Latest news with #DigitalEmployeeExperience
Finextra
10-06-2025
- Business
- Finextra
Compliance, IT resilience, productivity: the case for Digital Employee Experience in finance: By Dominic Mensah
In 2025, the UK Treasury Committee revealed that leading banks and building societies experienced more than a month's worth of IT outages in just two years. These weren't caused by cyber attacks but by internal system failures, exposing a broader weakness in how the IT organization boosts operational resilience. Despite an abundance of performance data, many firms still lack visibility into what really matters: how systems function at the point of use. Without insight into the end-user experience, problems often go undetected until they escalate into serious disruption. Digital Employee Experience (DEX) platforms help close this gap by providing real-time, experience-level data that enables earlier detection, faster resolution, and stronger operational resilience. Traditional endpoint monitoring focuses on metrics such as device availability, and infrastructure health, but these don't tell the full story. Friction at the user level, such as sluggish applications, login failures, or system crashes, often slips under the radar until productivity takes a hit. For traders on the floor, a momentary delay can mean missed market opportunities. But the impact extends across the organization: financial advisers, compliance teams, operations staff, and contact centre agents all rely on fast, stable systems to serve clients, and meet regulatory requirements. When digital devices underperform, the consequences are immediate and widespread. DEX introduces a new layer of observability– illuminating how the health of the endpoint, where employees actually interact with them. This visibility allows IT teams to move from reactive troubleshooting to proactive service delivery. Real use cases for DEX in financial institutions This section explores how DEX is being used to address key operational challenges, from supporting significant digital transformation projects, reducing IT support tickets, and streamlining service desk functions to optimising the digital estate: Enhancing digital transformation projects : DEX platforms are essential for facilitating key digital transformation initiatives, including operating system migrations such as Windows 11, VDI adoptions, and cloud transitions. By harnessing data-driven insights gathered from thousands of endpoints every few seconds, these platforms inform decisions, mitigate risks, and boost efficiency. Their deployment also hastens the realisation of strategic project value. For example, through the optimisation of endpoint management, one financial institution discovered £3.4 million in unused software licences, uncovering a savings opportunity that would allow them to redirect these resources towards high-impact digital transformation investments. : DEX platforms are essential for facilitating key digital transformation initiatives, including operating system migrations such as Windows 11, VDI adoptions, and cloud transitions. By harnessing data-driven insights gathered from thousands of endpoints every few seconds, these platforms inform decisions, mitigate risks, and boost efficiency. Their deployment also hastens the realisation of strategic project value. For example, through the optimisation of endpoint management, one financial institution discovered £3.4 million in unused software licences, uncovering a savings opportunity that would allow them to redirect these resources towards high-impact digital transformation investments. Ticket deflection and service desk efficiency : DEX technologies equipped with self-healing capabilities and AI-assisted tools have significantly enhanced IT service desk operations by automating the resolution of many issues that previously required human intervention. This shift towards automation has led to substantial decreases in ticket volumes across the financial service sector. As a result, IT staff can now allocate more time to strategic tasks, streamlining overall service desk efficiency. For example, one bank with previously high service desk call rates has reported saving approximately £232,000 per year by detecting and resolving technology issues before they impact key personnel. : DEX technologies equipped with self-healing capabilities and AI-assisted tools have significantly enhanced IT service desk operations by automating the resolution of many issues that previously required human intervention. This shift towards automation has led to substantial decreases in ticket volumes across the financial service sector. As a result, IT staff can now allocate more time to strategic tasks, streamlining overall service desk efficiency. For example, one bank with previously high service desk call rates has reported saving approximately £232,000 per year by detecting and resolving technology issues before they impact key personnel. Cost reduction through IT asset optimisation: DEX data supports software licence rationalisation and hardware life extension. This strategic use of endpoint data has led to significant cost savings. For instance, a New York City-based financial institution avoided approximately £7.5 million in unnecessary laptop refreshes by leveraging DEX insights to assess real usage, realising that 91% of its laptops planned for annual refresh did not need replacement based on performance indicators. Endpoint data in transformation and compliance As we have already established, in financial institutions, endpoint data from DEX platforms is pivotal for both transformation projects and compliance. This data offers detailed insights into