Latest news with #DubaiChambers'
Gulf Today
3 days ago
- Business
- Gulf Today
Dubai Chambers to enhance private sector customer service
Dubai Chambers has successfully hosted a customer experience (CX) community event to showcase the latest trends and innovations in service excellence. The workshop was organised as part of Dubai Chambers' Service Excellence Programme, which was launched to help elevate customer service practices throughout the private sector. The event, which attracted more than 60 representatives from private sector companies operating across diverse industries, featured a panel session highlighting how artificial intelligence can be leveraged to enhance customer interactions via instant messaging platforms. This was followed by a presentation on strategies to strengthen employee engagement in delivering positive customer experiences, in recognition of the vital role of organisational culture in improving customer satisfaction. A further session focused on approaches to meeting the evolving expectations of customers, with an emphasis on agility, real-time feedback, and integrated digital experiences. Organised in collaboration with ARCET Global, the event also offered in-depth data and insights on the latest developments in customer experience, with leading experts highlighting the importance of flexibility and integrated digital experiences in improving service delivery. Discussions emphasised the critical role of artificial intelligence, chatbots, and real-time analytics in enhancing all aspects of customer experience management. The event reiterated the need to focus on service design tools that reflect customer behaviours and expectations, as well as the importance of combining these with digital solutions to deliver a smooth and fully integrated customer journey. It also highlighted the importance of adopting effective methods to demonstrate the impact and value of customer experience enhancements on business performance. Dubai Chambers' Service Excellence Programme provides participating companies with quarterly mystery shopper reports that offer detailed feedback on their customer service performance, identifying strengths and highlighting areas for improvement. This helps businesses make data-driven decisions and implement effective strategies to enhance their customer experience. The programme evaluates companies based on criteria aligned with global best practices, including branch appearance, policy and criteria, employees, service delivery, payment transaction, services provided for people of determination, and customer happiness measurements. It also assesses the added value companies bring to customers through digital channels, including services provided via mobile applications, websites, and social media platforms. To ensure the Service Excellence Programme remains relevant and responsive to the evolving local business environment, Dubai Chambers has also expanded its scope to include the evaluation of customer experience in new areas including the insurance sector and concept stores. Meanwhile the International Chamber of Commerce (ICC) has elected Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, as a member of its Executive Board, reinforcing Dubai's leadership in advancing global trade, driving business growth, and fostering international partnerships. The ICC is the world's largest business organisation, representing a network of 45 million companies ranging from small and medium enterprises (SMEs) to multinational corporations (MNCs) that collectively employ over one billion people in more than 170 countries. Lootah commented, 'Dubai is continuing to advance its efforts to strengthen international economic cooperation and enhance cross-border trade flows, with a strong focus on developing a dynamic global ecosystem that fosters private sector growth and promotes a more competitive business environment.' Founded in Paris in 1919, the ICC serves as the voice of the global business community. The value of merchandise trade conducted through its membership network exceeds $17.5 trillion annually, with the organisation maintaining a presence in over 100 countries through its various national committees. The appointment of Dubai Chambers' President and CEO to the ICC Executive Board reflects Dubai's prominent role in driving global cooperation, as well as building constructive partnerships that advance global trade and strengthen collaboration between business communities worldwide. Earlier a new analysis by Dubai Chamber of Commerce, one of the three chambers operating under the umbrella of Dubai Chambers, has revealed that Indian-owned businesses topped the list of non-Emirati companies joining the chamber in Q1, 2025. A total of 4,543 new members from India joined during the three-month period, representing year-over-year (YoY) growth of 4.4 per cent and underlining the vital economic role played by Indian companies as Dubai's largest foreign business community. Pakistan followed in second place, with 2,154 new companies registering as members of the chamber during the first quarter of the year. 1,362 new Egyptian companies joined the chamber, placing the country third among the top nationalities of new member companies. The number of new companies from Bangladesh achieved significant year-over-year growth of 28.5 per cent, with 817 new companies registering as members of the chamber. The United Kingdom ranked fifth with 678 new companies, while Syria secured sixth place on the list with 462 new member companies. Companies from Jordan claimed the seventh spot, with 350 new companies joining the chamber's membership. China ranked eighth on the list, with 347 new Chinese companies registering as members of the chamber. Turkiye secured the ninth spot with 329 new members, while Iraq came tenth with 303 new companies. WAM
Mid East Info
3 days ago
- Business
- Mid East Info
