Latest news with #ClicktoPay
Gulf Today
11 hours ago
- Business
- Gulf Today
UAE consumers lead world in mobile shopping: Visa
The UAE has emerged as the world's leading market for mobile shopping, according to the 2025 Global Digital Shopping Index, UAE edition, commissioned by Visa Acceptance Solutions and conducted by PYMNTS Intelligence. Drawing on insights from a survey of 1,679 consumers and 329 merchants in the UAE, the report examines the growing role that mobile devices play in consumer behavior, providing UAE retailers insights to deliver more convenient and secure shopping experiences for their customers. Key findings found that 67 per cent of UAE consumers used their phones as part of their latest retail purchase - marking a 23 per cent increase since 2022. According to the index, The UAE has the highest rate of online shopping with mobile devices, at 37 percent, ahead of Singapore (34.8 percent), the U.K. (27.6 percent), and Brazil (24.4 percent). 32 percent of UAE consumers surveyed used biometric authentication (such as fingerprint or facial recognition) for their latest online retail transaction, far exceeding the global average of 17 percent. 53 percent of UAE consumers want to use cross-channel shopping (across physical and digital channels and different devices), the second-highest rate globally. UAE shoppers rank among the highest worldwide in preferring rewards programmes (75 per cent), free shipping (73 per cent), and price matching (70 per cent). 38 per cent of UAE shoppers made their most recent retail purchase online through a mobile phone or computer for home delivery. These trends are supported by a robust business and regulatory environment, with UAE merchants and government working closely to deliver secure, seamless, and customer-centric digital payment experiences. Salima Gutieva, Visa's Vice President and Country Manager for UAE, said, "The UAE's approach shows what is possible when all stakeholders work together to build the future of commerce. Visa is delighted to contribute to the UAE government's digital commerce agenda, and we remain committed to working with local businesses and banks to introduce innovations such as Visa's Click to Pay that can deliver the digital payment experiences that today's consumers demand.' Consistently high rates of mobile shopping across demographic segments underscore just how universal the mobile-first mindset has become in the UAE. Millennials lead in mobile shopping at 73 per cent, while Generation Z trails Generation X slightly. Baby boomers and seniors dropping off sharply, with just 18 per cent using a mobile phone for their latest purchase.
Al Etihad
11 hours ago
- Business
- Al Etihad
UAE leads world in mobile shopping: Visa
2 July 2025 18:27 DUBAI (WAM) The UAE has emerged as the world's leading market for mobile shopping, according to the 2025 Global Digital Shopping Index, UAE edition, commissioned by Visa Acceptance Solutions and conducted by PYMNTS on insights from a survey of 1,679 consumers and 329 merchants in the UAE, the report examines the growing role that mobile devices play in consumer behaviour, providing UAE retailers with insights to deliver more convenient and secure shopping experiences for their findings found that 67 percent of UAE consumers used their phones as part of their latest retail purchase, marking a 23 percent increase since to the index, the UAE has the highest rate of online shopping with mobile devices, at 37 percent, ahead of Singapore (34.8 percent), the U.K. (27.6 percent), and Brazil (24.4 percent).32 percent of UAE consumers surveyed used biometric authentication (such as fingerprint or facial recognition) for their latest online retail transaction, far exceeding the global average of 17 percent.53 percent of UAE consumers want to use cross-channel shopping (across physical and digital channels and different devices), the second-highest rate shoppers rank among the highest worldwide in preferring rewards programmes (75 percent), free shipping (73 percent), and price matching (70 percent).38 percent of UAE shoppers made their most recent retail purchase online through a mobile phone or computer for home trends are supported by a robust business and regulatory environment, with UAE merchants and the government working closely to deliver secure, seamless, and customer-centric digital payment Vice President and Country Manager for UAE, Salima Gutieva, said, 'The UAE's approach shows what is possible when all stakeholders work together to build the future of commerce. Visa is delighted to contribute to the UAE government's digital commerce agenda, and we remain committed to working with local businesses and banks to introduce innovations such as Visa's Click to Pay that can deliver the digital payment experiences that today's consumers demand.'Consistently high rates of mobile shopping across demographic segments underscore just how universal the mobile-first mindset has become in the lead in mobile shopping at 73 percent, while Generation Z trails Generation X slightly. Baby boomers and seniors are dropping off sharply, with just 18 percent using a mobile phone for their latest purchase.