system performance and user interactions, crucial for orchestrating major initiatives such as operating system upgrades and cloud transitions. It also aids in assessing employee readiness and identifying system-level risks, ensuring smooth implementation and minimal disruption. Further, endpoint data enhances compliance with frameworks such as the Digital Operational Resilience Act (DORA) and the Financial Conduct Authority's (FCA) guidelines, which require a deep analysis of how disruptions impact critical business services. Traditional monitoring systems often fall short in providing the necessary visibility into endpoint-level interactions, a gap filled by DEX platforms. For instance, during a critical system outage, the swift analysis of real-time endpoint data can lead to immediate problem identification and resolution, significantly reducing downtime and the overall impact on operations. By integrating endpoint data into their strategies, financial institutions not only comply with stringent regulatory demands but also strengthen their overall resilience. This capability enables them to manage risks effectively and ensure continuous service delivery, even amid potential disruptions. DEX drives employee productivity and satisfaction DEX data provides strategic advantages for financial institutions by optimising IT asset management and reducing costs through the alignment of device usage with specific job roles. For example, by creating differentiated services and role-based environments for traders, bankers, and agents, an investment management firm used DEX data to prevent potential revenue loss from failed financial trades. Additionally, it significantly enhances employee productivity. According to Deloitte's Human Global Capital 2024 report satisfied employees are approximately twice as productive as their unhappy counterparts. By linking digital experience metrics to productivity and compliance outcomes, DEX insights enable more informed decision-making. With more than 80% of surveyed workers indicating that an enhanced work experience would improve their productivity, the role of DEX in boosting operational efficiency and resilience is undeniable. In summary, experience-level data has evolved from a luxury to a critical necessity for operational resilience and regulatory compliance in financial services. The 2025 findings from the UK Treasury Committee underscore the urgent need for enhanced visibility into how digital services impact user experiences and business outcomes. Financial services leaders must now ensure they have precise insights into user interactions to proactively address digital friction and device degradation that can compromise operations. Endpoint device intelligence represents more than just an enhancement of IT management; it signifies the end of IT as we know it in data-driven operations at financial services firms. This paradigm shift towards proactive service delivery and strategic decision-making is redefining competitive financial operations. As the sector continues to evolve, embracing this data-driven approach will be essential for maintaining compliance and spurring innovation, positioning financial institutions to not only respond to but also anticipate the demands of a rapidly changing market.
Channel Post MEA
09-06-2025
- Business
- Channel Post MEA
Riverbed Named Leader By Gartner For Digital Employee Experience
Riverbed has announced that the Company has been positioned by Gartner as a Leader in the Magic Quadrant for Digital Employee Experience (DEX) tools for the second year in a row. The evaluation was based on specific criteria that analyzed the Company's overall Completeness of Vision and Ability to Execute, in the newly published Magic Quadrant dated May 26, 2025. Riverbed Aternity – Accelerated Rate and Pace of Innovation Over the past year, Riverbed has delivered an unmatched level of innovation to the DEX market. The Company has introduced 18 new products and major enhancements that directly target DEX teams, setting a new standard for digital experience management. Among the innovations delivered include: Aternity Mobile, the industry's first DEX for enterprise-owned mobile devices; IQ Assist, Generative AI that delivers instant, context-rich insights that surfaces root cause graphically and suggests remediations; and Riverbed Aternity for Intel Thunderbolt™ and Wi-Fi making the Company the only DEX vendor to support visibility and management of Intel Thunderbolt connected peripherals and Wi-Fi performance. Riverbed remains committed to rapid product development and raising the bar for the industry. 'Riverbed has developed a differentiated, future-ready solution that is advancing the DEX market and has set us apart from others in the category. From enabling AI-driven automation with real-time, full-fidelity data to addressing agent fatigue and supporting mobile workforce enablement, Riverbed has set a new bar in the industry,' said Jim Gargan, CMO of Riverbed. 'To be named as a Leader in the Gartner Magic Quadrant for Digital Employee Experience Tools, we believe validates our forward-thinking strategy and vision.' Riverbed – The Only Vendor to be recognized in both DEX and DEM Magic Quadrant Reports Riverbed is the only vendor to have been recognized in Magic Quadrant for Digital Employee Experience Management (DEX) Tools for the second consecutive year as well as the 2024 Magic Quadrant for Digital Experience Monitoring (DEM), which we believe underscores Riverbed's commitment to delivering seamless digital experiences across all user segments. A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Leaders, Visionaries, Niche Players and Challengers.
