Latest news with #DubaiSustainableTourismStamp
Syyaha
23-04-2025
- Business
- Syyaha
Interview with General Manager – Kempinski Mall of the Emirates, Mr Slim Zaiane
'How does the hotel leverage customer feedback and trends to continuously improve guest experiences?' At Kempinski Mall of the Emirates, we view guest feedback as an essential tool for growth, with each comment carefully analyzed and shared across departments to drive meaningful improvements. We understand that offerings which resonated a few years ago may no longer align with the current interests of our guests; that's why we constantly introduce new concepts—whether in dining, wellness, or overall concierge experiences. By staying attuned to evolving trends and preferences, we ensure each stay remains personalized, relevant, and truly memorable 'Tell us a bit more about the level of importance for technology that plays in enhancing guest satisfaction and operational efficiency at your property?' Technology plays a vital role in both enhancing guest satisfaction and streamlining our operations at Kempinski Mall of the Emirates. Efficient communication platforms ensure that all relevant departments stay aligned on key aspects of daily operations—such as guest feedback, maintenance issues, and service requests—allowing us to respond promptly and proactively. That said, the true value of these tools lies in how they are used, which is why we place strong emphasis on accountability and proper use by our team members to maximize their impact. 'These days sustainability and the overall approach to responsible business is taking high level on day to day operations. Are there any highlights you would like to share about hotel's involvement in this specific area?' At Kempinski Hotel Mall of the Emirates, sustainability is a core pillar of our operations, and we are proud to continuously enhance our efforts while sharing our journey with guests through our dedicated sustainability page. In 2024, we achieved the prestigious Green Globe Certification in the Hotel and Resort category, along with Green Globe Gold Status—highlighting our long-term commitment to responsible management and environmental stewardship. We're also honored to be part of the GHA Discovery Program's Green Collection, which includes hotels recognized globally for their sustainability efforts We received the Dubai Sustainable Tourism Stamp – Silver Status, awarded by the Dubai Department of Economy and Tourism, for our compliance with 19 key sustainability criteria, supporting Dubai's vision as a leading sustainable destination. Our commitment is further reinforced through LEED certification, the world's most respected green building rating system, which guides us in operating a healthy, energy-efficient, and environmentally responsible property. These achievements not only reflect our dedication to a greener future but also contribute to guest loyalty, brand trust, and long-term business success. I encourage all to visit our dedicated Sustainability page on website: and discover more about all the initiates that are in place and what is planned What makes a property different from its competition in Dubai, and how does hotel continue to attract high-profile guests? What sets Kempinski Hotel Mall of the Emirates apart is our unique fusion of exclusivity and accessibility. Adjoining to Mall of the Emirates, our guests have direct access to some of Dubai's most iconic lifestyle and entertainment experiences, all while enjoying the tranquility and luxury of a serene hotel atmosphere. This exceptional location allows us to offer the best of both worlds—convenience without compromise on luxury. Our property also stands out through exclusive experiences, such as the Aspen Ski Chalets, the VOX private cinema that are bringing back to operations by end of Q3, our award-winning dining concepts, and bespoke butler services—all of which cater to the discerning needs of high-profile travelers. These offerings ensure that every stay is both exceptional and unique. However, beyond these distinctive amenities, it is our team's unwavering passion for delivering personalized, memorable experiences that truly sets us apart. Our people's dedication to crafting unforgettable moments is what keeps our esteemed guests returning time and time again. As we all know Food & Beverage scene is one of the core focus for hotel overall and is being emphasized even more here in the UAE. Please highlight if there are any enhancements the hotel is going through and share a bit more about variety of the offerings: Experiential dining is quickly becoming a fundamental element of luxury hospitality. Guests are increasingly looking for a deeper connection to their food, whether through authenticity, sustainability, or cultural exploration. The trend is moving towards immersive dining experiences that narrate a story, engaging all the senses and creating lasting memories At Kempinski Hotel Mall of the Emirates, we are embracing this transformation by investing in distinctive, immersive dining experiences and culinary storytelling. We envision a future where food not only satisfies the taste buds but also acts as a bridge to cultural connections, emotional depth, and unforgettable experiences—all within a luxurious environment. As the five-star sector continues to evolve, we believe that this emphasis on experience-driven food and beverage offerings is a powerful way to enhance guest satisfaction and reinforce our leadership in luxury hospitality. In line with this vision, my team and I are currently developing an exciting new dining concept that will seamlessly integrate leisure and wellness—right in the heart of the city. Stay tuned, as we eagerly anticipate unveiling this unique experience in the coming months.
