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The Sun
a day ago
- Business
- The Sun
Major broadband firm with 100,000 customers axing free service in days
A MAJOR broadband firm with hundreds of thousands of customers is axing a free service in days. All TalkTalk email customers are being moved to a new provider called Everymail from Open-Xchange. The company began to email customers in June to let them know that if they do not sign up to the new provider then their email account will be closed. TalkTalk broadband customers will be able to continue to use the email service for free. But those who received a TalkTalk email when they first signed up to the broadband company but later switched to another provider will need to pay a £60-a-year fee. TalkTalk will gradually close the inboxes of customers who do not pay the fee over the next few months. It will start to restrict customers' email access after July 31, which means they will not be able to send emails but will still be able to access ones they have already received. Those who do not sign up by September 9 will have their mailboxes frozen. After October 31 their email address, inbox, contacts and calendar will be erased. Once the accounts are deleted they cannot be recovered. Any emails that are sent to the account will automatically return to the sender. TalkTalk told The Sun that it will contact users several times before it shuts their account. It will either ask them to take action to keep their email address or download important information that they can transfer to another email provider. This includes emails they have sent or received, saved contacts, calendar appointments and tasks. TalkTalk said the changes will give customers 'the best user experience'. It added: 'We are actively communicating with all those affected. We are providing several options and users are free to download and transfer their data.' Free email providers WORRIED about your email being tied to your internet provider? There are plenty of excellent free email services you can use instead. Here are a few popular choices: Examples include: Gmail: Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office applications. Good storage options are available. Yahoo! Mail: A long-standing provider with a large storage capacity. It includes a built-in newsfeed. Proton Mail: For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). GMX Mail: Offers a good balance of features and storage space. Includes a spam filter and virus protection. What do I need to do? If you are happy to pay the £5 a month fee then you should sign up before July 31 to avoid any issues with your email inbox. But if you are unwilling to pay then you can download your emails now to avoid losing access to them. You can then upload them to a new account with a different company. Exactly how to do this varies depending on your email provider but you should be able to find help on its website. It is a good idea to set up an email address that is separate from your broadband provider to avoid being locked into the account. Once you have created a new email you should make sure to update all of your bank, supermarket, energy and utility accounts.
Daily Mirror
16-07-2025
- Business
- Daily Mirror
Major broadband provider introduces new £60 charge and issues deadline to act
Those who are affected are being moved to a new provider called Everymail from Open-Xchange and there will be a new fee of £5 a month, or £60 a year, to keep accessing your emails TalkTalk is set to charge £60 a year to use a previously free email service. The change impacts former TalkTalk broadband customers who still have access to a free email service provided by the telecoms giant. Those who are affected are being moved to a new provider called Everymail from Open-Xchange and there will be a new fee of £5 a month, or £60 a year, to use your email account. TalkTalk explains on its website: "We've continued to provide your TalkTalk email service free of charge for some time. However, as you're no longer a TalkTalk broadband customer, we're unfortunately unable to continue offering it at no cost. "Providing a high-quality email service requires ongoing investments in infrastructure, security, and innovation. The subscription fee enables Everymail to offer advanced features and continuous development to meet your needs." TalkTalk has been sending the following email: 'To continue delivering the best email service possible, we'll soon be moving your TalkTalk email to a new home, Everymail, a trusted service from Open-Xchange, the world 's largest independent email provider. "They've already been working behind the scenes to help keep your email running smoothly, and now they'll be taking care of it directly.' TalkTalk will begin to restrict customers' email access after July 28. You will still be able to read your emails, but you won't be able to send any new messages from this date. Your mailbox will then be frozen after September 8, meaning you won't be able to log in anymore, before being permanently deleted on October 31. TalkTalk warns on its website: "If you haven't subscribed by 31st October 2025, your email account will be permanently closed, and all associated data will be deleted. This action is irreversible, so it's important to act before this deadline. "If you plan to switch to another email provider, make sure to download all your data before 8th September, 2025, when login access will be disabled." If you do decide to switch to Everymail, your current TalkTalk email address will remain the same and your contact and you won't lose any of your emails or contacts. It comes after TalkTalk confirmed broadband price rises. If you joined TalkTalk or renewed your contract on or after August 12, 2024, your bill went up by £3 a month from this April. If you joined or renewed before August 12, 2024, your bill would have gone up by 6.2%. If you are out of contract, your bill increase was 2.5%. There are no increases for Fixed Price Plus and Pre-Pay Saver customers who are still in contract, or for TV add-ons.