Zawya
09-06-2025
- Business
- Zawya
Riverbed named a leader in 2025 Gartner Magic Quadrant for digital employee experience
Dubai, United Arab Emirates: Riverbed, the leader in AIOps for observability, today announced that the Company has been positioned by Gartner as a Leader in the Magic Quadrant for Digital Employee Experience (DEX) tools for the second year in a row. The evaluation was based on specific criteria that analyzed the Company's overall Completeness of Vision and Ability to Execute, in the newly published Magic Quadrant dated May 26, 2025. Riverbed Aternity – Accelerated Rate and Pace of Innovation Over the past year, Riverbed has delivered an unmatched level of innovation to the DEX market. The Company has introduced 18 new products and major enhancements that directly target DEX teams, setting a new standard for digital experience management. Among the innovations delivered include: Aternity Mobile, the industry's first DEX for enterprise-owned mobile devices; IQ Assist, Generative AI that delivers instant, context-rich insights that surfaces root cause graphically and suggests remediations; and Riverbed Aternity for Intel® Thunderbolt™ and Wi-Fi making the Company the only DEX vendor to support visibility and management of Intel Thunderbolt connected peripherals and Wi-Fi performance. Riverbed remains committed to rapid product development and raising the bar for the industry. "Riverbed has developed a differentiated, future-ready solution that is advancing the DEX market and has set us apart from others in the category. From enabling AI-driven automation with real-time, full-fidelity data to addressing agent fatigue and supporting mobile workforce enablement, Riverbed has set a new bar in the industry,' said Jim Gargan, CMO of Riverbed. 'To be named as a Leader in the Gartner Magic Quadrant for Digital Employee Experience Tools, we believe validates our forward-thinking strategy and vision.' Riverbed – The Only Vendor to be recognized in both DEX and DEM Magic Quadrant Reports Riverbed is the only vendor to have been recognized in Magic Quadrant for Digital Employee Experience Management (DEX) Tools for the second consecutive year as well as the 2024 Magic Quadrant for Digital Experience Monitoring (DEM), which we believe underscores Riverbed's commitment to delivering seamless digital experiences across all user segments. A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Leaders, Visionaries, Niche Players and Challengers. To download a complimentary copy of the 2025 Gartner Magic Quadrant for Digital Employee Experience Tools report, please visit:
Al Bawaba
09-06-2025
- Business
- Al Bawaba
Riverbed Named a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience
Riverbed, the leader in AIOps for observability, today announced that the Company has been positioned by Gartner as a Leader in the Magic Quadrant for Digital Employee Experience (DEX) tools for the second year in a row. The evaluation was based on specific criteria that analyzed the Company's overall Completeness of Vision and Ability to Execute, in the newly published Magic Quadrant dated May 26, 2025. Riverbed Aternity – Accelerated Rate and Pace of Innovation Over the past year, Riverbed has delivered an unmatched level of innovation to the DEX market. The Company has introduced 18 new products and major enhancements that directly target DEX teams, setting a new standard for digital experience management. Among the innovations delivered include: Aternity Mobile, the industry's first DEX for enterprise-owned mobile devices; IQ Assist, Generative AI that delivers instant, context-rich insights that surfaces root cause graphically and suggests remediations; and Riverbed Aternity for Intel® Thunderbolt™ and Wi-Fi making the Company the only DEX vendor to support visibility and management of Intel Thunderbolt connected peripherals and Wi-Fi performance. Riverbed remains committed to rapid product development and raising the bar for the industry. "Riverbed has developed a differentiated, future-ready solution that is advancing the DEX market and has set us apart from others in the category. From enabling AI-driven automation with real-time, full-fidelity data to addressing agent fatigue and supporting mobile workforce enablement, Riverbed has set a new bar in the industry,' said Jim Gargan, CMO of Riverbed. 'To be named as a Leader in the Gartner Magic Quadrant for Digital Employee Experience Tools, we believe validates our forward-thinking strategy and vision.' Riverbed – The Only Vendor to be recognized in both DEX and DEM Magic Quadrant Reports Riverbed is the only vendor to have been recognized in Magic Quadrant for Digital Employee Experience Management (DEX) Tools for the second consecutive year as well as the 2024 Magic Quadrant for Digital Experience Monitoring (DEM), which we believe underscores Riverbed's commitment to delivering seamless digital experiences across all user segments. A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Leaders, Visionaries, Niche Players and Challengers.
