Latest news with #EPFiGMS
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Business Standard
14-07-2025
- Business
- Business Standard
EPFO grievance portal: Step-by-step guide to raise and track complaints
Facing issues with PF withdrawals or transfers? Here's how to use EPFO's online grievance portal to register complaints and track their status easily from home. Amit Kumar Delhi If you are a member of the Employees' Provident Fund (EPF) struggling with delayed withdrawals, pending claims, or transfer issues, there is a digital solution for these issues. The grievance management portal of the Employees' Provident Fund Organisation (EPFO) offers a streamlined way to register complaints and track their status without multiple visits to the regional office. Here's a step-by-step guide to help you raise and track grievances on the EPFO portal. Why use the EPFO grievance portal? The EPFO Integrated Grievance Management System (EPFiGMS) was designed to help members, pensioners, and employers resolve issues such as: -Problems with PF transfers between employers -Pension-related disputes -Refund delays or contribution mismatches The portal eliminates the hassle of visiting EPFO offices and allows users to monitor their complaint status online. How to raise a complaint online Follow these simple steps to register your grievance: -Visit the portal: Go to -Click 'Register Grievance': This option appears prominently on the homepage. -Select your user type: Choose from Member, Pensioner, Employer, or Others (select 'Others' if you do not have a UAN). -Enter details: Input your UAN and captcha code. Click 'Get Details' to fetch your account information. -Verify your information: Confirm your name, mobile number, and email ID. -Authenticate via OTP: Enter the one-time password sent to your registered mobile number. -Choose the relevant PF account: Under 'Personal Details', select the PF account number for which you're raising the complaint. -Describe your issue: Select the grievance category, explain the problem clearly in the text box, and upload supporting documents (optional). Tracking and resolution timeline Once registered, you can monitor updates on the same portal using your registration number. Typically, EPFO aims to resolve complaints within 15 to 30 working days, depending on verification requirements. This online facility is particularly useful for common issues like stuck PF transfers between old and new employers, KYC-related claim rejections, or pension disbursement delays. By using this portal effectively, EPF subscribers can avoid unnecessary follow-ups and ensure faster redressal of grievances.
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Business Standard
11-07-2025
- Business
- Business Standard
EPF interest not showing in your account yet? Here's what you can do
The Employees' Provident Fund Organisation (EPFO) has started crediting the FY25 interest rate of 8.25 per cent to subscribers' accounts. Some subscribers may experience delays and are advised to check the status online and take corrective steps. Why does delay happen The interest rate, announced by EPFO's Central Board of Trustees, applies to contributions made in the previous financial year. However, once the rate is notified, the actual transfer involves extensive calculations before showing up in individual accounts. Unlike bank fixed deposits, EPF interest accrues monthly and is credited annually. A delay in updating the passbook doesn't affect your overall returns unless you withdraw funds. Steps to check and resolve delays If your passbook still doesn't reflect the interest credit after a reasonable wait, consider these steps: -Verify KYC details: Ensure your Aadhaar, PAN, and bank account are correctly linked and verified on the EPFO portal. -Check passbook online: Log in to the EPFO member portal or use the UMANG app to check the latest updates. -Raise a grievance: File a complaint via the EPFiGMS (EPF i-Grievance Management System) portal for formal redressal. -Visit the EPFO office: For persistent issues, carry your UAN and identity proofs to the regional EPFO office for assistance. For most subscribers, the interest should reflect in their accounts within days as the EPFO wraps up the crediting cycle. If you're still waiting, monitor your passbook regularly and act only if the delay stretches beyond the usual timeframe.
The Hindu
16-06-2025
- Business
- The Hindu
Don't depend on agents for PF services, EPFO tells members
The Employees' Provident Fund Organisation (EPFO) has asked its subscribers to not depend on private agents for services related to their PF accounts. The EPFO said in a release that it had observed that several cybercafe operators and fintech companies were charging EPFO members large sums of money for services that were officially free. 'In many cases, these operators are simply using the EPFO's online grievance portal, something any member can do on their own, free of cost, from the comfort of their homes,' the EPFO said, cautioning the subscribers against visiting or engaging with third-party companies or agents for EPFO-related services. The EPFO warned that such actions may expose members' financial data to third party entities. 'These external entities are not authorised by the EPFO and may charge unnecessary fees or compromise the security of personal information of members,' the provident fund authority said. The EPFO added in its statement that it had taken a series of reforms to make services faster, transparent and user-friendly for all its stakeholders. 'These initiatives are part of EPFO's commitment to deliver hassle-free, secure and efficient services to all its stakeholders,' it said. Profile correction 'The online facility provided for member profile correction has been simplified using Aadhaar authentication. The dependency on employer and EPFO for member profile correction has been done away with, in most of the cases. The online de-linking facility has enabled members to delink wrong member ID from their UAN and thus has resulted in reduction of grievances,' the EPFO claimed, adding that the requirement of uploading of the image of cheque leaf/attested bank passbook had been removed for speedy settlement of claims filed online and to reduce the rejection of claims. The release said the EPFO had a robust grievance monitoring and redress system wherein the member grievances were registered on CPGRAMS or EPFiGMS portals and were monitored till their resolution in a time-bound manner. 'A total of 16,01,202 grievances were received in EPFiGMS and 1,74,328 in CPGRAMS in FY 2024-25. Out of these, 98% of the grievances were redressed within timelines,' the EPFO said.
