Latest news with #GirishNavani
Business Wire
3 days ago
- Business
- Business Wire
Main Street Medical Clinic Partners with eClinicalWorks and healow Genie to Transform Patient Experience, Offering Multilingual Functionality
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Main Street Medical Clinic has selected healow® Genie, a revolutionary AI-powered contact center solution. This partnership marks a significant advancement towards enhanced patient communication and improved workflows to meet the needs of the clinic's diverse services. Faced with an influx of phone calls for appointments, referrals, and medication refills, the clinic is set to benefit from the advanced AI capabilities of healow Genie. Notably, its automated after-hours service provides continuous support, connecting patients with on-call providers as needed. Ultimately, this will enhance patient engagement and satisfaction, reduce administrative burdens on staff, and lower operational costs. "In the post-COVID era, we anticipate that healow Genie will be instrumental in helping us overcome staffing challenges, enhance our service efficiency, and uplift the healthcare experience we aim to deliver to our patients," said Carol Garrison, Administrator at Main Street Medical Clinic. "We've tried other third-party services that were costly and unproductive. healow Genie will be the ideal solution to alleviate our team's workload, reduce missed calls and long wait times, and improve patient access to healthcare services. Importantly, its multilingual functionality is expected to be a significant asset, enabling us to cater effectively to the needs of our growing Spanish-speaking patient community." Located in Texas, Main Street Medical Clinic is lauded for its outstanding, individualized, and evidence-based healthcare services to all patients. The clinic focuses on treatments covering all aspects of internal medicine. Its guiding principle is to deliver quality healthcare to its community, which it achieves through strategic collaborations with local hospitals and care facilities, ensuring high-efficiency health services and affordable care for all. "We look forward to collaborating with Main Street Medical Clinic to enhance its operations and patient interactions," said Girish Navani, CEO and co-founder of eClinicalWorks. "healow Genie is designed to streamline call management and cater to the diverse needs of the clinic's patient base, and it integrates with our EHR seamlessly. With its 24/7 support and multilingual functionality, we aim to ensure every patient has easy and immediate access to healthcare resources. This partnership is set to redefine patient care and operational efficiency in today's healthcare landscape." The implementation of healow Genie is poised to revolutionize patient interaction and streamline operations by offering intelligent assistance, self-service, and seamless transactions. This will establish a new benchmark in modern healthcare delivery. To learn more about Main Street Medical Clinic's story, watch this video. About Main Street Medical Clinic Texas-based Main Street Medical Clinic, is a distinguished healthcare provider committed to delivering exceptional, personalized, evidence-based medical care to all its patients. Since its inception in 2007, the clinic has expanded to two locations with a dedicated team of eight providers. It specializes in all areas of internal medicine including chronic disease management, urgent care, and preventative health wellness. Main Street Medical Clinic offers high-efficiency health services and cost-effective care through strategic partnerships with local hospitals and care facilities. Equipped with the necessary resources and an innovative team, the clinic continues to grow within its community while maintaining a personal touch. For more information, please visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
18-06-2025
- Health
- Business Wire
eClinicalWorks and Sunoh.ai Transform Clinical Documentation and Operational Efficiency at Amarillo Medical Specialists
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Texas-based Amarillo Medical Specialists is successfully utilizing eClinicalWorks Image AI Assistant and the EHR-agnostic AI medical scribe. Sunoh's AI medical transcription effectively captures patient-provider conversations, including any details the provider might have missed, making the documentation comprehensive and nuanced. which is fully integrated with the eClinicalWorks EHR, adds the notes into appropriate sections of the progress notes. The eClinicalWorks Image AI Assistant successfully routes incoming faxes to the appropriate patient records, achieving a significant patient-match and document success rate. " has notably enhanced workflows and improved patient interactions,' said Dr. William Biggs, endocrinologist at Amarillo Medical Specialists. 'By dictating the medical history of my patients to prior to the visits, I can focus on the patient and our conversation. Instead of composing notes from scratch, I edit and review the notes, making the process faster and more efficient. The detail of the AI-generated notes is exceptional, often capturing the information I might have missed during the visit. allows me to complete documentation the same day after lab and imaging results are in, significantly saving time. I highly recommend it.' Amarillo Medical Specialists (AMS) is the largest physician-owned internal medicine group in the Amarillo area of Texas. AMS is focused on providing a patient-centered approach to healthcare. By adopting the AMS providers have significantly improved clinical documentation and workflow efficiency. Its Spanish-speaking patients are impressed with the translated English-to-Spanish visit summary they receive at the end of each visit. Additionally, the innovative eClinicalWorks Image AI Assistant automates document recognition, matching incoming faxes to appropriate patient records, helping drastically reduce administrative burden. Having the