Latest news with #GoToConnect
Arabian Post
23-06-2025
- Business
- Arabian Post
Houston Firms Embrace VoIP-Cloud Fusion for Agile Growth
Businesses across Houston are accelerating their transition to Voice over Internet Protocol blended with cloud services, aiming to streamline communication, enhance customer experience and reduce costs. Leading this shift is Phonoscope Communications, a Houston-based provider that leverages its fibre-optic metro network to integrate VoIP and cloud-based services for enterprises across eight counties. With a history dating to 1953—and pioneering two-way videotelephony in schools—Phonoscope now supplies unified voice, video, messaging and data under a single cloud umbrella. Meanwhile, independent IT vendors like Xvand are offering turnkey packages that combine VoIP, video conferencing and instant messaging within cloud platforms. Their clients, such as Wexler Surgical, report that remote access ensures teams stay 'connected from anywhere in the world'. ADVERTISEMENT National providers operating locally are also increasing their presence. GoTo Connect offers over 100 cloud phone features, including AI-assisted call routing and visual dial plan editing, promising enterprise-grade reliability and functionality at mid-market prices. Similarly, Vonage's unified communications platform blends messaging, programmable voice and video with telephony APIs and fraud defence—catering to businesses seeking modular flexibility. Industry analysts identify four core drivers behind this trend: cost-efficiency from internet-based voice calls, enhanced scalability and remote working support, unified team collaboration tools, and built‑in security and compliance. Phonoscope and others highlight that cloud‑native architectures eliminate the need for costly physical PBX installations and simplify provisioning. Healthcare and public sector users are tapping vendors that ensure compliance with regulations such as HIPAA. Uprite IT Services has entered the Houston market with a HIPAA‑verified VoIP‑cloud UC suite and 24/7 support, targeting mid‑sized medical practices. Artificial intelligence is emerging as another vector of innovation. Providers like 8×8 integrate advanced contact‑centre features and generative‑AI analytics within their CPaaS offerings. IntelePeer's SmartAgent platform uses AI to enhance cloud centre workflows, while GoTo Connect embeds sentiment and performance dashboards into their cloud phone system. Though local adoption is accelerating, experts caution that network reliability remains a limitation. Providers emphasise robust service level agreements: GoTo Connect advertises 99.999 percent uptime, while Houston specialist Elevate Technology mandates multi‑site redundancy and 24×7 monitoring. Pricing remains competitive: basic cloud telephony plans start around US $12–20 per user per month, with more advanced, AI‑enabled plans scaling into enterprise tiers above US $30 per user. A mid‑range package combining VoIP, video, auto‑attendant, voicemail‑to‑email and secure compliance typically falls in the US $25–35 range per seat. Customers stress flexibility. Kelley Create, a managed‑service provider, notes that VoIP cloud systems allow rapid scaling, custom call routing, and voicemail‑transcription by email—features increasingly vital for remote, hybrid, or multi‑location teams. Houston's cloud‑VoIP market is shaped both by national brands and strong local players. Phonoscope, leveraging its fibre backbone and cloud‑native approach, collaborates with IT integrators who tailor solutions for law firms, manufacturing sites and schools. National vendors supply advanced APIs, global signalling, and AI tools. For businesses weighing adoption, key considerations include integration with CRM systems, mobile app support, analytics and compliance. As enterprises plan expansions, IT architects assess whether providers can deliver seamless onboarding, unified dashboards, and reliable fail‑over.
