Latest news with #ForresterConsulting
Business Wire
4 days ago
- Business
- Business Wire
New Study Demonstrates Benefits of Paycom's Automated, Single Software
OKLAHOMA CITY--(BUSINESS WIRE)-- Paycom Software, Inc. (NYSE: PAYC) ('Paycom'), a leading provider of comprehensive, cloud-based human capital management software, revealed findings from a study conducted by Forrester Consulting on the potential benefits gained through Paycom's full-solution automation and single-database software. * According to the Forrester Total Economic Impact ™ (TEI) study, a composite organization representative of interviewed Paycom clients experienced a three-year 362% return on investment (ROI). Paycom revealed findings from a study conducted by Forrester Consulting on the potential benefits gained through Paycom's full-solution automation and single-database software. Share Paycom's software is built upon a true single database to streamline performance and communication with a continuous and automated flow of workforce data. This design helps maintain data integrity and allows Paycom's HCM tools to work together for an automated, uninterrupted management of the employee life cycle. 'Paycom is the most automated solution in the industry, and our clients frequently attest to that,' said Chad Richison, Paycom founder and CEO. 'By prioritizing full-solution automation, we are creating value, driving efficiency and allowing our clients to achieve even greater ROI.' According to the study, the composite organization experienced several advantages following the implementation of Paycom, including: over 45% in total time saved by HR annually an 80% reduction in time spent on compliance work $300,000 annual savings due to a single database allowing better data visibility and analytics A director of HR in the entertainment industry interviewed for the study told Forrester, 'The ROI for Paycom is definitely there, given the amount of time that we save by having one solution to manage versus having different integrations. This helps us from an HR-staffing perspective.' In a separate recent study of HR leaders nationwide, Forrester found companies use an average of 6.17 HCM providers — with 80% of respondents indicating disparate or duplicate employee data negatively impacts their ability to create accurate workforce reports. † In contrast, the Forrester TEI study found Paycom's single database can provide cleaner data and robust analytics, all in real time, which may enable added business benefits such as company growth and cost savings. A chief HR officer in the consumer goods industry interviewed for the study told Forrester, 'The analytics provided with Paycom have really helped at the business strategy level and let us understand where our turnover is, where cost savings can be seen, and where we should be investing more.' Paycom commissioned the Forrester TEI study, The Total Economic Impact™ Of Paycom: Cost Savings And Business Benefits Enabled By Paycom, to examine the potential return on investment businesses may realize by deploying Paycom's automated, single-database software across the entire employee life cycle. For the purposes of this study, Forrester aggregated the experiences of the interviewees and combined the results into a single composite organization of 500 employees, including six HR employees and 40 managers. The composite organization also uses various Paycom tools across all five suites and, prior to deploying Paycom, used a legacy provider that lacked a unified solution. To learn more about how Paycom benefits organizations, visit About Paycom For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified business and employees' lives through easy-to-use HR and payroll technology to empower transparency through direct access to their data. From onboarding and benefits enrollment to talent management and more, Paycom's employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app. Paycom's single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.
