporting - Startups can leverage Vonage resources tailored to their needs to solve challenges they are facing. Connecting - Startups will join the Program community and have the opportunity to engage with other founders, developers and advocates. For more information about the Vonage Startup Program or to become a member, please visit Vonage will showcase the newly designed Startup Program at the SaaStr Annual AI Summit May 13-15, 2025 in San Mateo, CA. Check out Booth #212 for a demo or stop by Vonage's sponsored session - " Elevate to Accelerate: Own Your Brand to Grow " - on Wednesday, May 14, 2025 from 3:00 - 3:30 pm PT to learn more. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit View original content to download multimedia: SOURCE Vonage
