Latest news with #DenisSeynhaeve
Cision Canada
18 hours ago
- Business
- Cision Canada
3CLogic and ScreenMeet Expand Partnership to Elevate ServiceNow-Powered Customer and IT Support with Voice AI and Rich Video Collaboration
Latest partnership helps leading Managed Services Provider, Solugenix, deliver smarter experiences powered by AI, Voice, and remote support to their restaurant franchise customers. ROCKVILLE, Md., July 22, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the expansion of their strategic partnership. The collaboration between both ServiceNow-certified Build partners will focus on delivering unified Voice AI and Video experiences across both IT, HR, and Customer Support for enterprises leveraging the Now Platform. Per a recent Gartner 1 report, as GenAI continues to evolve, enterprises will likely shift from traditional multichannel to seamless multimodal experiences—placing voice and video at the core. By embedding advanced Voice AI self-service, enterprise-grade contact center capabilities, and rich video collaboration directly into the ServiceNow platform, 3CLogic and ScreenMeet empower IT Support Managers, Contact Center Directors and Customer Experience leaders to resolve incidents faster, reduce frustration, and drive higher satisfaction. "Our customers demand a single pane of glass for all support interactions," explains Denis Seynhaeve, CEO of 3CLogic. "By pairing our Voice AI and Contact Center platform with ScreenMeet's video collaboration, we're turning ServiceNow into the ultimate support hub—helping enterprises delight customers and slash resolution times." Key benefits of the 3CLogic + ScreenMeet collaboration for ServiceNow: Unified Voice AI, Intelligent Routing & Rich Video Collaboration – 3CLogic and ScreenMeet together transform ServiceNow into an end‑to‑end support hub by embedding Voice AI bots, self‑service automation, and advanced IVR routing alongside in‑context video, co‑browsing, and screen‑share. Routine inquiries are handled by AI with seamless hand‑offs to live agents routed to the right skill group, while ScreenMeet's video tools let agents see exactly what users see, whether troubleshooting a POS failure or guiding through software setup. Seamless Integration with ServiceNow Workflows – Both 3CLogic and ScreenMeet integrate with ServiceNow, leveraging the platform's AI capabilities and existing digital channels. This ensures that voice- and video-driven interactions automatically trigger ServiceNow tasks, updates, and analytics – delivering end-to-end traceability and insight. Agent Automation & Optimization – By combining 3CLogic's automated call recordings, real‑time call transcriptions, and GenAI‑powered call summarizations – each auto‑associated with the correct ServiceNow record – with ScreenMeet's AI summarization of video chat and screen‑share sessions, agents no longer spend time jotting notes or hunting down recordings. Together, 3CLogic and ScreenMeet populate agent work notes and update record (e.g., Incident, Case, etc.) histories automatically, freeing support teams to focus on complex issues rather than manual documentation. Enhanced Reporting & Insights – 3CLogic feeds real‑time contact‑center metrics – call volumes, queue health, sentiment scores – directly into ServiceNow dashboards, while ScreenMeet captures and stores session data, system info, recordings, and AI‑generated summaries in‑platform. This unified data model delivers consolidated wallboards and reports, giving managers a holistic view of voice and video interactions and actionable insights to continuously refine workflows and drive performance Real-World Use Case "By using 3CLogic and ScreenMeet together, we look forward to seamlessly routing every support request into a single, unified flow, instantly connecting customers with agents and launching live video sessions without any channel hopping," explains Chris Antonelli, EVP at Solugenix, a leading managed services provider catering to the world's largest restaurant franchises. "The joint solution lets our team see exactly what the customer sees, guide them step by step, and resolve issues faster – all within ServiceNow for a truly effortless support experience." "Video chat dramatically shrinks the time to resolution," adds Lou Guercia, COO of ScreenMeet. "When an agent can see the exact device, screen, or environment, they eliminate lengthy back-and-forth. Together with 3CLogic on ServiceNow, we deliver a unified experience that's fast, efficient, and secure." Availability and Next Steps The combined 3CLogic + ScreenMeet integration is generally available today. Enterprise organizations running ServiceNow IT Service Management, CRM and Industry