Mint
16-06-2025
- Business
- Mint
EPFO cautions members against taking help from agents for online services
New Delhi, Jun 16 (PTI) Retirement fund body EPFO on Monday cautioned its members against taking help from third-party agents and advised using online portal for services related to their provident fund accounts to avoid exposure risks to key details. The Employees' Provident Fund Organization (EPFO) has taken a series of reforms to make services faster, transparent and user-friendly for all its stakeholders, a labour ministry statement said. EPFO has more than 7 crore members who are employees or ex-employees of various private and public sector enterprises. It has been observed that several cyber cafe operators/fintech companies are charging EPFO members large sums of money for services that are officially free, it stated. In many cases, these operators simply use EPFO's online grievance portal, something any member can do on their own, free of cost. The stakeholders are cautioned against visiting or engaging with third-party companies or agents for EPFO-related services as this may expose their financial data, the statement said, adding these external entities are not authorised by EPFO. It further said that EPFO has a robust grievance monitoring and redressal system wherein the member grievances are registered on CPGRAMS or EPFiGMS portals and are monitored till their resolution in a time-bound manner. A total of 16,01,202 grievances were received in EPFiGMS and 1,74,328 in CPGRAMS in FY25. Out of these, 98 per cent of the grievances were resolved within timelines. EPFO strongly advises all its members, employers, and pensioners to utilise the online services available through the EPFO portal and UMANG app. All EPFO services, including claim filing, fund transfers, KYC updation, and grievance redressal, are entirely free of cost and members should not pay any fees to third-party agents or cyber cafes for services that can be easily accessed online. Further, members can contact EPFO helpdesks/PROs at regional offices as listed on the official website ( for any issues, it said. The EPFO has recently issued circulars for simplification of KYC or member details correction and for submission of transfer claims, deployment of functionality for auto settlement of advance claims up to ₹ 1 lakh and Centralized Pension Payment System (CPPS) for simplifying the pension disbursement process. The limit of auto claim settlement facility was enhanced to ₹ 1 lakh for advances on the grounds of illness, housing, marriage and education, resulting in 2.34 crore claims settled in auto mode in FY 2024-25. The transfer claim process has also been simplified from January 15, 2025 by removing the requirement of employer approvals in most of the cases. The EPFO has removed the requirement of uploading of the image of cheque leaf/attested bank passbook for speedy settlement of claims filed online and to reduce the rejection of claims.
Business Standard
16-06-2025
- Business
- Business Standard
EPFO contribution mismatch? Here's how to sort out employer errors
Many employees rely on their Employees' Provident Fund (EPF) savings for long-term financial security. However, discrepancies in the monthly contributions made by employers are not uncommon. Whether it's a missing payment or a lower-than-expected amount, such issues need to be addressed quickly to ensure your retirement savings are not affected. Here's a step-by-step guide on what to do if your EPF contributions don't match up. Spotting the discrepancy The first step is to regularly check your EPF passbook, which is available on the EPFO portal. This shows the monthly contributions made by both you and your employer. If there is a mismatch, for instance, the employer's contribution is missing or delayed, it should raise a red flag. Common reasons for mismatches Contribution mismatches can occur due to: · Delay or default in payment by the employer · Incorrect Universal Account Number (UAN) or employee details · Technical errors during salary processing · Change of job without updating EPF details How to raise a complaint? Employees have multiple options to resolve these issues: · Talk to your employer first: Often, the issue is a clerical error or technical glitch at the company's end. · File a grievance on the EPFiGMS portal ( You can raise a complaint by selecting the issue type and providing relevant details such as UAN, the period in question, and a screenshot or proof of discrepancy. · Contact EPFO directly: You can also visit the nearest EPFO office or call their toll-free number 1800-118-005. What does the law say? As per the Employees' Provident Fund and Miscellaneous Provisions Act, 1952, it is mandatory for employers to deposit 12 per cent of the employee's basic salary plus dearness allowance into the EPF account. Failure to do so is a violation and can attract penalties, including interest and damages. Discrepancies in EPF contributions can impact your long-term savings. But timely checking and taking action can help you get back what's rightfully yours. Don't delay, a small mismatch today could snowball into a bigger issue later.
