Latest news with #Genesys®
Business Wire
16-06-2025
- Business
- Business Wire
Genesys Appoints Allen Chiu as Chief Legal Officer
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the appointment of Allen Chiu as chief legal officer and executive vice president, effective July 1, 2025. Chiu, who currently serves as chief compliance officer and general counsel at Genesys, will succeed Jim René, who is retiring after 25 years of distinguished service. René will remain with the company as special counsel through the end of the year to ensure a smooth succession process. Chiu brings more than 20 years of legal experience and has already played a pivotal role in shaping the legal and compliance function at Genesys. In his current role, Chiu oversees the company's global ethics and compliance program, trade and export controls, and litigation strategy. Chiu will report to Genesys chairman and CEO, Tony Bates. 'Allen is an exceptional and strategic leader whose deep expertise in compliance, privacy and global regulatory matters will be instrumental as we continue to scale our business and expand our AI leadership,' said Bates. 'His thoughtful counsel and business acumen will help us navigate complexities and keep Genesys at the forefront of experience orchestration.' Prior to joining Genesys, Chiu served as an assistant United States attorney in the US Department of Justice, where he worked in the national security and criminal divisions in the Central District of California. He began his legal career at Latham & Watkins LLP and clerked for Judge Dana M. Sabraw in the US District Court for the Southern District of California. René has served as a trusted advisor and strategic legal leader at Genesys, helping guide the organization through critical phases of transformation, governance evolution and risk management. 'Jim's contributions to Genesys have been significant and enduring,' said Bates. 'His legal insight and steady guidance have been essential in strengthening our governance, navigating complex challenges and supporting the company's growth. We're deeply grateful for his contributions and leadership, and we wish him all the best in his next chapter.' About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
Yahoo
16-06-2025
- Business
- Yahoo
Four Inc. Collaborates with Genesys to Deliver Enhanced Customer Experience Solutions to the Public Sector
HERNDON, Va., June 16, 2025 /PRNewswire/ -- Four Inc. has been named a public sector IT distributor for Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Four Inc. will provide Genesys Cloud™ to the public sector through Four Inc.'s NASA Solutions for Enterprise-Wide Procurement (SEWPV), Information Technology Enterprise Solutions- Software 2 (ITES-SW2) contract, U.S. General Services Administration (GSA), and OMNIA Partners contract vehicles and its network of channel partners as part of Four Inc.'s distribution program. This collaboration aims to deliver Genesys Cloud, an industry-leading Experience Orchestration platform, to organizations enabling them to enhance citizen engagement and improve service delivery. Four Inc. will leverage its deep understanding of the public sector market to bring the Genesys Cloud platform to a wider audience. This will empower agencies to modernize their communication infrastructure, streamline operations, and provide seamless, personalized experiences to citizens across all channels. "Four Inc. is committed to providing our public sector customers with innovative and effective IT solutions," said Chris Wilkinson, EVP of Sales at Four Inc. "Partnering with Genesys strengthens our ability to offer our partners and customers access to cutting-edge cloud-based experience orchestration solutions. This will improve citizen engagement through seamless and personalized experiences for constituents across various communication channels." With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, native and turnkey AI and end-to-end journey optimization. Genesys Cloud will be available via Four Inc.'s NASA SEWPV, ITES-SW2, GSA, OMNIA Contract Vehicles. For more information, contact Four Inc. at sales@ About Four Inc. is a trusted Public Sector IT Distributor and has been recognized as a Top 100 government contractor on Washington Technology's Top 100 Report consecutively for the last ten years. Four Inc.'s expertise of the federal IT contracting process and their carefully crafted ecosystem of manufacturers and partners has enabled them to expertly deliver the right technology solutions and services to their customers. Through their proven experience and dedication to their core values, they have earned the IT community's respect and trust. Media Contactmarketing@ View original content: SOURCE Four LLC
Al Bawaba
12-03-2025
- Business
- Al Bawaba
Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, today announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions. Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services. 'We're working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it's accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future," said Aileen Allkins, President and CEO of TeKnowledge. 'TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,' said Larry Shurtz, chief sales officer of Genesys. 'Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier." Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI. Organizations can leverage TeKnowledge's 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge's professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success. Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value. 'Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,' said Bernie Arnason, industry director, ICT of Frost & Sullivan. 'By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge's vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.'
Tahawul Tech
11-03-2025
- Business
- Tahawul Tech
Genesys and Teknowledge announce new partnership designed to transform AI-driven customer experiences
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, recently announced a strategic go-to-market relationship. The companies are working together to help organisations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions. Through the collaboration, organisations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services. 'We're working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernise CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it's accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future', said Aileen Allkins, President and CEO of TeKnowledge. 'TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud', said Larry Shurtz, chief sales officer of Genesys. 'Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier'. Speaking to Ayman Majzoub, VP Sales for Teknowledge in Growth Markets, he said to Tahawul that Genesys and TeKnowledge partnership is unique: 'together, we combine the advanced AI capabilities of Genesys Cloud™ with our expertise in end-to-end services, cybersecurity, digital skilling, and managed services—ensuring our joint customers fully adopt and maximise their investment in Genesys solutions. Addressing AI Adoption and Security Gaps AI-driven CX transformations often lack two critical components: security and adoption. Security is frequently treated as an afterthought, exposing organizations to compliance risks and operational vulnerabilities. Likewise, AI-powered CX solutions often fall short of their potential due to inadequate workforce adoption strategies. Majzoub explains: 'Adoption and skilling are at the heart of what we do,' Majzoub added. 'We bridge the gap between technology and people, ensuring that organisations not only integrate AI but also empower their teams to leverage it effectively. This structured approach is what sets us apart and helps Genesys customers succeed long-term'. He continues: 'Every advancement in AI must be matched with an equally strong cybersecurity framework. Traditional security models weren't designed for AI-driven environments, which means organisations need to rethink their approach—starting with data governance, real-time threat detection, and zero-trust security models'. TeKnowledge ensures that AI-powered CX solutions are backed by AI-driven cybersecurity, using behavioural analytics to predict, detect, and neutralise threats before they escalate. By transitioning from a reactive to a proactive security model, TeKnowledge helps organisations safeguard AI at scale. This partnership is particularly timely as governments and enterprises across the GCC and MEA region accelerate their national digital transformation agendas. Countries like Saudi Arabia, the UAE, and Qatar are prioritising AI-driven public services, economic diversification, and customer experience modernisation. Organisations can leverage TeKnowledge's 19+ global hubs and 6,000+ experts, ensuring a standardised, scalable approach to AI-powered CX transformation. TeKnowledge's professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success. 'Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners', said Bernie Arnason, industry director, ICT of Frost & Sullivan. 'By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge's vast experience in advisory, professional and managed services, organisations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape'. Image Credit: Genesys & TeKnowledge