Workflows, or Employee Service Center can engage their ServiceNow account teams or visit the 3CLogic and ScreenMeet websites to learn more. In addition 3CLogic and ScreenMeet will be sponsors and attend a number of the upcoming ServiceNow Fall events including the ServiceNow AI Summits in Atlanta and Dallas as well as the World Forum events in New York, Chicago, Munich, London, and Amsterdam. About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About ScreenMeet ScreenMeet is a cloud‑native remote support and collaboration platform. Designed to embed seamlessly into leading CRM, AEM and ITSM systems – like ServiceNow, Tanium and Salesforce – ScreenMeet empowers enterprises with in‑browser voice, video, co‑browsing, and remote takeover capabilities, eliminating downloads and manual workflows. Trusted by over 50,000 agents and 400 million end users worldwide, ScreenMeet delivers secure, AI‑enhanced support experiences that modernize contact centers and IT help desks for the digital era. For more information please visit
Cision Canada
29-04-2025
- Business
- Cision Canada
3CLogic Announces New Voice AI Hub to Streamline Deployment of Virtual Agents
3CLogic Unveils Voice AI Hub to Help Enterprises Reduce Costs and Transform Customer & Employee Interactions ROCKVILLE, Md., April 29, 2025 /CNW/ -- 3CLogic, the leading voice-enablement platform for cloud CRMs and service management solutions, today announced the launch of its Voice AI Hub, a secure, enterprise-grade solution designed to transform how businesses engage with customers and employees through natural, intelligent voice experiences. Built for enterprise scale and complexity, Voice AI Hub enables organizations to design, test, and deploy dynamic AI-powered voice agents that do more than just converse, they act. With seamless integrations, configurable controls, and LLM flexibility, the platform empowers businesses to drive operational efficiency, reduce costs, and deliver faster, smarter service across all voice interactions. "Enterprises need more than AI experimentation. They need AI that delivers measurable business outcomes," states Denis Seynhaeve, CEO of 3CLogic. "Voice AI Hub is a turnkey solution that helps reduce costs by automating everyday interactions while preserving the nuance and personalization customers expect from human conversations." Whether supporting a global service desk or enhancing a contact center, Voice AI Hub gives organizations the tools to unlock scalable automation without compromising brand integrity or data privacy. Key Capabilities Driving Enterprise Value: Build On-Brand, Compliant AI Agents Tailor voice AI agents to match your brand's tone, empathy, and style. With built-in behavioral guardrails, ensure safe, compliant, and consistent experiences at every touchpoint. Automate Real-World Tasks Agents can securely access backend systems via REST APIs and webhooks to retrieve data, initiate workflows, or complete transactions to automate common actions including ticket creation, password reset requests, appointment scheduling, or PTO submissions. Enrich AI with Enterprise Knowledge Feed agents internal FAQs, policy docs, and product data to deliver responses that are accurate, contextual, and brand-aligned, while improving trust and reducing time to resolution. Deploy with Confidence Leverage Voice AI Hub's real-time Playground to simulate interactions before going live. Fine-tune performance and iron out edge cases with ease. Maintain Context with Memory & Delegation Support seamless handoffs between AI agents and live representatives without losing context to ensure continuity and clarity in every interaction. Gain Actionable Insights Leverage built-in sentiment analysis, call summaries, and analytics to monitor performance, understand user sentiment, and continuously improve AI effectiveness. Real-World Use Cases: "Speed, efficiency, and consistency are critical in today's service landscape," explains Denis. "Voice AI Hub enables enterprises to do more with less by achieving faster resolution times, lower operational costs, and better customer experiences, all without a line of code." Examples include: Self-Service Enablement: Empower users to check case statuses, request services, or obtain answers through natural voice conversations without lengthy hold times and frustration. Intelligent Escalation: Automatically route complex issues to live agents with context-aware screen pops and sentiment cues for faster, informed support. Post-Call Automation: Eliminate manual notetaking with automated call transcriptions, summaries, and CRM updates. The Bottom-Line Impact for Enterprises Recent studies suggest that while call complexity has increased, more than 40% of call inquiries remain largely transactional or repetitive 1. Voice AI presents an opportunity to assist enterprise organizations in: Improving the customer or employee experience: utilize Voice AI to quickly interpret and resolve everyday queries faster while improving AHT and CSAT scores. No need to remain on hold for the next available live agent. Reduce operational costs: automate routine voice interactions and deflect non-complex inquiries from live agents, lowering call volumes and reducing the need for costly human resources. Faster deployment of AI agents: easily create, test, and deploy Voice AI agents to deliver experiences on demand and at scale. No coding required. Transforming Enterprise Engagements with AI-Powered Voice 3CLogic's Voice AI Hub marks a significant step forward in enhancing enterprise workflows, providing employees and customers with a frictionless experience while unlocking substantial cost savings. By adopting an intelligent, voice-based approach to service delivery, businesses can mitigate operational expenses related to everyday inquires and improve both the speed and quality of support across the board. The solution will be made generally available this summer. 3CLogic, a ServiceNow-certified and Advanced Platform Build Partner will be showcasing Voice AI Hub live at ServiceNow's upcoming annual conference, Knowledge25. For more information on 3CLogic's Voice AI and Contact Center solutions, please visit About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit
Yahoo
25-02-2025
- Business
- Yahoo
3CLogic named Thirdera 2024 Partner of the Year
3CLogic selected as partner of the year by Thirdera, a Cognizant company, in recognition of their growing ServiceNow partnership. ROCKVILLE, Md., Feb. 25, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced it has been recognized by Thirdera, a Cognizant company, as the "2024 Partner of the Year." The company received the award as part of Thirdera's fourth annual Hexy Awards ceremony. Thirdera, a distinguished ServiceNow Global Elite partner, and 3CLogic, a recognized ServiceNow Advanced Platform Build partner, share a proven track record of collaboration and innovation. Their partnership began with the joint development of CitizenKey, a groundbreaking Built With ServiceNow offering designed to elevate public sector experiences for constituents, and has since evolved to support global organizations and industries. "Being named Partner of the Year by Thirdera is an honor and reflects our ongoing commitment to delivering transformative CX and EX strategies together," says Denis Seynhaeve, CEO of 3CLogic. "Enterprises are held back by outdated legacy systems, and traditional customer service models are no longer effective. By partnering with Thirdera, we're helping organizations modernize with unified solutions that address the entire customer journey, from back-office to front, across channels. It's an exciting collaboration." As businesses increasingly rely on ServiceNow to streamline operations, 3CLogic offers a ServiceNow-certified, AI-powered CX/EX platform that seamlessly integrates contact center capabilities with ServiceNow's IT, Customer, and Employee products. The solution removes redundant tasks, simplifies workflows, and enhances efficiency, empowering organizations to deliver personalized, consistent service across all channels. With features such as Conversational AI, SMS, GenAI, NLU, real-time transcriptions, call summaries, and AI-driven sentiment analysis, 3CLogic and ServiceNow are transforming the customer experience landscape while reducing operational complexity and costs. "We are thrilled to recognize 3CLogic as our Partner of the Year," says Jon Reynolds, Senior VP Global Alliances & Corp Development of Thirdera. "Their innovative, AI-powered CX/EX platform, purpose-built for ServiceNow, has been instrumental in transforming our client experiences. By seamlessly integrating contact center capabilities with ServiceNow's native workflows, 3CLogic has empowered us to deliver personalized, consistent service to our clients across all channels. Thank you for being an exceptional partner!" Looking ahead, 3CLogic and Thirdera remain committed to driving strategic CX and EX initiatives that push the boundaries of customer service leveraging the ServiceNow platform. For more information, please contact info@ About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About ThirderaThirdera, a Cognizant company is a Global Elite ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit for more information. View original content to download multimedia: SOURCE 3CLogic View original content to download multimedia:
