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India.com
19-07-2025
- Business
- India.com
Google Starts Same-Day Repairs And Doorstep Service For Pixel Users In India Ahead of Pixel 10 Launch; Check Full List of Cities
Google's New Service For Pixel Users: Google India officially introduced same-day smartphone repairs for Pixel users in India ahead of the Pixel 10 launch. The repair services will be accessible in top metro cities including Bengaluru, Chennai, Delhi, Mumbai and Hyderabad, along with other key tier-1 and tier-2 cities. This new support service aims to fix 80 per cent of Pixel devices on the same day, which is a major step up in customer service. Customers who submit their Pixel smartphones at designated walk-in centres before 2 PM can generally expect same-day repairs. Google has now taken over its logistics, shipping, and after-sales services, reducing its dependence on third-party sellers. While the company has traditionally relied on external partners for service in India, it also operates Google-exclusive service centres in select cities. Meanwhile, Google has also enhanced its online support tools to make the repair process more transparent and user-friendly. Pixel users can now track repair status, access step-by-step troubleshooting guides, book service requests online, and locate authorised service centres with ease. These upgrades are designed to streamline the user experience and minimise delays in resolving device issues. It is important to note that the expansion of after-sales service is part of Google's wider strategy to strengthen its Pixel ecosystem in the Indian market. Earlier this year, Google made several strategic moves to strengthen its presence in India. It launched its official online store, offering a direct purchase channel for consumers, and introduced 24/7 customer support to enhance user experience. To assist users further, Google rolled out the Pixel Simulator and YouTube guides, along with attractive EMI and cashback offers. The company also began assembling Pixel devices locally, marking a significant step toward boosting domestic manufacturing. Adding further, the reports suggest that Google has started scouting locations for its first-ever physical retail stores in the country, indicating a deeper push into the Indian market. Google's Same-Day Repair Service For Pixel Users: Full List Of Cities Google's same-day Pixel repair support is now available across 21 cities in India, significantly expanding its after-sales service network. The service covers major metropolitan and tier-2 cities, including Ahmedabad, Bengaluru, Bhubaneshwar, Chandigarh, Chennai, Cochin, Delhi, Ghaziabad, Gurgaon, Guwahati, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Ludhiana, Mumbai, Pune, Raipur, Surat, and Thiruvananthapuram. This expansion aims to provide faster and more convenient support for Pixel users across the country.
India Today
18-07-2025
- India Today
Ahead of Pixel 10 launch, Google starts same-day repairs and doorstep service for Pixel users in India
Google is making things easier for Pixel users in India by rolling out same-day repair centres in 21 cities across the country. This new support service aims to fix 80 per cent of Pixel devices on the same day, which is a major step up in customer service. If you take your Pixel device to an authorised centre before 2 PM, there's a good chance you'll walk out with it repaired the same day. This initiative comes not long after the launch of Google's official India store, where people can buy Pixel devices and get support directly from Google. The company is now handling its own logistics, shipping, and after-sales service, without relying on third-party same-day repair offer isn't just limited to Pixel phones. If you own a pair of Pixel Buds or a Pixel Watch, you can also get them fixed quickly at these authorised centres. To be eligible, you need to visit either a Google-exclusive service centre or one of its priority partners. These centres are spread across cities, including Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Lucknow, Jaipur, and others. Google has listed the full set of locations on its support those who can't make it to a centre, Google has also introduced a doorstep pick-up and drop-off option. This is part of their mail-in service, where a delivery agent will collect your device, send it in for repairs, and return it once it's fixed. It's a free service and can be booked through Google's repair portal. You just need to enter your device serial number or sign in with your Google account to begin. This push to improve service and support comes at an important time for Google in India. The company is preparing to launch its next-generation Pixel devices — the Pixel 10 series — later this year. The official unveiling will happen on August 20, during the Made by Google event in New York. Viewers around the world will be able to stream the keynote live on Pixel 10 line-up is expected to include the Pixel 10, Pixel 10 Pro, and the Pixel 10 Pro Fold. These phones will likely be powered by the new Tensor G5 chip, made by TSMC, which should offer better battery life and performance. Alongside the phones, Google is also expected to reveal the Pixel Watch 4, Pixel Buds 2a, and possibly some new accessories and AI features.- Ends