Business Wire
4 days ago
- Business
- Business Wire
LiveRamp's Data Collaboration Platform Drove 313% ROI for Brands, According to Total Economic Impact Study
SAN FRANCISCO--(BUSINESS WIRE)-- LiveRamp (NYSE: RAMP), the leading data collaboration partner, today announced the findings of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of LiveRamp. The study revealed that a composite organization representative of interviewed customers using the LiveRamp Data Collaboration Platform for marketing use cases achieved a 313% return on investment and $9.6 million in business benefits over three years, with a payback period of less than 6 months. When evaluating marketers' audience insights, targeting, and measurement precision, the study found that organizations face significant obstacles in their paid media lifecycle across search, social, programmatic display, linear TV, CTV, and media networks. With a lack of granular attribution data, media spend is inefficient and channel effectiveness cannot be measured accurately. It's also challenging to securely collaborate with media partners at scale while upholding each party's privacy requirements. The study revealed that investing in the LiveRamp Data Collaboration Platform addressed these hurdles by delivering significant improvements in media efficiency and effectiveness. Over three years, this equates to sizable growth and productivity for the defined composite organization, including: 15% efficiency gain in paid (non-retail) media budget spend, worth $6.1 million 20% efficiency gain in retail media budget spend, equating to $1.2 million 70% measurement optimization of paid media, driving $18 million in incremental revenue 90% measurement optimization of retail media, equaling $8.8 million in incremental revenue 50% time savings for team members focused on media activation activities 'We've positioned [LiveRamp] as a nonnegotiable piece of our adtech infrastructure,' said the head of media transformation for a financial services firm who was interviewed for this study. 'LiveRamp helps us measure frequency holistically across all of our partners versus looking at it partner by partner. We've saved millions of dollars from cutting waste, ensuring our ad placements are targeted to the right people, and buying higher quality data versus what we used to buy. LiveRamp provides a critical service. I don't think that you could do advertising without it, certainly not programmatic.' The study revealed that the LiveRamp Data Collaboration Platform also unlocked unquantified benefits, including: Improved brand perception through a more accurate understanding of consumers and their buying journeys Enhanced relationships with agencies, retailers, and publishers through more strategic media planning discussions enabled by improved data accessibility Improved cadence of media planning with more frequent, informed campaign planning activities comprised of historical performance data across publishers Improved data governance to avoid potential revenue loss and legal costs due to the use of embedded identity resolution instead of sending hashed customer data directly to partners 'I view the LiveRamp relationship as the only conduit to getting the 90 million people in our database into the ecosystem [ethically],' said the VP of data-driven experiences at a personal care and beauty brand who was also interviewed. 'We knew that all of our partners and retailers were investing in LiveRamp as well. Having that kind of common currency across the ecosystem was important.' 'The key to unlocking a lot of value for us has been getting to a stage where we're planning both national media and retail media side-by-side with a 'better together' attitude,' said a senior analytics director of a specialty CPG firm. 'Bringing in our own media exposure data and pushing the retailers to bring their own in is really where the magic has happened. We've identified a lot of efficiencies. It's also where we've learned a lot about media execution and how to coordinate between us.' Matt Karasick, Head of Product at LiveRamp, added, 'LiveRamp is a powerful force multiplier for brands, publishers, and platforms, from establishing a robust identity foundation that underpins all media efforts, to enabling seamless and secure data collaboration across the world's powerful data collaboration network. We will continue to invest in how our platform helps marketers unlock greater efficiencies, deeper insights, and better outcomes throughout the customer journey.' Forrester aggregated the experiences of the interviewed marketing leaders to create a single composite organization – a B2C enterprise with $5 billion in annual revenue that spends $100 million in annual paid media and advertises through several paid media channels, including programmatic, search, social, linear TV, CTV, and retail media networks. Download The Total Economic Impact Of LiveRamp Data Collaboration Platform here. Learn more about the LiveRamp platform at About LiveRamp LiveRamp is the leading data collaboration partner, empowering brands, platforms, and publishers to deliver exceptional experiences and drive measurable performance everywhere it matters with the world's most powerful data collaboration network. Built on a foundation of strict neutrality, unmatched interoperability, and global scale, LiveRamp enables organizations to maximize measurable outcomes and create lasting business value. Trusted by the world's leading brands, retailers, financial services providers, and healthcare innovators, LiveRamp is shaping the future of responsible data collaboration in an AI-driven, outcomes-focused world. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at
Yahoo
6 days ago
- Business
- Yahoo
New Study Reveals AI Adoption in Healthcare Payments Reaches Strategic Inflection Point
