Latest news with #CrowCanyon
Yahoo
09-06-2025
- Business
- Yahoo
Leader in Fields of Archaeology and Anthropology Named to Chronicle Heritage Board
PHOENIX, June 9, 2025 /PRNewswire/ -- Dr. Elizabeth Perry, a renowned anthropologist and President and CEO of Crow Canyon Archaeological Center in Cortez, Colorado, has been named to the Board of Directors at Chronicle Heritage. Crow Canyon is a 501(C)(3) nonprofit organization that empowers present and future generations by making the human past accessible and relevant through archaeological research, experiential education, and American Indian knowledge. The center is located on a 170-acre campus in southwestern Colorado. Dr. Perry is a seasoned business executive and professional archaeologist, and is an innovative leader of successful companies and non‐profit organizations with social/cultural and educational/research missions. In her career, Dr. Perry has led environmental and cultural resources management initiatives and major projects, is skilled in lands, natural resources and technology investment and development, and is effective at collaboration and consultation among corporations, government agencies, and Native American and Alaska Native communities. As President and CEO of Crow Canyon, Perry reports to the nonprofit's Board of Trustees and is accountable to thousands of stakeholders. She was recruited to Crow Canyon in 2018 to design and implement an organizational turnaround, which resulted in the elimination of debt and significant growth of financial reserves, enabling the organization to focus on mission-driven programs. Prior to Crow Canyon, Perry was the CEO of Koniag Inc., an Alaska Native corporation with over 700 employees nationwide and nearly 4,000 predominantly Alaska Native shareholders. She led Koniag's approximately $270 million parent company with full profit and loss responsibility and accountability for the creation and implementation of strategic business plans across Koniag's subsidiary companies and nonprofit affiliates. Perry's responsibilities included the preservation and management of assets in lands, natural resources, real estate, and securities, and investing for the greatest economic and cultural impact. She grew business sectors including cultural and environmental resources management, energy and water resources, technology, government contracting, real estate, securities, and natural resources development. Before Koniag, Perry was an executive and professional archaeologist at SWCA Environmental Consultants, leading operations in the company's Pacific West region. Perry has a Ph.D. in Anthropology from the University of Arizona and has led numerous research projects and produced peer-reviewed publications. She is a member of the Board of Trustees of the Fort Lewis College Foundation and the PaleoWest Foundation. About Chronicle Heritage Chronicle Heritage is a global cultural and heritage resource management consultancy committed to the possibilities in a prosperous balance between the needs of the future and the uses of the past. Throughout our history we have worked for clients in both the public and private sectors, guiding one successful project after another through the complex regulations that govern the management of prehistoric, historic, architectural, ethnographic, archaeological, and paleontological resources. Along the way, we have earned an industry-wide reputation for creativity, innovation, and leadership. View original content: SOURCE Chronicle Heritage Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Malaysian Reserve
29-05-2025
- Business
- Malaysian Reserve
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ — Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. 'Our goal was to create AI tools that actually make life easier for both technicians and end users,' said Scott Restivo, CEO of Crow Canyon Software. 'With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience.' Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes.
Yahoo
29-05-2025
- Business
- Yahoo
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ -- Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. "Our goal was to create AI tools that actually make life easier for both technicians and end users," said Scott Restivo, CEO of Crow Canyon Software. "With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience." Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes. SOURCE Crow Canyon Software
