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Euronews
4 days ago
- Euronews
Flight chaos in Italy: what happened and how to claim reimbursement
Disruption for thousands of passengers in north-eastern Italy on Saturday evening due to a breakdown in the radar system at Milan's Linate airport. More than three hundred flights were cancelled or diverted from airports in Lombardy, Piedmont and Liguria. The radar failure was experienced for about two hours starting at 21:00 CEST. Around midnight, the National Flight Assistance Authority (Enav) announced that the data transmission and connectivity problem encountered at the Milan Area Control Centre had been resolved and air traffic in the area had gradually returned to normal. Also affected by the disruption were the airports of Venice, Rome and Pisa. "Now the investigation is underway to understand the origins of the breakdown and implement actions to prevent a recurrence of the problem," the president of the National Civil Aviation Authority (Enac) Pierluigi Di Palma told the Ansa news agency. The tale of a tourist stranded in Pisa Andrea, an Italian citizen who left Saturday from Maspalomas in Gran Canaria headed to Bergamo's Orio al Serio airport, told Euronews about his misadventure: "Less than two hours before arrival, the captain informed us that we would be landing at Pisa airport with the promise of replacement buses to reach Bergamo. When we arrived at the airport, loudspeakers announced that buses were not available and that we would have to find a solution ourselves", he explained. "The few taxis available were asking 1,700 euro to share with six other people, train tickets from Pisa station to Milan were either sold out or also at exorbitant prices. The only solution for me was to find a hotel half an hour from the station and leave on Sunday morning for Milan. On arrival I had to return to Bergamo airport where I had left the car for my return home", Andrea recounted. The website Flightradar24 published an image of the airspace involved, where for two hours no aircraft passages were recorded. Un post condiviso da Flightradar24 (@flightradar24) Associations demand explanations from the Ministry of Transport User associations have taken action to provide support and to request details on the breakdown from the Ministry of Transport and Enav. Consumer rights NGO Codacons has announced a complaint to the Milan Public Prosecutor's Office for possible interruption of a public service. "What has happened in the past few hours represents a very serious episode that has brought the air transport sector to its knees, involving thousands and thousands of passengers," the Codacons note reads. "An even more serious disruption because it occurs during the summer period, when Italians are leaving for holidays and leisure trips. Many of those who have had their flights cancelled or have been subjected to prolonged delays were leaving to reach their holiday resorts, thus suffering further economic and moral damage." "It is unacceptable that in 2025 a single technical failure could bring the entire radar system of a large national geographical area to its knees. New technologies must be a guarantee of continuity and reliability, but yesterday's event shows that adequate risk management protocols are lacking", said civic and consumer rights NGO Assoutenti president Gabriele Melluso. "European legislation on protection systems must be radically changed: an alternative system cannot simply 'integrate', but must guarantee one hundred per cent of data transmission in all conditions," Melluso further commented, adding: "With the extreme heatwaves that are affecting our country, it is our duty to ascertain whether data centres have maintained the thermal conditions necessary to guarantee the operation of sensitive systems, and what prevention tools have been adopted. We demand that Enav and the Ministry of Transport open an independent investigation into the incident. We will collect reports from travellers affected by the inconvenience, in order to assess possible compensation actions," the president of Assoutenti concluded. How to apply for refunds for cancelled flight tickets RimborsoAlVolo, a company specialising in air transport refunds, underlined that passengers affected by the air disruption linked to the breakdown at Enav's North-West Radar Centre are entitled to refunds and assistance, as provided for by EC Regulation 261/2004. "If the flight is cancelled or suffers a long delay, the airline is obliged to guarantee assistance to passengers in the form of meals and beverages in relation to the duration of the wait, hotel accommodation if one or more overnight stays are necessary, transfer from the airport to the place of accommodation and vice versa, two telephone calls or messages via telex, fax or e-mail" the company explained, adding that "if the assistance is not guaranteed and the passenger has had to pay for meals, drinks, taxis or hotels, the airline must reimburse the expenses incurred, provided that they are reasonable and appropriate: to this end, it is a good idea to keep all receipts certifying such expenses, preferably named ones, especially for taxis". With regard to the case of Saturday flight cancellations, RimborsoAlVolo points to the fact that airlines must offer the choice between: reimbursement of the ticket and, in the case of a connection, a return flight to the departure airport as soon as possible, boarding on another flight to the final destination as soon as possible, or boarding on another flight at a later date. However, a flat fee "compensation of up to 600 EUR per passenger is not foreseen: since it is a case of force majeure, the delay or cancellation of the flight is not attributable to the airline's responsibility," Kathrin Cois, general manager of RimborsoAlVolo, clarified.
