Latest news with #DubaiChambers
Mid East Info
12 hours ago
- Business
- Mid East Info
Dubai Chamber of Commerce highlights promising expansion opportunities for local companies in Caucasus and Southeast Asia regions
Session hosted as part of preparations for chamber's upcoming trade missions to Armenia, Georgia, Malaysia, and Cambodia during H2 2025 • Salem Al Shamsi: 'We remain committed to empowering the local business community to capitalise on promising opportunities in global markets and drive sustainable growth and expansion.' • The event attracted more than 160 participants and highlighted key business, trade, and investment opportunities. Dubai, United Arab Emirates – Dubai Chamber of Commerce, one of the three chambers operating under Dubai Chambers, has successfully hosted its latest 'In Focus' session, providing Dubai-based companies with comprehensive insights on expansion opportunities in Armenia, Georgia, Malaysia, and Cambodia. The event was held in the presence of H.E. Eng. Sultan bin Saeed Al Mansoori, Chairman of Dubai Chambers; H.E. Giorgi Janjgava, Ambassador of Georgia to the United Arab Emirates; H.E. Sman Manan, Ambassador Extraordinary and Plenipotentiary of the Kingdom of Cambodia to Kuwait, Qatar, the United Arab Emirates, and Bahrain; together with H.E. Mohamed Fadly Amri Aliaman, Consul General of Malaysia in Dubai; H.E. Artak Avetisyan, Consul General of the Republic of Armenia in Dubai; and H.E. Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers. The event, which attracted more than 160 participants, highlighted key trade and investment opportunities, market entry processes, and effective strategies for achieving sustainable growth in the four target markets. Salem Al Shamsi, Vice President of International Relations at Dubai Chambers, commented: 'We remain committed to empowering the local business community to capitalise on promising opportunities in global markets and achieve sustainable growth and expansion by leveraging Dubai's unique strengths as an international business hub. In doing so, we contribute to enhancing the competitiveness of the private sector and accelerating the growth of the emirate's non-oil foreign trade.' The session featured a detailed presentation outlining Dubai Chamber of Commerce's efforts to support the international expansion of Dubai-based companies, with a particular emphasis on key business opportunities available in Armenia, Georgia, Malaysia, and Cambodia. This was followed by a panel discussion focused on the trade and investment landscapes of the four countries. Dubai Chamber of Commerce's In Focus sessions are designed to provide in-depth market intelligence and tailored recommendations to support companies at every stage of their international expansion journey. This includes timely market insights, practical advice on business setup, and guidance on establishing a presence and forming strategic joint ventures in the targeted countries. These sessions serve as a precursor to the chamber's 'New Horizons' initiative, which offers Dubai-based companies the opportunity to participate in carefully selected trade missions and networking events in priority markets to explore investment prospects and build strategic business partnerships.
Gulf Today
3 days ago
- Business
- Gulf Today
Dubai Chambers to enhance private sector customer service
Dubai Chambers has successfully hosted a customer experience (CX) community event to showcase the latest trends and innovations in service excellence. The workshop was organised as part of Dubai Chambers' Service Excellence Programme, which was launched to help elevate customer service practices throughout the private sector. The event, which attracted more than 60 representatives from private sector companies operating across diverse industries, featured a panel session highlighting how artificial intelligence can be leveraged to enhance customer interactions via instant messaging platforms. This was followed by a presentation on strategies to strengthen employee engagement in delivering positive customer experiences, in recognition of the vital role of organisational culture in improving customer satisfaction. A further session focused on approaches to meeting the evolving expectations of customers, with an emphasis on agility, real-time feedback, and integrated digital experiences. Organised in collaboration with ARCET Global, the event also offered in-depth data and insights on the latest developments in customer experience, with leading experts highlighting the importance of flexibility and integrated digital experiences in improving service delivery. Discussions emphasised the critical role of artificial intelligence, chatbots, and real-time analytics in enhancing all aspects of customer experience management. The event reiterated the need to focus on service design tools that reflect customer behaviours and expectations, as well as the importance of combining these with digital solutions to deliver a smooth and fully integrated customer journey. It also highlighted the importance of adopting effective methods to demonstrate the impact and value of customer experience enhancements on business performance. Dubai