Latest news with #ConversationCloud
Time of India
5 days ago
- Business
- Time of India
Gupshup raises $6O mn to fuel global expansion
Bengaluru: Conversational AI platform Gupshup raised over $60 million through a combination of equity and debt financing from Globespan Capital Partners and EvolutionX Debt Capital. "In terms of growth, there are two main areas: product and go-to-market. On the product side, we're investing heavily in AI-driven smart messaging. We launched a product called Conversation Cloud, which enables enterprises to build AI agents to interact with their customers. I can elaborate on that if you like. On the go-to-market side, we're expanding beyond India into the Middle East, Latin America, and Southeast Asia—regions that are showing high growth potential," said Beerud Sheth, founder and CEO of Gupshup. The funding will be used to boost sales growth, advance product innovation, and strengthen Gupshup's presence in key verticals worldwide. The company is seeing exceptional demand for its platform, driven by the global AI revolution. You Can Also Check: Bengaluru AQI | Weather in Bengaluru | Bank Holidays in Bengaluru | Public Holidays in Bengaluru Sheth said the messaging landscape changed dramatically over the years. "Initially, it was just SMS—basic notifications like 'your order is confirmed' or 'your flight is delayed.' by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Indonesia: New Container Houses (Prices May Surprise You) Container House | Search Ads Search Now Undo Then came WhatsApp, which was a bit more interactive with images and richer content. After that, chatbots emerged, but those were very rigid—mostly menu-based options, simple back-and-forth interactions." Now, with large language models (LLMs) and AI, we have fully conversational AI agents. Consumers can interact naturally, asking questions like, "What are my options for rebooking a flight?" or "Can I cancel?" It's like speaking to an airline agent, a bank manager, or a retail shopping assistant. This creates a richer, more engaging, and efficient experience," he added. Enterprises need tools to build and manage these AI agents, including campaign managers for alerts, personalisation engines, commerce integrations for payments, human escalation features, advertising system integrations, and analytics for continuous improvement. With 50,000 customers in 130 countries, the company's platform enables businesses to automate complex customer interactions while maintaining personalised, human-like conversations.
Yahoo
21-05-2025
- Business
- Yahoo
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
The Conversation Cloud™ platform recognized for empowering organizations to streamline operations, elevate customer experiences, and prepare for an AI-driven future NEW YORK, May 21, 2025--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. "The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade," said Jim Lundy, Founder and CEO of Aragon Research. "Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences." The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. "At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers," said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand." To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit View source version on Contacts Red Lorry Yellow Lorrysmartcommunications@
Business Wire
21-05-2025
- Business
- Business Wire
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions." - Simon Tindal, Chief Technology Officer, Smart Communications Share The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. ' The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade,' said Jim Lundy, Founder and CEO of Aragon Research. 'Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences.' The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. 'At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers,' said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand.' To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them 'AS IS,' without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit
Yahoo
21-05-2025
- Business
- Yahoo
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
The Conversation Cloud™ platform recognized for empowering organizations to streamline operations, elevate customer experiences, and prepare for an AI-driven future NEW YORK, May 21, 2025--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. "The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade," said Jim Lundy, Founder and CEO of Aragon Research. "Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences." The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. "At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers," said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand." To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit View source version on Contacts Red Lorry Yellow Lorrysmartcommunications@
Yahoo
15-04-2025
- Business
- Yahoo
Gupshup Conversation Cloud and WhatsApp drove 270% ROI for Customers, According to Total Economic Impact Findings
Interviewed customers saw a 50% increase in customer engagement, generating $1.4 million in profit, according to the TEI findings The Conversational AI platform launched an ROI calculator for businesses alongside the launch of the research study MUMBAI, India and SAN FRANCISCO, April 15, 2025 /CNW/ -- Gupshup, the world's leading Conversational AI platform, today announced the results of a commissioned Forrester Consulting Total Economic Impact™ (TEI) study conducted on behalf of Meta, showing the cost savings and business benefits of its Conversation Cloud platform and WhatsApp in driving customer engagement, lead generation, conversions, and overall business growth for retail and e-commerce businesses. To empower businesses with tangible insights, Gupshup, in collaboration with Meta, has also launched a quick ROI calculator alongside the release of the study. As per the findings, WhatsApp campaigns powered by Gupshup Conversation Cloud saw 50% more customer engagement compared to SMS and email. This boost in engagement helped deliver a 270% return on investment over three years for a composite organization using Gupshup-powered automation on the WhatsApp Business Platform. Composite organization refers to the model business entity created by aggregating data from interviewed customers. 90% of surveyed businesses reported higher open rates, and 92% saw increased click-through rates on WhatsApp. Beyond engagement, businesses using WhatsApp and Gupshup's platform significantly impacted the entire customer journey, from lead generation to the final sale. In the retail and e-commerce sectors, 90% of businesses saw a significant increase in new customers, which seamlessly converted into higher sales. In addition, the composite organization saw a 55% increase in conversion rates and a 2.08% rise in overall revenue. "AI-driven conversations are no longer just a customer support tool—they are transforming every function of the business, from marketing and sales to post-purchase engagement and customer care. Businesses leveraging AI-powered messaging are seeing improved customer acquisition, stronger revenue growth with higher efficiency. At the core, it's about delivering seamless, intelligent, and personalized interactions that enhance the overall customer experience. The future of business is conversational, and AI is the engine driving this transformation," said Beerud Sheth, Founder & CEO of Gupshup. With 20% higher average order value (AOV) for businesses leading to a 1.17% increase in total revenue, WhatsApp is proving to be a game-changer for businesses. The detailed findings can be accessed here Logo: View original content: SOURCE Gupshup Technologies View original content:
