Latest news with #CustomAICompanion
Mid East Info
3 days ago
- Business
- Mid East Info
Zoom rolls out new agentic AI offerings to save time and drive connections - Middle East Business News and Information
Zoom AI Companion now connects with 16 third-party apps, including ServiceNow, Jira, Salesforce, Asana, and Box, to complete tasks and orchestrate agents Custom AI Companion add-on is now available to online customers, delivering extended capabilities, including AI meeting summaries across top meeting platforms and customized meeting summaries Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and meeting agenda creation, included at no additional cost with paid Zoom licenses July 2025 — Zoom Communications, Inc. (NASDAQ: ZM) today delivered new agentic AI capabilities to help users complete tasks across platforms and save time during the work day. With the Custom AI Companion add-on, Zoom AI Companion can now connect to 16 third-party apps to help orchestrate tasks without leaving Zoom. Additionally, the Custom AI Companion add-on is now available for online purchase, enabling small business owners to leverage AI Companion across third-party video conferencing platforms, customize meeting summary templates, create custom avatars, and connect third-party apps to boost productivity, and help them get more done so they can focus on building and growing their business. 'With Zoom AI Companion's agentic skills, users will see a significant productivity boost to help them get more done — not just in Zoom, but across business-essential apps like ServiceNow, Jira, Salesforce, Asana, Box, and more,' said Smita Hashim, chief product officer at Zoom. 'The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.' New connected third-party apps for Custom AI Companion add-on With the Custom AI Companion add-on, users can now connect to 16 third-party apps. AI Companion uses agentic AI capabilities to maximize efficiency, helping users save time and get more done without leaving Zoom Workplace. With the Custom AI Companion add-on, users can already connect to apps like Amazon Q, Glean, and Jira to deliver powerful indexing, enterprise search, and ticketing capabilities. New app connectors also deliver context-rich answers and help complete tasks across workstreams with intelligent app orchestration. Improve sales and service outcomes: Accelerate decisions and improve customer satisfaction by empowering teams to resolve service tickets, track opportunities, and update records in real-time, directly from Zoom. When connected to Salesforce, ServiceNow, and Zendesk, AI Companion helps organizations streamline workflows, reduce manual effort, and ensure customer interactions drive meaningful business results. Reimagine document collaboration: When connected to Microsoft OneDrive, Google Drive, Box*, Confluence, Notion, or Coda, AI Companion helps drive meaningful conversations with secure access to existing documents during meetings, and the ability to generate new documents based on current meetings, update existing documents with simple prompts, or get a quick summary of a document. * Not all document features available at launch. Simplify project management: Keeping teams updated on projects and activities can be challenging, but when connected to Asana and Jira, users can query and command project tools, using AI Companion to update project statuses, assign tasks, and set deadlines without app-juggling or manual workflows. Reduce communication silos: Keep chats and ideas organized in Slack with the ability to search, summarize, and post messages from AI Companion. Recruit and onboard new talent: When connected to Workday, AI Companion can help expedite recruiting, interviews, and onboarding workflows with search and summary capabilities about open jobs and candidate profiles. Custom AI Companion add-on expands to online customers AI Companion captures meeting summaries from Microsoft Teams with the Custom AI Companion add-on. Many entrepreneurs, solopreneurs, small business owners, and consultants often find themselves switching meeting platforms throughout their day to take calls with clients and stakeholders, without a central way to organize their meeting notes. The Custom AI Companion add-on, now available for purchase online, expands AI Companion's meeting summary capabilities to third-party video conferencing platforms, and delivers agentic AI capabilities to help small businesses get more done: Professional service providers like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. Sales professionals can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs like Salesforce, based on the conversation. Educators can go beyond meeting summaries and lecture plans to reliably generate summaries and takeaways with custom summaries that can be shared with students to reinforce learning, and create personalized videos using Custom Avatars for Zoom Clips to connect with students in different languages. With the Custom AI Companion add-on, small businesses can connect AI Companion to the 16 aforementioned apps, plus tailor AI Companion skills to address their unique needs and drive efficiency across their organizations: Work across