Latest news with #Coveo
Cision Canada
17-07-2025
- Business
- Cision Canada
Coveo AI Selected by Docusign to Power Next-Generation Customer Support
With Coveo, Docusign aims to improve self-service success, streamline agent workflows, and ensure consistent, relevant answers across all support channels, helping customers and agents find the right information faster. Docusign recognized that the Coveo AI-Relevance Platform™, honed over a decade of AI innovation, would provide the scalability, security, and intelligence required to optimize its customer support operations, drive efficiency, and improve both agent and customer experiences. Coveo: The AI Advantage for Customer Support Coveo's AI-Search and generative answering capabilities help some of the world's largest enterprises improve customer self-service, reduce support costs, and empower agents with the right knowledge at the right time. With 11 AI models powering real-time relevance, Coveo enables organizations like Docusign to: Bring together various content sources to deliver the most relevant content instantly to customers and agents Enhance case deflection and self-service success with generative answering Improve operational efficiency by reducing the time spent searching for information "As customer expectations for self-service and AI-powered support continue to rise, Docusign is taking a forward-thinking approach by investing in AI relevance," said John Grosshans, COO at Coveo. "We look forward to working alongside them to achieve their goals and deliver an exceptional support experience." About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV is a trademark of Coveo Solutions Inc. Coveo is a trademark of Coveo Solutions, Inc. SOURCE Coveo Solutions Inc.
Cision Canada
16-07-2025
- Business
- Cision Canada
Coveo Is Now Available in the New AWS Marketplace AI Agents and Tools Category
For organizations building AI agents that operate on complex, high-stakes content, Coveo provides the critical retrieval layer that augments Bedrock's powerful models with relevant content and enterprise-grade security, grounding every LLM-based application in trusted, real-time business context. Enabling customers to accelerate self-service, improve customer satisfaction, and reduce support costs, Coveo makes it easy to build GenAI apps on Amazon Bedrock with turnkey or custom integrations, including Coveo Relevance Generative Answering, Search, Retrieval, and Answer APIs. "Leaders across industries seek solutions that enhance agentic applications with greater accuracy and precision as well as ensure seamless accessibility and interoperability with existing data and native applications," said Sébastien Paquet, Vice President of AI Strategy, Coveo. "We're proud to participate in the launch of the new AWS Marketplace AI Agents and Tools category, providing the sophisticated search and retrieval capabilities essential for delivering the security, personalization, and scalability that enterprise generative AI truly requires." With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS. To learn more about Coveo in AWS Marketplace, visit here. To learn more about the new AI Agents and Tools category in AWS Marketplace, visit About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform is ISO 27001, ISO 27018, and ISO 27017 certified as well as SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV Partner. Coveo is a trademark of Coveo Solutions Inc. Stay up to date on the latest Coveo news and content by subscribing to the Coveo blog and following Coveo on LinkedIn and YouTube. Forward-Looking Information This press release contains "forward-looking information" and "forward-looking statements" within the meaning of applicable securities laws (collectively, "forward-looking information"). This forward-looking information is identified by the use of terms and phrases such as "may", "would", "should", "could", "might", "will", "achieve", "occur", "expect", "intend", "estimate", "anticipate", "plan", "foresee", "believe", "continue", "target", "opportunity", "strategy", "scheduled", "outlook", "forecast", "projection", or "prospect", the negative of these terms and similar terminology, including references to assumptions, although not all forward-looking information contains these terms and phrases. In addition, any statements that refer to expectations, intentions, projections, or other characterizations of future events or circumstances contain forward-looking information. Statements containing forward-looking information are not historical facts but instead represent management's expectations, estimates, and projections regarding future events or circumstances.
Cision Canada
15-07-2025
- Business
- Cision Canada
Coveo Announces Renewal of Normal Course Issuer Bid and Automatic Securities Purchase Plan Français
, July 15, 2025 /CNW/ - Coveo Solutions Inc. (" Coveo" or the " Company") (TSX: CVO), the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, announced today that its board of directors has authorized, and the Toronto Stock Exchange (" TSX") has approved, Coveo's notice of intention to renew its normal course issuer bid (the " NCIB") to purchase for cancellation up to 5,423,244 subordinate voting shares (" Shares") over the twelve-month period commencing on July 17, 2025 and ending no later than July 16, 2026, representing approximately 10% of the "public float" of the Shares as at July 4, 2025. As at July 4, 2025, 55,730,805 Shares were issued and outstanding, of which 54,232,443 constituted the "public float". The renewal of the NCIB follows on the conclusion of Coveo's previous normal course issuer bid which expires on July 16, 2025 (the " Previous NCIB"). Coveo had received the approval of the TSX to purchase up to 2,690,573 Shares under the Previous NCIB. From July 17, 2024 to July 16, 2025, Coveo purchased the full 2,690,573 Shares authorized by the TSX under the Previous NCIB, through open market purchases on the TSX and Canadian alternative trading systems, with Shares purchased at a weighted average price of C$6.43 per Share. The NCIB will be conducted through the facilities of the TSX or alternative Canadian trading systems and will conform to their regulations. Shares will be acquired under the NCIB at the market price at the time of purchase. Purchases under the NCIB will be made by means of open market transactions, including through privately negotiated transactions or such other means as a securities regulatory authority may permit. In the event that the Company acquires Shares by other means as a securities regulatory authority may permit, the purchase price of the Shares may be different than the market price of the Shares at the time of the acquisition. Purchases made under an issuer bid exemption order will be at a discount to the prevailing market price as per the terms of the order. Furthermore, under the NCIB, Coveo may make, once per week, a block purchase (as such term is defined in the TSX Company Manual) at market price, in accordance with TSX rules. Under TSX rules, block purchases may not be made, directly or indirectly, from any insider of the Company, including shareholders of Coveo holding more than 10% of the Shares or the Multiple Voting Shares. Coveo will otherwise be allowed to purchase daily, through the facilities of the TSX, a maximum of 33,606 Shares representing 25% of the average daily trading volume, as calculated per the TSX rules for the six-month period starting on January 1, 2025 and ending on June 30, 2025. Coveo also announced today that, in connection with its intention to renew the NCIB, it has renewed its automatic share purchase plan (the " ASPP") with a designated broker to allow for the purchase of its Shares under the NCIB, once effective, at times when Coveo normally would not be active in the market due to applicable regulatory restrictions or internal trading black-out periods. Before the commencement of any internal trading black-out period, Coveo may, but is not required to, instruct its designated broker to make purchases of Coveo's Shares under the NCIB during the ensuing black-out period in accordance with the terms of the ASPP. Such purchases will be determined by the broker in its sole discretion based on parameters established by Coveo prior to commencement of the applicable black-out period in accordance with the terms of the ASPP and applicable TSX rules. Outside of these black-out periods, Shares will be purchasable by Coveo at its discretion under the NCIB, once effective. The ASPP constitutes an "automatic securities purchase plan" under applicable Canadian securities laws. Coveo is renewing its NCIB as it provides it with a capital allocation alternative, with a view to continue to create long-term shareholder value. Coveo's board of directors and management believe that the market price of the Shares may from time to time not reflect the underlying value of the Shares, and purchases of Shares for cancellation under the NCIB provides both (i) an opportunity to enhance shareholder value, as purchasing Shares for cancellation through an NCIB increases each shareholder's relative equity interests in Coveo, and (ii) liquidity to selling shareholders in the market. The actual number of Shares purchased under the NCIB, the timing of purchases and the price at which the Shares are purchased will depend on various factors, including Coveo's capital and liquidity positions, accounting and tax considerations, Coveo's operational performance, alternative uses of capital, the trading price of the Shares on the TSX, and market conditions. This press release is for informational purposes only and does not constitute an offer to buy or the solicitation of an offer to sell Coveo's shares. Forward-Looking Information This press release contains "forward-looking information" and "forward-looking statements" within the meaning of applicable securities laws, including statements relating to the NCIB (including purchases thereunder, the price, timing and size of such purchases, and the implementation of an ASPP), and other statements that are not historical facts (collectively, "forward-looking information"). This forward-looking information is identified by the use of terms and phrases such as "may", "would", "should", "could", "might", "will", "achieve", "occur", "expect", "intend", "estimate", "anticipate", "plan", "foresee", "believe", "continue", "target", "opportunity", "strategy", "scheduled", "outlook", "forecast", "projection", or "prospect", the negative of these terms and similar terminology, including references to assumptions, although not all forward-looking information contains these terms and phrases. In addition, any statements that refer to expectations, intentions, projections, or other characterizations of future events or circumstances contain forward-looking information. Statements containing forward-looking information are not historical facts but instead represent management's expectations, estimates, and projections regarding future events or circumstances. Forward-looking information is necessarily based on a number of opinions, estimates, and assumptions that we considered appropriate and reasonable as of the date such statements are made. Although the forward-looking information contained herein is based upon what we believe are reasonable assumptions, actual results may vary from the forward-looking information contained herein. Forward-looking information is subject to known and unknown risks, uncertainties, and other factors, many of which are beyond our control, that may cause the actual results, level of activity, performance, or achievements to be materially different from those expressed or implied by such forward-looking information, including but not limited to macro-economic uncertainties and the risk factors described under "Risk Factors" in the Company's most recently filed Annual Information Form available under our profile on SEDAR+ at There can be no assurance that such forward-looking information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such information. Accordingly, readers should not place undue reliance on forward-looking information, which speaks only as of the date made. Moreover, we operate in a very competitive and rapidly changing environment. Although we have attempted to identify important risk factors that could cause actual results to differ materially from those contained in forward-looking information, there may be other risk factors not presently known to us or that we presently believe are not material that could also cause actual results or future events to differ materially from those expressed in such forward-looking information. You should not rely on this forward-looking information, as actual outcomes and results may differ materially from those contemplated by this forward-looking information as a result of such risks and uncertainties. Except as required by law, we do not assume any obligation to update or revise any forward-looking information, whether as a result of new information, future events, or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events. About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance ™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP Endorsed Ⓡ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundry Ⓡ ISV Partner. Coveo is a trademark of Coveo Solutions Inc.