Study finds AI is delivering double-digit gains in revenue cycle performance, becoming indispensable to healthcare providers' success LEHI, Utah and LOUISVILLE, Ky., June 23, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the results of a commissioned study conducted by Forrester Consulting on behalf of Waystar revealing that AI is becoming mission-critical in revenue cycle management (RCM) because of its proven impact and measurable return on investment. The study, "AI in Healthcare Payments Software: A Strategic Imperative," shows that 82% of healthcare leaders now consider AI integral to their RCM operations, with 70% identifying it as a top organizational priority. The study also found that AI is delivering significant improvements in key revenue cycle metrics, including claim accuracy, denial prevention, workforce efficiency, and payment speed, signaling a sharp acceleration in healthcare's AI adoption curve. "This research reinforces what we're seeing across the industry. AI is no longer theoretical and is fundamentally reshaping how providers operate," said Matt Hawkins, CEO of Waystar. "As healthcare organizations navigate growing complexity, the study shows they're relying on proven and trusted RCM software providers to deploy AI." Key findings include: AI is yielding 13-37% improvements in high-impact revenue cycle areas. These capabilities consistently exceed expectations for enhancing performance and automating critical processes, such as claim follow-up, payment accuracy, denial prevention, and workforce efficiency. Trust in AI is accelerating, with 60% of decision-makers reporting that their confidence has increased since implementation. Firsthand experience is quickly building trust in AI's accuracy and its ability to transform the revenue cycle. The majority of healthcare decision makers who were initially skeptical now say their concerns have significantly decreased or disappeared. 82% of healthcare leaders say AI is now an integral part of their revenue cycle operations, reflecting growing trust and proven impact. Nearly 70% view AI as a high or critical organizational priority, and 60% plan to increase AI investment, underscoring its strategic role in driving payment performance and process transformation. The majority of healthcare leaders are turning to existing RCM software partners for AI capabilities, citing faster time to value, proven integration, and established data security protocols. Onboarding new-to-market AI vendors remains the least common path, highlighting the preference for trusted, integrated platforms. Based on responses from more than 300 healthcare leaders, the study shows that providers are prioritizing strategic AI implementation, especially in payer-facing workflows such as prior authorizations and denial appeals. The research points to a broader shift as AI delivers measurable impact across organizations of all sizes, accelerating automation, enhancing analytics, improving accuracy, and driving stronger returns on investment. To view the full study, visit About Waystar Waystar's mission-critical software is purpose-built to simplify healthcare payments so providers can prioritize patient care and optimize their financial performance. Waystar serves approximately 30,000 clients, representing over 1 million distinct providers, including 16 of 20 institutions on the U.S. News Best Hospitals list. Waystar's enterprise-grade platform annually processes over 6 billion healthcare payment transactions, including over $1.8 trillion in annual gross claims and spanning approximately 50% of U.S. patients. Waystar strives to transform healthcare payments so providers can focus on what matters most: their patients and communities. Discover the way forward at Media Contact Kristin Lee View original content to download multimedia: SOURCE Waystar Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
6 days ago
- Business
- Yahoo
New Study Reveals AI Adoption in Healthcare Payments Reaches Strategic Inflection Point
Study finds AI is delivering double-digit gains in revenue cycle performance, becoming indispensable to healthcare providers' success LEHI, Utah and LOUISVILLE, Ky., June 23, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the results of a commissioned study conducted by Forrester Consulting on behalf of Waystar revealing that AI is becoming mission-critical in revenue cycle management (RCM) because of its proven impact and measurable return on investment. The study, "AI in Healthcare Payments Software: A Strategic Imperative," shows that 82% of healthcare leaders now consider AI integral to their RCM operations, with 70% identifying it as a top organizational priority. The study also found that AI is delivering significant improvements in key revenue cycle metrics, including claim accuracy, denial prevention, workforce efficiency, and payment speed, signaling a sharp acceleration in healthcare's AI adoption curve. "This research reinforces what we're seeing across the industry. AI is no longer theoretical and is fundamentally reshaping how providers operate," said Matt Hawkins, CEO of Waystar. "As healthcare organizations navigate growing complexity, the study shows they're relying on proven and trusted RCM software providers to deploy AI." Key findings include: AI is yielding 13-37% improvements in high-impact revenue cycle areas. These capabilities consistently exceed expectations for enhancing performance and automating critical processes, such as claim follow-up, payment accuracy, denial prevention, and workforce efficiency. Trust in AI is accelerating, with 60% of decision-makers reporting that their confidence has increased since implementation. Firsthand experience is quickly building trust in AI's accuracy and its ability to transform the revenue cycle. The majority of healthcare decision makers who were initially skeptical now say their concerns have significantly decreased or disappeared. 82% of healthcare leaders say AI is now an integral part of their revenue cycle operations, reflecting growing trust and proven impact. Nearly 70% view AI as a high or critical organizational priority, and 60% plan to increase AI investment, underscoring its strategic role in driving payment performance and process transformation. The majority of healthcare leaders are turning to existing RCM software partners for AI capabilities, citing faster time to value, proven integration, and established data security protocols. Onboarding new-to-market AI vendors remains the least common path, highlighting the preference for trusted, integrated platforms. Based on responses from more than 300 healthcare leaders, the study shows that providers are prioritizing strategic AI implementation, especially in payer-facing workflows such as prior authorizations and denial appeals. The research points to a broader shift as AI delivers measurable impact across organizations of all sizes, accelerating automation, enhancing analytics, improving accuracy, and driving stronger returns on investment. To view the full study, visit About Waystar Waystar's mission-critical software is purpose-built to simplify healthcare payments so providers can prioritize patient care and optimize their financial performance. Waystar serves approximately 30,000 clients, representing over 1 million distinct providers, including 16 of 20 institutions on the U.S. News Best Hospitals list. Waystar's enterprise-grade platform annually processes over 6 billion healthcare payment transactions, including over $1.8 trillion in annual gross claims and spanning approximately 50% of U.S. patients. Waystar strives to transform healthcare payments so providers can focus on what matters most: their patients and communities. Discover the way forward at Media Contact Kristin Lee View original content to download multimedia: SOURCE Waystar Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Time of India
20-06-2025
- Business
- Time of India
Stop wasting AI on personal productivity: 60% of leaders pivot to agentic automation for real enterprise value
Automation Anywhere , the leader in Agentic Process Automation (APA), today released a new proprietary research report developed in collaboration with Forrester Consulting, revealing key barriers and breakthroughs shaping enterprise adoption of AI agents . The findings highlight the increasing momentum of AI agents across industries, as well as the implementation challenges organizations must address to realize their full potential. The study, based on a survey of global decision-makers overseeing enterprise-wide AI strategies, found that 60% of respondents believe automation platforms—especially those from RPA leaders like Automation Anywhere—are the most valuable foundation for managing AI-driven processes . This preference outpaces general-purpose AI providers such as OpenAI (ChatGPT) and Anthropic (Claude), as well as broader enterprise platforms like Microsoft Power Automate and Salesforce Einstein, highlighting the need for automation-native solutions purpose-built for process orchestration and scale. Additionally, 71% of respondents agreed that automation solutions should augment human capabilities rather than replace them—reinforcing the importance of keeping strategic decision-making in human hands. 'This research highlights a critical inflection point for enterprises,' said Mihir Shukla, CEO of Automation Anywhere. 'Leaders are clearly prioritizing AI-augmented workflows, recognizing the undeniable value of Agentic AI. The fact that a significant majority are specifically seeking these solutions from traditional RPA and task automation vendors underscores that deep process automation expertise is critical to scale adoption and unlock meaningful impact, accelerating the journey to the autonomous enterprise and paving the path to artificial general intelligence for work.' Key Insights from the Study:High interest meets practical hurdles With deep roots in automation and RPA, Automation Anywhere's Agentic Process Automation (APA) is purpose-built to overcome the key hurdles slowing AI agent adoption. While 74% of respondents recognize the promise of AI agents to surface insights from vast data sets, concerns around data privacy (66%), skillset gaps (63%), and integration complexity (61%) persist. APA is designed to balance autonomous execution with enterprise-grade governance and human oversight—making it possible to scale safely and effectively. Transformational opportunities across business functions Organizations are already piloting or implementing AI agents for internal employee support (53%) and customer service (48%). Many plan to extend these capabilities to broader business functions, to enterprise automation and organizational stewardship in the next two years. The potential value of AI agents for areas such as customer service, sales automation, and compliance received transformational value ratings exceeding eight out of ten on average. Businesses demand enterprise-grade AI automation platforms When evaluating platforms for building and deploying AI agents, 60% of respondents found intelligent automation platforms from RPA (Robotic Process Automation) and task automation vendors to be highly valuable for long-running processes. Organizations strongly prefer solutions capable of enterprise-grade integration, end-to-end process orchestration, and mature data security. Early adoption & transformational value Nearly 75% of leaders plan to pilot AI agents for customer support within the next year, with 71% eyeing research applications. Across all potential use cases, respondents expect transformational levels of value, underscoring strong confidence in AI agents' impact. Navigating the road ahead While challenges remain, enterprise leaders are clear-eyed and confident about the transformational potential of AI agents. By proactively addressing hurdles around security, cost, and talent, organizations can move beyond experimentation and begin scaling Agentic AI to drive measurable business outcomes.
