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Daily Mail
7 days ago
- Health
- Daily Mail
Travel company's disgraceful act after Aussie family's little baby died before holiday
A grieving family who recently lost their one-year-old son has spent months trying to secure a refund for a holiday he was meant to join them on. Hannah, a nurse, and her husband, a farmer, had planned the trip from New South Wales to Western Australia in April as a way to create lasting memories with their son, Alby, after he was diagnosed with a fatal neurological condition. Hannah said the family had done everything they could to prepare for the unpredictable nature of Alby's illness - including purchasing travel insurance through Cover-More. 'The situation changed from day to day,' Hannah told 2GB. 'We we are understanding of our situation so we thought we were doing the right thing and took out travel insurance with Cover More.' They spent more than $7,000 on tickets - including on the extra travel insurance. But on the very day they were due to fly out, Alby's condition deteriorated rapidly. He was rushed to Sydney Children's Hospital, and the family had no choice but to cancel the trip. They were offered flight credits which had to be used within 12 months. Tragically, little Alby died a short time later in May. The family again requested a refund from Webjet, explaining the trip had been planned to spend time with their son, and provided a copy of his death certificate. They were offered flight credits for a second time. Hannah and her husband (pictured with their son and daughter) have spent months trying to get a refund for their family holiday following the death of their one-year-old son, Alby Webjet has offered the family a flight credit, which expires in 12 months, while their insurer has been difficult to contact Hoping to recover the lost funds, Hannah and her husband turned to Cover-More to file a claim through their travel insurance. 'It's just been such a nightmare,' Hannah said. 'They are being really sporadic in their contact. It doesn't sound like they're saying no to the refund but they're asking for lots of documentation. 'One of which is a grant of probate, which is not even applicable because he passed away at the age of one. He didn't have any assets or a will. 'They wanted documentation letters from Alby's doctors as well.' Hannah claimed Cover-More has taken weeks between each response, often asking for one document at a time. While she and her partner have been happy to provide any necessary documents, they can't help but feel the insurer is giving them 'the runaround'. 'If they could just provide me with a list of the documents they need upfront - it seems like I give them a document and they reply two weeks later and I have to provide another document,' Hannah said. 'Just tell me what you need and I can get it. 'It's not an insignificant amount of money and getting the feeling they're hoping it will just be too much of a hassle and we'll let it go.' Daily Mail Australia has contacted Webjet and Cover More for comment.
Irish Times
29-06-2025
- Business
- Irish Times
SuperValu expands into pet cover in bid to be ‘one-stop shop' for insurance
SuperValu Insurance is expanding into the pet market in an attempt to become a 'one-stop shop' for customers' cover as part of a strategic expansion of its insurance division. 'There are about 500,000 pet insurance policies in the country,' said Garry O'Sullivan, head of SuperValu Insurance , 'but that only covers about 30 per cent of the number of pets that are owned in Ireland'. He noted a '70 per cent gap in pet owners that don't have insurance ' with the numbers taking out policies having grown following the Covid-19 pandemic. He said the small number of pet insurance providers in the sector allows SuperValu to 'give an extra choice to consumers'. SuperValu Insurance has partnered with global insurer Cover-More, with whom, Mr O'Sullivan said, they have 'tried to negotiate the best deals we can', which has allowed them to 'bring a best product to market'. READ MORE The company is expecting the launch of pet insurance to increase its overall insurance policies by about 1,000 in its first year, adding to an existing customer base of about 60,000 following 'incremental growth year on year'. The retailer's pet insurance offering will include lifetime cover for pets and vet fee cover for pets of up to €6,000, which SuperValu said is the 'highest level of veterinary cover currently available in the Irish market'. [ Pet insurance: Why owners must pay a price for peace of mind Opens in new window ] Mr O'Sullivan said bills for family pets 'can run up quite sizeably year on year' in cases where ongoing medical care is required. 'We cover all of that, so our product is well positioned to serve our customer,' he said. SuperValu launched its first insurance policies, travel cover, in October 2014 before later expanding into car and home insurance in May 2015. SuperValu made life and mortgage protection cover available last year and also offers a specialist learner driver insurance package. 'We want to be the one-stop shop for customers' insurance,' said Mr O'Sullivan. [ Pet insurance could save you a fortune, so know your options to care for your furry friend Opens in new window ] He said SuperValu 'will always look at opportunities to expand' into new insurance sectors based on interest from the customer base. He did not comment on what specific sectors it is considering but said the company will be 'exploring other avenues in 2026 and 2027″. As with all SuperValu insurance coverage, customers will be given a €40 shopping voucher when a new policy is purchased, which Mr O'Sullivan said is a reward for customer's loyalty to the brand. The cover will go beyond injury or illness and also provide access to a lost-and-found pet reward service. Cover-More Europe's chief product officer, Jason Whelan, said the underwriter is 'excited to work with SuperValu Insurance to ensure their customers have access to lifetime cover for their cherished pets'.
