Latest news with #GeneralDirectorateofConsumerProtection
Observer
3 days ago
- Business
- Observer
CPA intensifies inspections ahead of Khareef
Salalah: As part of its preparations for the upcoming Khareef Dhofar 2025 season, the General Directorate of Consumer Protection in Dhofar Governorate has ramped up its field inspection efforts to ensure that suppliers and vendors comply with the relevant laws and regulations. Dr. Taie bin Salem Al Janibi, Acting Director General of the Directorate, confirmed that a total of 19,582 inspection visits were conducted across the governorate's markets during the first half of this year. In addition, 14,317 monitoring visits were carried out to cover various commercial establishments as part of a comprehensive regulatory plan designed to create a fair and secure commercial environment. In addressing consumer complaints, Dr. Al Janibi noted that the directorate received 555 complaints during the same period, with an impressive resolution rate of 97%. Furthermore, 214 reports were handled with a high efficiency rate of 99%, reflecting the swift response and effectiveness of the communication channels between the Authority and the public. He added that the campaign also seeks to enhance coordination and integration with various public and private entities. By fostering collaboration and unifying regulatory and awareness efforts, the initiative aims to ensure the success of the tourist season and offer a safe and seamless experience for both visitors and residents in Dhofar Governorate.
Observer
18-02-2025
- Business
- Observer
CPA cracks down on unsafe herbal and cosmetic products
Muscat: Authorities in North al Batinah have seized 180 unsafe herbal and cosmetic products during a joint inspection campaign aimed at ensuring consumer safety and market compliance. The operation, led by the General Directorate of Consumer Protection in North al Batinah in collaboration with the General Directorate of Health Services, targeted herbal product and cosmetic stores in the Wilayat of al Suwaiq. The campaign focused on enforcing consumer protection regulations, particularly Decision No. (254/2015), which governs the trade of herbal products in the Sultanate of Oman. Officials confirmed that the seized items failed to meet health and safety standards, which, therefore, pose potential risks to consumers. The crackdown is part of ongoing efforts to ensure commercial establishments comply with the Consumer Protection Law and its executive regulations. The initiative also seeks to curb malpractices, ensure goods are stored under proper health conditions, and raise public awareness about consumer rights. Authorities emphasised the importance of transparency and fairness in commercial transactions, encouraging consumers to be vigilant when purchasing herbal and cosmetic products. Such joint campaigns are a key strategy in monitoring compliance, preventing commercial fraud, and safeguarding consumer interests. The CPA reaffirmed its commitment to intensifying inspections and taking legal action against any violations that threaten public health and safety.