Chambers' Service Excellence Programme provides participating companies with quarterly mystery shopper reports that offer detailed feedback on their customer service performance, identifying strengths and highlighting areas for improvement. This helps businesses make data-driven decisions and implement effective strategies to enhance their customer experience. The programme evaluates companies based on criteria aligned with global best practices, including branch appearance, policy and criteria, employees, service delivery, payment transaction, services provided for people of determination, and customer happiness measurements. It also assesses the added value companies bring to customers through digital channels, including services provided via mobile applications, websites, and social media platforms. To ensure the Service Excellence Programme remains relevant and responsive to the evolving local business environment, Dubai Chambers has also expanded its scope to include the evaluation of customer experience in new areas including the insurance sector and concept stores. Meanwhile the International Chamber of Commerce (ICC) has elected Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, as a member of its Executive Board, reinforcing Dubai's leadership in advancing global trade, driving business growth, and fostering international partnerships. The ICC is the world's largest business organisation, representing a network of 45 million companies ranging from small and medium enterprises (SMEs) to multinational corporations (MNCs) that collectively employ over one billion people in more than 170 countries. Lootah commented, 'Dubai is continuing to advance its efforts to strengthen international economic cooperation and enhance cross-border trade flows, with a strong focus on developing a dynamic global ecosystem that fosters private sector growth and promotes a more competitive business environment.' Founded in Paris in 1919, the ICC serves as the voice of the global business community. The value of merchandise trade conducted through its membership network exceeds $17.5 trillion annually, with the organisation maintaining a presence in over 100 countries through its various national committees. The appointment of Dubai Chambers' President and CEO to the ICC Executive Board reflects Dubai's prominent role in driving global cooperation, as well as building constructive partnerships that advance global trade and strengthen collaboration between business communities worldwide. Earlier a new analysis by Dubai Chamber of Commerce, one of the three chambers operating under the umbrella of Dubai Chambers, has revealed that Indian-owned businesses topped the list of non-Emirati companies joining the chamber in Q1, 2025. A total of 4,543 new members from India joined during the three-month period, representing year-over-year (YoY) growth of 4.4 per cent and underlining the vital economic role played by Indian companies as Dubai's largest foreign business community. Pakistan followed in second place, with 2,154 new companies registering as members of the chamber during the first quarter of the year. 1,362 new Egyptian companies joined the chamber, placing the country third among the top nationalities of new member companies. The number of new companies from Bangladesh achieved significant year-over-year growth of 28.5 per cent, with 817 new companies registering as members of the chamber. The United Kingdom ranked fifth with 678 new companies, while Syria secured sixth place on the list with 462 new member companies. Companies from Jordan claimed the seventh spot, with 350 new companies joining the chamber's membership. China ranked eighth on the list, with 347 new Chinese companies registering as members of the chamber. Turkiye secured the ninth spot with 329 new members, while Iraq came tenth with 303 new companies. WAM
Mid East Info
3 days ago
- Business
- Mid East Info
Dubai Chambers organises customer experience community event to advance customer service excellence in the private sector
The event showcased practical examples of how artificial intelligence can be leveraged to enhance customer interactions and explored the critical link between employee engagement and customer experience outcomes. Dubai, UAE – Dubai Chambers has successfully hosted a customer experience (CX) community event to showcase the latest trends and innovations in service excellence. The workshop was organised as part of Dubai Chambers' Service Excellence Programme, which was launched to help elevate customer service practices throughout the private sector. The event, which attracted more than 60 representatives from private sector companies operating across diverse industries, featured a panel session highlighting how artificial intelligence can be leveraged to enhance customer interactions via instant messaging platforms. This was followed by a presentation on strategies to strengthen employee engagement in delivering positive customer experiences, in recognition of the vital role of organisational culture in improving customer satisfaction. A further session focused on approaches to meeting the evolving expectations of customers, with an emphasis on