Latest news with #EnterpriseConnect
Business Wire
24-06-2025
- Business
- Business Wire
AVOXI Embeds AI into Cloud Voice Platform for Advanced Capabilities
ATLANTA--(BUSINESS WIRE)-- AVOXI, a global leader in cloud voice software for contact centers, today announced new capabilities in the AVOXI Cloud Voice Platform that reflect growing customer adoption of AI-powered voice features. As companies become more sophisticated in how they manage and orchestrate global voice infrastructure, AVOXI is expanding its platform with intelligent tools that improve call performance, automate issue detection, and enhance outbound engagement. 'AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance,' said Barbara Dondiego, CEO of AVOXI." 'AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance,' said Barbara Dondiego, CEO of AVOXI. 'These enhanced capabilities demonstrate how our customers are evolving to leverage advanced voice features to efficiently scale and better serve customers.' NEW: AVOXI's Proactive Service Uses AI to Monitor Call Quality, Maximize Number Uptime AVOXI's new Proactive Service leverages AI to detect and diagnose phone number issues in real time, before they impact customer service and sales operations. This capability automatically monitors voice performance at the number level, identifies potential disruptions, and creates support cases without requiring manual oversight or IT team intervention. A finalist for 'Best of Show' at Enterprise Connect, Proactive Service is in pilot with more than a dozen large organizations. During the pilot, which spans more than 100 countries and actively monitors over 7,500 business critical phone numbers and more than one million calls per month, AVOXI Proactive Service has detected and initiated resolution of 97% of service cases, most often before its customers were even aware of any issues. NEW: Intelligent Caller ID Increases Answer Rates, Simplifies Global Outbound Voice AVOXI's new Intelligent Caller ID feature uses AI to automatically determine the best outbound number to display based on the call recipient's location, regardless of where the call originates. This not only improves answer rates with familiar, localized numbers, but also eliminates the manual effort, and potential for human error, often required to manage caller ID settings across regions or platforms. With centralized configuration through the AVOXI platform, Intelligent Caller ID streamlines workflows for global contact centers, increases agent efficiency, and ensures enterprises reach more customers faster. NEW: AVOXI Digest Sets the Standard for Voice Performance Visibility and Awareness AVOXI Digest is a dynamically customizable report that gives enterprises a full view of global voice operations, offering high-level summaries, granular activity insights, and trend analysis across regions and numbers. Delivered weekly, it allows teams to more easily monitor quality, understand usage patterns, and make smarter decisions about voice infrastructure and routing strategy. SIP Refer and Advanced Messaging Streamline Call Flow Across Platforms As enterprises consolidate voice infrastructure and seek to stream calls to multiple platforms, AVOXI's SIP Refer and Advanced SIP Messaging provide intelligent call routing that reduces cost and complexity, while improving performance. These capabilities enable dynamic call transfers between systems, allowing contact centers to move calls off high-cost platforms like CCaaS, route customers to third-party providers, or shift between agents with full context. By minimizing the number of platforms in the call path, AVOXI helps global organizations lower per-call costs, improve call quality, and embed services like AI apps and fraud detection directly into the call path. The result is a more efficient, secure, and scalable voice orchestration model, tailored to ensure contact centers deliver desired customer experiences. Proactive Service, Intelligent Caller ID, AVOXI Digest and SIP Refer are available via AVOXI Premium Cloud Service and / or Premium AI Cloud Service. Premium and Premium AI Cloud Service serve as advanced market solutions for enterprises that need to deploy and manage voice at global scale. Cloud Service package details can be found on AVOXI's pricing page. Visit to learn more. About AVOXI AVOXI delivers a new generation of international cloud voice solutions to companies with global reach for their contact centers and other mission-critical enterprise communications. AVOXI's software-led approach provides clients with automation, visibility and intelligence, to deliver unmatched global service and virtual numbers, enabling AVOXI's 5,000+ clients to more effectively use voice to serve customers across geographic markets. Visit for more information.
Yahoo
18-03-2025
- Business
- Yahoo
IR Delivers Deeper Webex Visibility with Support for Dedicated Instance.