Local Italy
17-06-2025
- Local Italy
What to expect when travelling to Italy this summer
Beaches For many who visit Italy during the summer, beaches are the biggest draw - but you'll need to decide whether you prefer a free public beach or are willing to fork out for a spot at one of the many privately-run beach clubs that dot the coastline. The average cost to rent two sunbeds and an umbrella at a beach club this year is €32-€35 per day during weekends, according to consumer watchdog Codacons, though prices can vary significantly depending on location. In Sabaudia, south of Rome, customers can expect to pay up to €45; in Gallipoli on the southern coast of Puglia, €90; and in parts of Sardinia, as much as €120. Crowds Summer holidays start relatively early in Italy, with schools across the country closed from the second half of June and many families taking the opportunity to cool off on the shores of beaches and lakes. It's not until August, though, that you'll really be competing for a spot to put down your towel, as this is when most Italians head to the sea to escape stifling temperatures inland. Expect to find beaches packed and many cafes, shops and restaurants in cities closed or open for limited hours, particularly during the mid-August Ferragosto break. An estimated 20.7 million visitors are expected to stay in Italy's beach towns between June and August this year, an increase of two percent on the same period in 2024. Though most Italian cities empty out during the summer, the Vatican's Jubilee Year celebrations in Rome are expected to draw additional crowds to the Eternal City. Weather Summer in Italy is always hot, with temperatures in the mid to high 30s (Celcius) in many parts of the country, and this year is expected to be no different. A series of "long-lasting and persistent heatwaves," with mostly sunny weather are currently forecast for July and August, says meteorologist Mattia Gussoni, writing for weather site Though projections are still subject to change, as things stand there aren't expected to be any record-breaking high temperatures. That means it's gearing up to be a summer that will likely be "fully enjoyed by tourists," says meteorologist Alessio Gussoni. Travel direct flight routes from airlines including Easyjet, American Airlines and Vueling. For those who prefer to travel by rail, a a new overnight train linking Marseille to Rome is due to run from July 4th until August 30th, and Italy's Trenitalia plans to resume a popular night train service connecting Rome to Munich, Germany, on July 15th. If you've seen recent headlines about overtourism protests in Spain over or the sudden closure of the Louvre due to staff being overwhelmed by visitor numbers, you may wonder if something similar could happen in Italy this summer. limit the number of visitors who arrive during peak seasons. However, as things stand, anti-tourism protests and walkouts in Italy are on a smaller scale than those taking place in Spain.
Business of Fashion
23-05-2025
- Business
- Business of Fashion
A Slap on the Wrist Won't Solve Luxury's Sweatshops Problem
For the last year, Dior has been dogged by a sweatshop scandal that has tarnished its image. This week, the luxury giant appeared to finally put it to bed. On Wednesday, Italy's Competition Authority closed an investigation into whether the brand had misled consumers about working conditions in its supply chains without finding any wrongdoing. A Dior manufacturing unit had already been released from court-appointed supervision — imposed to ensure the company tightened up supply-chain oversight processes authorities deemed too lax — in February. The catalyst for the scrutiny was a series of cases brought by prosecutors in Milan, linking luxury labels to local sweatshops. Many of fashion's top brands had turned a blind eye to labour exploitation in order to maximise profits, prosecutors alleged. Dior has painted its involvement in the scandal as the result of isolated glitches in an otherwise robust system of supply-chain controls, but the brand has spent months tightening things up in order to get out from under its shadow. The brand 'developed several best practices' to resolve concerns about its supply-chain oversight practices, the Milan court concluded when it released Dior from external oversight (early) in February. Italy's competition authority dropped its case against the brand after it agreed to update its ethics and social responsibility statements, strengthen its processes for vetting and monitoring suppliers and provide additional training to employees in marketing and communication functions. Dior will also contribute €2 million ($2.3 million) over the next five years to help identify and support victims of labour exploitation. A deftly wielded regulatory stick would appear to have been an effective tool for change. Even brands that have not been caught up in the Milan scandal have tightened their due diligence and outsourcing