Latest news with #DispatchScience
National Post
4 days ago
- Business
- National Post
Dispatch Science Launches DataBridge, Eliminating Last-Mile's Biggest Integration Bottlenecks
Article content New iPaaS solution transforms complex, costly integrations into streamlined operations for carriers and shippers Article content MONTREAL — Dispatch Science, a leading provider of logistics and delivery management solutions, today announced the launch of DataBridge, the company's cloud-native integration platform as a service (iPaaS) that removes the technical and financial roadblocks that often prevent carriers from working with new shippers. DataBridge turns time-consuming, expensive integration projects into fast, manageable processes that carriers can own and scale – without relying on big IT departments or third-party platforms. Article content Article content With e-commerce growth and supply chain digitization accelerating, shippers now expect seamless data exchange across multiple platforms and formats. But traditional integration approaches lock carriers into expensive development cycles, specialized consulting engagements, and lengthy implementation timelines that can stretch for months – forcing many to lose significant business opportunities as a result. Article content 'We're seeing an increase in situations where carriers are forced to walk away from profitable business because the cost and complexity of integration makes it impossible to work with new shippers,' said Alex Proteau, Chief Technology Officer and Co-Founder at Dispatch Science. 'We built DataBridge because we believe carriers should compete on service quality, not on who can afford the most expensive IT projects.' Article content DataBridge gives carriers access to the same secure infrastructure and automation capabilities that larger players rely on – without the overhead. Hosted in Microsoft Azure's cloud environment, it levels the playing field by delivering the security, transparency, and reliability that enterprise shippers demand. Even without a dedicated IT team, carriers can now offer a high-standard experience – instantly and seamlessly connecting to shipper systems and automating the exchange of orders, updates, and delivery documents. Article content The platform also supports a wide range of integration needs, from structured EDI transactions to simple spreadsheet uploads. It includes prebuilt templates, automated workflows, and a drag-and-drop workflow builder that lets teams customize processes without technical expertise. Article content One of DataBridge's most impactful features is its ability to connect carriers and shippers in real time. Through its access to Dispatch Science's core data and system activity, carriers can automatically trigger Internal System Actions (ISAs) – 'if-this-then-that' automations that respond to events like barcode scans, driver updates, or delivery exceptions. For instance, if a package is scanned by the wrong driver, DataBridge can instantly reassign the order and trigger a notification. If a driver is running late, the shipper can be notified minutes before delivery – not hours afterward. Article content Whether a shipper sends thousands of electronic orders daily or uploads weekly Excel files, DataBridge automatically processes the information and integrates it directly into the Dispatch Science system. Article content In doing so, DataBridge delivers: Article content 'The logistics industry is moving toward a future where agility determines market leadership – and this level of real-time transparency will quickly become the new industry standard,' continued Proteau. 'Once shippers experience it, they won't go back. And DataBridge gives our customers the flexibility to act quickly, take on more business, and deliver the level of service today's shippers expect.' Article content DataBridge is now available to all Dispatch Science customers. For more information or to book a demo with our team, visit: About Dispatch Science Dispatch Science is a technology company that provides advanced delivery management software for logistics, courier, and transportation companies. With a focus on automation, optimization, and innovation, Dispatch Science helps businesses streamline operations and deliver exceptional customer experiences. Article content Article content Article content Article content Article content Contacts Article content Media Contact: Article content Article content Article content
Yahoo
13-06-2025
- Business
- Yahoo
Chain Reaction: Dispatch Science CEO Arthur Axelrad on Turning Logistics into a ‘Customer Experience Engine'
Chain Reaction is Sourcing Journal's discussion series with industry executives to get their take on today's logistics challenges and learn about ways their company is working to keep the flow of goods moving. Here, Arthur Axelrad, co-founder & CEO of Dispatch Science, discusses how the transportation management company is leveraging artificial intelligence (AI)-powered solutions to streamline operations and provide real-time visibility for customers. Name: Arthur Axelrad More from Sourcing Journal US, Allies Warn of Russian Cyber Campaign Targeting Western Logistics Firms Logistics M&As: E2Open Taken Private in $2.1B Deal, UPS Sells Ware2Go to Stord US-Based Chinese Logistics Firms Caught Using Counterfeit USPS Labels Title: Co-founder & CEO Company: Dispatch Science What is Dispatch Science? Dispatch Science