Latest news with #GPpractice
BBC News
04-07-2025
- Health
- BBC News
Blackpool GP practice in special measures after inspection
A GP practice has been put in special measures and told it needs to make "rapid improvements".Glenroyd Medical in Blackpool was found by inspectors not to investigate or report safety concerns, not properly check staff were suitable, or to give the right training. The Care Quality Commission (CQC) said the service had "deteriorated" from its previous Outstanding rating. The practice said it was working towards resolving the issues raised by the watchdog. Glenroyd Medical serves about 14,000 people in Blackpool and Bispham. Both of its surgeries were inspected in April and May. Inspectors said staff did not work well together because they had not "received effective support, supervision and development".Fire safety management was found to be "unclear, meaning people could be put at risk in an emergency," the CQC said. But patients felt listened to and were treated with "kindness and compassion". Linda Hirst, CQC deputy director of operations for the region, said: "When we inspected Glenroyd Medical, although we found caring staff, it was disappointing to see such a deterioration in the quality of care being provided since we last inspected. "Poor leadership had led to people receiving unsafe care, and we found several areas where urgent improvements are needed to keep people safe."In a statement on its website, Glenroyd Medical said its inspection "did not go as hoped" and that it was working to fix the problems raised by the August deadline given by the CQC. It added: "The matters highlighted focus mostly around recording of processes, procedures and policies, recording of team learning, HR documentation, remedial property work etc. and not on the 'Clinical standards, performance delivery or caring for you as patients, for which our rating was good."We will continue to provide you with a high-quality primary health care." Listen to the best of BBC Radio Lancashire on BBC Sounds and follow BBC Lancashire on Facebook, X and Instagram and watch BBC North West Tonight on BBC iPlayer.
BBC News
10-06-2025
- Health
- BBC News
Cockermouth GP surgery still needs to improve after CQC warning
A GP practice has been told it still needs to improve, almost a year after a watchdog issued a warning about its and Derwent Surgery in Cockermouth, Cumbria, has maintained an overall rating of "requires improvement" following an inspection by the Care Quality Commission (CQC).It found the practice's leadership had improved from being judged "inadequate" to "requires improvement". The same score was given for its effectiveness, however this had dropped from "good".The surgery said while the rating highlighted some areas where it had fallen short of the "high standards" it aimed to provide, it also acknowledged "many of the improvements" made. Inspectors said patients were "dissatisfied with the ability to contact the practice via telephone" and found it difficult to make they said once they got an appointment they were treated with "dignity and respect". 'Inappropriately' triaged Last year, Castlegate and Derwent Surgery was told by inspectors that its leadership had failed to establish processes to "monitor and improve the quality and safety of care provided".The new report, published last week, and based on an inspection carried out at the start of the year, said the practice team did not always understand the challenges and the needs of people and their the practice had shared an analysis of "areas of risk and areas of improvement", inspectors said they "did not see evidence of these improvements being embedded within practice"."Staff told us they were aware of conflict and issues within the established clinical team," the report said."This team was not working effectively together to create a positive, inclusive and supportive culture."Inspectors said there were issues with staffing, with patients being "inappropriately" triaged on the added: "The service did not always plan and deliver people's care and treatment with them, including what was important and mattered to them."However, they said the practice supported people to "live healthier lives" and "reduce their future needs for care and support".The surgery said it had taken the CQC's findings "very seriously" and had already implemented changes, such as a new triage system and more staff also plans to change how appointment diaries are run to increase face-to-face appointments and introduce regular quality audits.A spokesperson said: "We want to assure our patients and the wider community that we are fully committed to addressing these issues and enhancing the quality of care we deliver."They added the practice welcomed patients' feedback to improve the service."We deeply regret any distress or inconvenience caused by the issues highlighted in the CQC report," the spokesperson added. Follow BBC Cumbria on X, Facebook, Nextdoor and Instagram.