procedures, insiders say. Problem solved? Not quite. Last week, Milan's court issued a scathing rebuke to Valentino, alleging that the company had done nothing to improve its control systems and continued to work with suppliers that exploited workers, despite the attention drawn to the issues over the last year. The brand must now undergo its own improvement process under the supervision of a court-appointed administrator. Valentino said it has intensified its oversight processes over the last few years and that it would cooperate with authorities to understand the issues. Critics have argued that the consequences suffered by brands caught up in the scandal are too lax, amounting to little more than a bit of public embarrassment. Italian consumer group Codacons called the Competition Authority's decision to close its case against Dior this week without imposing any fine or sanction 'absurd.' In the Tuscan manufacturing hub of Prato, local trade union SUDD Cobas said workers still come to their offices reporting issues of labour exploitation at factories that they say supply luxury labels. To be sure, Italy's highly fragmented network of small suppliers is difficult to police. Over the last 30 years, intensifying competition from fast fashion manufactured in low-cost labour markets has given rise to a cottage industry of illegal manufacturers that cut prices by disregarding labour laws and employing their workers under the table. Many of these factories are run by Chinese migrants who began to arrive in Italy in the '90s, finding opportunity in a textile sector that many young Italians were abandoning for better opportunities elsewhere. Manufacturers and labour advocates say the issues also stem from large brands' sourcing practices, which prioritise speed, price and flexibility over labour concerns, essentially demanding 'Made in Italy' services at 'Made in China' prices. Years of voluntary commitments to ethical practices have done little to address these structural challenges. Without even-handed, consistent regulatory scrutiny and real penalties when supply-chain controls are found lacking, the risk is that bad practice simply moves to areas where oversight is looser. THE NEWS IN BRIEF FASHION, BUSINESS AND THE ECONOMY (Getty Images) Chanel pulled back on price hikes as sales fell 4 percent. The luxury fashion house's annual revenues dropped for the first time in five years, sliding 4.3 percent to $18.7 billion last year. Chanel plans to ease off price hikes and invest in new markets including India, Mexico and Canada. LVMH relinquished its place among Europe's top five biggest stocks. The French conglomerate's shares fell 3 percent on Thursday, marking a 25 percent decline this year. Sources in the company also cautioned that lacklustre consumer confidence, particularly in China, may cause second-quarter sales to show no improvement on the previous one. Ralph Lauren's quarterly results beat estimates on steady demand. The American luxury company surpassed fourth-quarter revenue and profit estimates, but forecast 2025 revenue below estimates due to tariff-related uncertainties. Amer Sports raised its 2025 guidance on strong demand for Arc'teryx and Salomon footwear. The athletic apparel and equipment maker saw shares rise a record 19.05 percent on Tuesday after it announced first-quarter revenue rose 23 percent year on year to $1.47 million. It also raised its outlook, with revenue expected to grow 15 to 17 percent. Levi Strauss will sell Dockers to Authentic Brands Group for $311 million. The denim brand is selling the apparel brand to the owner of brands like Brooks Brothers and Reebok, allowing Levi's to focus on its flagship brand and Beyond Yoga activewear line. Chanel spent $133 million on a Paris building near its flagship store. The building, located at 23 rue Cambon — close to Chanel's flagship boutique at No. 31 — was purchased for €118 million ($133 million) in September, as 'part of the record level of investment made during the year, including in real estate,' a Chanel representative said. Steve Madden sued Adidas to thwart challenges to shoe designs. Steve Madden sued the German sportswear company over its alleged effort to prevent the US footwear company from selling fashion sneakers featuring two non-parallel bands. Target cut its 2025 sales forecast on shopper pullback and tariff hits. The retailer reported first-quarter comparable sales dropped 3.8 percent, and now expects net sales to decline by a low single digit this year, down from previous guidance for an increase of about 1 percent, citing the effect of tariffs, boycotts and dwindling consumer confidence. VF is rushing US imports to beat tariffs, its outlook miss sank shares. VF Corp.'s shares fell 14 percent on Wednesday after forecasting a larger-than-expected loss and reporting it's been rushing products to the US to beat the 90-day window of tariff pauses. It reported a quarterly operating loss of as much as $125 million, while