is a cloud-first logistics and delivery software platform and a leader in next-generation transportation management software for last-mile couriers and delivery businesses. We use the power of AI, algorithms and integrated route optimization to simplify and streamline all aspects of dispatching and delivery operations for on-demand and last-mile shippers, carriers and couriers. What industries do you primarily serve? We primarily serve courier and parcel delivery, medical and pharmaceutical logistics, retail and e-commerce and third-party logistics (3PLs) companies. Which industry do you think has the most to teach fashion about improving their supply chain logistics? I'd say that medical logistics is a good one to look to. When you're handling life-saving medications or organ transplants, you need to develop and uphold incredible precision surrounding the chain of custody—every item tracked from source to patient with complete auditable logs. Fashion brands, especially luxury and sustainability-focused ones, could learn so much from this. Imagine being able to prove the authentic journey of a limited-edition handbag or verify those sustainability claims everyone's making. The exception management protocols in medical are also fascinating—they have sophisticated workflows for when things go wrong, rather than scrambling to figure it out in the moment. For example, if a temperature-controlled pharmaceutical shipment goes outside the required range, there are predefined protocols: immediate alerts to all stakeholders, automatic rerouting to the nearest compliant facility, documentation requirements for regulatory compliance and clear escalation paths depending on the severity. Compare that to fashion, where a delayed shipment of limited-edition sneakers might trigger a flurry of panicked phone calls and improvised solutions. Medical logistics teaches you to plan for failure scenarios upfront, so when they happen—and they will—you have tested procedures that minimize impact and maintain service levels. What are the main things brands and retailers could do (or stop doing) right now that would immediately improve logistics? Replacing legacy electronic data interchange (EDI) systems with modern advanced passenger information (API) systems. I can't tell you how many companies I see still operating on batch processing that updates once or twice a day while their customers expect real-time everything. It's like trying to compete in Formula 1 with a horse and buggy! Even streamlining packaging can give immediate returns. We've seen clients substantially cut shipping costs by rightsizing boxes and ditching unnecessary materials. Above all, though, I'd encourage leaders to stop thinking of logistics as this necessary evil and start treating it as a customer experience engine instead. A delivery experience is often the last touchpoint a customer has with a brand, so they need to make it memorable for the right reasons. When it comes to creating efficiencies, there are quick wins and longer plays. What are a few things your company is doing to help its partners succeed on both fronts? For immediate impact, we insist on carriers using tech-enabled solutions with AI-based route optimization. This isn't just about transparency (though that's important), it's about real cost reduction through better routing. Automating customer notifications is another quick win that dramatically reduces support calls. Long-term, we're focused on building predictive analytics capabilities for demand and capacity planning. This helps get ahead of seasonal fluctuations rather than constantly reacting. The holy grail is of course end-to-end visibility with both upstream and downstream partners. When suppliers, carriers and customers are all connected through shared data, companies can best optimize the entire network rather than just their piece of it. Our platform is modular, too, so it scales with clients from startups to enterprise fleets. What is the one thing brands and retailers could be doing to make better use of technology to improve logistics? Integration, integration, integration! Most companies have these islands of technology: Their transportation management system (TMS) talks to their warehouse system, their inventory system talks to their point of sale (POS), but nothing talks to everything else. When you create a unified view of operations, however, you unlock optimization opportunities that weren't visible before. This integration enables AI-powered demand forecasting, dynamic pricing and real-time visibility platforms that actually improve customer communication and reduce failed deliveries. The technology exists, it's just a matter of connecting the dots. Are you optimistic about the state of supply chains in the next few years? I'm cautiously optimistic. Yes, we're dealing with unprecedented challenges like labor shortages, geopolitical instability and evolving consumer expectations. However, the rapid adoption of AI, automation and data-driven decision-making is creating much more resilient and adaptive supply chains. What gives me the most hope is seeing technology democratization happen in real-time. Smaller operators are gaining access to capabilities that were previously only available to enterprise companies. When a 50-truck carrier can compete on technology with a 5,000-truck fleet, it levels the playing field and drives innovation across the entire industry.