The Sun
15-07-2025
- Business
- The Sun
Hundreds of thousands of TalkTalk customers will soon be CHARGED £60-a-year charge to use email accounts
HUNDREDS of thousands of TalkTalk customers will soon be charged £60 a year to use their email accounts. All those using its service are being moved to a new provider — Open-Xchange's Everymail — in the coming weeks. TalkTalk began to message customers last month to let them know their email account will be closed if they do not sign up to switch. Those who do not join will lose their existing email address, inbox, contacts and calendar. Users who do can keep those services but will need to pay a fee of £5 a month, or £60 a year. The change will affect thousands of people who received a TalkTalk email when they first signed up to the broadband provider. The firm will gradually close the inboxes of those who do not pay over the next few months. It will begin to restrict customers' account access after July 31, which means they will not be able to send emails but can still view those already received. Those who do not sign up by September 9 will have their mailboxes frozen. And after October 31, their inbox and account will be deleted — and once they are erased, they cannot be recovered. However, affected customers who do not want to pay the fee can download their emails for free and then transfer them to another provider. A TalkTalk spokesman said changes will 'ensure the best user experience'. 3 They added: 'We are actively communicating with all those affected. 'They have several options.' A LITTLE SUMMER HELP 3 TESCO is to open its delivery slots earlier in a move to help working parents over the summer holidays. The supermarket chain is allowing delivery and click-and-collect bookings eight weeks in advance, rather than four. It has also removed same-day charges for deliveries and collection from some stores and is offering 15,000 extra Click+Collect slots from outlets near popular UK holiday destinations. Online boss Rob Graham said: 'Let Tesco take some of the stress away from those summer activities.' COMPO FALLS MILLIONS of consumers will get less compensation for claims made against financial firms under new rules by the Financial Ombudsman Service. The amount of interest businesses will be charged on payouts is being slashed from 8 per cent for the first time in 25 years. Instead, it will be in line with the Bank of England's base rate, plus 1 per cent, on all claims made from January 1, 2026. SALES SPRING 3 SALES at B&M rose in the first quarter as the warm spring weather drove up demand for garden furniture. Total group revenue grew 4.4 per cent to £1.4billion in the 13 weeks to June 28 — with 81 per cent coming from its UK stores. However, slower than expected gains sent its share price tumbling yesterday to its lowest since April 2020. B&M has plans for 45 new shops in the UK this year.
The Sun
15-07-2025
- Business
- The Sun
Major broadband firm with 100,000s customers AXING free service and forcing people to pay £60 fee
HUNDREDS of thousands of TalkTalk customers will soon be charged £60 a year to use a vital service that was previously free. All TalkTalk email customers are being moved to a new provider called Everymail from Open-Xchange, The Sun can exclusively reveal. TalkTalk began emailing customers last month to let them know that their email account will be closed if they do not sign up to the new provider. Users who don't join Everymail will lose their existing email address, inbox, contacts and calendar. Those who sign up will be able to keep these services but will need to pay a fee of £5 a month, or £60 a year. The change will affect thousands of people who received a TalkTalk email when they first signed up to the broadband company but later switched to another provider. TalkTalk will gradually close the inboxes of customers who don't sign up over the next few months. It will begin to restrict customers' email access after July 31, which means they will not be able to send emails but will still be able to access ones they have already received. Those who do not sign up by September 9 will have their mailbox frozen but it will not yet be deleted. But after October 31 their email inbox and account will be erased altogether. Once the accounts are deleted it will not be possible to recover them. Any emails that are sent to the account will be automatically returned to the sender. TalkTalk said it will contact users several times before their account is closed. It will either ask them to take action to keep their email address or download important data which can be transferred to another email provider. A TalkTalk spokesperson said that the changes will 'ensure the best user experience'. They added: 'We are actively communicating with all those affected. We are providing several options and users are free to download and transfer their data.' Free email providers WORRIED about your email being tied to your internet provider? There are plenty of excellent free email services you can use instead. Here are a few popular choices: Examples include: Gmail: Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office apps. Good storage options are available. Yahoo! Mail: A long-standing provider with a large storage capacity. It includes a built-in newsfeed. Proton Mail: For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). GMX Mail: Offers a good balance of features and storage space. Includes a spam filter and virus protection. In its email to affected customers, TalkTalk also provided instructions on how to download email data for free, which will help customers to transfer their emails to another provider. This includes emails they have sent or received, saved contacts, calendar appointments and tasks. Which other providers have made changes to their services? TalkTalk is not the only broadband provider to axe its free email service. Plusnet began to move its email customers to a new platform in May. Customers with existing Plusnet email addresses and inboxes will be migrated to a new provider called Greenby by the end of November. Once the switch is complete customers with Plusnet broadband at the time of migration will get two years of free email service with Greenby. But customers who no longer have Plusnet broadband when their account is migrated will only get 30 days of free service, after which they will need to pay £15 a year to Greenby. If customers choose to opt out, they will lose access to their Plusnet email account. It is always a good idea to use a free standalone email provider to avoid the hassle of changing email services if you swap broadband providers in the future. Last year the company also told The Sun that it will no longer offer home phone services to existing customers once the analogue service is switched off by the end of 2027. This means that customers who still want a landline in the future will be forced to change to another telephone provider that offers a digital service.
Scottish Sun
15-07-2025
- Business
- Scottish Sun
Major broadband firm with 100,000s customers AXING free service and forcing people to pay £60 fee
HUNDREDS of thousands of TalkTalk customers will soon be charged £60 a year to use a vital service that was previously free. All TalkTalk email customers are being moved to a new provider called Everymail from Open-Xchange, The Sun can exclusively reveal. Advertisement 1 TalkTalk is axing a key service in weeks in a blow to customers Credit: Alamy TalkTalk began emailing customers last month to let them know that their email account will be closed if they do not sign up to the new provider. Users who don't join Everymail will lose their existing email address, inbox, contacts and calendar. Those who sign up will be able to keep these services but will need to pay a fee of £5 a month, or £60 a year. The change will affect thousands of people who received a TalkTalk email when they first signed up to the broadband company but later switched to another provider. Advertisement TalkTalk will gradually close the inboxes of customers who don't sign up over the next few months. It will begin to restrict customers' email access after July 31, which means they will not be able to send emails but will still be able to access ones they have already received. Those who do not sign up by September 9 will have their mailbox frozen but it will not yet be deleted. But after October 31 their email inbox and account will be erased altogether. Advertisement Once the accounts are deleted it will not be possible to recover them. Any emails that are sent to the account will be automatically returned to the sender. TalkTalk said it will contact users several times before their account is closed. It will either ask them to take action to keep their email address or download important data which can be transferred to another email provider. Advertisement A TalkTalk spokesperson said that the changes will 'ensure the best user experience'. They added: 'We are actively communicating with all those affected. We are providing several options and users are free to download and transfer their data.' Free email providers WORRIED about your email being tied to your internet provider? There are plenty of excellent free email services you can use instead. Here are a few popular choices: Examples include: Gmail: Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Google's offering is feature-rich, with plenty of storage and excellent spam filtering. Integrates seamlessly with other Google services. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office apps. Good storage options are available. Microsoft's webmail service offers a clean interface and integrates with Microsoft Office apps. Good storage options are available. Yahoo! Mail: A long-standing provider with a large storage capacity. It includes a built-in newsfeed. Proton Mail: For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). For those prioritising privacy, Proton Mail offers end-to-end encryption. Based in Switzerland, it has strong data protection laws (free but limited storage). GMX Mail: Offers a good balance of features and storage space. Includes a spam filter and virus protection. In its email to affected customers, TalkTalk also provided instructions on how to download email data for free, which will help customers to transfer their emails to another provider. This includes emails they have sent or received, saved contacts, calendar appointments and tasks. Advertisement Which other providers have made changes to their services? TalkTalk is not the only broadband provider to axe its free email service. Plusnet began to move its email customers to a new platform in May. Customers with existing Plusnet email addresses and inboxes will be migrated to a new provider called Greenby by the end of November. Once the switch is complete customers with Plusnet broadband at the time of migration will get two years of free email service with Greenby. Advertisement But customers who no longer have Plusnet broadband when their account is migrated will only get 30 days of free service, after which they will need to pay £15 a year to Greenby. If customers choose to opt out, they will lose access to their Plusnet email account. It is always a good idea to use a free standalone email provider to avoid the hassle of changing email services if you swap broadband providers in the future. Last year the company also told The Sun that it will no longer offer home phone services to existing customers once the analogue service is switched off by the end of 2027. Advertisement This means that customers who still want a landline in the future will be forced to change to another telephone provider that offers a digital service. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories
