Latest news with #GoogleCloudPartneroftheYear
Cision Canada
a day ago
- Business
- Cision Canada
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
Strengthening Onix's position as a leading partner for Google Cloud's Customer Engagement AI Suite (CES), Agentspace, and Agentic AI with preferred UJET CCaaS implementation partner status. NEW YORK, July 28, 2025 /CNW/ -- Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. This strategic acquisition enhances Onix's position as a premier Google Cloud partner, accelerating the delivery of next-generation, AI-driven customer engagement solutions and advancing the modernization of enterprise contact centers. UJET's platform, built entirely on Google Cloud and deeply integrated with Google's Customer Engagement AI Suite (CES), plays a pivotal role in helping enterprises transform customer experiences using generative AI. With the addition of UJET's professional services team, Onix gains unmatched expertise in deploying CES solutions globally, positioning the company to scale rapidly and drive transformative outcomes for some of the world's most complex and high-volume contact centers. This integration will bring together UJET's CCaaS capabilities with Onix's unique IP, Agentic AI solutions, and Agentspace across more than 10 industries. The combined offering enables customers to deploy intelligent applications that drive higher ROI and lower total cost of ownership (TCO) in customer service operations, improve customer experience, and accelerate broader AI enablement initiatives. "Customer engagement is central to our vision, and this acquisition represents a strategic move toward greater scale, deeper specialization, and tighter alignment with Google Cloud," said Sanjay Singh, CEO of Onix. "We've been at the forefront of agentic AI driven customer service transformation. With the addition of UJET's exceptional services team, we're reinforcing our commitment to customer engagement suite & contact center excellence, which helps enterprises to enhance customer experience at a fraction of the current transaction costs." "To meet the growing demand for our platform and stay focused on our software innovation roadmap, we're partnering with Onix to scale our professional services operations," said Vasili Triant, CEO of UJET. "Onix shares our deep commitment to customer success, and their proven expertise with CES makes them a preferred partner to deliver the high-quality implementations our customers rely on." Onix is the 2025 Google Cloud Partner of the Year in Data & Analytics and industry solutions – Telecommunications. With a proven track record in deploying virtual agents, agent assist, and conversational AI, Onix has been a consistent leader in transforming customer engagement. This acquisition strengthens that leadership, establishing Onix as the preferred implementation partner for UJET's CCaaS platform and expanding its portfolio of AI-driven customer experience solutions. By harnessing Google Cloud's advanced Gemini models alongside Agentspace and its own Agentic AI platforms, Onix is uniquely positioned to help enterprises modernize customer service at scale. "UJET has played a key role in advancing our vision for AI-powered customer engagement," said Dean Kontul, Division CIO Intelligent Automation at Key Bank. "We're excited to partner with Onix on the execution of that vision for a truly modernized customer experience. Its deep alignment with Google Cloud and now UJET will translate into tangible CX transformation and support our CX orchestration priorities as we further enhance our intelligent engagement model." "Onix's M&A strategy is centered on acquiring highly strategic and complementary capabilities to our IP-led data and Agentic AI solutions, further embedding Onix deeper within its customers," said Will Fleder, Partner at Tailwind Capital. "We are thrilled to welcome the UJET professional services team to Onix. This acquisition further expands Onix's capabilities with Google CES, enhancing our credentials in CCaaS and CCAI deployments. I could not think of a better acquisition for the business in this exciting phase of modernization within the largest contact centers in the world." About Onix Onix is a pioneer in cloud, data, and AI-driven solutions, delivering cutting-edge, enterprise-grade innovations for over two decades. As a Premier-level partner within Google's Partner Advantage program and a 16-time Google Cloud Partner of the Year, Onix empowers organizations to unlock the full potential of their data through patented technologies, AI-driven automation, and deep cloud expertise. With the launch of Wingspan, the industry's first multi-capability agentic AI platform, Onix is redefining data-to-AI transformation. Wingspan's context-aware AI agents automate workflows, accelerate AI adoption, and enhance decision intelligence—all with unmatched speed and precision. Backed by proprietary IP like Eagle, Raven, and Kingfisher, Onix has helped 1,000+ enterprises drive AI-powered innovation, delivering measurable business impact and next-generation data modernization. Onix is backed by Tailwind Capital, which invested in Onix in 2022. About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Cision Canada
6 days ago
- Business
- Cision Canada
Google Cloud Veteran Lee Moore Joins Onix Board of Directors
