Latest news with #ISGProviderLens™
Business Wire
24-06-2025
- Business
- Business Wire
ISG to Assess Enterprise Managed Network Service Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study of managed network service providers and network operators, exploring how they enable enterprises to transform networks from static infrastructure assets into dynamic platforms. Enterprises recognize how advanced technologies modernize their network infrastructure and services. To support modernization, providers need to enable integration with existing enterprise networks using standardized interfaces and automation tools. Share The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Enterprise Managed Network Services, scheduled to be released in December 2025. The reports will cover companies offering managed network services (MNS), managed connectivity solutions and network-as-a-service (NaaS) solutions. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. As enterprises implement hybrid work modes and distribute applications, the role of MNS is evolving to support dynamic business operations. Modern MNS portfolios address critical enterprise concerns related to network flexibility, performance, visibility and compliance. Enterprises are increasingly adopting important new network technologies, including zero-trust security architectures, open API-based orchestration, sovereign cloud integration and post-quantum encryption support. 'Enterprises recognize how advanced technologies modernize their network infrastructure and services,' said Heiko Henkes, director, ISG Provider Lens Research. 'To support modernization initiatives, providers need to enable seamless integration with existing enterprise networks using standardized interfaces and intelligent automation tools.' ISG has distributed surveys to nearly 200 enterprise MNS providers. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing managed network services commonly adopted by enterprises, based on ISG's experience working with its clients. The three quadrants are: Managed Network Services Evolution, evaluating providers delivering comprehensive, enterprise-grade network services under long-term outsourcing agreements. Providers are assessed on their ability to integrate advanced technologies such as automation, AI-driven operations and zero-trust enforcement. Managed Enterprise Connectivity Solutions (DIA, VoIP and VPN), assessing providers offering fully managed connectivity solutions such as dedicated internet access (DIA), voice over internet protocol (VoIP) and virtual private networks (VPNs). They need to deliver end-to-end lifecycle services, adhere to service level agreements (SLAs) for performance and security and support modern cryptography standards. Network as a Service (NaaS), covering providers delivering cloud-based, on-demand connectivity and network functions that eliminate the need for in-house infrastructure. Providers are evaluated on their ability to align with Metro Ethernet Forum (MEF) principles to ensure interoperability and service quality and their capacity to offer scalable, centrally managed solutions embedded with sustainability features. Geographically focused reports from the study will cover the global enterprise managed network services market and examine products and services available in the U.S., Europe and Asia Pacific. ISG analysts Kenn Walters (U.S. and Europe) and Yash Jethani Pradeep (Asia Pacific) will serve as authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as enterprise managed network service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
05-06-2025
- Business
- Yahoo
ISG to Evaluate Medical Device Service, Solution Providers
Upcoming ISG Provider Lens™ reports will cover providers helping companies integrate new technologies to make devices more capable, compliant and interoperable STAMFORD, Conn., June 05, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study evaluating digital transformation service and solution providers supporting the medical devices industry, exploring how they help device makers address technology challenges while accelerating innovation and time to market. The study results will be published in two comprehensive ISG Provider Lens™ reports, titled Medical Device Digital Services, covering the U.S. and European markets, respectively, and scheduled to be released in November 2025. The study will examine providers offering medical device companies end-to-end digital engineering and product development services; strategic consulting, quality assurance and regulatory compliance services; and digital solutions for post-market activities. In particular, it will assess provider ability to address technology challenges such as data interoperability and cybersecurity. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The medical device industry is embracing digital transformation by integrating AI, IoT and cloud technologies. These advancements enhance real-time monitoring and predictive diagnostics, facilitate improved clinical decisions and transform traditional hardware-centric models into dynamic, data-driven ecosystems. "Medical devices are quickly evolving to meet the new requirements of patient-centric healthcare," said Iain Fisher, director, ISG Provider Lens Research. "Device makers need to collaborate with providers on innovation and improve outcomes to remain competitive in the market." ISG has distributed surveys to more than 100 providers of medical device services and solutions. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the digital services and solutions most commonly used by medical device companies, based on ISG's experience working with its clients. The three quadrants are: Digital Engineering and Product Development, evaluating providers with expertise in designing and enhancing interconnected, software-driven, compliant medical devices. Providers are assessed on their abilities to apply emerging technologies such as AI, ML, digital twins and edge computing to accelerate innovation, ensure compliance and reduce time to market. Regulatory Compliance, Strategy and Quality Assurance, assessing providers that help medical device manufacturers navigate global regulatory frameworks and align engineering initiatives with go-to-market objectives. Providers implement cybersecurity and data protection strategies, ensuring product and patient safety in connected and software-driven environments. Post-Market Digital Enablement, covering providers that deliver digital solutions for continuous monitoring, device tracking and telehealth integration. Providers focus on developing and integrating remote patient monitoring systems, analytics and post-market surveillance tools. Geographically focused reports from the study will cover digital services and solutions offered to medical device companies in the U.S. and Europe. ISG analysts Rohan Sinha (U.S.) and Sneha Jayanth (Europe) will serve as authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital transformation solution and service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Laura Hupprich, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
28-05-2025
- Business
- Yahoo
inMorphis Recognized as Rising Star for Innovation in ServiceNow Ecosystem by ISG
BOSTON, May 28, 2025 /PRNewswire/ -- inMorphis has been named a Rising Star in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners – US, recognizing its innovation and impact in advancing ServiceNow-powered digital transformation. This accolade highlights inMorphis's strong portfolio of business offerings designed to help enterprises unlock the full value of the Now Platform. Innovation with GenAI at the Core A key differentiator for inMorphis is its proprietary GenAI Universe, which features a suite of AI-powered frameworks like GenAI Accelerator, Agentic AI, Genie, Now LLM, and Now Skill. These tools integrate seamlessly with ServiceNow, empowering enterprises to automate workflows, drive intelligent decision-making, and scale innovation rapidly. "inMorphis uses ServiceNow Build platforms to create domain-specific GenAI use cases for industries such as BFSI, telecom, and healthcare, addressing their unique challenges with precision."-Tapati Bandopadhyay, Lead Author, ISG Provider Lens 2025 – ServiceNow Ecosystem Partners research Operational Excellence and Customer Focus inMorphis is a leader in Reliability, Compliance, Customer, and Asset Management (RCA) regarding workflow operations. Its transformation methodology—powered by the ACE (Acceleration-Configuration-Experience) framework—ensures right-first-time implementations and measurable business outcomes. Its value realization framework has enabled clients to optimize their ServiceNow investments, with one U.S.-based investment firm achieving a 35% increase in CMDB coverage, a 40% growth in platform utilization, and an 80% increase in portal adoption in just eight weeks. Strategic Collaborations to Boost CX and Quality To elevate customer experience and service quality, inMorphis has forged strategic partnerships. With NEURON7, it applies GenAI for auto-diagnostics and remediation. Collaborating with AutomatePRO, it advances Quality as a Service (QaaS), accelerating delivery while maintaining high standards. Through a tie-up with Confluent, inMorphis is helping clients unify data and workflow streams for intelligent operations. GRC Expertise and Forward-Thinking Approach A trusted name in Governance, Risk, and Compliance (GRC), inMorphis leverages AI and machine learning within ServiceNow to provide predictive insights, enhance anomaly detection, and proactively reduce compliance risks. Future-Focused Strategy inMorphis plans to integrate GenAI into the Integrated Risk Management (IRM) module for BFSI clients, roll out low-code apps for telecom and CMDB, and align closely with ServiceNow's innovation roadmap. These developments underscore its commitment to delivering scalable, future-ready solutions with accelerated return on investment (ROI). About inMorphis Founded in 2015 and headquartered in Singapore, inMorphis is a ServiceNow-invested partner with a global presence across the U.S., UK, India, and ASEAN. Its expertise spans ITSM, ITOM, GRC, AIOps, SecOps, and workflow automation, enabling clients to unlock enterprise agility and business value at scale. Download your complimentary copy of the ISG Provider Lens™ report below. Photo: View original content to download multimedia: SOURCE inMorphis
Yahoo
28-05-2025
- Business
- Yahoo
Brazil Activates Microsoft's AI Strategy with Local Use Cases