platforms: Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Save time with AI-generated clips: With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. Customize meeting summaries with templates: Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Expand knowledge: Admins can connect Google Drive or Microsoft OneDrive accounts as data sources in AI Studio while respecting existing permission controls, and crawl public URLs as a data source for knowledge collections so AI Companion can crawl those pages and provide more relevant answers to users' queries. The Custom AI Companion add-on is now available for purchase online for $12 per user per month with paid Zoom Workplace plans. To learn more about how organizations can tailor AI Companion to meet their unique needs with the Custom AI Companion add-on, visit the Zoom website. Maximize the workday with AI Companion Zoom AI Companion continues to enhance productivity and collaboration across Zoom Workplace. These capabilities are included at no extra charge as part of Zoom AI Companion for all paid Zoom Workplace licenses. Get started faster: The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. Build better meeting agendas: Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Get more out of calls: Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Summarize documents in chat threads: AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. Capture notes and tasks for in-person interactions: AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. Easily access meeting assets: Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Seamless sharing: AI Companion can be configured to automatically share meeting summaries to other platforms, to update counterparts and refresh customer records with the latest conversation highlights. Zoom Workplace powers collaboration and productivity Zoom Workplace continues to accelerate collaboration and help users ideate, create, and deliver effective work effortlessly on a single app. Track edits and publish externally in Zoom Docs: Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Stitch, combine, and create longer clips: Merge multiple Zoom Clips into one seamless video without external apps, preview and make adjustments before finalizing edits, and preserve original content without overwriting original assets. About Zoom: Zoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at
Channel Post MEA
11-07-2025
- Business
- Channel Post MEA
Zoom Rolls Out New Agentic AI Offerings
Zoom Communications has delivered new agentic AI capabilities to help users complete tasks across platforms and save time during the work day. With the Custom AI Companion add-on, Zoom AI Companion can now connect to 16 third-party apps to help orchestrate tasks without leaving Zoom. Additionally, the Custom AI Companion add-on is now available for online purchase, enabling small business owners to leverage AI Companion across third-party video conferencing platforms like Google Meet and others, customize meeting summary templates, create custom avatars, and connect third-party apps to boost productivity and help them get more done so they can focus on building and growing their business. 'With Zoom AI Companion's agentic skills, users will see a significant productivity boost to help them get more done — not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more,' said Smita Hashim, chief product officer at Zoom. 'The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.' New connected third-party apps for Custom AI Companion add-on AI Companion uses agentic AI capabilities to maximize efficiency, helping users save time and get more done without leaving Zoom Workplace. With the Custom AI Companion add-on, users can already connect to apps like Amazon Q, Glean, and Jira to deliver powerful indexing, enterprise search, and ticketing capabilities. New third-party apps also deliver context-rich answers and help complete tasks across workstreams with intelligent app orchestration. Improve sales and service outcomes: Accelerate decisions and improve customer satisfaction by empowering teams to resolve service tickets, track opportunities, and update records in real-time, directly from Zoom. When connected to ServiceNow , Zendesk , and other applications, AI Companion helps organizations streamline workflows, reduce manual effort, and ensure customer interactions drive meaningful business results. Accelerate decisions and improve customer satisfaction by empowering teams to resolve service tickets, track opportunities, and update records in real-time, directly from Zoom. When connected to , , and other applications, AI Companion helps organizations streamline workflows, reduce manual effort, and ensure customer interactions drive meaningful business results. Reimagine document collaboration: When connected to Microsoft OneDrive , Google Drive , Box* , Confluence , Notion , or Coda , AI Companion helps drive meaningful conversations with secure access to existing documents during meetings, and the ability to generate new documents based on current meetings, update existing documents with simple prompts, or get a quick summary of a document. * Not all document features available at launch. When