NEW YORK, July 23, 2025 /CNW/ -- Onix, a leading Google Cloud partner and provider of cloud, data, and AI solutions, today announced the appointment of Lee Moore to its Board of Directors. Moore brings more than two decades of enterprise leadership experience, including his recent role as Vice President at Google Cloud and global leader of Google Cloud Consulting. Moore's expertise in enterprise transformation, cloud strategy, AI enablement, and partnerships aligns with Onix's mission to unlock enterprise value through data and AI. As Vice President of Google Cloud Consulting, Moore played a key role in scaling global partnerships and enabling customer success through technology-led transformation. His strategic guidance will support Onix as it advances its AI-first service offerings, deepens client impact, and expands global delivery capabilities. "Lee's global experience leading large-scale cloud, data, and AI transformations will be invaluable as we continue to drive innovation and deliver transformative solutions for clients worldwide," said Sanjay Singh, CEO of Onix. Gurvendra Suri, Tailwind Capital Operating Executive and Executive Chairman at Onix, added, "Lee brings a unique perspective from his leadership at Google Cloud Consulting. We're excited to welcome him to the Onix Board as we continue to expand our IP-led offerings in data and AI." Will Fleder, Partner at Tailwind Capital, commented, "Lee's experience advising customers on complex data and AI projects makes him an ideal addition to guide Onix at this pivotal moment." Moore's appointment follows key company milestones, including the launch of Wingspan, the industry's first agentic AI platform, and recognition as Google Cloud's Partner of the Year for Data & Analytics – North America and Industry Solutions – Telecommunications. "I've long admired Onix for its exceptional talent and innovative solutions," said Moore. "I'm thrilled to join at this important stage and help drive Onix's growth as a leader in AI services on Google Cloud." For more information, visit About Onix Onix is a pioneer in cloud, data, and AI-driven solutions, delivering cutting-edge, enterprise-grade innovations for over two decades. As a Premier-level partner in Google's Partner Advantage program and a 16-time Google Cloud Partner of the Year, Onix empowers organizations to unlock the full potential of their data through patented technologies, AI-driven automation, and deep cloud expertise. With the launch of Wingspan, the industry's first multi-capability agentic AI platform, Onix is redefining the data-to-AI transformation journey. Wingspan's context-aware AI agents automate workflows, accelerate AI adoption, and enhance decision intelligence — all with unmatched speed and precision. Backed by proprietary IP such as Eagle, Raven, and Kingfisher, Onix has supported more than 1,000 enterprises in driving AI-powered innovation and delivering measurable business impact and next-generation data modernization. Onix is backed by Tailwind Capital, which invested in the company in 2022.
Business Wire
25-04-2025
- Business
- Business Wire
Datatonic Announces Acquisition of Syntio to Expand Global Services and Delivery Capabilities
LONDON--(BUSINESS WIRE)--Datatonic, a leading cloud data and AI solutions provider, today announced the acquisition of Syntio, a specialist in data engineering. The strategic acquisition significantly bolsters Datatonic's enterprise service offerings and global delivery capabilities with deep data engineering skills including data ingestion, data transformation and business intelligence. Syntio also adds a customer base which covers telcos, central banks and retailers across Europe to Datatonic's growing global client list. Syntio was listed in the Financial Times as one of Europe's fastest-growing companies for three years in a row. Datatonic's acquisition brings together two highly complementary organizations, working on the toughest of data challenges, who share values and a commitment to delivering exceptional client outcomes. For customers, combining Datatonic's expertise in Generative AI and AI Platforms with Syntio's deep technical specialization in data engineering, means the combined company now offers the broadest range of high-impact solutions and deep expertise to its clients. "We are thrilled to welcome Syntio to the Datatonic family," said Scott Eivers, CEO at Datatonic. "This acquisition is a key step in our strategy to expand our global reach and enhance our service capabilities. Syntio's talented team and specialized expertise will be invaluable as we continue to deliver innovative data and AI solutions to our clients." "Joining Datatonic at this stage in the evolution of AI and data engineering is an exciting opportunity for Syntio," said Davorin Cetto, CEO of Syntio. "The scale of offerings, the geographic coverage and our combined expertise mean our customers now have the best technology options as they navigate towards a cloud data and AI-centric future. " Datatonic is backed by Perwyn, a leading European private equity investor, which transforms businesses through its value-added, hands-on engagement with management teams. Mike Rothwell, Investment Manager at Perwyn added: 'We are very proud of this deal. The acquisition of Syntio expands Datatonic's global footprint as well as adding the high quality team that Davorin and Tomislav have built. This will augment the business' capabilities across generative AI, machine learning and data analytics. We will continue to support the growth of the business and its position as a market leading data and AI consultancy.' About Datatonic Datatonic, 10 X Google Cloud Partner of the Year, is the leading cloud data and AI consultancy for industry-leading organizations, delivering tangible business impact at the cutting edge of Google Cloud. As leaders in Generative AI, Datatonic provides high-impact, ROI-driven solutions that enhance decision-making, optimize operations, and revolutionize customer experiences. Our expertise extends beyond AI, offering comprehensive cloud data migration and marketing analytics solutions, training and managed services that empower businesses to unlock the full potential of their data. For more information, visit Syntio is a specialist in data engineering, providing expert services to help organizations modernize their data infrastructure and develop advanced data platforms.
Tahawul Tech
16-04-2025
- Business
- Tahawul Tech
Ericsson wins Google Cloud Business Applications Partner of the Year Award
Ericsson has received the Google Cloud Business Applications Partner of the Year Award for Telecommunications, marking the third year in a row that Ericsson has won a Google Cloud Partner of the Year award. This accolade underscores Ericsson's innovative strategies and strong collaboration with Google Cloud. 'Our close relationship with Google Cloud is based on deep collaboration right across our portfolio', said Razvan Teslaru, Head of Strategy, Cloud Software and Services, Ericsson. 'This award, given to Ericsson for the third consecutive year, is a greatly appreciated validation of the results we have achieved together, and a welcome vote of confidence in the ongoing work we are undertaking that will create new value for our shared customers and for the industry overall. From validation of Ericsson Packet Core on Google Cloud, to migrating a whole BSS stack supporting 100m subscribers to its platform, and conducting deep technical exploration of intent-based service management, this has been a busy year, with more to come'. 'Google Cloud's Partner Awards recognise partners who have created outsized value for customers through the delivery of innovative solutions and a high level of expertise', said Kevin Ichhpurani, President, Global Partner Ecosystem, Google Cloud. 'We're proud to announce Ericsson as a 2025 Google Cloud Partner Award winner and celebrate their impact enabling customer success over the past year'. Ericsson's partnership with Google Cloud has resulted in technical breakthroughs and real customer benefits across multiple dimensions: Technical Collaboration: The partnership has seen the successful implementation and deployment of joint initiatives with a number of global communication service providers, as well as technical development that will power future projects. This work stretches across the full range of the Ericsson portfolio including radio optimisation work with Ericsson Cognitive Software, successful onboarding of Ericsson Packet Core to Google Cloud, ongoing migration to Google Cloud of Indosat Ooredoo Hutchison full business support systems stack powering connectivity for over 100 million subscribers, and the fruitful continuation of our 5G Core collaboration. Innovation: Innovation is at the core of the partnership, most recently with Ericsson and Google Cloud conducting a technical exploration of intent-based service management. Additionally, some of the world's largest telecom operators together with Ericsson have announced a new venture, Aduna, to combine and sell network APIs on a global scale to spur innovation in digital services. Google Cloud is among Aduna's first developer platform partners. Business Model Evolution: Ericsson is collaborating with Google Cloud to drive a fundamental shift in how mobile core networks are built and operated on public cloud infrastructure. Together, the two are working on evolving the packet core technology stack to run on autonomously operated Google Cloud infrastructure that is engineered for reliability and scale. In 2025, Ericsson will continue to strengthen its partnership with Google Cloud by jointly re-imagining new possibilities for the telecom industry. For more information, visit Ericsson's dedicated partnership page. Image Credit: Ericsson
TECHx
14-04-2025
- Business
- TECHx
Ericsson Wins 2025 Google Cloud Telecom Partner Award
Ericsson has received the Google Cloud Business Applications Partner of the Year Award for Telecommunications, marking the third consecutive year the company has earned a Google Cloud Partner of the Year recognition. The award highlights Ericsson's consistent innovation and strong collaboration with Google Cloud. Razvan Teslaru, Head of Strategy, Cloud Software and Services at Ericsson, said the award reflects the success of their ongoing partnership. 'Our close relationship with Google Cloud is based on deep collaboration across our portfolio,' he noted. 'This recognition is a validation of our achievements and a vote of confidence in our work to create new value for customers and the industry.' Over the past year, Ericsson and Google Cloud have worked together on several initiatives. These include the validation of Ericsson Packet Core on Google Cloud, migration of a BSS stack supporting over 100 million subscribers, and technical exploration of intent-based service management. These projects demonstrate the depth of the collaboration and its real-world impact. Kevin Ichhpurani, President of Global Partner Ecosystem at Google Cloud, emphasized the significance of the recognition. 'Google Cloud's Partner Awards celebrate partners who deliver innovative solutions and demonstrate a high level of expertise,' he said. 'We are proud to recognize Ericsson as a 2025 Google Cloud Partner Award winner.' The partnership has enabled joint deployments with global communication service providers. It includes successful onboarding of Ericsson Packet Core, radio optimization through Ericsson Cognitive Software, and progress in 5G Core projects. The migration of Indosat Ooredoo Hutchison's entire BSS stack to Google Cloud is another milestone. Moreover, Ericsson and Google Cloud are exploring new innovations. One recent effort involved a technical deep dive into intent-based service management. Additionally, with some of the world's largest telecom operators, Ericsson launched Aduna, a venture to scale network API access. Google Cloud is one of the first developer platform partners in this initiative. The companies are also evolving the business model for telecom networks. They are working together to build mobile core networks on autonomously operated public cloud infrastructure, aiming to enhance scalability and reliability. In 2025, Ericsson will continue to expand its collaboration with Google Cloud. Both companies aim to unlock new possibilities for the telecommunications industry through ongoing innovation and cloud-native transformation.
