Latest news with #ConnectEBT
Yahoo
22-07-2025
- Business
- Yahoo
Conduent Expands Deployment of EBT Solutions to Prevent Fraud and Improve Customer Experiences Across U.S. States
Lock/Unlock Feature Now Live in 12 States to Help Safeguard SNAP Benefits FLORHAM PARK, N.J., July 22, 2025--(BUSINESS WIRE)--Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, announced the continued deployment of its Electronic Benefits Transfer (EBT) solutions to enhance security and the end-user experience. These enhancements include fraud prevention tools such as intelligent voice systems that detect suspicious calls, technologies enabling the planned move to EBT chip cards and mobile wallet integration, as well as a Conduent feature that locks and unlocks accounts, which is now being used in 12 U.S. states. The lock/unlock feature enables recipients of government assistance – specifically participants in the Supplemental Nutrition Assistance Program (SNAP) – to lock and unlock their EBT accounts through Conduent's ConnectEBT mobile app and cardholder portal. Benefit recipients can lock their card to block all purchases or limit the blocking to purchases outside of their home state, giving them greater control and helping to prevent unauthorized access by fraudsters. Technology Backed by Conduent's VeriSight Anti-Fraud Suite The account control feature is part of Conduent's VeriSight Anti-Fraud Suite, a set of innovative tools available to state agencies to address threats of fraud in public benefit programs. The 12 Conduent-supported states currently offering the lock/unlock functionality are Alabama, Delaware, Georgia, Indiana, Iowa, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, and Virginia – with additional states expected to adopt the technology in the near future. Intelligent IVR and Real-Time Alerts Beyond account locking, Conduent's VeriSight suite includes an advanced interactive voice response (IVR) system for EBT customer service centers. The system uses behavioral analytics to detect patterns such as excessive calls from a single number, enabling real-time restrictions to prevent suspicious access attempts. Additionally, users of Conduent's ConnectEBT app can opt in to receive real-time usage alerts – empowering them to quickly detect and report potentially fraudulent activity. Future EMV Chip and Mobile Wallet Integration Meanwhile, Conduent continues to work with several states to prepare for the introduction of SNAP cards with EMV (Europay, Mastercard, and Visa) chip technology, which will further boost card security and reduce fraud risks at points of sale. The company is also poised to support state implementations of mobile wallet functionality, including Apple Pay and Google Pay, to bring added convenience and modernize benefit access. "With decades of experience in helping state agencies serve residents more effectively, operate more efficiently, and ensure that public aid goes to the intended recipients, our EBT lock-and-unlock feature is one of many solutions Conduent is delivering to combat fraud that threatens taxpayer funds," said Anna Sever, President, Government Solutions at Conduent. "Our team continues to make progress in implementing important features in more states, while also integrating AI technologies to automate processes, improve efficiency, and reduce costs, while improving service for the people who depend on these critical benefits." Conduent is a leading provider of government payment disbursements for federally funded benefit and payment card programs. The company also supports U.S. agencies with end-to-end solutions for healthcare claims processing, eligibility and enrollment, and child support administration. About ConduentConduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at Forward-Looking StatementsThis press release, any exhibits or attachments to this release, and other public statements we make may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words "anticipate," "believe," "estimate," "expect," "expectations," "in front of us," "plan," "intend," "will," "aim," "should," "could," "forecast," "target," "may," "continue to," "looking to continue," "endeavor," "if," "growing," "projected," "potential," "likely," "see," "ahead," "further," "going forward," "on the horizon," "as we progress," "going to," "path from here forward," "think," "path to deliver," "from here," "on track," "remain" and similar expressions (including the negative and plural forms of such words and phrases), as they relate to us, are intended to identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. All statements other than statements of historical fact included in this press release or any attachment to this press release are forward-looking statements, including, but not limited to, statements regarding the planned adoption of technology, including all statements made under the first paragraph under the caption "Future EMV Chip and Mobile Wallet Integration" within this release. These statements reflect our current views with respect to future events and are subject to certain risks, uncertainties and assumptions, many of which are outside of our control, that could cause actual results to differ materially from those expected or implied by such forward-looking statements contained in this press release, any exhibits to this press release and other public statements we make. Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to those factors that are set forth in the "Risk Factors" section, the "Legal Proceedings" section, the "Management's Discussion and Analysis of Financial Condition and Results of Operations" section and other sections in our 2024 Annual Report on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the Securities and Exchange Commission. Any forward-looking statements made by us in this release speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether because of new information, subsequent events or otherwise, except as required by law. Note: To receive RSS news feeds, visit For open commentary, industry perspectives and views, visit or TrademarksConduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners. View source version on Contacts Media Contact: Neil Franz, Conduent, +1-240-687-0127, Investor Relations Contact: David Chen, Conduent, ir@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
