Latest news with #Docusign
Cision Canada
3 days ago
- Business
- Cision Canada
Coveo AI Selected by Docusign to Power Next-Generation Customer Support
With Coveo, Docusign aims to improve self-service success, streamline agent workflows, and ensure consistent, relevant answers across all support channels, helping customers and agents find the right information faster. Docusign recognized that the Coveo AI-Relevance Platform™, honed over a decade of AI innovation, would provide the scalability, security, and intelligence required to optimize its customer support operations, drive efficiency, and improve both agent and customer experiences. Coveo: The AI Advantage for Customer Support Coveo's AI-Search and generative answering capabilities help some of the world's largest enterprises improve customer self-service, reduce support costs, and empower agents with the right knowledge at the right time. With 11 AI models powering real-time relevance, Coveo enables organizations like Docusign to: Bring together various content sources to deliver the most relevant content instantly to customers and agents Enhance case deflection and self-service success with generative answering Improve operational efficiency by reducing the time spent searching for information "As customer expectations for self-service and AI-powered support continue to rise, Docusign is taking a forward-thinking approach by investing in AI relevance," said John Grosshans, COO at Coveo. "We look forward to working alongside them to achieve their goals and deliver an exceptional support experience." About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV is a trademark of Coveo Solutions Inc. Coveo is a trademark of Coveo Solutions, Inc. SOURCE Coveo Solutions Inc.
Globe and Mail
5 days ago
- Business
- Globe and Mail
Has DOCU's 15% Year-to-Date Decline Created a Buying Opportunity?
Docusign, Inc. DOCU has been under considerable selling pressure, with the stock declining 15.4% year to date. This drop is in stark contrast to the 14% rally in its industry and the 6% gain in the Zacks S&P 500 composite, highlighting relative underperformance. However, looking at the bigger picture, DOCU shares have still gained 33% over the past year, suggesting that the current pullback may be a correction rather than a long-term downtrend. As of the latest close, the stock was priced at $76.21—approximately 29% below its 52-week high of $107.86. Moreover, it is trading below its 50-day moving average, signaling prevailing bearish sentiment among investors. DOCU Below 50-day Moving Average Given the recent weakness in DOCU shares, investors might view this as an attractive buying opportunity. But is now the right time to step in? Let's take a closer look. DOCU Enhances IAM With Microsoft, Salesforce Docusign continues to enhance its Intelligent Agreement Management (IAM) platform, strengthening its integration capabilities with enterprise powerhouses like Microsoft MSFT and Salesforce CRM. These collaborations are not just cosmetic; they are core to the company's mission of optimizing agreement workflows and delivering AI-driven insights that improve the end-user experience. By embedding itself more deeply into tools already familiar to business clients—such as Microsoft 365 and Salesforce's CRM suite—Docusign enables seamless agreement management within platforms that enterprises use daily. This integration simplifies contract processes, accelerates decision-making, and creates a unified ecosystem where legal, sales, and procurement teams can collaborate efficiently. The IAM platform's growing synergy also highlights Docusign's commitment to positioning itself as more than an e-signature solution—it's becoming a comprehensive digital agreement hub. Whether a user is drafting a contract within Microsoft Word or managing client pipelines in Salesforce, Docusign's IAM helps ensure that documents move swiftly through automated, intelligent workflows. These platform partnerships also deepen customer reliance on DOCU's services, anchoring it within critical enterprise infrastructure. As more businesses seek to modernize agreement processes, Docusign's integrations with Microsoft and Salesforce are proving instrumental in extending reach, improving retention and reinforcing its competitive edge in the SaaS landscape. DOCU Grows Revenue, Cash Amid Market Lead DOCU solidified its leadership in the e-signature market with a strong first-quarter fiscal 2026 performance. It recorded $764 million in total revenues, an 8% year-over-year increase. Impressively, $746 million of that came from subscriptions, highlighting the stability of its SaaS model. Subscription growth, driven in part by Microsoft and Salesforce-aligned services, reflects how enterprises are deepening their usage of Docusign across contract lifecycles. Net revenue retention improved to 101%, suggesting that customers are spending more on the platform. Though billings growth slowed to 4%, it was more indicative of extended renewal cycles than weakening demand. What stands out is Docusign's profitability and capital discipline. The company generated $228 million in free cash flow in the first quarter, translating to a healthy 30% margin. As integrations continue to enhance customer value, the company has also committed to shareholder returns, expanding its buyback authorization. These strategic moves suggest that DOCU is not only focused on growth but also on delivering sustained value. With Microsoft and Salesforce reinforcing its relevance across enterprises, and strong free cash flows backing that momentum, Docusign remains well-positioned to maintain its dominance while evolving into a broader digital agreement ecosystem. DOCU's Estimates Signal Slower Growth Ahead DOCU's growth outlook appears somewhat tepid, with the Zacks Consensus Estimate for fiscal 2026 earnings at $3.54, slightly below the prior year's