Qatar Tribune
19-06-2025
- Business
- Qatar Tribune
Click To Pay: Unlocking Qatar's eCommerce potential through smarter, safer payments
As Qatar rapidly embraces digital transformation, eCommerce is emerging as one of the fastest-growing sectors in the country. A new Visa report sheds light on how consumers are shopping online more frequently than ever—but also reveals that persistent friction at checkout continues to hinder growth. In this exclusive interview with Qatar Tribune, Shashank Singh, Visa's Vice President and General Manager for Qatar and Kuwait, dives into the key findings from Visa's latest Checkout Friction Report. He discusses the surge in online shopping, the impact of innovations like biometric-enabled Click to Pay and why improving the online checkout experience is now critical for businesses—especially SMEs—looking to thrive in Qatar's evolving digital economy. Excerpts: What's driving the strong growth of eCommerce in Qatar, even as some payment challengesremain? The rise of eCommerce in Qatar is being fueled by consumers' increasing comfort with online platforms and a growing digital infrastructure. Visa's latest Checkout Friction Report shows that one in four respondents now shop online for groceries every day, and for categories like fashion, entertainment, and electronics, many shop at least oncea month. However, while adoption is high, the online checkout experience remains a sticking point for many. Common frustrations, especially having to manually enter card details and concerns about payment security, continue to affect both satisfaction and conversion. Addressing these pain points presents a significant opportunity for retailers to boost loyalty and revenue. The report shows many respondents would shop more with one click checkout and biometrics. Is Click to Pay the answer, and is it already available in Qatar? Yes, Click to Pay is already live in Qatar. In fact, Qatar National Bank (QNB) was the first acquirer bank globally to launch Visa's Click to Pay with biometric authentication and Qatar Islamic Bank (QIB) was the first issuer bank in both Qatar and the GCC to launch the service in partnership with Visa. This feature eliminates the need for consumers to repeatedly enter card and personal details, using biometric authentication on the shopper's device to speed up and secure the process. The demand for this kind of innovation is strong. Seventy-one percent of respondents said they would likely use Click to Pay with Biometrics, and 80 percent said they would shop more frequently if a one-click checkout was available. Security is a key concern for many shoppers especially when it comes to biometric data. How can merchants ensure security of such data? Security is top of mind for Qatar's online shoppers, with 68 percent worried about fraud and 58 percent uneasy about storing card details across multiple sites. Concerns around biometric data are understandable and increasingly relevant. Click to Pay addresses this by using Visa Payment Passkey, which authenticates users through their device's built-in biometrics like fingerprint or face ID. Crucially, this biometric data never leaves the user's device and isn't shared with merchants or payment networks, reducing the risk of misuse. Tokenization adds another layer of protection by replacing card details with a secure, encrypted token, meaning actual card information is never exposed during transactions. Merchants also play a critical role by following data security standards like Payment Card Industry Data Security Standard (PCI DSS), ensuring secure storage, encryption, and access control. Protecting sensitive data takes a layered approach – combining secure tech, industry compliance, and a strong culture of data responsibility across the payments ecosystem. What should small businesses and eCommerce sites take away from this study? Can improved checkout experiences help attract more customers? Absolutely. The findings of the Checkout Friction Report are clear. A smoother, more secure checkout process directly impacts customer satisfaction, loyalty, and ultimately, sales. Small businesses and eCommerce sites should see this as a call to action. By embracing advanced solutions like Click to Pay, streamlining the payment journey, and prioritizing security, they not only improve conversion rates but also build long term trust with their customer base. With digital transformation high on Qatar's national agenda, now is the perfect time for merchants, especially smaller players, to align with evolving consumer expectations and stand out in an increasingly competitive eCommerce landscape.