connected to , , , , , or , AI Companion helps drive meaningful conversations with secure access to existing documents during meetings, and the ability to generate new documents based on current meetings, update existing documents with simple prompts, or get a quick summary of a document. * Simplify project management: Keeping teams updated on projects and activities can be challenging, but when connected to Asana and Jira , users can query and command project tools, using AI Companion to update project statuses, assign tasks, and set deadlines without app-juggling or manual workflows. Keeping teams updated on projects and activities can be challenging, but when connected to and , users can query and command project tools, using AI Companion to update project statuses, assign tasks, and set deadlines without app-juggling or manual workflows. Reduce communication silos: Keep chats and ideas organized in third-parting messaging apps with the ability to search, summarize, and post messages from AI Companion. Keep chats and ideas organized in third-parting messaging apps with the ability to search, summarize, and post messages from AI Companion. Recruit and onboard new talent: When connected to Workday, AI Companion can help expedite recruiting, interviews, and onboarding workflows with search and summary capabilities about open jobs and candidate profiles. Custom AI Companion add-on expands to online customers Many entrepreneurs, solopreneurs, small business owners, and consultants often find themselves switching meeting platforms throughout their day to take calls with clients and stakeholders, without a central way to organize their meeting notes. The Custom AI Companion add-on, now available for purchase online, expands AI Companion's meeting summary capabilities to third-party video conferencing platforms such as Google Meet and others, with Cisco Webex coming soon, and delivers agentic AI capabilities to help small businesses get more done: Professional service providers like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms like Google Meet and others. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms like Google Meet and others. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. Sales professionals can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs based on the conversation. can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs based on the conversation. Educators can go beyond meeting summaries and lecture plans to reliably generate summaries and takeaways with custom summaries that can be shared with students to reinforce learning and create personalized videos using Custom Avatars for Zoom Clips to connect with students in different languages. With the Custom AI Companion add-on, small businesses can connect AI Companion to these 16 apps, plus tailor AI Companion skills to address their unique needs and drive efficiency across their organizations: Work across platforms: Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Save time with AI-generated clips : With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. : With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. Customize meeting summaries with templates: Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Expand knowledge: Admins can connect Google Drive and other external drive accounts as data sources in AI Studio while respecting existing permission controls, and crawl public URLs as a data source for knowledge collections so AI Companion can provide more relevant answers to users' queries. The Custom AI Companion add-on is now available for purchase online for $12 per user per month with paid Zoom Workplace plans. Maximize the workday with AI Companion Zoom AI Companion continues to enhance productivity and collaboration across Zoom Workplace. These new capabilities are included at no extra charge as part of Zoom AI Companion for all paid Zoom Workplace licenses. Get started faster: The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. Build better meeting agendas: Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Get more out of calls: Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Summarize documents in chat threads: AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. Capture notes and tasks for in-person interactions: AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. Easily access meeting assets: Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Seamless sharing: AI Companion can be configured to automatically share meeting summaries to third-party platforms, like Microsoft Teams (coming soon) and others, to update counterparts and refresh customer records with the latest conversation highlights. Zoom Workplace powers collaboration and productivity Zoom Workplace continues to accelerate collaboration and help users ideate, create, and deliver effective work effortlessly on a single app. Track edits and publish externally in Zoom Docs: Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Stitch, combine, and create longer clips: Merge multiple Zoom Clips into one seamless video without external apps, preview and make adjustments before finalizing edits, and preserve original content without overwriting original assets.
Hans India
10-07-2025
- Business
- Hans India
Zoom rolls out new agentic AI offerings to save time and drive connections
'With Zoom AI Companion's agentic skills, users will see a significant productivity boost to help them get more done — not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more,' said Smita Hashim, chief product officer at Zoom. 'The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.' Zoom Communications, Inc. (NASDAQ: ZM) today delivered new agentic AI capabilities to help users complete tasks across platforms and save time during the work day. With the Custom AI Companion add-on, Zoom AI Companion can now connect to 16 third-party apps to help orchestrate tasks without leaving Zoom. Additionally, the Custom AI Companion add-on is now available for online purchase, enabling small business owners to leverage AI Companion across third-party video conferencing platforms like Google Meet and others, customize meeting summary templates, create custom avatars, and connect third-party apps to boost productivity and help them get more done so they can focus on building and growing their business. With the Custom AI Companion add-on, users can now connect to 16 third-party apps. Visi t the Zoom website to learn more about how app integrations with the Custom AI Companion add-on can boost efficiency. AI Companion uses agentic AI capabilities to maximize efficiency, helping users save time and get more done without leaving Zoom Workplace. With the Custom AI Companion add-on, users can already connect to apps like, andto deliver powerful indexing, enterprise search, and ticketing capabilities. New third-party apps also deliver context-rich answers and help complete tasks across workstreams with intelligent app orchestration. Many entrepreneurs, solopreneurs, small business owners, and consultants often find themselves switching meeting platforms throughout their day to take calls with clients and stakeholders, without a central way to organize their meeting notes. The Custom AI Companion add-on, now available for purchase online, expands AI Companion's meeting summary capabilities to third-party video conferencing platforms such as Google Meet and others, with Cisco Webex coming soon, and delivers agentic AI capabilities to help small businesses get more done: Professional service providers like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms like Google Meet and others. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms like Google Meet and others. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. Sales professionals can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs based on the conversation. can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs based on the conversation. Educators can go beyond meeting summaries and lecture plans to reliably generate summaries and takeaways with custom summaries that can be shared with students to reinforce learning and create personalized videos using Custom Avatars for Zoom Clips to connect with students in different languages. With the Custom AI Companion add-on, small businesses can connect AI Companion to these 16 apps, plus tailor AI Companion skills to address their unique needs and drive efficiency across their organizations: Work across platforms: Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Save time with AI-generated clips : With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. : With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. Customize meeting summaries with templates: Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Expand knowledge: Admins can connect Google Drive and other external drive accounts as data sources in AI Studio while respecting existing permission controls, and crawl public URLs as a data source for knowledge collections so AI Companion can provide more relevant answers to users' queries. The Custom AI Companion add-on is now available for purchase online for $12 per user per month with paid Zoom Workplace plans. To learn more about how organizations can tailor AI Companion to meet their unique needs with the Custom AI Companion add-on, visit the Zoom website. Maximize the workday with AI Companion Zoom AI Companion continues to enhance productivity and collaboration across Zoom Workplace. These new capabilities are included at no extra charge as part of Zoom AI Companion for all paid Zoom Workplace licenses. Get started faster: The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. Build better meeting agendas: Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Get more out of calls: Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Summarize documents in chat threads: AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. Capture notes and tasks for in-person interactions: AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. Easily access meeting assets: Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Seamless sharing: AI Companion can be configured to automatically share meeting summaries to third-party platforms, like Microsoft Teams (coming soon) and others, to update counterparts and refresh customer records with the latest conversation highlights. Zoom Workplace powers collaboration and productivity Zoom Workplace continues to accelerate collaboration and help users ideate, create, and deliver effective work effortlessly on a single app. Track edits and publish externally in Zoom Docs: Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Stitch, combine, and create longer clips: Merge multiple Zoom Clips into one seamless video without external apps, preview and make adjustments before finalizing edits, and preserve original content without overwriting original assets. To learn more about Zoom Workplace, visit the Zoom website.
Techday NZ
09-07-2025
- Business
- Techday NZ
Zoom debuts AI features for business workflows across apps
Zoom has introduced new agentic AI features designed to enable users to manage tasks and collaborate across multiple business applications directly from the Zoom platform. The updates centre around Zoom's Custom AI Companion add-on, which now offers connectivity to 16 prominent third-party applications. Among these integrations are tools such as ServiceNow, Jira, Salesforce, Asana, and Box, allowing users to produce meeting summaries, assign tasks, and update customer relationship management records without leaving the Zoom environment. With the Custom AI Companion add-on, users can link services including Amazon Q, Glean, and Jira, facilitating indexing, enterprise search, and ticketing functions within the Zoom interface. The addition of further applications aims to offer contextually rich answers and improve workflow orchestration by leveraging intelligent application management. Expanded capabilities Besides the expanded application connections, the add-on is now available for purchase online, extending its functionality to small and medium businesses, freelancers, and individual consultants. The Custom AI Companion now supports meeting summary capabilities for a range of video conferencing platforms, including Google Meet and Microsoft Teams, with Cisco Webex support expected in the future. This development means that professionals often reliant on multiple conferencing platforms can centralise their meeting notes and action items more effectively. Describing the new features, Smita Hashim, Chief Product Officer at Zoom, said: "With Zoom AI Companion's agentic skills, users will see a significant productivity boost to help them get more done - not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more. The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms." For sales and service teams, connecting Zoom AI Companion with ServiceNow, Zendesk, and other platforms is intended to simplify the process of updating records, tracking opportunities, and resolving support tickets in real-time. The AI-driven integration can reduce manual effort and help improve customer interactions by keeping sales pipelines and service logs up to date without leaving Zoom. When linked with platforms such as Microsoft OneDrive, Google Drive, Box, Confluence, Notion, or Coda, AI Companion provides users with secure, in-meeting document access. The system can generate new documents, update existing ones via simple user prompts, or summarise content to assist ongoing discussions. Some document capabilities will be enabled after launch, with additional updates planned. Workflows and productivity AI Companion's integration with Asana and Jira supports streamlined project management. Users can directly query and instruct project management tools to update statuses, assign tasks, or set deadlines, reducing the need to switch between applications. The platform also helps manage communications in third-party messaging apps and supports workflows for recruiters and HR professionals, such as candidate profile searches and onboarding tasks when connected to Workday. For small businesses and freelancers, the online availability of the Custom AI Companion add-on provides broader access to automation across meetings and communications. It supports automatic generation of meeting summaries for non-Zoom meetings, helps educators provide lecture summaries and personalised study videos through custom avatars, and enables sales professionals to automatically update CRM data. Additional features include the ability for AI Companion to join meetings as a delegate, transcribing and summarising content or generating action items. The add-on provides 11 customisable templates for meeting summaries and allows integration with knowledge sources such as Google Drive while respecting organisation-level permissions. The Custom AI Companion add-on is available at a cost of USD $12 per user per month, in addition to paid Zoom Workplace plans. User experience enhancements Zoom has also released enhancements to its core AI Companion for all paid Zoom Workplace licences at no additional charge. The updates include simplified onboarding, smarter agenda creation supported by past meetings or Zoom Docs, and deeper insights via real-time call queries. Users can interact with AI Companion before, during, and after Zoom Phone calls to review main discussion points or priorities, retrieve earlier conversations, and draft follow-up communications. AI Companion can summarise documents shared in Zoom Team Chat, capture notes from in-person meetings using a built-in voice recorder, and generate transcripts and action items for further review. Meeting hosts and participants now have streamlined access to meeting summaries, transcripts, and recordings through calendar integration, with improved sharing options arriving soon for Microsoft Teams and other platforms. Collaboration tools Zoom Docs now allows users to track edits with detailed formatting indicators and publish documents as public webpages. New video editing capabilities enable users to merge multiple Zoom Clips into a single video, preview edits, and preserve the original files for further use. Zoom states that these expanded AI-driven features and integration options are intended to strengthen productivity and collaboration across its platform and help users coordinate their work across apps and environments.
