Latest news with #DennisWoodside
News18
7 hours ago
- Automotive
- News18
McLaren F1 integrates Freshworks Freshservice in new partnership deal
Last Updated: Chennai, Jul 23 (PTI) Nasdaq-listed Freshworks Inc signed a multi-year partnership with McLaren Racing, becoming an official partner of the McLaren Formula 1 team. As part of the partnership, McLaren will integrate Freshservice, the IT Service Management Solution (ITSM) from Freshworks, to boost productivity through more efficient and improved IT services. In a statement on Wednesday, Freshworks said it would support McLaren's IT team in reducing tech-related issues, enabling the team to maximise its focus on race track performance. Commenting on the partnership, Freshworks CEO Dennis Woodside said, 'We are partnering with McLaren Racing to optimise their IT operations, enhancing their critical support for winning performance. Our enterprise-grade solutions are designed for ease of implementation, use, and configuration—accelerating McLaren IT's capabilities with AI." Following the association, Freshworks branding will appear on McLaren Formula 1 race cars and team kits for the remainder of the 2025 season and beyond, starting with the Belgian Grand Prix scheduled for later this week, the company said. PTI VIJ SSK VIJ SSK ROH Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Time of India
12 hours ago
- Automotive
- Time of India
Freshworks joins McLaren Formula 1 team as official partner
Freshworks has entered a multi-year agreement with McLaren Racing , becoming an official partner of the McLaren Formula 1 Team. As part of the collaboration, McLaren has deployed Freshworks' IT service management (ITSM) tool, Freshservice , to streamline its global IT operations. The integration of Freshservice is aimed at helping McLaren manage service requests during its race calendar, which involves operations across multiple global locations. According to the team, the AI-based solution is designed to reduce technical issues, enabling McLaren's IT staff to support trackside performance through faster and more reliable service delivery. Freshworks branding will appear on McLaren's Formula 1 cars and team kits starting from the upcoming Belgian Grand Prix and will continue for the remainder of the 2025 season and beyond. Zak Brown, CEO of McLaren Racing, said, 'Boosting our efficiencies off the track is a key factor in improving our performance on it. With industry-leading partners such as Freshworks, we're able to do just that, and I'm delighted to welcome them to the team.' Dennis Woodside, CEO of Freshworks, added, 'We partner with McLaren Racing to optimise their IT operations, enhancing their critical support for winning performance. Our enterprise-grade solutions are designed for ease of implementation, use, and configuration, accelerating McLaren IT's capabilities with AI. We're proud to deliver intuitive software that directly supports their mission to eliminate complexity on and off the track.' McLaren Racing was established in 1963 and has participated in Formula 1 since 1966. The team has won 21 Formula 1 world championships and continues to compete across multiple series, including INDYCAR, Formula E, F1 Academy, and sim racing.
Yahoo
15-07-2025
- Business
- Yahoo
Freshworks (FRSH): A Bull Case Theory
We came across a bullish thesis on Freshworks on Hidden Gems Research's Substack. As of 14ᵗʰ July, Freshworks's share was trading at $14.12. FRSH's forward P/E was 27.69 according to Yahoo Finance. A close-up of a server running a cloud-native platform, symbolizing the power of the software-as-a-service (SaaS) business area. Freshworks, a $4B software business, is trading at a steep discount to its fair value following a management transition. The company's stock has dropped ~30% since its founder and CEO, Girish Mathrubootham, stepped down to focus on product development. Despite this, the new CEO, Dennis Woodside, has a strong track record of execution in various leadership roles, including President of Impossible Foods and COO of Dropbox. Woodside's experience and leadership appear under-appreciated by the market, presenting an investment opportunity. The company's software portfolio has strong product reviews and is winning more mid and large enterprise deals, despite competing with major incumbents like ServiceNow, Zendesk, and Hubspot. Freshworks' focus on ease of use, affordability, and customer satisfaction is ideal in a tight software spending environment. The company has consistently performed above analyst expectations, beating top and bottom line estimates in recent years. This trend may lead to a re-rating of the stock as investor confidence improves following the management transition. Freshworks trades at a steep discount to the industry median EV/NTM revenue multiple, ~40% below the median, and ~90% below the industry multiple on a growth-adjusted basis. A discounted cash flow model implies that the stock trades ~40% below fair value today. With a strong growth and margin profile, newer AI products and features may add to the future upside case. The company's guidance has already been de-risked, making the current stock price an attractive entry point with limited downside risk. In the best-case scenario, the stock could re-rate significantly, offering an exceptional risk/reward skew