reports analyzed before the patient visit empowers providers and supports improved decision-making. "It is our goal to help reduce provider burnout by offering AI-integrated solutions to healthcare practices nationwide," said Girish Navani, CEO and co-founder of eClinicalWorks. "We're thrilled that is assisting providers in streamlining documentation processes and improving practice efficiency and patient satisfaction. The advanced AI medical transcription is transforming healthcare, and we're excited to be a part of this revolution." Trusted by 80,000 providers nationwide, is the first EHR-agnostic, AI medical scribe facilitating a groundbreaking shift in patient care. It seamlessly integrates within the eClinicalWorks EHR through any device with the eClinicalTouch® 4 app, making it a preferred choice for practice. To learn more about Amarillo Medical Specialists' story, watch this video. About Amarillo Medical Specialists (AMS) Amarillo Medical Specialists is the fastest-growing internal medicine group in the Amarillo region, providing the largest selection of primary care internal medicine physicians, kidney specialists, and diabetes/endocrinology experts. AMS offers a comprehensive range of services, including outpatient and inpatient care, laboratory and imaging services, and access to patient health information via the patient portal. To learn more, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About is a revolutionary, EHR-agnostic, AI-powered ambient listening technology. is designed to seamlessly translate natural language conversations between healthcare providers and patients into clinical documentation, offering a unique and immersive experience. makes clinical documentation faster and more efficient than ever before. For more information, visit
Yahoo
12-06-2025
- Business
- Yahoo
eClinicalWorks AI Document Insights Assistant Enhances Clinical Efficiency at Ferris Family Medicine, P.A.
Cutting-edge AI technology streamlines document processing and improves patient care at Texas-based family medicine practice WESTBOROUGH, Mass., June 12, 2025--(BUSINESS WIRE)--eClinicalWorks®, the largest ambulatory cloud, and AI-driven EHR, today announced that Texas-based Ferris Family Medicine, P.A./ Cardiometabolic Health Solutions is experiencing success as an early adopter of the eClinicalWorks AI Document Insights Assistant. The AI assistant generates quick summaries of various documents. For instance, practices often receive large faxes, sometimes 50 to 100 pages long. The AI assistant summarizes the fax into a few paragraphs. This feature helps practices streamline workflows, manage documents more efficiently, and save a significant amount of time. Ferris Family Medicine is located in southwest Dallas and specializes in family medicine and cardiometabolic health. The practice sees at least 65 patients daily and often handles documents roughly 20 pages or longer, including hospital discharge summaries and notes from other physicians. By quickly extracting a summary of the documents, the new AI Document Insights Assistant enables the practice to make informed decisions and take action without needing to leave the chart. "At Ferris Family Medicine, we are always looking for innovative solutions to streamline our operations and improve patient care," said Dr. Robert Megna, DO, founder and lead physician at Ferris Family Medicine. "The eClinicalWorks AI Document Insights Assistant has been a game-changer for us. On Mondays, our team processes over 200 documents and dozens of documents on other days, primarily faxes. The AI insights assistant significantly reduces the time we spend on administrative tasks, allowing us to better focus on our patients. The accuracy and speed at which we can now process and analyze medical documents is truly remarkable." Practices can use the AI insights assistant to generate a quick document overview and jump to specific sections, such as diagnoses or medications. It also lets them attach the document to any open orders. Providers can review the highlights before an appointment, which facilitates improved decision-making at the point of care. "At eClinicalWorks, our goal is to develop innovative AI-driven solutions that enhance clinical efficiencies and reduce administrative burdens," said Girish Navani, CEO and cofounder of eClinicalWorks. "By leveraging AI-powered tools like the Document Insights Assistant, we can help save valuable time and resources for healthcare providers, ultimately improving patient care across the nation." About Ferris Family Medicine, P.A./Cardiometabolic Health Solutions SWHR Ferris Family Medicine, P.A. specializes in family medicine and cardiometabolic health. Located in southwest Dallas, Texas, the practice offers comprehensive medical care to individuals and families in the community. Its team of experienced physicians and healthcare professionals is committed to delivering personalized, high-quality care that addresses each patient's unique needs. For more information, visit About eClinicalWorks eClinicalWorks® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. View source version on Contacts eClinicalWorksBhakti Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
03-06-2025
- Business
- Business Wire
eClinicalWorks and healow Genie to Transform Patient Care at America's Family Doctors
