Latest news with #EmeraldAirlines
Irish Examiner
17-07-2025
- Business
- Irish Examiner
Aer Lingus announces new routes from Cork to Prague and Geneva
Aer Lingus has announced new services from Cork to Prague and from Cork to Geneva will take off as part of the airline's winter schedule. One-way fares to Prague and Geneva are available from €49.99. The airline will fly twice-weekly from Cork to the Czech capital Prague operating on Thursday and Sunday from October 23 through March 26, 2026. Prague is renowned as a popular weekend and city break destination. Meanwhile the Irish carrier will fly weekly from Cork to Geneva this winter with the service operating on Saturdays from December 20, through to March 28, 2026. The Swiss city is next to Lake Geneva and is also a gateway to top European ski resorts including Chamonix, Verbier and Zermatt. Aer Lingus duty manager, John Clancy; customer service agent Robert O'Meara; Cork Airport general manager of operations, safety and facilities Dorothy Coffey; Aer Lingus Cork operations manager Vincent Healy; Aer Lingus customer service agent Cliona O'Leary, and Cork Airport managing director Niall MacCarthy at the announcement of the airlines new services to Prague and Geneva. Picture: David Creedon 'We're thrilled to see the addition of Prague and Geneva to the Cork Airport network, served by Aer Lingus this winter. Both are attractive destinations and will increase the breadth of choice for passengers from across the south of Ireland,' said Cork Airport head of aviation business development and communications Tara Finn. Meanwhile Aer Lingus will also increase the frequency of its winter route to Lyon in France to a twice-weekly service. The Lyon service reconvenes in December and will operate until March 28, 2026, operating from Cork on Saturdays and Wednesdays. Aer Lingus chief customer officer Susanne Carberry said the new and extended winter routes from Cork will allow the airline to access customers seeking winter escape destinations in the Munster region. "Winter breaks or 'coolcations' are growing in popularity among Irish consumers, and we're delighted to respond to this trend by offering greater choice and convenience for seasonal travel across the continent this year," Ms Carberry said. Aer Lingus operates over 100 routes from Dublin, Cork, Shannon and Knock to Europe, the UK and North America. Aer Lingus will continue to fly to winter sun destinations of Malaga, Tenerife and Lanzarote, a ski service to Munich, and its four-times daily service to London Heathrow, along with Aer Lingus regional services to Bristol and Glasgow, operated by Emerald Airlines.
Irish Times
23-06-2025
- Irish Times
An Aer Lingus passenger's 26-hour trek home, and eventual refund
Travel is one of life's greatest pleasures but when it goes wrong it can cause endless heartache, as two readers have recently found out to their considerable cost. 'You're the last resort to get an issue resolved after a horrendous experience with Aer Lingus ,' begins the mail from Gerry. He was scheduled to fly from Newcastle to Dublin on an Aer Lingus flight operated by Emerald Airlines on March 30th with a scheduled departure time of 16:10. 'After boarding, we left the gate but sat idly on the taxiway with the engines running for approximately 20 minutes. The captain then informed us of a technical fault and advised that we would be moved to a remote stand to assess the issue,' he writes. READ MORE 'Upon arriving at the remote stand, the engines were shut off, and we were instructed to remain on board. The cabin quickly became uncomfortably hot, with passengers visibly struggling in the rising temperature. This continued for 30–40 minutes until the captain entered the cabin, commenting, 'Phew, it's hot in here.' 'It would appear that he had the cockpit windows open and was unaware of the heat in the main cabin and none of the cabin crew informed him. Thankfully, the cabin crew then opened the doors, providing much needed relief.' But the temperature of the cabin is not our reader's main concern. 'After another 15 minutes, the captain announced that the issue could not be resolved and that a replacement aircraft would be dispatched. We were towed back to the terminal and disembarked. 'At 19:15, I received a text from Aer Lingus stating that the flight was delayed until midnight, only to receive another message at 20:38 informing us that the flight had been cancelled.' The – relatively speaking – good news is that Swissport arranged hotel accommodation for the night – something that does not always happen these days. When Gerry called Aer Lingus customer service at 20:39 he was told that all flights the following day were full, and they had no information on the replacement aircraft. [ 'I am really disappointed in how Aer Lingus treats customers when things go wrong' Opens in new window ] 'I waited overnight, expecting an update. None came. At 08:11 on March 31st, I contacted customer care again, requesting to be rebooked and seeking recommendations. After much deliberation, I opted for a flight from Edinburgh at 15:30. Less than an hour later, at 09:08, Aer Lingus notified me that this flight had been delayed to 16:40.' He was hopeful that would be the end of it so he travelled to Edinburgh by train. 'Then, at 15:02, I received yet another message – departure had been further delayed to 17:55. Given my prior experience, I decided to cancel the flight and request a refund for my original booking. I promptly booked a Ryanair flight for €179 one way from Edinburgh to Dublin that same day and finally arrived home at 19:00, a full 26 hours after my original scheduled flight. 'Upon arrival home I received a text message at 18:28 that the flight from Edinburgh had been cancelled.' [ An Aer Lingus customer trying to get €530 she is owed by airline: 'I feel like I'm losing my mind' Opens in new window ] Gerry submitted a claim to Aer Lingus on April 2nd, providing all the necessary receipts. 'While the EU-mandated €250 compensation will cover the cost of my Ryanair flight, I am still left significantly out of pocket, not only due to Aer Lingus cancelling both flights, but also because of the additional annual leave I had to take and the burden of arranging my own transport from Newcastle to Edinburgh,' he writes. We contacted the airline but independently it made contact with our reader and offered him €700 to cover his expenses as he tried to make it home. Gerry described it as a" semblance of resolution" be he said he was left wondering what it had all taken so long. We received the following statement from the airline. 'Aer Lingus sincerely apologises to Gerry for his recent experience with us. We can confirm that eligible expense payments have now been refunded and we are liaising directly with our customer to resolve this matter fully.'