Time of India
25-04-2025
- Business
- Time of India
Zoom expands agentic skills with the launch of custom AI companion, zoom tasks, AI calendar scheduling
Zoom launched additional agentic skills across Zoom Workplace , delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, plus new features for Zoom Meetings, Zoom Team Chat, Zoom Whiteboard , Zoom Revenue Accelerator, and more. 'A year ago, we launched Zoom Workplace's AI-first capabilities, transforming how users work—helping them get more done, drive better results, and strengthen their relationships at work. AI Companion became a personal assistant across Zoom Workplace, plugging into all your favorite apps like Outlook, Office, Gmail, Google Calendar, and Google Docs,' said Jeff Smith, head of Product for Workplace AI, Meetings, and Spaces at Zoom. 'Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration.' Get more done with Zoom AI Companion across Zoom Workplace Zoom AI Companion helps users save critical time in their day by surfacing and organizing tasks, enabling them to scale their work, taking notes for them during Zoom Meetings and in-person conversations, and much more, so they have time to focus on what matters most. Zoom Tasks Between meetings, emails, chats, and calls, teams and individuals can get overwhelmed with keeping track of everything that needs to get done. Zoom Tasks with AI Companion helps surface, manage, and complete tasks across Zoom Workplace to get more done, and can aggregate tasks all within the centralized task management tab or embed tasks in a Zoom Doc for easy tracking. Get a curated to-do list: ZoomAI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to to-dos faster: Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next follow-through and visibility: Zoom Tasks can help everyone stay on track and in the know by utilizing the centralized task management tab, sharing and assigning tasks across accounts, and summarizing tasks using AI Companion. Zoom Tasks is now available for Zoom Workplace plans; with AI Companion capabilities available for eligible paid plans. Voice Recorder For in-person interactions, the AI Companion Voice Recorder can transcribe, summarize, and capture action items, so users can enjoy the benefits of AI Companion even when they're not on a Zoom Meeting or Zoom Phone call. Voice Recorder enables users to connect face to face, whether it's a spontaneous meeting or a planned one, and not worry about taking notes manually. (Available later this month on mobile and coming to Rooms this summer.) Streamlining collaboration with enhancements to Zoom AI Companion, Zoom Meetings, Zoom Spaces, and Zoom Team Chat Zoom prioritizes innovation, consistently delivering new and exciting products like Zoom Tasks, as well as improvements to its existing product lineup. To better support multi-lingual and global teams using Zoom Team Chat, Zoom is now using its own Small Language Model (SLM) optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. Also in Zoom Team Chat, users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.)Users can ask AI Companion to schedule meetings with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants' calendars, and generate suggested meeting topics and Zoom meetings, users can create private group chats 1:1 or with a specific subset of participants. They can even add a custom name to their group to help track multiple private chat groups at once and share links within the private group chats. (Available now.) Get better results with Custom AI Companion Custom AI Companion Starting today, organizations can tailor AI agents and skills to address their unique needs and drive efficiency across their organizations with the Custom AI Companion paid add-on. Custom AI Companion is powered by Zoom AI Studio , a low-code, drag-and-drop builder where admins can customize Zoom AI Companion for their organization. This summer, users will be able to connect beyond Zoom via integrated third-party AI agents with Custom AI Companion. To facilitate this integration, Zoom will support both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio, making it simpler to integrate external AI agents with AI Companion. Bring Your Own Index (BYOI) With Bring Your Own Index (BYOI) , organizations can now connect AI Companion interactions to a wide variety of enterprise data sources like project management tools, cloud storage, email accounts, and customer databases through Amazon Q Business or Glean. For example, users can connect their Amazon Q Business index to surface relevant documents, emails, and project info in AI Companion to quickly gain context during a Zoom meeting. Custom Avatars for Zoom Clips Zoom Clips helps users easily share information without the need for a meeting. For example, if a user needs to walk a colleague through a document they drafted, rather than wait for both of them to be available, the user can simply record a Zoom clip and share it with their colleague. With Custom Avatars for Zoom Clips , users can now use AI Companion to create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving them invaluable time without the need to re-record and helping them scale their efforts. Custom Avatars for Zoom Clips are designed with security and authenticity safeguards, including protection around the initial video creation. For example, gesture checks help detect the potential use of pre-recorded or manipulated footage, and video and audio watermarks indicate its AI origin. Custom Avatars for Zoom Clips are available now with the Custom AI Companion add-on and will also be available as a separate SKU, which is planned to be released in May. The Custom AI Companion add-on is available for $12 per user per month, with more capabilities expected this summer. To learn more about all of the features that are and will be available for Custom AI Companion license holders, visit the Zoom website and read the Zoom blog to learn more about how