ORLANDO, Fla., March 19, 2025 /PRNewswire/ -- Integrated Research (IR) (ASX: IRI) today announced at Enterprise Connect a significant enhancement to its Webex monitoring capabilities: support for Webex Calling Dedicated Instance. This update solidifies IR as the most feature-rich independent Webex monitoring solution, providing comprehensive visibility across Webex Calling, Webex Meetings, and now Webex Calling Dedicated Instance. Webex Calling Dedicated Instance is a private cloud deployment of Webex Calling, offering enterprises a secure, dedicated UC environment with full control over configuration, integration, and scalability—while benefiting from the resilience and flexibility of the cloud. However, managing these environments effectively requires deep visibility to prevent disruptions and optimize performance. IR's latest enhancement eliminates blind spots, enabling IT teams to proactively monitor, troubleshoot, and optimize UC performance with confidence. With greater control and real-time insights, enterprises can ensure a seamless Webex experience across their entire collaboration ecosystem. "Organizations adopting Webex Calling Dedicated Instance need confidence in their UC&C performance," said Ian Lowe, CEO of IR. "This enhancement makes IR's Webex offering the most advanced independent monitoring solution, providing unmatched visibility and control over enterprise UC environments." Experience the future of Webex monitoring firsthand at Enterprise Connect—visit IR at booth #1200 for an exclusive live demo of our Webex Calling Dedicated Instance solution. The new feature will be available at the end of March 2025. About Integrated Research (IR) Integrated Research (IR) (ASX:IRI) is the leading global provider of performance management solutions for critical IT infrastructure, payments and communications ecosystems. IR provides deep visibility into data, uncovering intelligent insight that helps organizations optimize the performance of business-critical systems and deliver exceptional technology experiences. Since founding in 1988, IR has been committed to innovation, finding smarter ways to solve problems and power discovery to fuel the future. Visit to find out more. View original content to download multimedia: SOURCE IR
Yahoo
18-03-2025
- Business
- Yahoo
NICE Wins Overall Best of Enterprise Connect and Best Innovation in Customer Experience At Enterprise Connect 2025 For CXone Mpower Orchestrator
CXone Mpower Orchestrator is the first true end-to-end AI automation solution in customer service, able to proactively transform complex customer service workflows across front-office care and back-office operations with agentic AI HOBOKEN, N.J., March 18, 2025--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it was named the Overall Best of Enterprise Connect and recognized for Best Innovation in Customer Experience at Enterprise Connect 2025, a leading conference and exhibition for enterprise communications and customer experience. Both accolades were awarded for NICE's CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Best of Enterprise Connect recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges reviewed entries focusing on factors including technology advancement, innovation and business impact. Built natively on CXone Mpower, the industry's leading customer service AI platform, Orchestrator seamlessly integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified, automated, and optimized framework. Unlike traditional workflow tools that offer only partial visibility or limited automation, Orchestrator analyzes, predicts, and optimizes processes dynamically, proactively identifying and implementing improvements across the entire service ecosystem. Orchestrator also connects customer service operations from intent to fulfillment across human-assisted and self-service touchpoints. It allows businesses to personalize workflows and forecast automation, satisfaction and process improvements, giving clear visibility into the impact of changes before they are implemented. Eric Krapf, General Manager, Enterprise Connect said, "Each year we have the honor to celebrate the most innovative technologies in the enterprise communications and customer experience industry. This year, we congratulate NICE on its superior innovation with CXone Mpower Orchestrator. It is a highly impactful development in customer service automation, and we're pleased to recognize this innovation with the Overall Best of Enterprise Connect award." Barry Cooper, President, CX Division, NICE, said, "CXone Mpower Orchestrator tackles the top challenge plaguing IT leaders today: siloed operations. In an era of complex customer service—spanning live and AI agents across countless channels as well as blurred boundaries with the rest of the organization— Orchestrator delivers the clarity and control of workflows that enterprises need. I'm thrilled that the Best of Enterprise Connect awards has recognized this groundbreaking innovation in AI-driven customer service automation for IT and business leaders." Learn more about NICE CXone Mpower Orchestrator here. Winners were announced during an awards presentation at Enterprise Connect 2025. For more information: About Enterprise ConnectFor more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, ( providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit Enterprise Connect is brought to you by Informa Connect. About Informa TechInforma Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc. About NICEWith NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Contact Christopher Irwin-Dudek, +1 201 561 4442, media@ ET Investors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Sign in to access your portfolio
Bahrain News Gazette
18-03-2025
- Business
- Bahrain News Gazette
Zoom Named to Fast Company's Annual List of the World's Most Innovative Companies of 2025