The Independent
09-06-2025
- General
- The Independent
Emergency services called for Aer Lingus flight as ‘panelling falls' after take-off from Belfast
An aircraft was forced to return to Belfast on Sunday morning after a piece of panelling reportedly fell off mid-flight. The Leeds -bound Aer Lingus Regional journey quickly diverted back to Belfast City Airport 'due to a technical issue'. Flight EI3670 landed in Belfast just 30 minutes after take-off. The Police Service of Northern Ireland (PSNI) said: 'Police received an emergency report from Belfast City Airport just after 7.20am on Sunday, 8th June. 'It was reported that a piece of panelling had fallen from an aircraft whilst in flight. 'Officers attended the airport alongside emergency services colleagues. The aircraft landed safely.' The ATR 72-600 aircraft departed Belfast City Airport at around 6.50am and was scheduled to arrive in Leeds by 8am. A spokesperson for Emerald Airlines, operator of Aer Lingus Regional services, told the Belfast Telegraph: 'Aer Lingus Regional, operated by Emerald Airlines, can confirm that flight EI3670 from Belfast City Airport to Leeds Bradford returned to airport shortly after take-off as a precautionary measure due to a technical issue.' According to the airline, the aircraft 'landed normally', and passengers were 'offered alternative arrangements'. They added: 'We apologise for any inconvenience caused to our passengers and thank them for their patience.' The Independent has contacted Belfast City Airport for comment. In April, passengers on a Delta Air Lines flight were forced to hold the ceiling up with their hands after it threatened to collapse mid-flight. Video footage of the incident shared on social media shows several passengers holding up the aircraft's ceiling with their hands while seated. 'My Hommie [homie/friend] was on a Delta flight and the ceiling collapsed,' TikTok user Lucas Michael Layne captioned the video, which shows travellers on the flight from Atlanta to Chicago attempting to secure the roof with their hands.
Yahoo
08-06-2025
- Yahoo
Aircraft returns to Belfast after 'panelling' fell off mid-flight
A flight had to return to Belfast City Airport after reports that "a piece of panelling had fallen from an aircraft whilst in flight," the Police Service of Northern Ireland has said. The PSNI attended the airport, alongside other emergency services, when the aircraft landed in Belfast. In a statement, they said: "Police received an emergency report from Belfast City Airport just after 07:20 BST on Sunday. A spokesperson for Emerald Airlines, operator of Aer Lingus Regional services, confirmed that "flight EI3670 from Belfast City Airport to Leeds Bradford returned to airport shortly after take-off". They said it was a "precautionary measure due to a technical issue". "The aircraft landed normally," they added. "Passengers will be offered alternative arrangements."
BBC News
08-06-2025
- BBC News
Aer Lingus regional flight forced to land at Belfast City airport
A flight had to return to Belfast City Airport after reports that "a piece of panelling had fallen from an aircraft whilst in flight," the Police Service of Northern Ireland has PSNI attended the airport, alongside other emergency services, when the aircraft landed in a statement, they said: "Police received an emergency report from Belfast City Airport just after 07:20 BST on Sunday.A spokesperson for Emerald Airlines, operator of Aer Lingus Regional services, confirmed that "flight EI3670 from Belfast City Airport to Leeds Bradford returned to airport shortly after take-off". They said it was a "precautionary measure due to a technical issue". "The aircraft landed normally," they added. "Passengers will be offered alternative arrangements."