organizations can tailor AI Companion to meet their unique needs. Staying organized just got easier For those users who aren't Zoom Whiteboard users yet but would like to be, they can now easily convert boards from Miro, Mural, and Lucid to Zoom Whiteboard. (Available now.)To help users create more dynamic Zoom Whiteboards, templates have been enhanced with sticky notes and emoji stacks to make it easier to add objects to a board. AI Companion can also now summarize Whiteboard content. (Available now.) Strengthen relationships for better collaboration When users are given the right tools to connect with their colleagues and customers, enhanced collaboration is possible. Zoom is empowering users with innovations to help spark new connections and foster existing ones. Online Fax simplifies business communications by consolidating fax, SMS, and calls on one Zoom Phone number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.)Prioritize urgent voicemails and extract key action items from Zoom Phone for Microsoft Teams with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.)To save time and stay organized, the Zoom + Salesforce app provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.)To help users work smarter, faster, and more effectively, Workvivo AI, powered by Zoom AI Companion, helps users write better company updates, find answers more easily, and create more engaging surveys. (Available now.) To learn more about Zoom Workplace, visit the Zoom website . Empowering contact center and sales teams Enhancements to Zoom CX include new workforce management features designed to provide greater flexibility, precision, and efficiency in agent scheduling and staffing forecasts. These enhancements empower both supervisors and agents with advanced tools for optimizing workforce planning across multiple channels. Deferrable work forecasting enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.)Seat limits for agent scheduling allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.)Supervisors can also take advantage of the ability to create multiple forecast scenarios, allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.)Enhancements to dynamic daily scheduling further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.)Agent scheduling preferences allow employees to rank up to three preferred shift start times in quarter-hour increments to help balance workforce needs with employee preferences and enable increased job satisfaction and improved efficiency. (Available now.) Zoom Revenue Accelerator In today's high-velocity sales environment, teams are under constant pressure to move fast, stay aligned, and keep data consistent across fragmented tools and channels. The latest innovations in Zoom Revenue Accelerator use AI insights and automation to streamline execution and help teams close deals faster with greater consistency and confidence. A new AI playbooks feature for Zoom Revenue Accelerator introduces an always-on agent that can run on admin-configured sales methodologies such as BANT, SPICED, and MEDDICC on behalf of sales reps behind the scenes. Administrators can deploy out-of-the-box or custom frameworks to ensure a standardized, repeatable approach to sales execution based on organizational preferences. This new feature leverages advanced AI and LLMs to analyze sales conversations to surface key customer insights and automatically suggest updates to opportunity fields. This helps reduce manual data entry, keep CRM records accurate and up to date, and free up sales teams to focus on what they do best — selling. By reducing manual data entry and providing more accurate and consistent CRM records, sales teams can focus on selling Sales managers gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching. For administrators, AI playbooks simplify the implementation of standardized or custom sales frameworks for a more structured and scalable sales process. Additionally, the introduction of deal explorer for Zoom Revenue Acceleratorenables sales teams to surface critical sales insights through natural language queries. By aggregating and analyzing information across the entire opportunity lifecycle, deal explorer eliminates the need to manually sift through multiple data sources. This helps sales reps save valuable time, improve sales execution, and stay focused on closing deals with greater confidence. For example, sales professionals can ask questions about a specific deal such as 'What are the next steps for this opportunity?' or 'Has pricing been discussed?' and receive contextual, structured answers based on a comprehensive analysis of calls, meetings, and CRM data. These new features are available now to Zoom Revenue Accelerator customers. Zoom expands industry offerings Frontline workers in industries like retail, manufacturing, first responders, and healthcare need solutions tailored to their specific needs. Zoom is launching two new products that will help save frontline workers time and boost efficiency. Zoom Workplace for Frontline: Zoom Workplace for Frontline, a purpose-built, AI Companion-based mobile solution for frontline workers will provide key on-shift communications and work management tools for frontline workers in industries such as retail, healthcare, manufacturing, hospitality, and others to help them be more connected and efficient in their daily tasks. To learn more about Zoom Workplace for Frontline, visit the Zoom newsroom. (Available now.)Zoom Workplace for Clinicians: Zoom and Suki, a leader in AI technology for healthcare, are partnering to provide AI-generated clinical notes to healthcare institutions. Zoom Workplace for Clinicians' clinical notes feature will help to streamline and automate clinical note-taking during in-person and virtual patient-physician interactions by allowing physicians to focus more on patients instead of paperwork. To learn more about Zoom Workplace for Clinicians, visit the Zoom newsroom. (Available now.)