Yahoo
29-05-2025
- Business
- Yahoo
Riverbed Named a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience
Riverbed recognized as a Leader for the second consecutive year REDWOOD CITY, Calif., May 29, 2025--(BUSINESS WIRE)--Riverbed, the leader in AIOps for observability, today announced that the Company has been positioned by Gartner as a Leader in the Magic Quadrant for Digital Employee Experience (DEX) tools for the second year in a row. The evaluation was based on specific criteria that analyzed the Company's overall Completeness of Vision and Ability to Execute in the newly published Magic Quadrant dated May 26, 2025. Read complimentary copy of report: Riverbed Aternity – Accelerated Rate and Pace of Innovation Over the past year, Riverbed has delivered an unmatched level of innovation to the DEX market. The Company has introduced 18 new products and major enhancements that directly target DEX teams, setting a new standard for digital experience management. Among the innovations delivered include: Aternity Mobile, the industry's first DEX for enterprise-owned mobile devices; IQ Assist, Generative AI that delivers instant, context-rich insights that surfaces root cause graphically and suggests remediations; and Riverbed Aternity for Intel® Thunderbolt™ and Wi-Fi making the Company the only DEX vendor to support visibility and management of Intel Thunderbolt connected peripherals and Wi-Fi performance. Riverbed remains committed to rapid product development and raising the bar for the industry. "Riverbed has developed a differentiated, future-ready solution that is advancing the DEX market and has set us apart from others in the category. From enabling AI-driven automation with real-time, full-fidelity data to addressing agent fatigue and supporting mobile workforce enablement, Riverbed has set a new bar in the industry," said Jim Gargan, CMO of Riverbed. "To be named as a Leader in the Gartner Magic Quadrant for Digital Employee Experience Tools, we believe validates our forward-thinking strategy and vision." Riverbed – The Only Vendor to be recognized in both DEX and DEM Magic Quadrant Reports Riverbed is the only vendor to have been recognized in Magic Quadrant for Digital Employee Experience Management (DEX) Tools for the second consecutive year as well as the 2024 Magic Quadrant for Digital Experience Monitoring (DEM), which we believe underscores Riverbed's commitment to delivering seamless digital experiences across all user segments. Read blog: A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Leaders, Visionaries, Niche Players and Challengers. To download a complimentary copy of the 2025 Gartner Magic Quadrant for Digital Employee Experience Tools report, please visit: Please visit to learn more about Riverbed Aternity, Aternity Mobile and Riverbed's AI-powered Unified Observability Platform to optimize digital experiences. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Report: Gartner, Magic Quadrant for Digital Employee Experience Tools (DEX), Dan Wilson, Stuart Downes, Lina Al Dana, 26 May 2025 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Riverbed Riverbed, the leader in AIOps for observability, helps organizations optimize their user's experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at Riverbed and certain other terms used herein are trademarks of Riverbed Technology LLC. All other trademarks used herein belong to their respective owners. Connect with Riverbed Facebook LinkedIn Riverbed Blog Riverbed Partner Blog Riverbed Community X / formerly Twitter (@Riverbed) (@RiverbedPartner) YouTube View source version on Contacts MEDIA CONTACT Marketbridgeriverbed@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
