Latest news with #DATA
Channel Post MEA
01-07-2025
- Business
- Channel Post MEA
NTT DATA Announces New Service for Salesforce's Agentforce
Following the unveiling of NTT DATA's Smart AI Agent Ecosystem , a transformative enterprise-grade framework for agentic solutions, NTT DATA has announced a new service offering for Salesforce's Agentforce that will help clients accelerate the adoption of autonomous AI agents to work alongside humans. The service will be delivered through an 'EPAS' model – Evangelize, Pilot, Adopt and Scale – and will work in harmony with NTT DATA's existing data and cloud offerings, including Agentic AI Services for Hyperscaler AI Technologies . Evangelize : NTT DATA will help evangelize the use of Agentforce, identify use cases and build return on investment proposals for adopting Agentforce. NTT DATA will leverage its domain-specific leadership, digital workforce expertise, and repository of hundreds of agentic AI use cases and roadmap, classified by industry, to align with what works best in each client ecosystem. : NTT DATA will help evangelize the use of Agentforce, identify use cases and build return on investment proposals for adopting Agentforce. NTT DATA will leverage its domain-specific leadership, digital workforce expertise, and repository of hundreds of agentic AI use cases and roadmap, classified by industry, to align with what works best in each client ecosystem. Pilot : NTT DATA will support a client's initial deployment and build the first use case as a proof-of-concept implementation of Agentforce. NTT DATA will advise on opportunities to add the power of complementary end-to-end AI agent ecosystem capabilities. : NTT DATA will support a client's initial deployment and build the first use case as a proof-of-concept implementation of Agentforce. NTT DATA will advise on opportunities to add the power of complementary end-to-end AI agent ecosystem capabilities. Adopt and Scale : Once the value of Agentforce is realized, NTT DATA will build a product-oriented delivery model to support scaling and adoption of Agentforce. NTT DATA will also reuse its extensive repository of Agentforce use cases to help its client get a head start on adoption. With the NTT DATA offering for Agentforce, clients can experience the benefits of robust solution architecture and services delivery capabilities, along with the opportunity to integrate with MuleSoft and Data Cloud. This multi-faceted advantage is rooted in NTT DATA's award-winning expertise in both integration and data unification platforms, providing clients with the comprehensive and tested scale required for global enterprises. Megan Piccininni, SVP and Global Salesforce Practice Leader, NTT DATA , commented, 'With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI. Central to this innovation is the coordination and orchestration of multiple intelligent agents, which are essential for achieving comprehensive end-to-end automation across various platforms. Our Smart AI Agent Ecosystem, expert advisory services, depth of AI, data, and cloud talent, position NTT DATA as unique in this space with Salesforce. NTT DATA has been part of Salesforce's Agentforce Partner Network since its inception, and we are committed to deliver client success leveraging Agentforce.' Agentforce is a digital labor platform for enterprises to augment teams with trusted autonomous AI agents in the flow of work. With Salesforce's AgentExchange , a leading AI agent ecosystem for enterprises, clients have access to hundreds of ready-to-use actions, topics, and templates built by partners, and will have access to pre-validated Model Context Protocol (MCP) servers, that have passed rigorous security reviews to quickly create and deploy their digital workforce of AI agents. NTT DATA's new service for Agentforce is adaptable to different use cases. Clients will be able to benefit from agentic AI and see tangible outcomes across industries. The top use case for NTT DATA's service for Agentforce is focused on Customer Service and Experience. Application Management Services Agentification includes deployment of utility agents that interact seamlessly with various observability and service management ecosystems. includes deployment of utility agents that interact seamlessly with various observability and service management ecosystems. The service for Agentforce enables Agentic Business Process as a Service across different domains such as Life Insurance-as-a-Service and Contact Center-as-a-Service. across different domains such as Life Insurance-as-a-Service and Contact Center-as-a-Service. In Health and Life Sciences , AI agents can help transform patient management and improve patient outcomes. , AI agents can help transform patient management and improve patient outcomes. Real Estate and Vendor Management task automation, such as technical support, helps address changes and vendor management operations, reducing support tickets and manual process time. task automation, such as technical support, helps address changes and vendor management operations, reducing support tickets and manual process time. Seller Community applications streamline deal validation and sales intake, reducing deal approval time. applications streamline deal validation and sales intake, reducing deal approval time. Marketing Community use cases include automating email credit management and accelerating marketing email delivery, achieving faster email processing. use cases include automating email credit management and accelerating marketing email delivery, achieving faster email processing. Faster Time-to-Hire outcomes from optimized recruitment processes with Agentforce. outcomes from optimized recruitment processes with Agentforce. Governance and Security Control offer centralized management of security and reuse, ensuring consistency and control across all deployed agents. Digital labor is already here, delivering a meaningful competitive advantage for organizations that embed it effectively across departments. To truly scale this potential, businesses need clear insight into agent deployment, how agents enhance human productivity, and secure tool usage. Salesforce's latest Agentforce release provides an enterprise-grade platform to manage human-AI collaboration, connect agents to tools via open standards, and rapidly deploy industry-ready agents with the trust, scale, and performance enterprises demand. Agentforce expands digital labor across the enterprise with new industry-specific actions to provide industry readiness out of the box that delivers a fast path to value from AI agents. NTT DATA plays a crucial role in driving an agent economy with leadership scale and expertise and guiding clients in their agentic maturity , from task automations to interoperable agents, while helping to ensure responsible innovation and global governance. Megan Piccininni further added, 'In our role as an Outsourcing Service Provider (OSP), our competence to deploy the new service for Agentforce across industries differentiates us from the rest. By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients. This integrated approach allows us to take ownership, manage, and operate within a business outcome-focused framework.' 'Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor,' said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. 'With Agentforce constantly evolving and expanding, NTT DATA's new service demonstrates the company's commitment to empowering customers to deliver success with Agentforce.'
Time of India
11-05-2025
- Business
- Time of India
Darj bookings dip as states cancel holidays for staffers
1 2 Darjeeling: Darjeeling's tourism industry, which was gearing up for a thriving summer season, is dealing with a severe blow following governments cancelling holidays of all officials in light of an escalating war-like situation. Hotels, travel agencies, and tour operators in the region were anticipating a busy summer with high volumes of tourists, especially govt employees and their families. Many made advance bookings, but the sudden govt directive triggered widespread cancellations. Darjeeling Hoteliers' Association (DHA) general secretary Reggie Lama said the region's optimism gave way to anxiety as bookings were cancelled at the last minute during the peak season. Operation Sindoor 'Our job is to hit target, not to count body bags': Air Marshal Bharti on Op Sindoor Precautionary blackout imposed across parts of Rajasthan, Punjab 'Indian Navy was in position to strike Karachi': Vice Admiral on Operation Sindoor "We were expecting a strong season, with 85% to 90% query rates that typically convert to bookings. This time, however, those queries never translated. The govt's cancellation of holidays had a direct impact, leading to a steep decline in actual bookings during the peak period. The war-like atmosphere, coupled with the uncertainty and travel advisories, also deterred tourists," said Darjeeling Association of Travel Agents (DATA) claimed that without visitors, the local economy, which heavily relies on tourism, may face serious strain, it being a peak season. "The tourism industry is facing a serious setback at a time when we rely most on visitor footfall. Bookings plummeted by nearly 60% in just one week. I had confirmed bookings through May 20, but all were cancelled and refunded — though some tourists still had to bear non-refundable costs like joy rides," said DATA general secretary, Pradeep further added that larger group bookings for later in the month were also called off, raising fears of continued losses. According to DHA, the sector has been adversely affected by a combination of govt policy and persistent rumours about further restrictions that have unsettled potential visitors. The tourism industry in Darjeeling, a key contributor to the local economy, is heavily reliant on seasonal travel, especially during the summer months. With hospitality businesses trying to recover from the aftermath of the pandemic, the current setback is a harsh of the DHA have appealed to travellers not to be swayed by unverified claims. They hope that with proper information and assurance, the rest of the season might see some recovery. "Compounding the problem is a wave of misinformation spreading across social media, particularly a rumour about the shutdown of Delhi's Indira Gandhi International Airport from May 15. This rumour has created panic. We have been receiving numerous queries, some have even asked if Darjeeling is facing any disturbances. We want to reassure them that the Hills are peaceful and safe. There is no such tension here. We welcome everyone to Darjeeling," Reggie added. Get the latest lifestyle updates on Times of India, along with Mother's Day wishes , messages , and quotes !
Zawya
24-04-2025
- Business
- Zawya
NTT DATA appoints Hani Nofal as Regional Head for Technology Solutions,
DUBAI, UAE – NTT DATA, a global leader in digital business and technology services, today announced Hani Nofal's appointment as Regional Head for Technology Solutions, Middle East and Africa (MEA), effective May 1, 2025. In this strategic leadership role, Nofal will drive NTT DATA's Technology Solutions growth in the MEA region, collaborating with local teams to define and implement a growth strategy aligned with global objectives. "We are thrilled to welcome Hani to the NTT DATA family," said Alan Turnley-Jones, CEO of NTT DATA for Middle East and Africa. "His exceptional leadership in building high-performance teams, extensive expertise in digital, security, cloud, and networking solutions, and impressive track record in business transformation make him the ideal person to drive our Technology Solutions business forward across the region." With over 27 years of experience, Nofal is a seasoned technology executive and thought leader with a distinguished background in the information technology industry. Prior to joining NTT DATA, he held executive roles across both global and regional technology organizations. Most recently, he launched and led Advance Solutions Corp.'s operations across EMEA. He also held senior leadership roles at Gulf Business Machines (GBM), including General Manager – Head of Technology and Board Member of Coordinates ME, where he shaped technology strategy, drove innovation, and built strategic alliances. His leadership and vision contributed significantly to the company's growth and success. Earlier in his career, he held positions at Cisco Systems, 3Com, Digital Equipment Corporation, and Compaq. 'Our region is leading the wave of AI investment, driving the next phase of digital and economic transformation,' said Nofal. 'This is the time for NTT DATA, a world leader in digital and AI infrastructure, to deliver innovation and impact. I'm proud to join the team to help clients across Middle East and Africa turn AI potential into meaningful outcomes.' Nofal is recognized for his high-performance leadership philosophy, which emphasizes a culture of respect and accountability. He has received numerous industry honors, including Technology Innovation Leader of the Year and multiple partner recognitions. He holds a Bachelor of Science in Electrical and Communication Engineering from the University of Jordan and completed Leadership and Sustainability Studies at MIT Professional Education. About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Zawya
24-04-2025
- Business
- Zawya
NTT DATA appoints Hani Nofal as Regional Head for Technology Solutions, Middle East and Africa
DUBAI, UAE – NTT DATA, a global leader in digital business and technology services, today announced Hani Nofal's appointment as Regional Head for Technology Solutions, Middle East and Africa (MEA), effective May 1, 2025. In this strategic leadership role, Nofal will drive NTT DATA's Technology Solutions growth in the MEA region, collaborating with local teams to define and implement a growth strategy aligned with global objectives. "We are thrilled to welcome Hani to the NTT DATA family," said Alan Turnley-Jones, CEO of NTT DATA for Middle East and Africa. "His exceptional leadership in building high-performance teams, extensive expertise in digital, security, cloud, and networking solutions, and impressive track record in business transformation make him the ideal person to drive our Technology Solutions business forward across the region." With over 27 years of experience, Nofal is a seasoned technology executive and thought leader with a distinguished background in the information technology industry. Prior to joining NTT DATA, he held executive roles across both global and regional technology organizations. Most recently, he launched and led Advance Solutions Corp.'s operations across EMEA. He also held senior leadership roles at Gulf Business Machines (GBM), including General Manager – Head of Technology and Board Member of Coordinates ME, where he shaped technology strategy, drove innovation, and built strategic alliances. His leadership and vision contributed significantly to the company's growth and success. Earlier in his career, he held positions at Cisco Systems, 3Com, Digital Equipment Corporation, and Compaq. 'Our region is leading the wave of AI investment, driving the next phase of digital and economic transformation,' said Nofal. 'This is the time for NTT DATA, a world leader in digital and AI infrastructure, to deliver innovation and impact. I'm proud to join the team to help clients across Middle East and Africa turn AI potential into meaningful outcomes.' Nofal is recognized for his high-performance leadership philosophy, which emphasizes a culture of respect and accountability. He has received numerous industry honors, including Technology Innovation Leader of the Year and multiple partner recognitions. He holds a Bachelor of Science in Electrical and Communication Engineering from the University of Jordan and completed Leadership and Sustainability Studies at MIT Professional Education. About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Yahoo
31-03-2025
- Business
- Yahoo
NTT DATA Selected by UPS for Digital Transformation and Modernization
NTT DATA supports UPS's innovation across AI and digital product development NTT DATA will also provide end-to-end technology services including a custom data center colocation, digital transformation and cloud migration PLANO, Texas, March 31, 2025--(BUSINESS WIRE)--NTT DATA, a leading global business and technology services company, and UPS, the world's largest package delivery company, have announced a 10-year strategic collaboration. This long-term agreement will help UPS continue to modernize its IT infrastructure and data centers while providing AI and cloud services to drive business innovation. NTT DATA will also continue to help support UPS in the fast-paced world of logistics and delivery. "We are honored to be selected by UPS as a strategic partner on their transformation journey as they operationalize their 'data center of the future' vision, deliver the next generation IT infrastructure, and accelerate digital product development," said Abhijit Dubey, President & CEO, NTT DATA, Inc. "As the third-largest data center provider in the world, and the only one to offer full-stack transformation services, NTT DATA is well-positioned to help UPS reduce operational costs and risks, drive innovation and revenue growth, and maintain market leadership. This collaboration is a testament to our commitment to helping clients swiftly keep pace with the markets and prepare for the future." Ken Finnerty, Senior Vice President, Global Information Technology, UPS said, "NTT DATA will bring world-class data center and infrastructure services to UPS. This arrangement allows the UPS technology teams, under our 'Efficiency Reimagined' initiatives, to focus their expertise on the development of digital solutions to solve customers' supply chain needs." Highlights of the agreement: NTT DATA will purchase and operate one of UPS's mission-critical data centers and enable colocation of IT workloads in-place. This includes using the best mix of public cloud and on-premises solutions to enhance efficiency and flexibility. NTT DATA will also help develop new solutions. These changes will support UPS's plans to reallocate savings toward innovative projects designed to drive growth initiatives, including developing new digital-centric services for their customers. NTT DATA provides true end-to-end services seamlessly integrating IT services, data center operations and digital transformation solutions. From designing and constructing state-of-the-art data centers to managing and optimizing IT systems, NTT DATA provides a comprehensive suite of services that address every technological need. This holistic approach ensures that clients can focus on innovation and growth while NTT DATA handles complex technology transformation. To find out more about NTT DATA's Digital Transformation Services, visit: About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. View source version on Contacts Media Contacts NTT DATA:
