Latest news with #HakobAstabatsyan
Yahoo
26-06-2025
- Business
- Yahoo
Synthflow AI raises $20m to expand voice AI platform
Synthflow AI has raised $20m in a Series A funding round to transform the global conversational AI market with enterprise AI voice agents. This investment, led by venture capital firm Accel with contributions from Atlantic Labs and Singular, will fuel the company's global expansion and further development of its AI voice agent platform. The total funding for Synthflow AI now stands at $30m, including 2024's seed round. Voice AI technology has reached a pivotal moment, with recent advancements making it practical for enterprises to implement AI voice agents on a large scale. These agents are revolutionising industries by providing cost-effective, 24/7 support across various functions such as customer service, appointment scheduling, and lead qualification. For the US customer service market, valued at $159bn, the rise of AI voice agents offers a significant growth opportunity. Synthflow AI's platform enables businesses to deploy these agents without the need for deep AI expertise or extensive resources, overcoming barriers that have previously hindered adoption. Synthflow AI, founded in 2023 by Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, offers a no-code platform that simplifies the creation and scaling of voice agents. The platform's white-label agents are designed for non-technical users, allowing for rapid and cost-effective implementation. The company's AI Voice Operating System is engineered to mimic human conversation, ensuring high-quality interactions with low latency. Since its seed funding in 2024, Synthflow AI has expanded its research and development (R&D) team and integrated with BPO providers and contact centres globally. Synthflow AI's impact is evident, with more than five million hours saved in contact centre operations, a 35% increase in call response rate, and 45 million calls managed with 99.9% uptime. Hakob Astabatsyan said: 'Businesses and their customers are becoming increasingly comfortable communicating with AI agents. Our mission at Synthflow AI is to make high-quality, low-cost AI voice agents more accessible to improve customer services everywhere. 'The BPO and contact center market represents a massive opportunity for us, and we're already experiencing significant growth in this sector thanks to the simplicity of our no-code platform and the reliability and quality of our AI voice agents. This funding will help us accelerate this growth and scale our product so that we can continue pioneering Voice AI technology globally.' Synthflow helps mid-market and enterprise firms manage routine calls to save teams time and resources without increasing headcount. "Synthflow AI raises $20m to expand voice AI platform" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Business Insider
25-06-2025
- Business
- Business Insider
Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million.
The Berlin-based startup's platform lets enterprise customers create and deploy AI voice agents without coding expertise. Companies can customize those agents to handle simple inquiries, customer support, and follow-up with actions like appointment scheduling. "You can think of Synthflow as a voice AI platform on a no-code basis that allows businesses to very easily and quickly build and deploy voice AI agents," Hakob Astabatsyan, cofounder of Synthflow, told Business Insider. Astabatsyan said his startup's tech can replace traditional automated call menus, in which users press buttons to select options. Instead, Synthflow's technology is built on large language models that can have "real-time contextual conversations," Astabatsyan said. In a demo video seen by BI, an AI agent answers a call from a customer seeking a car insurance quote. The AI agent asks for the customer's details in a relaxed, conversational tone before transferring to a human operator. Astabatsyan said the AI agent's responses come in under 400 milliseconds, which matches the human brain's processing speed for conversations. Astabatsyan founded Synthflow in 2023 with Albert Astabatsyan and Sassun Mirzakhan-Saky. The startup says it now has over 1,000 enterprise clients, often in call centers, in areas such as finance, healthcare, and education. It also offers its tech on a white-label basis and can integrate into a company's existing telephony system. Voice has become a key battleground among AI startups, with companies like ElevenLabs and PolyAI also raising millions in capital to develop AI for call centers. Astabatsyan said that fundraising for AI startups is "definitely not easy" because the expectations are "very, very high." He added that investors expect AI startups to grow "two times faster" than benchmarks from a few years ago. Synthflow's Series A round, which was led by Accel with participation from Atlantic Labs and Singular, brings the startup's total funding to $30 million. Synthflow plans to use the fresh funding to open a new US office and invest in developing its agent platform. Synthflow pitch deck Synthflow AI pitch deck Synthflow AI pitch deck
Business Insider
25-06-2025
- Business
- Business Insider
Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million.