Qatar Tribune
18-06-2025
- Business
- Qatar Tribune
Click To Pay: Unlocking Qatar's eCommercepotential through smarter, safer payments
As Qatar rapidly embraces digital transformation, eCommerce is emerging as one of the fastest-growing sectors in the country. A new Visa report sheds light on how consumers are shopping online more frequently than ever—but also reveals that persistent friction at checkout continues to hinder growth. In this exclusive interview with Qatar Tribune, Shashank Singh, Visa's Vice President and General Manager for Qatar and Kuwait, dives into the key findings from Visa's latest Checkout Friction Report. He discusses the surge in online shopping, the impact of innovations like biometric-enabled Click to Pay and why improving the online checkout experience is now critical for businesses—especially SMEs—looking to thrive in Qatar's evolving digital economy. Excerpts: What's driving the strong growth of eCommerce in Qatar, even as some payment challengesremain? The rise of eCommerce in Qatar is being fueled by consumers' increasing comfort with online platforms and a growing digital infrastructure. Visa's latest Checkout Friction Report shows that one in four respondents now shop online for groceries every day, and for categories like fashion, entertainment, and electronics, many shop at least oncea month. However, while adoption is high, the online checkout experience remains a sticking point for many. Common frustrations, especially having to manually enter card details and concerns about payment security, continue to affect both satisfaction and conversion. Addressing these pain points presents a significant opportunity for retailers to boost loyalty and revenue. The report shows many respondents would shop more with one click checkout and biometrics. Is Click to Pay the answer, and is it already available in Qatar? Yes, Click to Pay is already live in Qatar. In fact, Qatar National Bank (QNB) was the first acquirer bank globally to launch Visa's Click to Pay with biometric authentication and Qatar Islamic Bank (QIB) was the first issuer bank in both Qatar and the GCC to launch the service in partnership with Visa. This feature eliminates the need for consumers to repeatedly enter card and personal details, using biometric authentication on the shopper's device to speed up and secure the process. The demand for this kind of innovation is strong. Seventy-one percent of respondents said they would likely use Click to Pay with Biometrics, and 80 percent said they would shop more frequently if a one-click checkout was available. Security is a key concern for many shoppers especially when it comes to biometric data. How can merchants ensure security of such data? Security is top of mind for Qatar's online shoppers, with 68 percent worried about fraud and 58 percent uneasy about storing card details across multiple sites. Concerns around biometric data are understandable and increasingly relevant. Click to Pay addresses this by using Visa Payment Passkey, which authenticates users through their device's built-in biometrics like fingerprint or face ID. Crucially, this biometric data never leaves the user's device and isn't shared with merchants or payment networks, reducing the risk of misuse. Tokenization adds another layer of protection by replacing card details with a secure, encrypted token, meaning actual card information is never exposed during transactions. Merchants also play a critical role by following data security standards like Payment Card Industry Data Security Standard (PCI DSS), ensuring secure storage, encryption, and access control. Protecting sensitive data takes a layered approach – combining secure tech, industry compliance, and a strong culture of data responsibility across the payments ecosystem. What should small businesses and eCommerce sites take away from this study? Can improved checkout experiences help attract more customers? Absolutely. The findings of the Checkout Friction Report are clear. A smoother, more secure checkout process directly impacts customer satisfaction, loyalty, and ultimately, sales. Small businesses and eCommerce sites should see this as a call to action. By embracing advanced solutions like Click to Pay, streamlining the payment journey, and prioritizing security, they not only improve conversion rates but also build long term trust with their customer base. With digital transformation high on Qatar's national agenda, now is the perfect time for merchants, especially smaller players, to align with evolving consumer expectations and stand out in an increasingly competitive eCommerce landscape.