figure. While a 7% earnings rebound is expected in fiscal 2027, the pace remains modest for a SaaS company striving to regain stronger momentum. Revenue projections also indicate gradual progress, with sales expected to increase 6% in fiscal 2026 and 6.4% in 2027. This level of growth may not be sufficient to excite investors, especially amid increasing competition in the digital agreement space. Without a meaningful catalyst to accelerate earnings or revenues, DocuSign risks being viewed as a mature player with limited upside, rather than a high-growth software leader able to command premium valuations. Hold DOCU: Wait-and-Watch Mode Advised DocuSign has come under pressure this year, underperforming both its peers and the broader market. While the company continues to enhance its product offering through deeper integration with Microsoft and Salesforce, the stock's recent weakness signals investor uncertainty. Despite strong profitability and consistent free cash flow, growth projections appear modest and do not reflect the high momentum often expected in the SaaS space. The stock is also exhibiting technical weakness, which may further weigh on sentiment. Given the current conditions, a hold approach is appropriate. Investors should wait for clearer signs of acceleration before reconsidering a buying position. DOCU currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. 7 Best Stocks for the Next 30 Days Just released: Experts distill 7 elite stocks from the current list of 220 Zacks Rank #1 Strong Buys. They deem these tickers "Most Likely for Early Price Pops." Since 1988, the full list has beaten the market more than 2X over with an average gain of +23.5% per year. So be sure to give these hand picked 7 your immediate attention. See them now >> Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Microsoft Corporation (MSFT): Free Stock Analysis Report Salesforce Inc. (CRM): Free Stock Analysis Report Docusign Inc. (DOCU): Free Stock Analysis Report
Business Wire
09-07-2025
- Business
- Business Wire
Moveworks Announces Strategic Partnership With Docusign to Bring Intelligent Agreement Workflows to the Moveworks AI Agent Marketplace
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)-- Moveworks, the leading agentic AI assistant for the enterprise, today announced a strategic partnership with Docusign, the Intelligent Agreement Management company, used by more than 1.7 million customers and over a billion users in 180 countries. The integration will bring Docusign's Intelligent Agreement Management capabilities to the Moveworks AI Agent Marketplace. The new Moveworks and Docusign integration, available now, enables employees to send, track, and manage agreements directly within Moveworks, using simple, conversational requests. Accessible from the Moveworks AI Agent Marketplace, a single hub for enterprise-ready AI agents, the Moveworks agents with Docusign IAM capabilities embed secure e-signature and agreement-workflow features in the employee's flow of work. Whether onboarding new hires, routing approvals, or updating contracts, employees can now complete critical agreement tasks without switching apps or breaking focus. Key benefits of the Moveworks and Docusign integration Accelerated approvals: Create, send, and sign documents in minutes, shaving days off traditional agreement cycles. Friction-free employee experience: Handle agreements from chat, email, or search inside Moveworks — no extra log-ins, no new UI to learn. Enterprise-grade trust and compliance: Docusign's globally recognized security and audit trails combine with Moveworks' AI governance for end-to-end protection. 'I personally rely on Docusign to securely sign agreements with all of our customers. By bringing Docusign's agreement technology into our AI Agent Marketplace, every employee can complete contract tasks instantly and securely — all through natural language,' said Bhavin Shah, CEO of Moveworks. 'This is one of the most anticipated integrations by executives who love our platform because they can now use it within our agentic experience. It's a major step forward toward a unified AI assistant for work.' 'Our partnership with Moveworks represents a powerful convergence with Docusign in harnessing the power of AI to streamline workflows and deliver what customers need, when they need it," said Bronwyn Hastings, Group Vice President, Partner Development & Alliances at Docusign. "Whether it's signing onboarding documents, routing approvals, or updating contracts, these tasks now happen seamlessly within existing workflows — no additional clicks or follow-ups required. This partnership with Moveworks marks the beginning of what's possible when intelligent agreement management meets everyday business processes." The Docusign integration is available today in the Moveworks AI Agent Marketplace as installable agent templates for all joint customers. This launch continues Moveworks' momentum in delivering trusted, ready-to-use AI agents that connect employees to the systems, data, and decisions that drive business forward. About Moveworks Moveworks is the leading agentic AI assistant, helping businesses transform with a single platform that empowers the entire workforce. Moveworks enables organizations to boost productivity by streamlining how employees across the company find answers and automate tasks. Over 350 large enterprises and more than 5 million employees rely on Moveworks — including 10% of the Fortune 500. Customers include Hearst, Instacart, Palo Alto Networks, Siemens, Toyota, and Unilever. Moveworks surpassed $100M ARR in September 2024 and has raised $315 million in funding at a $2.1 billion valuation from investors such as Alkeon, Bain, Iconiq, Kleiner Perkins, Lightspeed, Sapphire, and Tiger Global. The company is based in Mountain View, CA and has offices in Austin, Bangalore, New York, San Francisco, and Toronto.
Techday NZ
07-07-2025
- Business
- Techday NZ
Contract inefficiencies cost global economy AUD $3.13 trillion
Australian workplaces are experiencing a notable productivity slowdown, with new research indicating that inefficient contract management processes are contributing to the country's economic challenges. The latest report from Docusign, in collaboration with Deloitte, identifies outdated and manual agreement procedures as a factor behind ongoing micro-inefficiencies in businesses, which, when accumulated, significantly impact national productivity levels. The findings come as the Productivity Commission's most recent bulletin highlighted only a 0.2% growth in output, while hours worked rose by 0.3%—leading to stagnation in productivity results in early 2025. Despite widespread adoption of digital transformation initiatives and artificial intelligence (AI), many organisations still depend on fragmented contract workflows. According to Docusign, such inefficiencies equate to more than AUD $3.13 trillion in lost economic value on a global scale each year. Key findings The Docusign-Deloitte survey focused on the Australia and New Zealand (ANZ) region, uncovering the scale of the so-called 'Agreement Trap'. Lengthy negotiation cycles and delays in approval are prompting business leaders to prioritise operational efficiency measures. The study shows that 68% of ANZ decision-makers rate their contract creation capability as advanced, with 55% attributing significant performance improvements to this maturity. "Reversing Australia's weak productivity performance is one of the most urgent economic challenges we currently face, and slow business processes are only exacerbating the issue. It is perhaps no surprise that we're seeing businesses focus on tactical use cases like contract creation; what may seem like siloed inefficiencies at the individual business level actually causes a considerable strain on productivity when multiplied at the scale of the economy," said Shaun McLagan, Group Vice President and General Manager for ANZ at Docusign. The digital maturity gap The report highlights a disconnect between reported digital maturity and tangible impact on business performance. While 75% claim advanced capability in routing, editing, and approval workflows, only 39% saw notable enhancement from these capabilities. Similarly, 85% reported high maturity in customer experience; however, less than half (44%) credited this with significant performance benefits. In the area of business intelligence, 90% of ANZ leaders stated that insights and intelligence are mature functions within their organisations. Nonetheless, only 25% said these capabilities had significantly boosted business performance, which is behind the 33% reported by Japanese counterparts. McLagan commented: "ANZ leaders are rightly focused on driving microefficiencies, but many are still struggling to extract strategic value from their contract management systems. Despite investments in automation and advanced tools, the business impact often lags behind technological maturity. Organisations must think bigger, and more strategically, about how agreements can unlock long-term performance gains." AI and contract lifecycle management Artificial intelligence is increasingly regarded as a key enabler for agreement management transformation. Globally, business leaders estimate 60% of each capability within contract lifecycle management could be AI-assisted within the next three years. Nearly half (48%) of global leaders surveyed rank contract creation as a priority area for AI application, ahead of functions such as insights and intelligence (35%), customer experience (35%), agreement storage and categorisation (32%), review and risk evaluation (30%), and obligation and renewal management (28%). The report cautions, however, that while automation can drive immediate productivity gains, businesses could repeat previous mistakes by ignoring use cases with potential for long-term strategic value. McLagan said: "Contract creation being an essential area for AI indicates a key pain point for organisations. However, AI and intelligent agreement management represent an opportunity for businesses to think beyond automating away pain points and digging deeper into the untapped potential trapped inside static contracts." He added, "Agreements are the heartbeat of the economy. As Australia seeks to turn the tide on its productivity slump, closing the gap between digital maturity and real-world business impact in agreement management will play a key role in growing the modern economy." Survey methodology The Docusign and Deloitte survey drew on responses from over 1,400 business leaders across 14 countries, including Australia and New Zealand. Organisations surveyed ranged in size from 125 to 20,000 employees and included representatives from sales, procurement, customer experience, human resources, legal, and information technology roles. Respondents were at director level or above and held responsibility for contract management functions. The research combined quantitative data with qualitative interviews for context.