Dubai Chambers organises customer experience community event to advance customer service excellence in the private sector
The event showcased practical examples of how artificial intelligence can be leveraged to enhance customer interactions and explored the critical link between employee engagement and customer experience outcomes. Dubai, UAE – Dubai Chambers has successfully hosted a customer experience (CX) community event to showcase the latest trends and innovations in service excellence. The workshop was organised as part of Dubai Chambers' Service Excellence Programme, which was launched to help elevate customer service practices throughout the private sector. The event, which attracted more than 60 representatives from private sector companies operating across diverse industries, featured a panel session highlighting how artificial intelligence can be leveraged to enhance customer interactions via instant messaging platforms. This was followed by a presentation on strategies to strengthen employee engagement in delivering positive customer experiences, in recognition of the vital role of organisational culture in improving customer satisfaction. A further session focused on approaches to meeting the evolving expectations of customers, with an emphasis on agility, real-time feedback, and integrated digital experiences. Organised in collaboration with ARCET Global, the event also offered in-depth data and insights on the latest developments in customer experience, with leading experts highlighting the importance of flexibility and integrated digital experiences in improving service delivery. Discussions emphasised the critical role of artificial intelligence, chatbots, and real-time analytics in enhancing all aspects of customer experience management. The event reiterated the need to focus on service design tools that reflect customer behaviours and expectations, as well as the importance of combining these with digital solutions to deliver a smooth and fully integrated customer journey. It also highlighted the importance of adopting effective methods to demonstrate the impact and value of customer experience enhancements on business performance. Dubai Chambers' Service Excellence Programme provides participating companies with quarterly mystery shopper reports that offer detailed feedback on their customer service performance, identifying strengths and highlighting areas for improvement. This helps businesses make data-driven decisions and implement effective strategies to enhance their customer experience. The programme evaluates companies based on criteria aligned with global best practices, including branch appearance, policy and criteria, employees, service delivery, payment transaction, services provided for people of determination, and customer happiness measurements. It also assesses the added value companies bring to customers through digital channels, including services provided via mobile applications, websites, and social media platforms. To ensure the Service Excellence Programme remains relevant and responsive to the evolving local business environment, Dubai Chambers has also expanded its scope to include the evaluation of customer experience in new areas including the insurance sector and concept stores.
Dubai Eye
4 days ago
- Business
- Dubai Eye
AI among key sectors unlocked in new UAE-Canada partnerships
The UAE and Canada will expand cooperation in several key sectors, including artificial intelligence, trade and energy. It follows UAE Foreign Minister Sheikh Abdullah bin Zayed Al Nahyan's official visit to Canada last week, where he held talks with Canada's Foreign Minister Anita Anand and Canadian Prime Minister Mark Carney. The two sides emphasised the need for responsible and inclusive AI development, welcoming "ongoing dialogue between institutions and stakeholders to explore cooperation" to support "innovation and economic growth". The two sides also announced the launch of Dubai Chambers' first North American office in Toronto, intended to strengthen economic ties and foster new opportunities for trade and investment. They also reviewed the ongoing work of the Canada-UAE Business Council and existing partnerships between DP World and Caisse de Depot et Placement du Quebec (CDPQ). Discussions also continued towards concluding a Foreign Investment Promotion and Protection Agreement (FIPA). On climate and water issues, the two nations reaffirmed their commitment to addressing global water challenges, with a focus on technological innovation and collaboration in the lead-up to the 2026 UN Water Conference, which the UAE will co-host. Energy cooperation also featured prominently, with both countries agreeing to deepen collaboration in clean energy, decarbonisation and mineral development. In discussions on peace and security, Canada and the UAE called for an immediate and lasting ceasefire in Gaza, the release of hostages and unhindered humanitarian aid access. Both governments reiterated their support for a two-state solution, condemned extremism and hate speech and stressed the importance of diplomacy and respect for international law in resolving regional conflicts. Canada also acknowledged the UAE's humanitarian leadership, particularly in Gaza and Ukraine, including its role in aid delivery and prisoner-of-war mediation. The two nations reaffirmed their shared commitment to international development, humanitarian assistance, and long-term conflict resolution rooted in human dignity and inclusive political processes. People-to-people ties were highlighted as a foundation of the bilateral relationship. Canada welcomed the growing number of Emirati students in Canadian universities, while the UAE recognised the contributions of more than 60,000 Canadians living and working in the Emirates. The two sides also celebrated ongoing cultural exchanges, including the 'As the Sun Appears from Beyond' exhibition presented in Toronto in collaboration with the Aga Khan Museum.