Zawya
07-03-2025
- Business
- Zawya
Rose Rayhaan by Rotana kicks off 2025 with remarkable achievements in hospitality
Dubai- UAE- Rose Rayhaan by Rotana has announced a remarkable start to 2025, celebrating significant accomplishments that underscore the hotel's commitment to sustainability, partnerships, and an unmatched guest experience. Among the hotel's first achievements this year was being selected 'UAE Best Growth Partner 2024' by Dertour, one of Europe's leading travel groups. The prestigious accolade was awarded to Rose Rayhaan by Rotana in recognition for the hotel's continuous efforts and exceptional performance in the hospitality sector. Rose Rayhaan by Rotana also won the Bronze Prize of the Dubai Sustainable Tourism Stamp, an esteemed recognition that illustrates the hotel's dedication to sustainable hospitality practices, aligning perfectly with Dubai's vision for a greener future. Last but not least, the hospitality landmark ranked among the Top 10 Preferred Hotels in the UAE based on feedback from reviewers on Holiday Check, a leading booking platform in Germany and one of the top three in Europe. This recognition highlights Rose Rayhaan by Rotana's commitment to guest satisfaction and quality service. Commenting these achievements, Mamdouh Ali, the hotel's General Manager, said: 'We are thrilled to start the year with such prideful achievements that embody our commitment to excellence, whether in performance, sustainability, service quality or guest satisfaction.' He added: 'We thank our wonderful guests for taking the time to share their memorable stay with us and recommend Rose Rayhaan as their preferred hotel in the UAE. We also thank our dedicated team whose relentless efforts turn every stay into a truly treasured experience. The year is just starting and we're looking forward to raising the bar higher for the hospitality business in the UAE throughout 2025.' Setting a benchmark for style, comfort and luxury, Rose Rayhaan by Rotana was certified as the world's tallest hotel from 2009 until 2012. Today, the 72-storey building remains one of the world's tallest hospitality towers and a distinctive landmark on the iconic Sheikh Zayed Road in Dubai. About Rotana Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe and Turkey, with an aggressive expansion plan in place. Rotana has chosen to acknowledge how precious time is by making all time spent in their range of hotels 'Treasured Time'. This means Rotana has pledged to understand and meet the individual needs of all guests. In so doing, Rotana has evolved its product brands to include, Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana and The Residences by Rotana. Treasured Time. The Rotana promise to you. Further information on any Rotana property, its brands or reservations can be obtained by visiting or by contacting one of the regional sales offices.
Zawya
06-03-2025
- Business
- Zawya
Four Points by Sheraton Bur Dubai awarded Dubai Sustainable Tourism Stamp 2024
Dubai, UAE – Four Points by Sheraton Bur Dubai has been awarded the esteemed Dubai Sustainable Tourism Stamp 2024 from the Dubai Department of Economy and Tourism. This recognition reflects the hotel's unwavering dedication to sustainability and responsible tourism practices, setting a benchmark in Dubai's hospitality industry. The Dubai Sustainable Tourism Stamp recognizes hotels and tourism establishments for their outstanding commitment to sustainable tourism practices. It serves as a prestigious accolade, affirming the recipient's efforts in promoting environmental responsibility, community engagement, and cultural preservation within the tourism sector. This award rewards the establishment for its role in enhancing Dubai's reputation as a leading sustainable tourism destination. Through comprehensive strategies and proactive measures, Four Points by Sheraton Bur Dubai has implemented environmentally conscious practices aimed at minimizing its ecological footprint while enhancing guest experiences. The hotel's energy-efficient systems, community engagement and biodiversity conservation efforts demonstrate its commitment to sustainable development. In addition to its operational practices, Four Points by Sheraton Bur Dubai actively engages guests, employees, and the local community in sustainability initiatives. Programs such as energy conservation campaigns, recycling initiatives, and partnerships with local organizations demonstrate its commitment to sustainable living and corporate social responsibility. General Manager, Karolina Paliszewska, responded to this accomplishment with enthusiasm, stating, "Achieving the Dubai Sustainable Tourism Stamp 2024 is a remarkable milestone for us. It inspires us to continue pioneering initiatives that set new benchmarks in responsible tourism. We are dedicated to continuously pushing boundaries and setting higher standards in our journey towards a more sustainable future. Our guests can be assured of nothing but the highest operational standards as always." Looking ahead, Four Points by Sheraton Bur Dubai