analysts had expected a loss of $73.1 million. Luxury retailer Canada Goose withheld its annual forecast on tariff uncertainty. The parka maker withheld from providing its fiscal 2026 forecast, citing the unpredictability of tariffs. The Toronto-based luxury retailer reported strong quarterly sales, causing US-listed shares to shoot up 13 percent in premarket trading. Hoka, Uggs owner Deckers declined to provide a fiscal outlook due to tariff uncertainty. Though the California-based company's first-quarter revenue rose 6.5 percent year on year to $1.02 billion, beating analyst expectations, shares plummeted after Deckers scrapped its annual forecast. Urban Outfitters beat analyst expectations off strong sales growth. The Anthropologie- and Free People-owner beat first-quarter sales and profit expectations in its second straight quarter of strong revenue gains. Sales rose 10.7 percent to $1.33 billion and earnings per share soared 78.5 percent to $1.16, surpassing analysts' expectations by 40 percent. TJ Maxx's parent company beat sales estimates as tariff uncertainty loomed large. Resilient consumer demand for off-price goods caused TJX Cos to beat quarterly sales expectations and maintain annual forecasts. Off-price retailers like TJ Maxx are expected to sidestep China tariffs, due to their expansive sourcing strategies. UK's JD Sports fell on lower sales, US tariffs warning. The British sportswear retailer posted a 2 percent fall in first-quarter sales and warned that President Trump's tariffs could affect customer demand, driving shares down 6 percent. Swatch was targeted by an activist investor. Steven Wood, founder of US firm GreenWood investors, tried and failed to secure a place on the Swiss watchmaker's board, as he faced the Hayek family, which controls 44 percent of Swatch voting rights. Adidas, Puma and Nike all set to raise prices. Some Nike footwear will reportedly see price hikes between $5 and $10, while apparel will increase in price by $2 to $10, while Vietnam, a manufacturing hub for both German sportswear brands, faces the impending return of a steep 46 percent tariff. Victoria's Secret adopted a poison pill to thwart investor BBRC. After BBRC increased its position to 13 percent of outstanding shares, the undergarments, sleepwear and beauty brand announced a shareholders rights plan to issue one right for each share at the close of business on May 29 which will be triggered if an investor acquires 15 percent of outstanding common stock, in order to prevent a takeover. THE BUSINESS OF BEAUTY (Courtesy) Hailey Bieber's Rhode launched in Sephora. The beauty retailer confirmed the minimalist skincare brand will expand into brick-and-mortar locations. Revolution Beauty put itself up for sale. The British cosmetics and skincare retailer is exploring a sale after receiving a preliminary takeover approach from an undisclosed potential bidder. Estée Lauder Companies, Shiseido and L'Oréal suffered as spending on duty-free goods in China continued to fall. Beijing's crackdown on resellers taking advantage of duty-free shopping, or 'daigou' in Chinese, has also stunted Hainan's economy. In 2022, the province targeted 100 billion yuan of duty-free sales, but in its most recent 2025 report, the goal sank to 52 billion yuan. PEOPLE (David Sims) Balenciaga named Pierpaolo Piccioli creative director. Kering named the Italian designer — who spent 25 years at Valentino — as Demna's successor at the luxury fashion house, effective July 10. Best known for his bold use of colour and sculptural haute couture, Piccioli's appointment seems to signal an aesthetic and commercial reset for Balenciaga. Bath & Body Works appointed former Nike executive Daniel Heaf as CEO. Heaf, whose previous role as chief strategy and transformation officer of Nike was eliminated in March, began his tenure as the body care brand's chief executive immediately following Monday's announcement, replacing Gina Boswell. Felix Capital appointed Laurent Droin as partner. The Goop, Anine Bing and Ami Paris investor named Droin a partner in its first such appointment in four years. Previously, Droin was a partner at Eurazeo where he led investments in Gisou, Axel Arrigato and Ex Nihilo. Cascale CEO Colin Browne stepped down after a year in the role. The sustainability-focussed trade group is searching for a successor after announcing Browne will step down on July 31. Board chair Tamar Hoek said Browne had overseen a reset that stabilised and refocussed the initiative over the last year. MEDIA AND TECHNOLOGY Apple announced plans to release smart glasses in 2026 as part of its AI push. Company engineers are accelerating work on the smart glasses in order to meet the tech giant's late 2026 release goal. The iPhone maker's current AI offerings have lagged behind competitors' technology. Compiled by Jessica Kwon.
New York Times
17-05-2025
- Entertainment
- New York Times
Estonia's entry, ‘Espresso Macchiato,' brewed trouble in Italy.
When Tommy Cash, a rapper and singer from Estonia, won his country's Eurovision selection with 'Espresso Macchiato,' he barely had time to celebrate before a backlash began. In the song, Cash sings in a cheesy Italian accent that he is 'sweating like a Mafioso' from working so hard, and just wants a coffee. 'Me like mi coffee,' he says: 'Very importante.' Cash's riff on Italian clichés did not go down well in some parts of Italy. Gian Marco Centinaio, a lawmaker with Italy's far-right League Party, posted on Instagram that Eurovision should ban the song. 'Is this the idea of European brotherhood that the organizers of the Eurovision Song Contest have in mind?' he wrote. The flap also made headlines because Codacons, an Italian consumer rights organization, complained that the song 'conveys a message of a population tied to organized crime.' In a recent interview, Cash said that he found the reaction over the top. He hadn't meant to insult Italians, he said: 'I love Italy. I love the people. I'm drawn to them because they're so passionate.' In earlier songs, he rapped in English with his own heavy Eastern European accent, he said, and he also made a track with a German-accented chorus. His comedic Italian voice in 'Espresso Macchiato' was no different than those, he said. Cash — who has made several tracks with Charli XCX — has many fans in Europe who love his left-field vibe and provocative videos, but he's never been close to a household name. But in Italy, at least, he is now a star. Cash said that he had performed on Italian TV many times since 'Espresso Macchiato' blew up. On a recent trip to Milan, he added, fans chased him down the street. He had a simple message for anyone who still felt insulted. 'Drink a coffee,' he said: 'Chill!'
L'Orient-Le Jour
08-05-2025
- Politics
- L'Orient-Le Jour
How much does a conclave cost? The Vatican remains discreet
Thousands of people are expected at St. Peter's Square starting Wednesday to witness the election of Pope Francis' successor. The Vatican is responsible for organizing the ceremony at its own expense, on which it remains discreet, while the Italian state, since the Lateran Treaty of 1929, covers part of the costs related to security. In 2005, the death of Pope John Paul II and the election of his successor, Benedict XVI, cost the Vatican 7 million euros, according to the financial report published by the Holy See. However, from year to year, the Vatican shows varying degrees of transparency regarding its accounts, whose deficit continues to worsen. Thus, after Benedict XVI's historic resignation in 2013, the Holy See did not detail the cost of the conclave that resulted in Francis's election. It simply reported a deficit of 24 million euros that year. 11,900 security personnel But Rome's mayor at the time, Gianni Alemanno, requested the state to aid the municipality and estimated the costs at 4.5 million euros for reinforced public transport, increased expenses for municipal agents and especially the costs related to the security of visitors, whether in the city of Rome or within the Vatican, which is independent. Since the Lateran Treaty signed in 1929 by the Vatican and Italy, then led by fascist dictator Benito Mussolini, it is the responsibility of the Italian police, alongside the Vatican gendarmerie, to ensure security around the Vatican and in St. Peter's Square, where the name of Francis's successor will be announced at the conclave's conclusion. This time, the ultraconservative government of Giorgia Meloni has already taken steps: It signed, the day after Francis' death on April 21, a decree releasing funds to mobilize Italian civil protection, responsible for "mobility, assistance and hospitality," especially for foreign delegations, "until the election of the new sovereign pontiff [pope]," alongside the Italian police under the authority of the prefect of Rome. The total cost for the Italian state has not yet been "estimated," as civil protection minister Nello Musumeci indicated at the end of April, "but a measure has already been adopted for the first five million euros." The government recalled that in 2005, 11,900 security agents, 1,000 firefighters and 5,000 officials worked during the funerals and then the conclave. But alongside these costs, the city of Rome and its merchants can expect positive returns: According to the consumer protection association Codacons, "prices in Rome" for hotels and accommodations reached "stratospheric levels" during Francis's funerals, ranging from 200 to 2,000 euros per room near the Vatican, compared to 170 to 780 under normal conditions during this already highly touristic period. Chronic deficit The Holy See did not want to comment on the costs of the conclave opening Wednesday, with its spokesperson Matteo Bruni simply reminding that there will be no "sponsor" advertising. The chamberlain cardinal, American Kevin Farrell, responsible for current affairs since Francis's death, "takes care of everything," he added. Among other things, it is necessary to bring cardinals and their assistants from around the world, accommodate them, feed them, provide laundry services, set up the Sistine Chapel for the conclave or St. Peter's Square for the funerals and then the proclamation of the new pope. However, the finances of the Holy See are already precarious: Although the Vatican reports its accounts with much irregularity, it mentioned a deficit for the Roman Curia (central government) of about 30 million euros in 2022, for 769 million euros in revenue. Keen to bring order to Vatican finances and fight against fraud, Pope Francis created the powerful Secretariat for the Economy in 2014. In 2022, its prefect, Spanish priest Juan Antonio Guerrero, explained that it undertakes to sell "20-25 million euros" of the immense Vatican estate each year. However, the micro-state continues to suffer from a decrease in donations from the faithful and inconsistent financial investments, while its operating expenses, particularly personnel costs, increase. Its image has also been tarnished by embezzlement scandals, notably involving the influential Cardinal Becciu, who is prohibited from voting in the conclave opening Wednesday.