Synthflow, a startup that has built AI voice agents that can hold "natural-sounding" phone conversations with customers, has raised $20 million in funding. The Berlin-based startup's platform lets enterprise customers create and deploy AI voice agents without coding expertise. Companies can customize those agents to handle simple inquiries, customer support, and follow-up with actions like appointment scheduling. "You can think of Synthflow as a voice AI platform on a no-code basis that allows businesses to very easily and quickly build and deploy voice AI agents," Hakob Astabatsyan, cofounder of Synthflow, told Business Insider. Astabatsyan said his startup's tech can replace traditional automated call menus, in which users press buttons to select options. Instead, Synthflow's technology is built on large language models that can have "real-time contextual conversations," Astabatsyan said. In a demo video seen by BI, an AI agent answers a call from a customer seeking a car insurance quote. The AI agent asks for the customer's details in a relaxed, conversational tone before transferring to a human operator. Astabatsyan said the AI agent's responses come in under 400 milliseconds, which matches the human brain's processing speed for conversations. Astabatsyan founded Synthflow in 2023 with Albert Astabatsyan and Sassun Mirzakhan-Saky. The startup says it now has over 1,000 enterprise clients, often in call centers, in areas such as finance, healthcare, and education. It also offers its tech on a white-label basis and can integrate into a company's existing telephony system. Voice has become a key battleground among AI startups, with companies like ElevenLabs and PolyAI also raising millions in capital to develop AI for call centers. Astabatsyan said that fundraising for AI startups is "definitely not easy" because the expectations are "very, very high." He added that investors expect AI startups to grow "two times faster" than benchmarks from a few years ago. Synthflow's Series A round, which was led by Accel with participation from Atlantic Labs and Singular, brings the startup's total funding to $30 million. Synthflow plans to use the fresh funding to open a new US office and invest in developing its agent platform. BI got a look at the 10-slide pitch deck it used to secure the fresh funding. Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI
Bloomberg
25-06-2025
- Business
- Bloomberg
Bloomberg Daybreak: Europe 06/25/2025
Bloomberg Daybreak Europe is your essential morning viewing to stay ahead. Live from London, we set the agenda for your day, catching you up with overnight markets news from the US and Asia. And we'll tell you what matters for investors in Europe, giving you insight before trading begins. Today's guests: Vincent Policard, KKR, Partner & Co-Head of European Infrastructure; Tineke Frikkee, W1M, UK Equity Research Head; Hakob Astabatsyan, Synthflow AI, Fo-Founder & CEO (Source: Bloomberg)
Business Wire
25-06-2025
- Business
- Business Wire
Synthflow AI Raises $20M to Transform the $168B Global Conversational AI Market With Enterprise AI Voice Agents
BERLIN--(BUSINESS WIRE)-- Synthflow AI, the voice AI platform for automated phone calls, today announced a $20M Series A investment round to drive the next wave of enterprise adoption for AI voice agents. The round is led by Accel, with participation from existing investors Atlantic Labs and Singular. This follows the company's seed round last year, bringing the total funding to $30M. The new capital will support global expansion, including the opening of a new office in the US, and accelerate development of its best-in-class voice AI agent platform. After decades of slow progress, voice AI technology is at a turning point. Recent breakthroughs have made it viable for enterprises to deploy AI voice agents at scale across a wide range of use cases. From customer service to appointment scheduling and lead qualification, these agents can transform global operations, delivering exceptional support at a fraction of the cost. For contact centers and business process outsourcing (BPO) companies that dominate the $159B US customer service market, this shift presents a major growth opportunity, driven by always-on voice agents that deliver natural conversations. Until now, deploying this technology while standing out in an increasingly crowded space has been a challenge, demanding deep AI expertise, specialized teams, inflated budgets, and drawn-out onboarding. Founded in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs. Designed for non-technical users, Synthflow AI's white-label voice agents require zero code, are highly customizable, and can handle everything from simple inquiries to complex workflows including customer support, appointment scheduling, inbound lead qualification, AI-to-human call transfers, and collecting and sharing real-time information at scale. With over 200 integrations across calendars, CRMs and telephony systems, Synthflow AI can be implemented rapidly and cost effectively, a contrast to the typical six-month onboarding required by legacy vendors. Synthflow AI's pioneering AI Voice Operating System (OS) is built to be indistinguishable from a human voice, offering the best-in-class quality, low latency, and high reliability. It can handle complex, high-value use cases with no human intervention. Since its seed round in 2024, Synthflow AI has expanded its R&D team to further boost product performance and has rapidly scaled to integrate with BPO providers and contact centers worldwide. Synthflow AI agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35% more calls answered compared to non-AI operators 45 million calls handled with a 99.9% uptime Hakob Astabatsyan, co-founder and CEO of Synthflow AI, said: 'Businesses and their customers are becoming increasingly comfortable communicating with AI agents. Our mission at Synthflow AI is to make high-quality, low-cost AI voice agents more accessible to improve customer services everywhere. The BPO and contact center market represents a massive opportunity for us, and we're already experiencing significant growth in this sector thanks to the simplicity of our no-code platform and the reliability and quality of our AI voice agents. This funding will help us accelerate this growth and scale our product so that we can continue pioneering Voice AI technology globally.' Luca Bocchio, Partner at Accel, said: 'Voice AI is at a real inflection point, voice agents have been improving rapidly and have never been more cost effective to deploy. The Synthflow AI team is seizing the moment from legacy players by making this technology more accessible. The market opportunity for deploying voice agents in traditional customer support use cases is vast and, as infrastructure continues to evolve and AI capabilities improve further, new emerging use cases in areas such as healthcare, financial services, education and more will continue to open up. Hakob and the team's technical expertise and momentum so far have been impressive. We're delighted to be investing in their vision and joining the journey ahead.' For more information about Synthflow AI, visit About Synthflow AI Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. A G2 Grid Leader for AI Agents, Synthflow helps mid-market and enterprise companies manage routine calls to save teams time and resources without increasing headcount. Backed by Accel and trusted by over 1,000 customers, its growth reflects a broader industry shift toward sophisticated and accessible conversational AI in a global market projected to reach $168.2 billion. About Accel Accel is a global venture capital firm that is the first partner to exceptional teams everywhere, from inception through all phases of private company growth. Atlassian, Bumble, Celonis, CrowdStrike, Deliveroo, Fiverr, Freshworks, Miro, Qualtrics, Scale, Segment, Slack, Spotify, Supercell, and UiPath are among the companies Accel has backed over the past 40+ years. 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