22-07-2025
- Business
- Business Wire
Conduent Expands Deployment of EBT Solutions to Prevent Fraud and Improve Customer Experiences Across U.S. States
FLORHAM PARK, N.J.--(BUSINESS WIRE)-- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, announced the continued deployment of its Electronic Benefits Transfer (EBT) solutions to enhance security and the end-user experience. These enhancements include fraud prevention tools such as intelligent voice systems that detect suspicious calls, technologies enabling the planned move to EBT chip cards and mobile wallet integration, as well as a Conduent feature that locks and unlocks accounts, which is now being used in 12 U.S. states. The lock/unlock feature enables recipients of government assistance – specifically participants in the Supplemental Nutrition Assistance Program (SNAP) – to lock and unlock their EBT accounts through Conduent's ConnectEBT mobile app and cardholder portal. Benefit recipients can lock their card to block all purchases or limit the blocking to purchases outside of their home state, giving them greater control and helping to prevent unauthorized access by fraudsters. Technology Backed by Conduent's VeriSight Anti-Fraud Suite The account control feature is part of Conduent's VeriSight Anti-Fraud Suite, a set of innovative tools available to state agencies to address threats of fraud in public benefit programs. The 12 Conduent-supported states currently offering the lock/unlock functionality are Alabama, Delaware, Georgia, Indiana, Iowa, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, and Virginia – with additional states expected to adopt the technology in the near future. Intelligent IVR and Real-Time Alerts Beyond account locking, Conduent's VeriSight suite includes an advanced interactive voice response (IVR) system for EBT customer service centers. The system uses behavioral analytics to detect patterns such as excessive calls from a single number, enabling real-time restrictions to prevent suspicious access attempts. Additionally, users of Conduent's ConnectEBT app can opt in to receive real-time usage alerts – empowering them to quickly detect and report potentially fraudulent activity. Future EMV Chip and Mobile Wallet Integration Meanwhile, Conduent continues to work with several states to prepare for the introduction of SNAP cards with EMV (Europay, Mastercard, and Visa) chip technology, which will further boost card security and reduce fraud risks at points of sale. The company is also poised to support state implementations of mobile wallet functionality, including Apple Pay and Google Pay, to bring added convenience and modernize benefit access. 'With decades of experience in helping state agencies serve residents more effectively, operate more efficiently, and ensure that public aid goes to the intended recipients, our EBT lock-and-unlock feature is one of many solutions Conduent is delivering to combat fraud that threatens taxpayer funds,' said Anna Sever, President, Government Solutions at Conduent. 'Our team continues to make progress in implementing important features in more states, while also integrating AI technologies to automate processes, improve efficiency, and reduce costs, while improving service for the people who depend on these critical benefits.' Conduent is a leading provider of government payment disbursements for federally funded benefit and payment card programs. The company also supports U.S. agencies with end-to-end solutions for healthcare claims processing, eligibility and enrollment, and child support administration. About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at Forward-Looking Statements This press release, any exhibits or attachments to this release, and other public statements we make may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words 'anticipate,' 'believe,' 'estimate,' 'expect,' "expectations," "in front of us," "plan," 'intend,' 'will,' 'aim,' 'should,' 'could,' 'forecast,' 'target,' 'may,' "continue to," "looking to continue," 'endeavor,' "if,' 'growing,' 'projected,' 'potential,' 'likely,' "see," "ahead," "further," "going forward," "on the horizon," "as we progress," "going to," "path from here forward," "think," "path to deliver," "from here," "on track," "remain" and similar expressions (including the negative and plural forms of such words and phrases), as they relate to us, are intended to identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. All statements other than statements of historical fact included in this press release or any attachment to this press release are forward-looking statements, including, but not limited to, statements regarding the planned adoption of technology, including all statements made under the first paragraph under the caption 'Future EMV Chip and Mobile Wallet Integration' within this release. These statements reflect our current views with respect to future events and are subject to certain risks, uncertainties and assumptions, many of which are outside of our control, that could cause actual results to differ materially from those expected or implied by such forward-looking statements contained in this press release, any exhibits to this press release and other public statements we make. Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to those factors that are set forth in the 'Risk Factors' section, the 'Legal Proceedings' section, the 'Management's Discussion and Analysis of Financial Condition and Results of Operations' section and other sections in our 2024 Annual Report on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the Securities and Exchange Commission. Any forward-looking statements made by us in this release speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether because of new information, subsequent events or otherwise, except as required by law.
