Latest news with #IQS
Malaysian Reserve
2 days ago
- Automotive
- Malaysian Reserve
Jeep® Gladiator Ranks First in Midsize Pickup Segment in J.D. Power 2025 U.S. Initial Quality Study, Chrysler, Jeep and Dodge Brands Improve IQS Scores Over 2024
AUBURN HILLS, Mich., June 26, 2025 /PRNewswire/ — Three Stellantis models place in top three of their respective segments Gladiator outperforms the segment average in seven of 10 key areas in Midsize Pickup category Jeep Wrangler and Chrysler Pacifica finish second in their segments Jeep brand improves 13 points on strength of Gladiator and Wrangler performance Dodge brand climbs 24 spots, biggest gain among all automotive brands Chrysler brand jumps 13 points The Jeep® Gladiator claims a top spot in the J.D. Power 2025 U.S. Initial Quality Study (IQS), placing first in the Midsize Pickup segment*, and leads the segment average in seven out of 10 measured categories, including driving experience, infotainment and interior. This is the second time in three years that Gladiator was top in its segment. The Jeep Wrangler also performed well, finishing second in the Compact SUV category, while the Jeep brand overall improved by 13 points, reflecting the strong performance of its two iconic models and continued strides in addressing customer concerns. Dodge made one of the largest gains among all automotive brands in the 2025 IQS, climbing 24 positions to rank seventh overall. The Chrysler brand also earned positive recognition, reducing its problems per 100 vehicles by 13. The Chrysler Pacifica ranked second in the Minivan segment, reinforcing the brand's strength in owner-reported satisfaction. 'We're building momentum and, more importantly, building trust,' said Yuri Rodrigues, senior vice president, quality, Stellantis North America. 'These results show that we're listening to our customers and putting them at the center of every decision we make. We are focused on setting the highest ambitions in quality, and the time is now to execute.' J.D. Power surveyed new-vehicle buyers about their first 90 days of ownership, measuring the number of problems experienced per 100 vehicles to assess brand performance. *Tied in 2025. J.D. PowerJ.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at Stellantis North AmericaStellantis (NYSE: STLA) is a leading global automaker, dedicated to giving its customers the freedom to choose the way they move, embracing the latest technologies and creating value for all its stakeholders. Its unique portfolio of iconic and innovative brands includes Chrysler, Dodge//SRT, Jeep®, Ram, Alfa Romeo, FIAT and Maserati. In 2025, the company celebrates 100 years of influencing culture and contributing to the history of the automotive industry in the U.S. and Canada. For more information, visit Follow company news and video on: Company blog: website: @StellantisNAYouTube:
Yahoo
2 days ago
- Automotive
- Yahoo
Jeep® Gladiator Ranks First in Midsize Pickup Segment in J.D. Power 2025 U.S. Initial Quality Study, Chrysler, Jeep and Dodge Brands Improve IQS Scores Over 2024
AUBURN HILLS, Mich., June 26, 2025 /PRNewswire/ -- Three Stellantis models place in top three of their respective segments Gladiator outperforms the segment average in seven of 10 key areas in Midsize Pickup category Jeep Wrangler and Chrysler Pacifica finish second in their segments Jeep brand improves 13 points on strength of Gladiator and Wrangler performance Dodge brand climbs 24 spots, biggest gain among all automotive brands Chrysler brand jumps 13 points The Jeep® Gladiator claims a top spot in the J.D. Power 2025 U.S. Initial Quality Study (IQS), placing first in the Midsize Pickup segment*, and leads the segment average in seven out of 10 measured categories, including driving experience, infotainment and interior. This is the second time in three years that Gladiator was top in its segment. The Jeep Wrangler also performed well, finishing second in the Compact SUV category, while the Jeep brand overall improved by 13 points, reflecting the strong performance of its two iconic models and continued strides in addressing customer concerns. Dodge made one of the largest gains among all automotive brands in the 2025 IQS, climbing 24 positions to rank seventh overall. The Chrysler brand also earned positive recognition, reducing its problems per 100 vehicles by 13. The Chrysler Pacifica ranked second in the Minivan segment, reinforcing the brand's strength in owner-reported satisfaction. "We're building momentum and, more importantly, building trust," said Yuri Rodrigues, senior vice president, quality, Stellantis North America. "These results show that we're listening to our customers and putting them at the center of every decision we make. We are focused on setting the highest ambitions in quality, and the time is now to execute." J.D. Power surveyed new-vehicle buyers about their first 90 days of ownership, measuring the number of problems experienced per 100 vehicles to assess brand performance. *Tied in 2025. J.D. PowerJ.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at Stellantis North AmericaStellantis (NYSE: STLA) is a leading global automaker, dedicated to giving its customers the freedom to choose the way they move, embracing the latest technologies and creating value for all its stakeholders. Its unique portfolio of iconic and innovative brands includes Chrysler, Dodge//SRT, Jeep®, Ram, Alfa Romeo, FIAT and Maserati. In 2025, the company celebrates 100 years of influencing culture and contributing to the history of the automotive industry in the U.S. and Canada. For more information, visit Follow company news and video on: Company blog: website: @StellantisNAYouTube: View original content to download multimedia: SOURCE Stellantis Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
2 days ago
- Automotive
- Business Wire
Fewer Physical Vehicle Controls and More Problematic Touchscreen Make Infotainment System a Modern 'Catch-All Drawer,' J.D. Power Finds
BUSINESS WIRE)--Despite the growing complexity of today's new vehicles, the number of problems cited by owners in the first 90 days of ownership has improved slightly, according to the J.D. Power 2025 U.S. Initial Quality Study (IQS), SM released today. Overall, problems per 100 vehicles (PP100) have improved to 192 PP100 from 194 PP100 a year ago. Premium brands have improved 27 PP100 to 203 PP100 from 230 PP100 in 2024, largely driven by Tesla, while problems among mass market brands have increased to 187 PP100 from 181 PP100 in 2024. A lower score reflects higher vehicle quality. The infotainment category improves 1.9 PP100 yet remains the most problematic vehicle category in the study (42.6 PP100). While half of the top problems industry-wide remain infotainment issues, 11 infotainment problems show improvement from a year ago. However, owners are having more touchscreen-related problems due to the inclusion of non-audio-related features like climate controls, garage door openers and even glove box releases. 'While customers do find the larger touchscreens visually appealing, their functionality within the vehicle is an increasing source of frustration,' said Frank Hanley, senior director of auto benchmarking at J.D. Power. 'Customers are having to tap and swipe through multiple screens to access key vehicle functions like climate settings and built-in garage door openers. Owners find these things to be overly complicated and too distracting to use while driving. By retaining dedicated physical controls for some of these interactions, automakers can alleviate pain points and simplify the overall customer experience.' Following are some key findings of the 2025 study: Premium vehicles have more defects than mass market counterparts: While design-related issues are equal between mass market and premium vehicles, defect/malfunction-related issues are more prevalent on premium vehicles. Exterior is the largest area of discrepancy, with premium vehicles averaging 4.2 more problems than mass market vehicles, mostly driven by those from non-traditional automakers. Plug-in hybrid electric vehicles (PHEVs) have most problems: For the first time, PHEVs, on average, have more problems than their battery electric vehicle (BEV) counterparts (237 PP100 vs. 212 PP100, respectively). Gasoline (184 PP100) and hybrid (196 PP100) vehicles have fewer problems than PHEVs and BEVs. The improvement in BEVs is driven by a 62 PP100 improvement for Tesla. Problematic launches and late model-year changeovers: New-model launches account for the highest number of problems (203 PP100) since the study was redesigned in 2020, compared with 190 PP100 for carryover models. Of the 18 new models launched this year, only two have fewer problems than their respective segment average. 'Typically, problems for new launches are balanced with some being successful and others having issues,' Hanley said. 'This year, however, new launches are notably more problematic.' The good news for the new launches is that they require fewer repair visits than the carryover models. Shifting consumer preferences increase cupholder frustration: While it seemed like manufacturers had cupholders figured out, given that owners are now bringing more reusable containers into their vehicles, manufacturers are struggling to keep up with being able to accommodate all the different shapes and sizes that are increasingly available. Consequently, owners are again citing more problems in this area, with the expectation that their vehicle should be able to hold different sizes of containers. The U.S. Initial Quality Study, now in its 39th year, is based this year on responses from 92,694 purchasers and lessees of new 2025 model-year vehicles who were surveyed after 90 days of ownership. The study additionally incorporates repair visit data based on hundreds of thousands of real-world events reported to franchised new-vehicle dealers. The methodology unites state-of-the-art vehicle repair data with traditional J.D. Power Voice of the Customer (VOC) data while fielding continuously year-round. This enhanced IQS data allows automakers the ability to quickly identify potential issues before they become bigger problems in the quality landscape. The study is based on a battery of 227 VOC questions plus relevant repair data, all of which is organized into 10 vehicle categories: infotainment; features, controls and displays; exterior; driving assistance; interior; powertrain; seats; driving experience; climate; and unspecified (unique to repair). The study is designed to provide manufacturers with information to facilitate the identification of problems and to drive product improvement. The study was fielded from June 2024 through May 2025. Highest-Ranking Brands and Models Lexus is the highest-ranking brand overall in initial quality with a score of 166 PP100. Among premium brands, Jaguar (175 PP100) ranks second and Genesis (183 PP100) ranks third. Among mass market brands, Nissan ranks highest with a score of 169 PP100. Hyundai (173 PP100) ranks second and Chevrolet (178 PP100) ranks third. The parent corporation receiving the most model-level awards is General Motors Company (five awards), followed by Ford Motor Company (four awards) and Honda Motor Company (three awards). Among brands, Ford receives the most segment awards (four), followed by Chevrolet (three). General Motors Company models that rank highest in their respective segment are Buick Encore GX, Cadillac XT5, Chevrolet Blazer, Chevrolet Silverado and Chevrolet Tahoe. Ford Motor Company models that rank highest in their respective segment are Ford Escape, Ford F-150, Ford Mustang and Ford Super Duty. Honda Motor Company models that rank highest in their respective segment are Acura Integra, Acura RDX and Honda Odyssey. Volkswagen AG has the highest-ranking model overall, the Porsche 911, with 116 PP100. Plant Quality Awards BMW AG's Graz (Magna Steyr-BMW), Austria, plant, which manufactures the BMW Z4, receives the Platinum Plant Quality Award. Plant quality awards are based solely on defects and malfunctions and exclude design-related problems and repair incidents. Gold Plant Quality Awards for North/South America, in a tie, go to Toyota Motor Corporation's Cambridge South plant in Ontario, Canada, which produces the Lexus RX, and Toyota Motor Corporation's Georgetown 3, Kentucky, plant, which produces the Lexus ES. The Gold Plant Quality Award for Asia Pacific goes to Toyota Motor Corporation's Tahara Lexus, Japan, plant, which produces the Lexus IS, Lexus LS and Lexus NX. See the rank chart and lists of highest-ranking brands, models and plants at For more information about the U.S. Initial Quality Study, visit About J.D. Power J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at
Forbes
01-05-2025
- Automotive
- Forbes
The Car Worthy Of Your Digital Trust
Trust is an ephemeral, amorphous descriptor of consumers' behaviors, which in days of old would've ... More been described generically by "quality" but now has multiple words to describe it. Thirty years ago, the word 'trust' was invoked in automotive realms only when gauging the vehicle's overall quality. Yes, reliability or quality were consistently amongst the top five drivers of purchasing decisions in 1995 (along with price, safety, brand, and styling), but there weren't multiple definitions of trust and few quantifications beyond JD Power's Initial Quality Survey (IQS) or recalls. Then in 1995, the mass-produced, connected car became a reality with the launch of OnStar, and both the opinion of trust and the nomenclature expanded. In a recent study by Perficient, manufacturers of connected products ranked trust as the absolute lowest of influential factors for a customer's purchase decision, whereas consumers ranked it the highest, and commercial users ranked it the second highest. 'It's alarming that the manufacturers and their customers don't value trust in the same way,' summarizes Jim Hertzfeld, the Area Vice President for Strategy at Perficient. And just like the number of words describing snow in Inuit and Yupik (a.k.a. 'Eskimo'), the societal focus on automotive trust is birthing a combination of prefixes to articulate nuances about how the noun feels. A few possible prefixes defined herein shall explain a portion of the perplexing landscape: Fail-forward (trust), Cyber (trust), Personal (trust) and Nightingale (trust). MARCH 2025: The OTA & Software Updates Guide graphs the global software reflash capability versus ... More the frequency it's exercised, thereby demonstrating a difficult balance between consumer experience, trust, safety and technology enablement. Genesis is the only brand in the corner marked 'Safe & Trusted'. In a now famous, previously-internal corporate mantra, Mark Zuckerberg (CEO and co-Founder of Facebook), coined the phrase 'Move fast and break things.' To some extent, this has been the mentality of Silicon Valley's influence on software development over the past 5-10 years: don't worry over pesky defects since more and more vehicles – just like cellphones – can reflash all of the software post-production and, therein, fix any launched mistakes. Fail forward. This Over-the-Air (OTA) capability of reflashing is arguably the most confusing of the trusts since it invokes one of two opposing reactions from consumers: faith in software prowess (e.g., the automaker has impressive development capabilities that will defend me) or misgivings about bad behavior (e.g., laziness of upfront rigor via 'We'll fix it later' mentality). 'There's still a wide span of capabilities in the marketplace for Over-the-Air updates and conscious choices to be made on how frequently each automaker chooses to exercise it,' states Jeffrey Hannah, Chief Commercial Officer of SBD Automotive, an independent automotive technology research and strategy firm that tracks such automotive reflashing. 'This is really an evolving area of confidence which sits between the manufacturer and end consumer.' 'We have seen a noticeable uptick in initial quality problems, especially in software,' states SBD's North American Director, Alex Oyler, 'It is enabling bad behavior. What's happening below the surface there is that [automakers] are trying to increase the cadence of product development to launch new products, but they haven't been able to simplify the complexity out of their business.' The global digital footprint continues to be hacked around the world with increasing regularity, yet ... More cyber trust remains an expectation of customers. The most ephemeral of the earned faiths is cybersecurity trust since all parties understand that new threats evolve every day, that any well-funded hacker can penetrate even the securest of designs, and that global automotive attacks continue to rise. And yet the customer's expectation is quiet, bulletproof protection. To sustain that confidence, the automaker must pivot by utilizing that same reflashing capability. 'You are no longer necessarily building a vehicle for all of what it shall be able to do for its entire life,' states Bill Mazzara, the Society of Automotive Engineers (SAE) Chairman of the Vehicle Electrical and Hardware Security Taskforce. 'Instead, you're now building for [intended, future functionality] one day. We're headed towards a world where products will get updated, grow, and live their life. Of course, good intent never leads to actual security. Hackers will hack you for your faults in implementation rather than your cult of intent.' Consumers have an inherent, unspoken assumption that corporations will safeguard their private ... More information, however historically this has not been universally true. The most obvious trust issue is 'Will the corporations be good stewards of my personal information?' For instance, one recent vulnerability discovered within twelve brands permitted employees and possibly hackers to understand exactly where a vehicle has been over the past year within the accuracy of a parking space. Some 2024 vehicles from BYD, a leading Electric Vehicle (EV) automaker in China, had internal SIM cards that could transmit audio from inside the vehicle (e.g., the Atto 3) without the driver's knowledge. And a portion of OnStar's service that enables an insurance discount based upon drivers' habits for safe behavior shall be discontinued in 2025 since numerous privacy complaints, lawsuits, and a Federal Trade Commission ban (for providing precise geolocation data and driving behavior without adequate, affirmative consent) have made the business prohibitive and likely strained trust with some General Motors's customers. These are just a few examples from the past year, let alone the last thirty. On the positive side, digital information has the ability to provide an additional safety value. OnStar had a long-standing ad campaign called 'Real Stories' – and still has a devoted website – which featured customers' real-world accounting for technology saving their lives. Additional, innovative post-crash services have been birthed using digital information to improve the outcomes of the crash's victims. Even from a preventative standpoint, a whole sector of product development called Advanced Driver-Assistance Systems (ADAS) relies upon digital information going to and from the cloud to improve maps, algorithms, responses, etc. Yes, akin to Florence Nightengale, the social reformer, statistician and founder of modern nursing, the vehicle's flow of information can provide a heathier outcome and, therein, improve the digital trust. This discourse probably confuses and frustrates the reader even more. 'Which ONE vehicle can I trust? How do I parse through this to make a buying decision?' I'd love to give you the decoder ring or point you to the window sticker's 5-star rating for trust. But they don't exist. And it would be outdated tomorrow. Here's my best advice: watch the number of software recalls. If a brand has to keep cleaning-up its messes, it obviously hasn't figured out how to prevent the messes.
Associated Press
23-04-2025
- Business
- Associated Press
Insightful Launches New Quality Management Solution for Contact Centers That Promises Up to 99% Coverage
The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, CALIFORNIA / ACCESS Newswire / April 23, 2025 / a leading provider of workforce analytics and remote work software, today announced the launch of its new Quality Management (QM) module for contact centers, with the potential for up to 99% coverage. Key Points The Most In-Depth QM for Contact Centers Doing quality management at scale is a perennial challenge for contact center operators. Today, the average QM coverage rate is just 3%. Insightful's new solution will eventually enable organizations to achieve up to 99% quality evaluation coverage via the combination of agent activity monitoring and AI. Central to the release are powerful new capabilities, including customizable scorecards to calculate Internal Quality Scores (IQS), a centralized evaluation page for easy performance monitoring, and individual segment pages that combine call recordings with full on-screen activity tracking. Enabling Elevated Customer Service Insightful's contact center clients are already seeing remarkable results, including a 78% improvement in call abandonment rates, a 30% boost in employee engagement, and a 27% reduction in turnover after implementing Insightful. 'It's absurd that up until now, quality management coverage of around 3% has been the norm, simply because there was no better way,' Insightful CEO Ivan Petrovic said. With this new release, our aim is to transform how QM is done, raising the bar for contact center operators and making work easier and more rewarding for agents, too. Managers can now assess agent performance with unparalleled context, seeing not just what was said, but what actions agents took during the call.' About Insightful Insightful's work tracking and employee monitoring software drive business growth by improving productivity, focus time, and workflows. Insightful is proven to increase productivity to 95%+, improve efficiency by 70%, and save 18% on resource costs. Contact Information: Seb Kipman Email: [email protected] For additional information and to download our press kit, please visit SOURCE: Insightful press release