remains committed to advancing its sustainability agenda. The hotel aims to further reduce its carbon footprint, expand community outreach programs, and enhance guest experiences through sustainable innovations. For reservations or more information about Hotels by Marriott Jumeirah Beach and Four Points by Sheraton Sheikh Zayed Road and Bur Dubai, please contact +971 04 323 0333 or visit the website. About Four Points by Sheraton Four Points by Sheraton, part of Marriott International, Inc., includes nearly 300 hotels in more than 40 countries and territories. At Four Points, travel is reinvented, and guests can find the timeless style and comfort they're looking for with genuine service and everything that matters most, all around the world. Four Points hotels can be found in big urban canters, by the airport, near the beach, and in the suburbs. Each hotel offers a familiar place with an authentic sense of the local, and friendly genuine service where guests can relax and unwind, watch local sports, and enjoy the brand's Best Brews program. To learn more, visit us online and stay connected to Four Points on Facebook. Four Points is proud to participate in Marriott Bonvoy, the new name of Marriott's travel program replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest® (SPG). The program offers members an extraordinary portfolio of global brands, experiences on Marriott Bonvoy Moments & unparalleled benefits including earning points toward free hotel stays and nights toward Elite status recognition. To enroll for free or for more information about the program, visit
Khaleej Times
02-03-2025
- Business
- Khaleej Times
Al Bandar Rotana celebrates a week of triumphs with global accolades
It has been an extraordinary week for Al Bandar Rotana & Al Bandar Arjaan by Rotana - Dubai Creek, with remarkable achievements solidifying its position as a leader in sustainability, guest satisfaction and hospitality excellence. General Manager Ayman Ashor shared insights into these prestigious recognitions and what they mean for the hotel's future: Sustainability Recognition - Silver Prize from Dubai Sustainable Tourism Stamp "Receiving the Dubai Sustainability Tourism Award on behalf of Al Bandar Rotana & Al Bandar Arjaan fills me with immense pride. This recognition underscores our unwavering commitment to environmental stewardship and our dedication to implementing best practices that align with the Department of Economy and Tourism in Dubai. Together, we are paving the way for a more sustainable future." said Ayman Ashor. Best Corendon Hotel Destination in Dubai Ashor continued, "Another remarkable milestone for us is being named the Best Corendon Hotel Destination in Dubai. Corendon, one of the largest tour operators in the Benelux market, has recognized our hotel for delivering an exceptional guest experience. This reinforces our strong presence in the Dutch market, making Al Bandar Rotana the most popular hotel in Dubai for travellers from Benelux. We are proud to consistently provide world-class service to our international guests." Red Star Quality Award by Der Touristik – 2nd Year in a Row! "For the second consecutive year, we have been honoured with the Red Star Quality Award by Der Touristik, one of the largest and most reputable German tour operators. This recognition highlights our commitment to exceptional service, top-tier facilities and unforgettable guest experiences. We deeply appreciate the continued trust our guests place in us." Ashor proudly stated. HolidayCheck Leading Online German Travel Platforms Adding to an already outstanding week, Al Bandar Rotana has been recognized by HolidayCheck, Germany's most renowned quality and booking website, as one of the best hotels in Dubai, boasting an overall guest rating exceeding 98%. The hotel continues to excel across major online booking platforms, with a rating above 9, earning the distinction of "Wonderful!", a top 30 ranking on TripAdvisor, and an impressive 5-star ratings on Google, reflecting unparalleled guest satisfaction. Reflecting on these achievements, Ashor stated, "These accomplishments underscore the relentless dedication, passion and commitment of our team in delivering exceptional guest experiences. Our mission is clear: to consistently exceed expectations and uphold the highest standards in hospitality. The secret behind our success lies in three core principles. Our guests always come first, ensuring their stay surpasses expectations. Community and social responsibility remain at the heart of our operations, with sustainability and positive contributions guiding our efforts. Lastly, our team is empowered to provide world-class service, making a meaningful impact on both our guests and stakeholders.' Ayman Ashor concluded, "We celebrate these outstanding achievements with immense pride and gratitude, promising to continue raising the bar for excellence in the hospitality industry. Here's to another year of success, innovation and unforgettable guest experiences at Al Bandar Rotana & Al Bandar Arjaan by Rotana.'