Business Insider
17-06-2025
- Business
- Business Insider
How the ease of tap-and-go is making its way to online checkout
Not too long ago, shopping meant heading into town, hunting for a parking space, and queueing at the till with aching arms. Today, consumers can browse and buy from just about anywhere. In many ways, shopping has never been more convenient or flexible. But when it comes to online shopping, that convenience often falls short — with more steps, more pauses, and none of the ease of a simple tap at the till. So, what's behind the friction, and how do we fix it? We spoke with leaders from across the payments ecosystem — including Visa and Worldpay — to understand how Click to Pay is closing the gap between in-store ease and online checkout. The physical-digital gap "With fraud on the rise, many consumers hesitate at online checkout — especially when shopping with a new or unfamiliar brand," says Sophie Noel, Head of Click to Pay Europe at Visa. The impact is clear: 84% of European consumers have abandoned an online purchase, and 1 in 4 do it regularly.¹ "Around a quarter of EU consumers¹ — or roughly 97 million people² — still manually enter their card details online," she adds. "That just doesn't match up with the smooth, tap-and-go experience we've all gotten used to. If buying something online feels like a chore, people just won't do it," says Noel. For businesses, checkout is often the make-or-break moment. "If the process doesn't feel smooth and intuitive, customers don't stick around — they move on to a brand that gets it right." So, it's merchants that are bearing the brunt of the challenge. "Right now, merchants are really struggling with issues like cart abandonment and high fraud rates," says Nabil Manji, SVP, Head of FinTech Growth & Financial Partnerships at Worldpay. For payment service providers and acquirers, enabling smoother, faster checkouts can have a direct impact on transaction volume and merchant satisfaction. So where do we go from here? For Noel, one answer lies in Visa Click to Pay — a solution designed to bring in-store ease to the online world without requiring major changes to how people shop. "When you see the Click to Pay icon at checkout, it means your saved card details can be retrieved securely, without needing to re-enter them or create a new account," she says. "You simply select the card you want, confirm, and you're done. It feels like autofill, but it's faster and significantly more secure." Click to Pay is available through the familiar card payment flow, but without the need for customers to fill in their card details. Behind the scenes, it uses tokenization, so the card details are only seen by the shopper and their card provider. "In the same way we've seen contactless payments revolutionize in-person payments, we're expecting Click to Pay to have a similar impact for online transactions," says Manji. Friction and risk: tackling the two biggest checkout killers Click to Pay tackles two of the biggest online payment challenges: cart abandonment and fraud. It speeds up transactions — saving around 20 seconds³ — and reduces friction points. It also puts security first. Some merchants have seen a 91% drop in fraud compared to traditional card entry 4 — thanks in part to the fact it doesn't share actual card numbers with merchants. "It also boosts approval outcomes," Noel adds. "Merchants see up to a 10% increase in authorization rates 5 — so more people finish checkout, and more payments get approved." "When we invest, it's targeted at improving one specific thing: reducing fraud rates, increasing conversion, offering more payment choices or some other benefit," Manji adds. "But the really nice thing about Click to Pay is that we get all of the above through enabling it." Built to fit in, not shake things up "Flexibility is critical," says Noel. "We know our partners already have a lot on their plate, so the last thing anyone needs is a complicated integration." And for Worldpay, that strategy has paid off. "We found implementing Click to Pay to be relatively fast and effortless," says Manji. "A big reason for this was Visa's drop-in UI, which requires minimal coding. Because it complies with EMVCo standards and scales across schemes, it's really seamless for our clients to use across any device or browser." Collaboration that moves the industry forward While Visa played a key role, Click to Pay is an industry-wide standard — designed to work across all major card networks, devices, and browsers. "Banks, merchants, payment providers, and gateways have all played a role," says Noel. "It's a truly collaborative effort — and Visa has been a driving force." "As I think about the future and what the future of online shopping is going to look like," says Manji, "I think the partnership with Visa and the innovation that we can both drive is really going to be key to improving the lives of merchants and consumers alike." Learn more about how you can make online payments safer, faster, and more convenient for the ecosystem with Visa Click to Pay. This post was created by Insider Studios with Visa. _________________________________________________________________________ Sources: 1. Visa/ IPSOS European e-commerce consumer study, Jan-Feb 2025, n=6,000 (UK, FR, DE, IT, ES, PL) 2. The figure of 97 million represents an estimated calculation of 25% of the approximate adult (15+) population of the European Union in 2024 (388.2 million). This estimate is based on publicly available demographic data from Eurosat: 3. IPSOS Consumer research 2023 UK and Spain sample 4. Global Risk Team, Visa Net, CTP Fraud Rates, Oct 24- Feb 25 5. Visa Net, on merchants live with CTP defined by 1 approved auth in Feb 2024 - Feb 2025.