Cision Canada
14-07-2025
- Business
- Cision Canada
Coveo Will Join the Expansion of AgentExchange with MCP Servers, Accelerating AI Adoption for Enterprises
Coveo expands partnership with Salesforce, exploring MCP Server on AgentExchange to empower scalable digital labor work forces. , July 14, 2025 /CNW/ - Coveo (TSX: CVO), the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, today announced the expansion of its partnership with Salesforce and its collaboration with Salesforce for MCP Server on AgentExchange, further enhancing the ability of AI agents to access relevant, accurate, and secure enterprise data through a standardized protocol. Model Context Protocol (MCP) activates AI agents with a wide range of external tools and systems, helping to provide interoperability and centralized governance. With MCP Server, Coveo aims to help customers ground AI agents in their business reality by providing critical retrieval layers that dramatically reduce hallucinations and enable reliable, scalable, and secure outcomes, addressing the challenge of fragmented data and ensuring high-quality inputs for AI agents. Agentforce is a digital labor platform for enterprises to augment teams with trusted autonomous AI agents in the flow of work. With Salesforce's AgentExchange, a leading AI agent ecosystem for enterprises, customers have access to hundreds of ready-to-use actions, topics, and templates built by partners, and will have access to pre-validated Model Context Protocol (MCP) servers. These servers help customers to quickly create and deploy their digital workforce of AI agents by connecting external tools and data to an MCP-compliant server. For e-commerce businesses, this means AI agents can access real-time product catalogs, inventory data, and customer purchase histories to deliver personalized shopping experiences and accurate product recommendations. Customers will be able to leverage Coveo's expertise to connect and extend their AI capabilities. The forthcoming Coveo MCP Server on AgentExchange will complement its existing Coveo for Agentforce application on AgentExchange, which provides Agentforce end-users a simplified, intelligent self-service experience, while significantly reducing the time to find information and complete tasks with AI-powered assistance. The expanded partnership reinforces Coveo's commitment to customer success that spans the full breadth of Salesforce opportunities and extends digital labor with Agentforce. For e-commerce retailers, this translates to AI agents that handle customer inquiries about product availability, shipping status, or return policies or AI agents that automate tedious manual merchandising. "The future of AI lies in modular, scalable, and standards-based systems, and the Model Context Protocol is a critical enabler of this vision," said Patrick Finn, vice president, Alliances at Coveo. "With the upcoming availability of the Coveo MCP Server on AgentExchange, we're empowering enterprises - including ecommerce businesses - to build smarter, more reliable AI agents that are grounded in their unique business data. This expanded partnership with Salesforce underscores our commitment to helping customers unlock the full potential of digital labor with Agentforce, ensuring their AI initiatives are both effective and secure, by providing the essential relevance and secure access to enterprise knowledge that agents need to truly thrive." "Our partner ecosystem is empowering businesses of all sizes across all industries to participate in the AI agent economy – a multi-trillion dollar market opportunity. We're thrilled that Coveo is expanding with the AgentExchange ecosystem to extend our AI capabilities and help scale digital labor for our customers," said Brian Landsman, CEO of AppExchange and Global Partnerships, Salesforce. "Coveo is at the forefront of grounding GenAI and Agentic AI systems in enterprise knowledge. Agentforce and the expanded AgentExchange provide the enterprise-grade foundation for partners like Coveo to deliver important solutions." Additional Resources Salesforce, Agentforce and others are among the trademarks of Salesforce, inc. About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV is a trademark of Coveo Solutions Inc.
Cision Canada
10-07-2025
- Business
- Cision Canada
Coveo Announces Date of Fiscal First Quarter 2026 Conference Call Français
MONTREAL and SAN FRANCISCO, July 10, 2025 /CNW/ - Coveo (TSX: CVO), the leader in AI-Relevance, delivering best-in-class search and generative experiences that maximize business outcomes at every point-of-experience, today announced that it will release financial results for its fiscal first quarter 2026 ended June 30, 2025 after market close on Thursday, July 31, 2025. Coveo will host a conference call that day at 5:00 pm Eastern Time to discuss the results. The call will be hosted by Louis Têtu, Executive Chairman, Laurent Simoneau, Co-Founder & Chief Executive Officer and Brandon Nussey, Chief Financial Officer. Coveo Fiscal First Quarter 2026 Financial Results Conference Call About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV Partner. Coveo is a trademark of Coveo Solutions Inc.