for investors. Previously, we covered a bullish thesis on ServiceNow, Inc. by Francesco Ferrari in June 2025, which highlighted the company's strong free cash flow, scalable margins, and long-term compounding potential. The company's stock price has depreciated by approximately 3.46% since our coverage. This is because valuation concerns outweighed near-term performance. The thesis still stands as long-term fundamentals remain intact. The author of the Freshworks thesis shares a similar view but emphasizes on underappreciated execution in a discounted SaaS peer. Freshworks is not on our list of the 30 Most Popular Stocks Among Hedge Funds. As per our database, 41 hedge fund portfolios held FRSH at the end of first quarter which was 41 in the previous quarter. While we acknowledge the risk and potential of FRSH as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 8 Best Wide Moat Stocks to Buy Now and 30 Most Important AI Stocks According to Blackrock. Disclosure: None. Sign in to access your portfolio
Techday NZ
12-06-2025
- Business
- Techday NZ
Freshworks launches Freddy AI Agent Studio for autonomous support
Freshworks has unveiled a significant upgrade to its Freddy AI platform, introducing new agentic capabilities designed to enable businesses to deploy AI agents that act autonomously across customer support, IT service, and related enterprise functions. The centrepiece of this update is the transformation of Freddy AI into an agentic platform, with the launch of the Freddy AI Agent Studio, a no-code platform geared towards helping companies build, deploy and manage intelligent agents without technical expertise. This shift enables Freddy AI to act independently, completing tasks and resolving service requests that traditionally required human involvement. Agentic AI evolution The Freddy AI Agent Studio allows support teams to design AI agents that take action rather than just answer questions, significantly reducing the need for manual intervention in service processes. These AI agents are capable of processing insurance claims, updating payroll records, and booking shipments by interfacing directly with the existing applications businesses use. According to Dennis Woodside, Chief Executive Officer at Freshworks, "We're on a mission to uncomplicate the most gruelling and repetitive work that IT service and customer support teams face every day. Just like our core software, Freddy Agentic AI gets up and running fast and delivers immediate value—serving as a business accelerator, not another overcomplicated project. Our customers are seeing real results, such as improved CSAT scores, faster resolution times, and lower operational costs." Features and capabilities Freddy AI Agent Studio includes a Skills Library with pre-built templates for common applications such as Shopify and Stripe, and a Skills Builder, which enables the design and deployment of custom skills in a visual, no-code format. This functionality supports actions like issuing refunds, checking order statuses, and updating customer records autonomously. The platform also introduces the Freddy AI Agent for email, transforming email inboxes into autonomous support channels. The agent analyses messages, drafts contextual replies, and automatically closes resolved tickets. This is aimed at reducing first-response times and efficiently managing repetitive queries without additional agent workload. For employee service, the Freddy AI Agent for unified search is designed to provide accurate information by searching across enterprise platforms including Slack, Microsoft SharePoint, and Teams. It features support for over 40 languages and robust security measures to help prevent data sharing between accounts. Freddy AI Insights offers root cause analysis for IT operations, providing teams with proactive monitoring and clear visual mapping of service desk activity. This tool assists teams in making informed decisions by highlighting trending issues and average resolution times without the need for complex queries or dashboards. The Freddy AI Copilot has been enhanced with abilities such as Intelligent Related Changes, which helps identify probable causes in IT incidents, and new Reply Suggestions that pull information from knowledge bases to draft responses in Freshdesk, thus streamlining agent workflows. "We designed our Freddy Agentic AI Platform to go beyond simple automation. It works alongside people to solve real challenges in real time," said Srini Raghavan, Chief Product Officer at Freshworks. "Freddy's multi-model architecture draws on our trusted LLM partners, each selected for their strengths. This layered approach helps ensure more accurate, reliable, and context-aware support that helps resource constrained teams move faster and with less friction." Customer results Since its initial release in 2023, Freddy AI has reportedly assisted over 5,000 organisations in streamlining service operations, with up to 70% ticket deflection attributed to AI agents and up to 50% productivity gains from Freddy AI Copilot. Specific customer examples include Hobbycraft, which automated 30% of customer queries, achieving a 25% improvement in customer satisfaction and enabling agents to focus on complex cases. Bergzeit reduced its translation workload by 75% by automating the triage of more than 200,000 