Yahoo
06-06-2025
- Business
- Yahoo
Alabama officials recommend locking food stamp cards to prevent out-of-state fraud
HUNTSIVLLE, Ala. (WHNT) — The Alabama Department of Human Resources (DHR) is recommending that all EBT cardholders utilize the new Lock/Unlock feature on the ConnectEBT app and website, especially the 'Lock Card Everywhere' option which will help block out of state fraud. From May 2023 to Dec. 20, 2024, Alabama DHR replaced $15.9 million of SNAP benefits due to EBT fraud. From October to December 2024, over 26,000 reimbursements were approved for $10.5 million. The Department believes that 100 percent of the funds were stolen from outside of the state. Data shows that around $1.8 million in Alabama EBT expenditures happened in the state of New York and around $2.2 million was spent in Pennsylvania. DHR said it believes most, if not all, of this is fraud. 'The very best thing our SNAP clients can do is lock their card when they aren't using it,' said Alabama DHR Commissioner Nancy Buckner. 'With the funds being stolen by utilizing out of state EBT terminals, we believe using our newest feature on ConnectEBT and locking the EBT card will truly combat this type of fraud.' Clients can choose from two options when locking their card: 'Lock Card Everywhere' or 'Lock Card'. 'Lock Card Everywhere' completely locks cards to ALL purchases anywhere. The 'Lock Card' option will lock cards from purchases outside of Alabama but does allow online purchases. DHR strongly recommends the 'Lock Card Everywhere' option at all times when the card is not in use. In the event a card is used at a location for a food purchase, the business can access the amount due, even if the card is then immediately locked by the user. Authorization for the purchase is in real-time and based on the card status at the time of the transaction. If the card is locked when the card is swiped or keyed in, then the retailer's transaction will fail due to the locked card status. But if the cardholder locks the card, even if it is immediately AFTER the transaction is complete, the transaction would have already been authorized and completed and the transaction would be successful as long as available funds were in the account at the time of the purchase. EBT cardholders may also sign up for alerts through the ConnectEBT app and website. These alerts include account activity alerts through the app, text, and/or email. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
The Hill
06-06-2025
- Business
- The Hill
Alabama officials recommend locking food stamp cards to prevent out-of-state fraud
HUNTSIVLLE, Ala. (WHNT) — The Alabama Department of Human Resources (DHR) is recommending that all EBT cardholders utilize the new Lock/Unlock feature on the ConnectEBT app and website, especially the 'Lock Card Everywhere' option which will help block out of state fraud. From May 2023 to Dec. 20, 2024, Alabama DHR replaced $15.9 million of SNAP benefits due to EBT fraud. From October to December 2024, over 26,000 reimbursements were approved for $10.5 million. The Department believes that 100 percent of the funds were stolen from outside of the state. Data shows that around $1.8 million in Alabama EBT expenditures happened in the state of New York and around $2.2 million was spent in Pennsylvania. DHR said it believes most, if not all, of this is fraud. 'The very best thing our SNAP clients can do is lock their card when they aren't using it,' said Alabama DHR Commissioner Nancy Buckner. 'With the funds being stolen by utilizing out of state EBT terminals, we believe using our newest feature on ConnectEBT and locking the EBT card will truly combat this type of fraud.' Clients can choose from two options when locking their card: 'Lock Card Everywhere' or 'Lock Card'. 'Lock Card Everywhere' completely locks cards to ALL purchases anywhere. The 'Lock Card' option will lock cards from purchases outside of Alabama but does allow online purchases. DHR strongly recommends the 'Lock Card Everywhere' option at all times when the card is not in use. In the event a card is used at a location for a food purchase, the business can access the amount due, even if the card is then immediately locked by the user. Authorization for the purchase is in real-time and based on the card status at the time of the transaction. If the card is locked when the card is swiped or keyed in, then the retailer's transaction will fail due to the locked card status. But if the cardholder locks the card, even if it is immediately AFTER the transaction is complete, the transaction would have already been authorized and completed and the transaction would be successful as long as available funds were in the account at the time of the purchase. EBT cardholders may also sign up for alerts through the ConnectEBT app and website. These alerts include account activity alerts through the app, text, and/or email.
Yahoo
05-06-2025
- Yahoo
Alabama DHR recommends locking EBT cards to prevent out-of-state fraud
HUNTSIVLLE, Ala. (WHNT) — The Alabama Department of Human Resources is recommending that all EBT cardholders utilize the new Lock/Unlock feature on the ConnectEBT app and website, especially the 'Lock Card Everywhere' option which will help block out of state fraud. From May 2023 to December 20, 2024, Alabama DHR replaced $15.9 million of SNAP benefits due to EBT fraud. From October to December 20, 2024, over 26,000 reimbursements were approved for $10.5 million. The Department believes that 100% of the funds were stolen from outside of the state. Data shows that around $1.8 million in Alabama EBT expenditures happened in the state of New York and around $2.2 million was spent in Pennsylvania. The Department of Human Resources believe most, if not all, of this is fraud. 'The very best thing our SNAP clients can do is lock their card when they aren't using it,' said Alabama DHR Commissioner Nancy Buckner. 'With the funds being stolen by utilizing out of state EBT terminals, we believe using our newest feature on ConnectEBT and locking the EBT card will truly combat this type of fraud.' Clients can choose from two options when locking their card: 'Lock Card Everywhere' or 'Lock Card'. 'Lock Card Everywhere' completely locks cards to ALL purchases anywhere. The 'Lock Card' option will lock cards from purchases outside of Alabama, but does allow online purchases. DHR strongly recommends the 'Lock Card Everywhere' option at all times when the card is not in use. EBT cardholders may also sign up for alerts through the ConnectEBT app and website. These alerts include account activity alerts through the app, text, and/or email. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