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, proudly announces that America's Family Doctors has selected healow® Genie, an AI-driven contact center solution. This collaboration marks a significant milestone in America's Family Doctors' mission to enhance patient care capabilities and revolutionize healthcare experiences for its patients. By integrating healow Genie's advanced technologies, the practice aims to streamline patient communication, optimize appointment scheduling, and provide unparalleled access to essential health information, reaffirming its position as a pioneer in leveraging cutting-edge solutions to improve healthcare standards. "We selected healow Genie to elevate our patient care capabilities and provide exceptional healthcare experiences to our patients," said Dr. Steve Samudrala, medical director and founder of America's Family Doctors. "As a PCMH-certified practice, we are dedicated to leveraging advanced technologies like healow Genie to enhance patient engagement, simplify appointment scheduling, and ensure continuous access to vital health information. Alongside healow Genie, innovative healow products such as healow Chatbot and healow Open Access further empower us to offer seamless patient communication and convenient appointment scheduling options." America's Family Doctors has been at the forefront of adopting innovative healthcare technologies to deliver high-quality medical services to its expanding patient base. Renowned for its comprehensive primary care offerings, America's Family Doctors utilizes cutting-edge technologies, such as the healow product suite, to enhance patient care quality, operational efficiency, and adaptability for its community. 'With the integration of healow Genie, we are incredibly excited to transform patient communication and empower healthcare practices like America's Family Doctors," said Girish Navani, CEO and co-founder of eClinicalWorks. 'With AI-powered technology like healow Genie, we want to elevate the patient journey, drive operational effectiveness, and support the practice's growth. By enhancing healthcare information accessibility, simplifying appointment scheduling, and improving the overall patient experience, eClinicalWorks and healow Genie are ready to make a significant impact at America's Family Doctors." healow Genie is a cutting-edge solution designed to revolutionize patient communication, improve access to healthcare information, and streamline appointment coordination. The AI-powered contact center solution features patient self-service options, intelligent assistance functionalities, automated after-hours services, and engaging marketing campaigns. healow Genie is poised to significantly elevate the healthcare experience for America's Family Doctors patients. Watch this video to learn why America's Family Doctors selected healow Genie. About America's Family Doctors America's Family Doctors is a Patient-Centered Medical Home (PCMH) primary care practice dedicated to providing comprehensive, top-quality healthcare services to patients across multiple locations in Tennessee. The practice offers a wide range of primary care, urgent care, and specialty services, focusing on patient-centered care and exceptional medical expertise. For more information, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
29-05-2025
- Health
- Business Wire
eClinicalWorks and healow Genie to Assist Large Georgia Pain Management Institute Manage Substantial Influx of Patient Calls
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Alliance Spine and Pain Centers has selected the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, healow® Genie, to manage the rising number of incoming patient calls. The AI-powered contact center solution will effectively manage a large volume of calls and quickly provide a resolution to common patient queries like requests, refills, references, and billing questions. The AI technology will allow medical staff to focus on complex questions that require immediate attention. 'I believe that healow Genie can help us data mine our calls,' said Cheraire Lyons, Vice President of Revenue Cycle at Alliance Spine and Pain Centers. 'What I mean by that is understanding what type of calls are coming in and directing them to the right place the first time. Being able to answer those calls more efficiently allows us to speed up wait times.' She further added, 'It will significantly help improve patient experience, knowing that they can call and talk to someone about a procedure they're preparing to have or just getting feedback on questions related to their care, making them feel heard.' Alliance Spine and Pain Centers has 20 locations across Georgia, and its team, which includes best-in-class physicians, medical professionals, and administrators, is dedicated to bringing relief to people suffering from chronic pain. One of its biggest challenges is managing the ever-increasing number of incoming patient calls. While the practice has two call centers, one dedicated to handling billing questions, the long wait time makes the patients call back or leave a voicemail. The medical staff often must manage voicemails or telephone encounters simultaneously. By offering patients 24/7 access to vital health information via voice call, text, or chatbot with zero waiting time, healow Genie can significantly help enhance patient satisfaction, reduce administrative burdens on staff, and lower overall operational costs. "By transforming the way medical practices connect with their patients, healow Genie is bringing the future of patient engagement to the present," said Girish Navani, CEO of eClinicalWorks. 'The integration with healow Genie can manage routine tasks like appointment scheduling and medication refills, allowing medical staff to focus on delivering quality care.' healow Genie offers a comprehensive suite of features, including patient self-service, an intelligent assistant, automated after-hours service, and conversational smart campaigns. Hear from Cheraire Lyons in this video to learn more about the practice's story and how they expect healow Genie to improve efficiency and patient satisfaction. About Alliance Spine and Pain Centers With 20 locations across Georgia, Alliance Spine and Pain Centers is dedicated to bringing real relief to people suffering from chronic pain. The practice's team includes best-in-class physicians, medical professionals, and administrators. Together, they provide their patients with the best pain management treatment while leading the way to the future of pain relief. For more information, visit About eClinicalWorks eClinicalWorks ® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
