Latest news with #GlobalReviewIndex
Hospitality Net
5 days ago
- Business
- Hospitality Net
Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high
BARCELONA, Spain, July 17, 2025 – Shiji, the global leader in hospitality technology, has announced the release of its Q2 2025 Guest Experience Benchmark, highlighting steady global gains in guest satisfaction, driven by consistent performance across property tiers and key regions. Highlights from Q2 2025: The Global Review Index (GRI) reached a new record of 86.9%, with May peaking at 87.0%, continuing an upward trend that began in late 2022. 3-star hotels saw the strongest improvement in satisfaction scores, rising +0.6 percentage points, outpacing the growth of 5-star properties. Review volume increased only +0.4% year-over-year, impacted by significant declines in North America (–3.0%) and Europe (–1.2%). Google review volume jumped 10%, but with no corresponding increase in guest sentiment, while and Agoda saw declines in both share and volume. The industry-wide push for faster, more consistent review responses continues, with average response times now just 3.1 days, down from 14 in 2019, thanks to the widespread use of AI tools. 'It's encouraging to see the Global Review Index continue its upward trend, especially driven by consistent gains in 3- and 4-star properties,' said Bruno Saragat, Sales Engineer at Shiji. 'However, the decline in review volume across North America and Europe, despite increased travel, signals a shift in guest behavior and review patterns. With rising expectations around cleanliness and room quality, it's clear that hoteliers will need to stay agile and focused as we move into the peak season.' Despite a turbulent global geopolitical situation, guest sentiment continues to trend positively, especially in North America and the Middle East. The data points to rising expectations around cleanliness and room quality, highlighting where hoteliers can focus their efforts for the rest of the year. Shiji's Q2 2025 Guest Experience Benchmark draws on millions of reviews from hotels worldwide and provides hospitality professionals with actionable insights into shifting guest behavior and performance benchmarks. For access to the full report, click here. View source
Qatar Tribune
02-06-2025
- Business
- Qatar Tribune
Radisson Blu Hotel, Doha celebrates ‘Business Hotel of the Year Award'Honour comes amid expansion, innovation plans
Tribune News Network Doha Radisson Blu Hotel, Doha has been named 'Business Hotel of the Year' at the 4th LLQ Lifestyle Choice Awards, a prestigious recognition that highlights the hotel's commitment to excellence as it continues to expand and innovate to meet the evolving needs of today's business travellers. The award honours hotels that demonstrate outstanding service, guest satisfaction, and industry leadership. With 567 stylish and spacious rooms and suites, 15 international restaurants and bars, 11 fully equipped meeting rooms, and a comprehensive health and wellness centre, Radisson Blu Hotel, Doha offers a seamless blend of comfort, functionality, and sophistication tailored to the modern professionals. 'We're constantly evolving to stay ahead of guest expectations,' said Emre Kocamustafaogullari, general manager. 'This award validates the efforts we've made and continue to make to offer excellence across every touchpoint, from business amenities to leisure experiences.' As part of its continuous improvement, the hotel recently completed a full renovation of Chingari, its multi-award-winning Indian restaurant, known for its authentic flavours and rich ambiance. Guests can now enjoy an elevated dining experience in a refreshed, modern setting. In addition, Radisson Blu Hotel, Doha expanded its wellness offerings with the launch of a new gentlemen's massage facility and steam room, reinforcing its focus on guests' well-being and relaxation. This recognition adds to a growing list of accolades, including: •A 5-star classification from the Qatar National Tourism Council • An impressive 94.3% Global Review Index •The #1 ranking in Share of Voice •Selection as one of Radisson Hotel Group's Top 3 Hotels of the Year (2024) across the Middle East, Africa, and SEAP (South East Asia Pacific) region • Business Traveller Middle East, Highly Commended Award for 2024 Best Business Hotel in Doha • Industry recognition from Hotelier Middle East for leadership and excellence in hospitality Under the strategic leadership of Emre Kocamustafaogullari, who brings over 25 years of experience in the luxury hospitality sector, the hotel has firmly established itself as a benchmark for business travel in Doha. Looking ahead, Radisson Blu Hotel, Doha continues to raise the bar with major projects including the relaunch of Bistro Bistro and Qube, comprehensive lobby and guest room renovations, and upgraded digital guest service platforms further strengthening its position as a forward-thinking leader in the region's hospitality landscape.