tickets with Freddy AI Copilot on Freshdesk. Five9 deflects up to 65% of IT requests with Freddy AI Agent and uses Freddy AI Copilot to save its IT department approximately 200 hours per month. iPostal1 resolves 54% of support queries automatically, enabling its scale to over 1.3 million mailbox accounts without compromising service quality. Commenting on the broader industry implications, Liz Miller, Vice President and Principal Analyst at Constellation Research, said, "The shift toward agentic AI that can autonomously resolve service requests rather than just route them represents a critical evolution in support operations. The democratization of agent deployment through simplified, no-code platforms is particularly significant for mid-market organizations that lack the technical resources to build complex AI systems from scratch. This accessibility shift allows companies in that mid-market sweet spot to achieve autonomous resolution capabilities and operational efficiency gains that were previously reserved for large enterprises with dedicated AI teams." Adoption resources Freshworks is supporting Freddy AI adoption through new initiatives including Freshworks University Courses, an AI learning hub, AI Academy for Partners, and AI Professional Services. There are also in-product guides and workflows to assist users in implementation. These resources aim to help organisations maximise the impact of Freddy AI's expanded capabilities within their own support and service operations.
Yahoo
11-06-2025
- Business
- Yahoo
Freshworks Advances its Agentic AI Platform To Uncomplicate Service Software For Companies Big and Small
New agentic capabilities resolve service requests autonomously, deliver real-time insights and simplify the deployment of AI agents for support teams SAN MATEO, Calif., June 11, 2025 (GLOBE NEWSWIRE) -- Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: FRSH) unveiled the next generation of its Freddy Agentic AI Platform, a connected, intelligent, continuously learning system of AI agents that don't just reply to service questions, but can resolve them. Whether it's processing an insurance claim, updating a payroll record, or booking a new shipment, Freddy AI now takes action across the applications businesses already use. The company also introduced the Freddy AI Agent Studio, a no-code platform that simplifies the creation and deployment of autonomous AI agents, making it easier for businesses to scale customer support. Freddy AI Agent Studio helps relieve service teams of endless ticket handoffs, delayed resolutions, and frustrated users due to outdated automations. New, easy to deploy AI agents can think, reason and act to resolve many customer queries from start to finish, giving human agents more time to handle more complex customer challenges. 'We're on a mission to uncomplicate the most grueling and repetitive work that IT service and customer support teams face every day," said Dennis Woodside, CEO of Freshworks. 'Just like our core software, Freddy Agentic AI gets up and running fast and delivers immediate value—serving as a business accelerator, not another overcomplicated project. Our customers are seeing real results, such as improved CSAT scores, faster resolution times, and lower operational costs." From Insights to Action: A New Standard for AI at Work What makes the Freddy Agentic AI Platform truly impactful is its ability to help customer and employee service teams act faster to deliver results. AI agents aren't just answering questions — they're resolving requests, completing actions across multiple applications, identifying root causes, and recommending next steps. These capabilities span a wide range of use cases, including order tracking, account modifications, appointment and flight booking, payments and subscriptions, loyalty rewards management, and many more common support requests within retail, travel, financial services, manufacturing, and software industries. All of it can happen autonomously, so teams spend less time on mundane tasks and more time on work that matters. New capabilities available to customers within the Freddy Agentic AI Platform include: Freshworks is rolling out the Freddy AI Agent Studio, an integrated set of capabilities to uncomplicate how customer service teams build, test, and launch AI Agents in minutes by a support team member without technical expertise. AI agents can be taught unique skills to autonomously take actions like issuing a refund, checking order status, or updating a customer record. Highlights of the AI Agent Studio include: Skills Library - pre-built templates of skills required by AI Agents to take actions in commonly used applications including Shopify and Stripe Skills Builder - a visual, no-code environment to design and deploy custom skills for AI agents to autonomously resolve service requests like processing a return Freddy AI Agent for email turns inboxes into autonomous support channels. It can analyze incoming messages, drafts contextual replies, and close tickets automatically when a customer confirms the resolution. Highlights include: First-response times can shrink from hours to minutes Repetitive issues are handled efficiently and accurately Scales support without adding agent workload Freddy AI Agents can now deliver even more accurate and speedier