The AI-first open work platform joins the ranks of Waymo, Nvidia, Duolingo, and more SAN JOSE, Calif., March 18, 2025 (GLOBE NEWSWIRE) — Zoom Communications, Inc. (NASDAQ: ZM), has been named to Fast Company's prestigious list of the World's Most Innovative Companies of 2025 for the second year in a row. This year's list shines a spotlight on businesses that are shaping industry and culture through their innovations to set new standards and achieve remarkable milestones in all sectors of the economy. Alongside the World's 50 Most Innovative Companies, Fast Company recognizes 609 organizations across 58 sectors and regions. 'Inclusion on the 2025 Fast Company List of the Most Innovative Companies for the second year in a row is a recognition of the vision, leadership, and dedication of our teams to continually advance Zoom's AI-first open work platform to enable human connection, ' said Smita Hashim, chief product officer at Zoom. 'At Zoom, we are reshaping the way people collaborate with AI at the core. This recognition is a testament to the speed and scale of our innovation as we meet our customers where they are, helping them work smarter, collaborate better, and achieve more.' Zoom has evolved from a video meetings company into an open AI-first work platform built for human connection, helping customers accelerate their productivity, reimagine teamwork, and create seamless customer experiences with Zoom Workplace and Zoom Business Services. Just yesterday at Enterprise Connect, Zoom announced the expansion of AI Companion across its entire platform with agentic skills, agents, and models to deliver high-quality results and help users improve productivity, get more work done, and strengthen relationships. Additionally, Zoom continues to enhance its Zoom Business Services suite for marketing, customer care, and sales, which includes AI-first solutions that are tightly integrated with Zoom Workplace and designed to help customer-facing employees strengthen customer relationships and improve customer experiences. The World's Most Innovative Companies stands as Fast Company 's hallmark franchise and one of its most anticipated editorial efforts of the year. To determine honorees, Fast Company' s editors and writers review companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world. 'Our list of the Most Innovative Companies offers both a comprehensive look at innovation today and a playbook for the future,' said Fast Company editor-in-chief Brendan Vaughan. 'This year, we recognize companies that are harnessing AI in deep and meaningful ways, brands that are turning customers into superfans by overdelivering for them, and challengers that are introducing bold ideas and vital competition to their industries. At a time when the world is rapidly shifting, these companies are charting the way forward.' The full list of Fast Company's Most Innovative Companies honorees can now be found at . It will also be available on newsstands beginning March 25. Fast Company will host the Most Innovative Companies Summit and Gala for honorees on June 5. The summit features a day of inspiring content, followed by a creative black-tie gala including networking, a seated dinner, and an honoree presentation. About Zoom Zoom's mission is to provide one platform that delivers limitless human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Get more information at ABOUT FAST COMPANY Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with fellow business publication Inc. For more information, please visit . Zoom Public Relations Bridget Moriarty [email protected] GlobeNewswire Distribution ID 9395758
Yahoo
17-03-2025
- Business
- Yahoo
NICE Launches CXone Mpower Orchestrator to Deliver the First True End-to-End AI Automation in Customer Service
New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations HOBOKEN, N.J., March 17, 2025--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. The solution was unveiled at Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration in North America. Built natively on CXone Mpower, the industry's leading customer service AI platform, Orchestrator seamlessly integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified, automated, and optimized framework. Unlike traditional workflow tools that offer only partial visibility or limited automation, Orchestrator analyzes, predicts, and optimizes processes dynamically, proactively identifying and implementing improvements across the entire service ecosystem. Complete operational visibility is a priority for business leaders. About 68% of IT professionals reported data silos as a top concern for 2025 in a recent report from Dataversity. While legacy BI tools can create silos, Orchestrator eliminates them with seamless integration across the customer service application landscape, a critical variable in process automation and workflow optimization, delivering: Seamless Workflow Orchestration - Unifies all customer service operations from intent to fulfillment across human-assisted and self-service touchpoints, integrating third-party systems. Intelligent Process Analysis: Provides real-time visibility into key metrics, detects patterns, identifies optimization opportunities, and simulates changes before implementation. Predictive Optimization: Continuously optimizes with AI-driven insights, personalizes workflows via "Experience Memory," and forecasts automation, satisfaction and process improvements, giving clear visibility into the impact of changes before they are implemented. Business-User Empowerment: Enables non-technical users to implement workflow optimizations through a conversational interface, with conversational AI and no-code tools. Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, said, "Announcing NICE CXone Mpower Orchestrator at Enterprise Connect gives attendees the opportunity to see the solution live on the show floor. It is a powerful way to understand how every stage of a customer journey – from self-service inquiry to live agent interaction and ultimately workflow completion - can be orchestrated with a single platform built on CX AI. Even more impressive is how each AI-assisted interaction can be used to continually perfect how a brand interacts with its customers." Barry Cooper, President, CX Division, NICE, said, "Customer service leaders are drowning in AI and automation tools that create more complexity instead of delivering real efficiency. CXone Mpower Orchestrator changes the game—eliminating silos, unifying operations, and giving businesses a single, intelligent view of every customer service workflow. Leveraging functional AI and a conversational interface, CXone Mpower Orchestrator enables leaders to proactively identify automation opportunities, optimize processes, and drive efficiency like never before." Orchestrator leverages NICE's CX-specific AI models, trained with industry and brand-specific data, ensuring every insight is relevant, accurate and aligned with an organization's unique brand identity and key performance indicators (KPIs). For more information about NICE CXone Mpower Orchestrator, click here. About NICEWith NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Christopher Irwin-Dudek, +1 201 561 4442, media@ ETInvestors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Sign in to access your portfolio