Yahoo
06-05-2025
- Business
- Yahoo
GoTo Unveils 100+ Next-Gen Omnichannel and AI Features to Elevate Communications for SMBs
Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions BOSTON, May 06, 2025--(BUSINESS WIRE)--GoTo, the leader in cloud communications and IT, today announced over 100 new features for GoTo Connect that combine omnichannel customer experience, powerful AI solutions, and streamlined management, to help small and midsize businesses (SMBs) communicate smarter and faster. By introducing expanded mobile capabilities, new communication channels, powerful admin tools, and an enhanced unified inbox, GoTo Connect enables businesses to effortlessly manage conversations across email, WhatsApp, and more. This all-in-one approach eliminates the hassle of switching between multiple apps and platforms, allowing SMBs to boost productivity and enhance every customer interaction. "These latest GoTo Connect advancements are designed to set a new standard for how businesses handle customer communications," said Damon Covey, General Manager of UCC at GoTo. "By unifying all communication channels into one intuitive, AI-powered platform, we're empowering our customers to resolve issues faster, build stronger relationships, and provide a truly personalized experience no matter where they're working. This means less time spent switching between apps and more time focused on what matters most: delivering exceptional customer experience." GoTo Connect's all-in-one communications platform now offers SMBs: All in One Platform to Communicate Across All Channels: GoTo Connect now offers enhanced mobile functionality, newly added channels, and upgraded unified inbox performance and design. Seamlessly manage all communications, from email to WhatsApp and beyond, whether in the office or on the go. AI-Driven Customer Experiences That Delight Every Time: GoTo Connect's AI-powered platform are designed to a new standard for performance with updates to manage calls 24/7, analyze agent conversations, and identify key phrases and speaker insights, all while saving team's valuable time. Simple Communications Management: GoTo Connect puts businesses in control with powerful admin tools to add products, edit audio clips, safeguard sensitive conversations, and manage SMS messaging, all through an intuitive design that makes setup and management easy, no tech expertise needed. "GoTo Connect enables us to deliver a true omni-channel experience. Some customers want to call, others prefer chat or text, and now we can meet everyone where they are—all from one platform," Robert Copeland, Director of Strategic Initiatives, Versitech LLC.
Business Wire
06-05-2025
- Business
- Business Wire
GoTo Unveils 100+ Next-Gen Omnichannel and AI Features to Elevate Communications for SMBs
BOSTON--(BUSINESS WIRE)-- GoTo, the leader in cloud communications and IT, today announced over 100 new features for GoTo Connect that combine omnichannel customer experience, powerful AI solutions, and streamlined management, to help small and midsize businesses (SMBs) communicate smarter and faster. "These latest GoTo Connect advancements are designed to set a new standard for how businesses handle customer communications," said Damon Covey, General Manager of UCC at GoTo #DiscoverGoTo By introducing expanded mobile capabilities, new communication channels, powerful admin tools, and an enhanced unified inbox, GoTo Connect enables businesses to effortlessly manage conversations across email, WhatsApp, and more. This all-in-one approach eliminates the hassle of switching between multiple apps and platforms, allowing SMBs to boost productivity and enhance every customer interaction. "These latest GoTo Connect advancements are designed to set a new standard for how businesses handle customer communications," said Damon Covey, General Manager of UCC at GoTo. "By unifying all communication channels into one intuitive, AI-powered platform, we're empowering our customers to resolve issues faster, build stronger relationships, and provide a truly personalized experience no matter where they're working. This means less time spent switching between apps and more time focused on what matters most: delivering exceptional customer experience." GoTo Connect's all-in-one communications platform now offers SMBs: All in One Platform to Communicate Across All Channels: GoTo Connect now offers enhanced mobile functionality, newly added channels, and upgraded unified inbox performance and design. Seamlessly manage all communications, from email to WhatsApp and beyond, whether in the office or on the go. AI-Driven Customer Experiences That Delight Every Time: GoTo Connect's AI-powered platform are designed to a new standard for performance with updates to manage calls 24/7, analyze agent conversations, and identify key phrases and speaker insights, all while saving team's valuable time. Simple Communications Management: GoTo Connect puts businesses in control with powerful admin tools to add products, edit audio clips, safeguard sensitive conversations, and manage SMS messaging, all through an intuitive design that makes setup and management easy, no tech expertise needed. 'GoTo Connect enables us to deliver a true omni-channel experience. Some customers want to call, others prefer chat or text, and now we can meet everyone where they are—all from one platform," Robert Copeland, Director of Strategic Initiatives, Versitech LLC. To learn more about GoTo Connect, please visit: Want to discover how the latest innovations in IT and communications can drive real world business outcomes? Join us at the GoFurther digital event on June 17, 2025, as we tackle today's most pressing industry challenges, propelling everyone toward a brighter, more practical tomorrow. Register Here: About GoTo GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,800 employees throughout North America, South America, Europe, Asia, and Australia.