Yahoo
05-07-2025
- Business
- Yahoo
Why Docusign Stock Stumbled Last Month
Its first-quarter earnings featured dynamics in one metric that worried both investors and analysts. This was despite a double beat on analyst estimates and encouraging growth in other metrics. 10 stocks we like better than Docusign › An uninspiring quarterly earnings report and a clutch of analyst price target cuts put Docusign (NASDAQ: DOCU) stock in the market's doghouse in June. The first month of summer surely wasn't the warmest for the company, as its shares lost over 12% of their value during the period. Before the first trading week of the month was over, Docusign had unveiled its first quarter of fiscal 2026 figures. At first glance, they looked good -- revenue cranked 8% higher year over year (to almost $764 million), which was an encouraging result given the company's well-established position in its niche. That was on the back of a 4% climb in billings to just under $740 million. Similarly, its bottom line rose at a pleasing rate. The company's non-GAAP (adjusted) net income improved by just over 10% to hit nearly $191 million, or $0.90 per share. Both key fundamentals easily topped the consensus analyst estimates, which called for slightly more than $749 million in revenue and per-share adjusted net income of $0.81. Meanwhile, on the stock price-supporting front, Docusign announced a $1 billion increase in its common share repurchase program, which has neither a minimum purchase commitment nor a fixed end date. As of June 5, the company added that it had $1.4 billion in potential buybacks remaining from existing authorizations. The catch with Docusign's first quarter wasn't disappointing revenue, earnings, or the bulked-up stock repurchase initiative; it was the company's billings. First, many analysts tracking the stock were expecting a higher figure than the sub-$740 million the company posted. More than one also pointed out that the actual result landed below the midpoint of management's guidance. Compounding that, Docusign cut its full-year guidance for the crucial billings figure. And while this wasn't drastic -- it's now modeling $3.28 billion to $3.34 billion, against the preceding $3.3 billion to $3.35 billion -- no investor loves it when a forecast gets the chop. At least some of the recent dynamic with billings can be attributed to product evolution. Docusign rolled out its next-generation Intelligent Agreement Management (IAM) platform in April 2024, and it seems some clients have been slow to adopt it, hence the disappointing billings performance. I feel that IAM is still relatively new. That, plus the fact that it represents a comparatively premium product from Docusign, is probably responsible for the recent drag. Yet, to me, it represents an advancement for the company, as it's offering notably more sophisticated and useful functionality for its customers. Yes, the billings performance is a concern, so if I were an investor, I'd surely watch that metric going forward. For the most part, though, I think Docusign runs a solid business, and I'd be bullish on its future. Before you buy stock in Docusign, consider this: The Motley Fool Stock Advisor analyst team just identified what they believe are the for investors to buy now… and Docusign wasn't one of them. The 10 stocks that made the cut could produce monster returns in the coming years. Consider when Netflix made this list on December 17, 2004... if you invested $1,000 at the time of our recommendation, you'd have $699,558!* Or when Nvidia made this list on April 15, 2005... if you invested $1,000 at the time of our recommendation, you'd have $976,677!* Now, it's worth noting Stock Advisor's total average return is 1,060% — a market-crushing outperformance compared to 180% for the S&P 500. Don't miss out on the latest top 10 list, available when you join . See the 10 stocks » *Stock Advisor returns as of June 30, 2025 Eric Volkman has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Docusign. The Motley Fool has a disclosure policy. Why Docusign Stock Stumbled Last Month was originally published by The Motley Fool
