2 days ago
CISF workshop discusses passenger experience, security at Delhi airport
New Delhi: To enhance
airport security
and passenger experience, the Central Industrial Security Force (CISF) hosted a workshop, bringing together key stakeholders in civil aviation and VIP security.
The "Functional Workshop of Airport Sector," held on June 27 saw top officials from CISF, airport security chiefs from 69 airports, and representatives from organisations like the Ministry of Civil Aviation, Directorate General of Civil Aviation, Bureau of Civil Aviation Security, Airport Authority of India, and major airlines converge to discuss and strategise on improving airport security.
The workshop focused on making airport security more efficient and passenger-friendly.
Key takeaways include the integration of facial recognition technology with airport entry passes and CCTVs, which will potentially reduce queues and wait times at security checkpoints. Additionally, the digitisation of standard operating procedures will lead to smarter and quicker responses to security concerns.
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The workshop also emphasised the importance of unified training for all airport staff, ensuring a consistent and professional experience for passengers across all touchpoints.
Praveer Ranjan, special director general, airport sector, CISF, highlighted the apt timing of the workshop given the evolving challenges in the field of aviation security owing to recent geopolitical developments and incidents having implications for aviation security. He emphasised the crucial need for "continuous knowledge-upgradation via inter-agency deliberations" to stay ahead in the pursuit of excellence and innovation in aviation security.
Enhanced VIP security protocols were also a major point of discussion, including advanced anti-drone strategies and robust insider threat checks. The concept of "layered protection" will ensure the utmost safety for high-profile individuals while minimising the impact on general airport operations. Furthermore, the workshop reviewed the "passenger grievance redressal mechanism," with a focus on balancing customer expectations without compromising security.
The discussions also highlighted the importance of leveraging technology, including artificial intelligence, to anticipate and mitigate security risks. The emphasis was on mindful utilisation of technology to ensure optimal results, translating to faster and smarter checks without compromising safety.