employee service by intelligently searching enterprise platforms for the latest documentation while reducing the burden on live service agents. Highlights include: Integrates seamlessly with Slack, Microsoft SharePoint and Teams, delivering support directly through the tools employees already use most Multilingual conversations in over 40 languages for inclusive, personalized assistance Robust security that helps prevent data sharing between accounts Freddy AI Insights for Freshservice makes complex IT analysis easier as it continuously scans service desk activity to detect anomalies, flag trends, and identify root causes through visual maps. Teams can act quickly with clear, explainable data without SQL queries or dashboards. Highlights include: Proactive monitoring of service operations with insights on trending issues, average response and resolution time, SLA violations, and more Root Cause Analysis maps help identify problems at the source Metrics to optimize workforce planning, resolution time and employee satisfaction Freddy AI Copilot is a trusted assistant for service teams by making everyday support tasks smoother and more efficient by writing clear, well-toned replies, connecting related issues, and automatically generating helpful documentation. The newest Copilot capabilities enhance reasoning and context awareness to tackle common pain points in IT and customer service: Intelligent Related Changes - Copilot reviews recent system changes and highlights the most likely causes in Freshservice Reply Suggestions - Copilot reads incoming tickets, searches the knowledge base, and drafts tailored responses for agents to review and send in Freshdesk With these updates, Freddy AI Copilot goes beyond simple assistance – it becomes a partner in delivering faster, more aware support across the organization. 'We designed our Freddy Agentic AI Platform to go beyond simple automation. It works alongside people to solve real challenges in real time,' said Srini Raghavan, Chief Product Officer at Freshworks. 'Freddy's multi-model architecture draws on our trusted LLM partners, each selected for their strengths. This layered approach helps ensure more accurate, reliable, and context-aware support that helps resource constrained teams move faster and with less friction.' Customer-Proven ResultsSince its initial release in 2023, Freddy AI has helped over 5,000 organizations streamline service operations and deliver measurable results – up to 70% ticket deflection from AI Agents and up to 50% productivity gains from Freddy AI Copilot. Hobbycraft automated 30% of customer queries with Freddy AI Agent which freed up agents to handle more complex issues, improved customer satisfaction by 25%, enabled hybrid work, and boosted employee engagement Bergzeit auto-triaged more than 200,000 tickets and reduced translation workload by 75% utilizing Freddy AI Copilot with Freshdesk Five9 deflects up to 65% of IT requests with Freddy AI Agent, while also using Freddy AI Copilot to save the IT department 200 hours per month and Freddy AI Insights to help identify service gaps and how to fix them. iPostal1 resolves 54% of support queries automatically with Freddy AI – gains that enabled them to scale and open to over 1.3 million mailbox accounts across more than 3,500 locations without compromising quality, accountability, or employee morale. "The shift toward agentic AI that can autonomously resolve service requests rather than just route them represents a critical evolution in support operations," said Liz Miller, Vice President and Principal Analyst at Constellation Research. "The democratization of agent deployment through simplified, no-code platforms is particularly significant for mid-market organizations that lack the technical resources to build complex AI systems from scratch. This accessibility shift allows companies in that mid-market sweet spot to achieve autonomous resolution capabilities and operational efficiency gains that were previously reserved for large enterprises with dedicated AI teams." Accelerating Freddy AI AdoptionTo make Freddy AI adoption easy, Freshworks is also launching resources that help maximize rapid impact: Freshworks University Courses: A new AI learning hub with tutorials, use cases, and live help. AI Academy for Partners: Technical enablement and training for partners that can help them win more deals and boost revenue. AI Professional Services: A dedicated Freshworks team offering tailored AI strategy, product rollout, and optimization support for larger enterprises facing more complexity. In-product assistance: Prescriptive workflows, videos and guides to help users get up and running. Learn More New product innovations and their availability can be discovered here: The agentic AI platform that uncomplicates customer service AI-powered upgrades that uncomplicate employee experience About FreshworksFreshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. More than 72,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit and follow Freshworks on LinkedIn, X, and Facebook. © 2025 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice, Freddy AI and associated logos are trademarks of Freshworks Inc. All other trademarks are property of their respective owners. Press Contactpr@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