Zawya
02-03-2025
- Business
- Zawya
Al Bandar Rotana celebrates a week of triumphs
Dubai, UAE – It has been an extraordinary week for Al Bandar Rotana & Al Bandar Arjaan by Rotana - Dubai Creek, with remarkable achievements solidifying its position as a leader in sustainability, guest satisfaction and hospitality excellence. In an exclusive interview, General Manager Ayman Ashor shared insights into these prestigious recognitions and what they mean for the hotel's future: Sustainability Recognition - Silver Prize from Dubai Sustainable Tourism Stamp "Receiving the Dubai Sustainability Tourism Award on behalf of Al Bandar Rotana & Al Bandar Arjaan fills me with immense pride. This recognition underscores our unwavering commitment to environmental stewardship and our dedication to implementing best practices that align with the Department of Economy and Tourism in Dubai. Together, we are paving the way for a more sustainable future." said Ayman Ashor. Best Corendon Hotel Destination in Dubai Ashor continued, "Another remarkable milestone for us is being named the Best Corendon Hotel Destination in Dubai. Corendon, one of the largest tour operators in the Benelux market, has recognized our hotel for delivering an exceptional guest experience. This reinforces our strong presence in the Dutch market, making Al Bandar Rotana the most popular hotel in Dubai for travellers from Benelux. We are proud to consistently provide world-class service to our international guests." Red Star Quality Award by Der Touristik – 2nd Year in a Row! "For the second consecutive year, we have been honoured with the Red Star Quality Award by Der Touristik, one of the largest and most reputable German tour operators. This recognition highlights our commitment to exceptional service, top-tier facilities and unforgettable guest experiences. We deeply appreciate the continued trust our guests place in us." Ashor proudly stated. HolidayCheck Leading Online German Travel Platforms Adding to an already outstanding week, Al Bandar Rotana has been recognized by HolidayCheck, Germany's most renowned quality and booking website, as one of the best hotels in Dubai, boasting an overall guest rating exceeding 98%. The hotel continues to excel across major online booking platforms, with a rating above 9, earning the distinction of "Wonderful!", a top 30 ranking on TripAdvisor, and an impressive 5-star ratings on Google, reflecting unparalleled guest satisfaction. Reflecting on these achievements, Ashor stated, "These accomplishments underscore the relentless dedication, passion and commitment of our team in delivering exceptional guest experiences. Our mission is clear: to consistently exceed expectations and uphold the highest standards in hospitality. The secret behind our success lies in three core principles. Our guests always come first, ensuring their stay surpasses expectations. Community and social responsibility remain at the heart of our operations, with sustainability and positive contributions guiding our efforts. Lastly, our team is empowered to provide world-class service, making a meaningful impact on both our guests and stakeholders.' Ayman Ashor concluded, "We celebrate these outstanding achievements with immense pride and gratitude, promising to continue raising the bar for excellence in the hospitality industry. Here's to another year of success, innovation and unforgettable guest experiences at Al Bandar Rotana & Al Bandar Arjaan by Rotana.' About Al Bandar Rotana and Al Bandar Arjaan by Rotana Al Bandar Rotana, a modern and elegantly designed five-star hotel that features 190 rooms and suites, and Al Bandar Arjaan by Rotana, which offers 90 fully-furnished serviced upscale apartments, are conveniently located on Baniyas Road at Dubai Creek. Situated in the heart of Dubai in close proximity to major attractions and landmarks, the two connecting hotels are the perfect retreat for business and leisure guests. The properties feature a Business Centre and six state-of-the-art meeting and conference facilities equipped with the latest audio-visual equipment. The luxurious rooms, suites and apartments, which boast stunning views of Dubai Creek and Burj Khalifa, are all equipped with high-end amenities. Both the hotels offer a wide choice of five culinary offerings including Salt & Pepper, an all-day dining restaurant offering an international daily buffet; Gusto Italian Restaurant, located on the 18th floor of the hotel with stunning views of the creek and Dubai's famous skyline offers a wide range of authentic Italian delicacies. Vanilla Lobby Lounge, an ideal spot for formal and informal gatherings over coffee and light snacks; Morgan's Gastropub, the only gastropub in the area and The Deck, an attractive pool lounge for tropical cocktails and delicious snacks. There is also a 24-hour in-room dining service. For more information on Al Bandar Rotana & Al Bandar Arjaan by Rotana please call + 971 (0)4 704 2222, e-mail or visit For further information about this press release, please contact: Adriana Adil Director of Marketing and Communications Al Bandar Rotana and Al Bandar Arjaan by Rotana P.O. Box 4080, Dubai, United Arab Emirates E-mail:
