Latest news with #GovinKumaarPanirsheeluam
The Star
a day ago
- Automotive
- The Star
E-hailing platform inDrive meets country's laws
PETALING JAYA: E-hailing platform inDrive is now compliant with all regulatory requirements in Malaysia, says its country lead Govin Kumaar Panirsheeluam. He said administrative issues related to e-hailing vehicle permits (EVP) had led to the recent notice by the Land Public Transport Agency (Apad) to revoke inDrive's operating permits. Govin said inDrive had since corrected the root cause of the administrative issue with assistance from Apad. He added that the company had conducted various upgrades to its administrative systems to reduce any similar issues from happening again. He said this included enhancing its driver verification processes, conducting stricter documentation checks and initiating internal audits to close any potential gaps related to EVP. 'inDrive is now in constant communication and sharing real time data with Apad to align procedures and strengthen the compliance framework going forward. 'To build a stronger and more resilient platform, we are reactivating and reverifying existing driver accounts while strengthening our driver support systems. 'We fully support the government's responsibility to ensure safety and order in public transport and are committed to operating with full transparency,' he said at a press conference here yesterday. Meanwhile, inDrive Malaysia driver operations manager Azlan Anwar said stricter standard operating procedures had been enforced within the company. 'To strengthen existing safeguards, we have introduced increased layers of validation and verification to detect any inconsistencies or forged documents. 'We have also improved our onboarding journey for drivers through our inDrive academy digital e-learning platform to better train drivers on safety protocols, emergency responses and other aspects. 'This is part of our commitment to build a responsible and professional driver community,' he said. The e-hailing platform's Asia-Pacific macroregional director Mark Tolley said the platform would continue to focus on improving and elevating its services to better serve the people. 'We understand that we didn't get it right, but we believe Malaysia is the right place for inDrive and we will continue to focus on improving and elevating our services to better serve Malaysians,' he said. In May, Apad revoked the operating permits of e-hailing platforms – InDrive and Maxim – with an order to cease all operations in Malaysia by July 24 for allegedly operating illegally. Apad then announced that the two companies would be allowed to resume their operations on July 23, subject to a review every three months.
Barnama
2 days ago
- Automotive
- Barnama
inDrive Eyes 40,000 Active Drivers, Confident In Expansion Amid EVP Issues
BUSINESS KUALA LUMPUR, July 29 (Bernama) -- United States-based e-hailing company inDrive remains confident of reaching 40,000 active drivers by year-end and affirms that its Malaysian expansion will not be jeopardised by the e-hailing vehicle permit (EVP) and public service vehicle (PSV)-related issues. InDrive Malaysia country lead Govin Kumaar Panirsheeluam said the Land Public Transport Agency's (APAD) decision to allow inDrive to continue operations under a three-month monitoring period does not impact its overall operations in the country, and inDrive remains compliant with the regulations. 'We are close to the target of 40,000 (drivers), and we will remain steadfast in engaging with the regular stakeholders, (including) the Ministry of Transport (MOT) and APAD, in this matter. So we do not foresee any issues,' he told a media conference held to explain its operating status and future plans. InDrive Asia Pacific director Mark Tolley affirmed that Malaysia is one of its core markets, adding that the decision to set up its regional hub in Kuala Lumpur reflected the company's commitment and belief in the brand's continued growth in the country, despite recent regulatory issues. 'We have strengthened our internal processes, and we have taken the lead by modifying our platform -- by adding a layer of verification in the (inDrive) platform where we make sure that all the documentation provided by the drivers is verified correctly, and make sure that all the information provided is correct,' he said. Earlier, inDrive officially received confirmation from the MOT and APAD to continue operations in Malaysia, following the conclusion of a review process. InDrive is also committed to ensuring that all drivers on its platform are required to possess valid EVP and PSV licenses, as well as e-hailing insurance, and must pass document verification before being allowed to operate. The ride-hailing company has since implemented enhanced internal checks and is working closely with APAD to strengthen its compliance systems. Since entering Malaysia in 2021, inDrive has expanded its footprint from the Klang Valley to Penang and Johor Bahru.
The Star
2 days ago
- Automotive
- The Star
inDrive says admin issues led to permit revocation, now compliant with regulatory requirement
PETALING JAYA: Administrative issues related to e-hailing vehicle permits (EVP) within inDrive was what led to the recent notice of operating permit revocation by the Land Public Transport Agency (Apad), says inDrive. The e-hailing platform's Malaysia country lead Govin Kumaar Panirsheeluam said inDrive has since corrected the root cause of the administrative issue with assistance from Apad. He also revealed that the company has conducted various upgrades to their administrative systems to reduce the possibility of similar future issues from occurring again. He said this included enhancing their driver verification processes, conducting stricter documentation checks, and initiating internal audits to close any potential gaps related to EVP. 'inDrive is now in constant communication and sharing real time data with Apad to align our procedures and strengthen the compliance framework going forward. 'To build a stronger and more resilient platform, we are reactivating and reverifying existing driver accounts while strengthening our driver support systems. 'We fully support the government's responsibility to ensure safety and order in public transport and are committed to operating with full transparency, " he said in a press conference here on Tuesday (July 29), adding that inDrive is now compliant with all regulatory requirements. inDrive Malaysia driver operations manager Azlan Anwar also added that stricter standard operating procedures have been enforced within the company. 'To strengthen existing safeguards, we have introduced increased layers of validation and verification to detect any inconsistencies or forged documents. 'We have also improved our onboarding journey for drivers through our inDrive academy digital e-learning platform to better train drivers on safety protocols, emergency responses and other aspects. 'This is part of our commitment to build a responsible and professional driver community,' he said during the press conference. inDrive Asia-Pacific (APAC) macroregional director Mark Tolley said they would continue to focus on improving and elevating their services to better serve the people. 'We understand that we didn't get it right but we believe Malaysia is the right place for inDrive and we will continue to focus on improving and elevating our services to better serve the Malaysian people,' he said. This comes after the Apad revoked the operating permits of e-hailing applications - InDrive and Maxim - with an order to cease all operations in Malaysia by July 24, 2025, for allegedly operating illegally, earlier in May this year. Apad then announced that the two companies would be allowed to resume their operations on July 23, subject to a review every three months.