Hi Dubai
03-06-2025
- Business
- Hi Dubai
Dubai Chambers Strengthens Thai Ties as Investments Hit $626 Million
Direct Thai investments in Dubai have reached around $626 million over the past five years, according to Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, who reaffirmed the Emirate's growing economic ties with Thailand during a recent trade mission to Southeast Asia. Speaking at the 'Doing Business with Thailand' forum in Bangkok on May 29, Lootah announced the launch of a new Dubai International Chamber office in the Thai capital. The move, part of Dubai Chambers' 'New Horizons' initiative, aims to deepen collaboration with Thailand's private sector and open new avenues for trade and investment. Thailand is already one of Dubai's key trading partners in the ASEAN region. Non-oil trade between the two reached $6.5 billion in 2024, marking a 23% rise from $5.3 billion in 2023. Lootah highlighted this growth as a clear sign of the strengthening economic momentum between the two sides. The opening of the Bangkok office coincided with a broader trade mission involving 20 Emirati companies exploring market opportunities in Thailand. The initiative is part of Dubai Chambers' wider plan to establish 50 international representative offices by 2030 to support the global expansion of UAE businesses and bolster Dubai's position as a commercial hub. Lootah underscored the chamber's commitment to empowering local companies to access international markets, forge strategic partnerships, and contribute to Dubai's long-term economic goals. News Source: Emirates News Agency
Gulf Today
02-06-2025
- Business
- Gulf Today
Thai investments in Dubai reach $626 million over five years
Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, announced that direct Thai investments in the Emirate of Dubai have reached approximately $626 million over the past five years. He expressed optimism that these figures will continue to grow, supported by ongoing efforts to strengthen economic relations between Dubai and Thailand, including the recent opening of a new Dubai International Chamber representative office in the Thai capital, Bangkok. In statements to the Emirates News Agency (WAM) during the 'Doing Business with Thailand' forum held on the 29th May, part of Dubai Chambers' trade mission to the Philippines and Thailand, Lootah stated that the new office is part of the Dubai Chamber of Commerce's 'New Horizons' trade mission to Southeast Asia. He described it as a strategic move to enhance the UAE business community's presence in the Thai market and to expand trade and investment opportunities with this dynamic economy. Lootah said that Thailand is among Dubai's leading trading partners in the ASEAN region. 'Through this on-ground presence, we aim to deepen ties with the private sector and strengthen collaboration between the two sides,' he said. He also noted a significant increase in non-oil trade between Dubai and Thailand in recent years, which grew by 23% to $6.5 billion in 2024, up from approximately $5.3 billion in 2023. This reflects the growing momentum in bilateral economic ties and underlines the strategic importance of the Thai market within Dubai Chambers' global expansion plans. The Bangkok office launch coincided with the trade mission and included 20 Emirati companies, which were introduced to Thailand's investment environment and market opportunities, with the aim of boosting commercial ties and supporting the international expansion plans of UAE businesses. Lootah emphasised that the Bangkok office is the latest addition to Dubai Chambers' expanding network of international offices, which aligns with the chamber's strategy to open 50 representative offices worldwide by 2030. This effort is intended to support Dubai's goals of broadening its foreign trade and cementing its position as a global hub for commerce and investment. He also reaffirmed Dubai Chambers' commitment to enabling local companies to access global markets and forge strategic partnerships that align with Dubai's economic vision and support the sustainability and growth of its key sectors. WAM