agility, real-time feedback, and integrated digital experiences. Organised in collaboration with ARCET Global, the event also offered in-depth data and insights on the latest developments in customer experience, with leading experts highlighting the importance of flexibility and integrated digital experiences in improving service delivery. Discussions emphasised the critical role of artificial intelligence, chatbots, and real-time analytics in enhancing all aspects of customer experience management. The event reiterated the need to focus on service design tools that reflect customer behaviours and expectations, as well as the importance of combining these with digital solutions to deliver a smooth and fully integrated customer journey. It also highlighted the importance of adopting effective methods to demonstrate the impact and value of customer experience enhancements on business performance. Dubai Chambers' Service Excellence Programme provides participating companies with quarterly mystery shopper reports that offer detailed feedback on their customer service performance, identifying strengths and highlighting areas for improvement. This helps businesses make data-driven decisions and implement effective strategies to enhance their customer experience. The programme evaluates companies based on criteria aligned with global best practices, including branch appearance, policy and criteria, employees, service delivery, payment transaction, services provided for people of determination, and customer happiness measurements. It also assesses the added value companies bring to customers through digital channels, including services provided via mobile applications, websites, and social media platforms. To ensure the Service Excellence Programme remains relevant and responsive to the evolving local business environment, Dubai Chambers has also expanded its scope to include the evaluation of customer experience in new areas including the insurance sector and concept stores.
Al Etihad
4 days ago
- Business
- Al Etihad
Dubai Chambers' President and CEO elected as member of Executive Board of (ICC)
24 June 2025 12:49 DUBAI (ALETIHAD)The International Chamber of Commerce (ICC) has elected Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, as a member of its Executive Board, reinforcing Dubai's leadership in advancing global trade, driving business growth, and fostering international partnerships. The ICC is the world's largest business organisation, representing a network of 45 million companies ranging from small and medium enterprises (SMEs) to multinational corporations (MNCs) that collectively employ over one billion people in more than 170 in Paris in 1919, the ICC serves as the voice of the global business community. The value of merchandise trade conducted through its membership network exceeds $ 17.5 trillion annually, with the organisation maintaining a presence in over 100 countries through its various national appointment of Dubai Chambers' President and CEO to the ICC Executive Board reflects Dubai's prominent role in driving global cooperation, as well as building constructive partnerships that advance global trade and strengthen collaboration between business communities worldwide. This consolidates Dubai's status as a hub for shaping the future of global trade, facilitating business activity, and influencing international economic appointment reaffirms the global community's confidence in Dubai's unique economic model, which combines an ambitious vision with flexible legislation, strong public-private sector collaboration, and robust support for business growth. It also reflects the emirate's deep international ties and global position among the world's leading centres for economic ICC plays a vital role in promoting global trade growth and shaping international economic policy in collaboration with local and global institutions. The organisation is instrumental in establishing the rules governing international commercial transactions and the global Ali Rashed Lootah, President and CEO of Dubai Chambers, commented: 'Dubai is continuing to advance its efforts to strengthen international economic cooperation and enhance cross-border trade flows, with a strong focus on developing a dynamic global ecosystem that fosters private sector growth and promotes a more competitive business environment. Dubai Chambers will continue to play an active role in shaping global dialogue on the future of trade, market integration, and business innovation, as well as building partnerships that contribute to sustainable global economic growth.'The ICC also encompasses the World Chambers Federation (WCF), which serves as an essential platform for dialogue and cooperation among chambers of commerce worldwide on key issues relating to SME development and private sector support. The federation is the largest global network of chambers and brings together more than 1,500 chambers of commerce from over 100 countries. The WCF organises the World Chambers Congress, the only forum dedicated to chamber leaders, providing an opportunity to exchange knowledge, share best practices, and build global networks. The congress attracts more than 15,000 participants.
Al Etihad
5 days ago
- Business
- Al Etihad
UAE, Canada issue joint statement on visit to Ottawa of Abdullah bin Zayed
23 June 2025 23:58 OTTAWA (WAM)The Honourable Anita Anand, Minister of Foreign Affairs of Canada, hosted His Highness Sheikh Abdullah bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Foreign Affairs, for a visit to Canada from June 19 to 20, 2025. The visit reaffirmed the shared commitment of Canada and the UAE to deepen bilateral cooperation across trade, investment, innovation, people-to-people ties, international development, and regional peace and the visit, His Highness Sheikh Abdullah bin Zayed Al Nahyan met with the Right Honourable Mark Carney, Prime Minister of Canada. The two sides discussed the growing ties between Canada and the behalf of President His Highness Sheikh Mohamed bin Zayed Al Nahyan, His Highness Sheikh Abdullah bin Zayed Al Nahyan extended to Prime Minister Carney an invitation to visit the UAE this and the UAE will continue to deepen their bilateral relationship by exploring new opportunities for cooperation, with particular emphasis on economic ties. Both countries welcomed the launch of the Dubai Chambers office in Toronto—the organization's first in North America—which will serve as a strategic platform to foster deeper commercial ties. The Honourable Maninder Sidhu, Canada's Minister of International Trade, attended the launch of the International Dubai Chambers alongside His Excellency Sultan bin Saeed Al Mansoori, the UAE Foreign Minister's Envoy to Canada. The new office comes as part of the Dubai Global initiative and deepening economic ties with Canada. This opening reflects a shared ambition to unlock new opportunities for collaboration in priority sectors, including artificial intelligence, energy and infrastructure, and underscores Canada's important role in the UAE's global trade and investment countries also recognized the important role of the Canada-UAE Business Council in bringing together business leaders from both countries to develop actionable business opportunities and advance national economic on the strong foundation of institutional partnerships—exemplified by the global collaboration between Caisse de dépôt et placement du Québec and DP World across 15 ports and logistics parks—both countries expressed their intent to pursue new avenues for strategic investment and long-term economic engagement. Canada and the UAE reiterated their commitment to the swift conclusion of the ongoing negotiations for a Foreign Investment Promotion and Protection Agreement (FIPA).The Honourable Maninder Sidhu, Canada's Minister of International Trade, and Dr. Thani bin Ahmed Al Zeyoudi, UAE Minister of Foreign Trade, co-led a business round table on June 19, 2025, organized by the Canada-UAE Business Intelligence, Emerging Technologies, and Digital Innovation: Recognizing the transformative potential of artificial intelligence (AI), both countries reaffirmed their interest in exploring collaboration in this critical domain. Canada, home to one of the world's most dynamic AI ecosystems, recently appointed its first Minister of Artificial Intelligence and Digital Innovation, reflecting a renewed national commitment to responsible AI leadership. The UAE, a global leader in AI and the first to appoint a Minister of State for AI, has articulated a dedicated foreign policy position on AI, emphasizing principles of international cooperation, sustainable development and responsible governance. In this regard, the UAE continues to invest in talent development, infrastructure and technology-access Ministers welcomed ongoing dialogue between institutions and stakeholders to explore cooperation in AI and emerging technology research, commercialization, and responsible deployment. Both sides emphasized the importance of inclusive, secure, responsible, and sustainable AI development that supports innovation and economic growth. Water Both countries recognized that water lies at the core of climate action, affirming their shared commitment to addressing global water challenges. Both sides underscored the need to strengthen international cooperation, highlighting the upcoming 2026 UN Water Conference, to be co-hosted by the UAE and Senegal, as a key opportunity to advance global water efforts. They also stressed the importance of investing in water technology and innovation to scale up water-scarcity solutions, as exemplified by the UAE's launch of the Mohamed bin Zayed Water Initiative in early 2024. Energy and Natural Resources Canada and the UAE reaffirmed their shared commitment to advancing energy security and accelerating a just transition to a low-carbon economy. The UAE's growing investment footprint in Canada demonstrates the strong commercial foundation for future cooperation. Canada welcomed the UAE's interest in formalizing energy collaboration. Canada recognized the UAE's pioneering efforts in the energy sphere and welcomed the UAE's interest in promoting greater energy collaboration on an international level. Canada also expressed support for continued dialogue on joint initiatives in decarbonization, liquified natural gas, nuclear, hydrogen, and critical mineral value this context, Canada and the UAE highlighted their dedication to build on their current ties in the fields of energy and critical energy-transition minerals, while including a focus on promoting investment opportunities and enhancing mutual investment attraction. International Peace and Security Canada and the UAE reiterated their shared commitment to promoting peace, stability, and inclusive prosperity across the Middle East and beyond. Both countries emphasized the importance of sustained diplomatic engagement, humanitarian leadership, and multilateral cooperation in addressing geopolitical unequivocally condemned all acts of terrorism. They reaffirmed the importance of maintaining and promoting peace and coexistence and their rejection of intolerance, hate speech, discrimination and all forms of and the UAE also restated that the principles of dialogue, adherence to international law, and respect for state sovereignty are essential to resolving the conflict between Israel and Iran. Both sides stressed the need for an immediate and permanent ceasefire in Gaza; the release of all remaining hostages; and the urgent, sustainable, unhindered, at-scale flow of aid to address the appalling humanitarian and the UAE also underscored the importance of sustained efforts to advance a serious political horizon toward the two-state solution. The Ministers reaffirmed the urgent need for de-escalation and urged all parties to refrain from actions that further destabilize the region. Both sides reasserted that diplomatic engagement remains essential to ensuring long-term regional stability and international Committee for Cooperation: Both countries are actively using the Joint Committee for Cooperation (JC) as a strategic platform to drive forward a deeper, more institutionalized partnership. Through regular, high-level dialogue, the JC is advancing collaboration in priority areas such as trade and investment, defence and security, and climate and energy. Canada will host the next Ministerial meeting, reinforcing the shared commitment to sustained, results-driven Development Cooperation: Canada and the UAE reaffirmed their mutual determination to address pressing global development and humanitarian challenges. Canada welcomed the UAE's role as a global development and humanitarian partner. Recognizing the unprecedented scale and severity of humanitarian crises around the world, Canada and the UAE reaffirmed their shared commitment to cooperate closely in delivering assistance and empowering communities. Both countries underscored the importance of this partnership, and committed to leveraging their complementary strengths, particularly during a time of intensifying conflicts around the commended the UAE's global leadership in humanitarian and mediation efforts, including in Gaza, where the UAE has emerged as the largest bilateral aid donor, and in Ukraine, where the UAE has facilitated 15 prisoner-of-war exchanges, consistent with Canada's ongoing efforts to address the human dimension of the war. These efforts underscore a shared commitment to upholding international humanitarian law and fostering dialogue in times of conflict. Both sides emphasized the importance of pursuing durable and just solutions grounded in international law and inclusive political processes. They expressed their mutual intent to continue working together on their shared goals of advancing stability and development, promoting tolerance and coexistence, protecting human dignity, and addressing hate speech, discrimination and all forms of extremism. People to People Canada and the UAE celebrated their deepening people-to-people ties, which serve as a cornerstone of the growing bilateral partnership. Canada welcomed the increasing number of Emirati students in Canadian higher education institutions, reflecting mutual recognition of academic excellence. The UAE acknowledged the valuable contributions of the more than 60,000 Canadians living and working in the Emirates, who continue to enrich the diversity, innovation and vibrancy of UAE two countries also stressed their shared commitment to cultural exchange and intercultural dialogue to foster mutual understanding and respect. Both sides recognize the landmark presentation of the 'As the Sun Appears from Beyond' exhibition, which celebrates the richness and diversity of contemporary Islamic art, and recently showcased in Toronto through a partnership between the Aga Khan Museum and the UAE Ministry of Culture. Conclusion The two sides reaffirmed their strong and growing relationship, rooted in mutual respect, shared objectives, and a common vision for sustainable prosperity and global stability. The visit marked a significant step forward in the Canada-UAE relationship. Both countries are committed to maintaining high-level engagement, concluding further mutually beneficial instruments, and building a durable, forward-looking partnership that delivers tangible benefits for their peoples and contributes to global peace and prosperity.