Companies start to transform operations using new data center capacity, Copilot localization capabilities, ISG Provider Lens™ report says SíO PAULO, May 28, 2025--(BUSINESS WIRE)--Major Brazilian enterprises are demonstrating significant uses of core Microsoft AI technologies, signaling rapid adoption to come, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Brazil finds the country is well positioned to embrace the company's AI strategy through its Copilot, Copilot Devices and AI stack components. Microsoft has a strong presence and a mature ecosystem of partners in Brazil, complemented by a robust national IT infrastructure. "Microsoft is moving AI into the future, from speculation to practical applications," said Bill Huber, partner, digital platforms and solutions, for ISG. "Companies and ecosystem partners in Brazil are helping to turn this vision into reality." Brazil is benefiting from Microsoft's global strategy of investing in emerging markets, with the company recently expanding its data centers in the country, the report says. Brazil's rapidly growing technology sector and economic importance in Latin America make it a likely site for significant AI initiatives. Building on lessons from Microsoft initiatives in developing countries such as India, there is strong AI potential in sectors including agribusiness, financial services and health care. ISG expects increasing adoption of AI-based solutions in Brazil by large enterprises and technologically advanced sectors in the near term, followed by midsize companies using Copilot tools in the medium term and possibly a transformation of Brazilian business in the long term. Organizations in Brazil are expected to use Copilot's capabilities as a universal AI interface to make significant business impacts through linguistic and cultural adaptation, ISG says. By using Copilot to perform natural-language processing in Brazilian Portuguese and understand unique cultural contexts, companies may change the way users interact with technology and gain significant competitive advantage. Some large enterprises are already using Copilot to optimize processes specific to Brazil, including customer service, automated regulatory compliance and project management adapted to the local culture. In Brazil's tropical climate, some major companies have turned to Microsoft's local data centers for AI processing because they operate on renewable energy and use new cooling technologies, the report says. Microsoft's hybrid device strategy, supporting the use of PCs with built-in neural processing units (NPUs), is likely to prove important to AI use in Brazil, where Internet infrastructure is unevenly distributed. "AI has significant potential to help enterprises thrive in Brazil's unique culture, infrastructure and regulatory environment," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Companies and service providers have already seized on Microsoft's AI strengths to realize that vision." The report also examines other Microsoft-related trends in Brazil, including a fast-growing GitHub developer community and the increasing provider focus on vertical industry solutions. For more insights into enterprise challenges relevant to Microsoft services and solutions in Brazil, plus ISG's advice for addressing these, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Brazil evaluates the capabilities of 45 providers across six quadrants: Managed Services for Azure — Large Accounts, Managed Services for Azure — Midmarket, Microsoft 365 Services — Large Accounts, Microsoft 365 Services — Midmarket, Power Platform Services and AI Services for the Microsoft Clouds. The report names Brasoftware, Kumulus and TIVIT as Leaders in all six quadrants. It names SoftwareOne as a Leader in five quadrants and Accenture, Dedalus and Processor as Leaders in four quadrants each. It names Ingram Micro and Lattine as named Leaders in three quadrants each. BlueShift, Dell Technologies, Kyndryl and Teltec Solutions are named as Leaders in two quadrants each. AlfaPeople, Cloud Target, ITCore and Smart Consulting are named as Leaders in one quadrant each. In addition, UPBI is named as a Rising Star — a company with a "promising portfolio" and "high future potential" by ISG's definition — in two quadrants. Capgemini, Cloud Target, DXC Technology and Qualiserve are named as Rising Stars in one quadrant each. Customized versions of the report are available from Processor and Qualiserve. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among Microsoft ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Brazil is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ ResearchThe ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISGISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts:Laura Hupprich, ISG+1 203 517 Thábata Mondoni, Mondoni Press for ISGMobile: +55 11 98671 5652thabata@
Business Wire
16-05-2025
- Business
- Business Wire
ISG to Assess Finance and Accounting Outsourcing Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of finance and accounting outsourcing (FAO) services, which are growing beyond their traditional cost-efficiency role and beginning to incorporate generative AI and agentic AI. As FAO evolves and extends its reach, technological advancement is more important than ever. GenAI and agentic AI allow service providers to introduce new capabilities and become full-fledged partners to forward-thinking enterprises. The study results will be published in a comprehensive ISG Provider Lens™ report, called Finance and Accounting Outsourcing (FAO) Services, scheduled to be released in September 2025. The report will cover companies offering services including accounts payable, order to cash (O2C) operations, recording and reporting of financial results, tax compliance and financial planning and analysis. Enterprise buyers will be able to use information from the report to evaluate current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Enterprises are turning to FAO for functions far beyond its traditional role of controlling costs. Increasingly, companies are outsourcing complex, high-value processes such as financial planning and tax compliance, which were once considered too strategic or complex to delegate, to FAO firms. They expect providers to serve as consultative partners that understand the business context well enough to enable increased agility and smart decision-making. 'As FAO evolves and extends its reach, technological advancement is more important than ever,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'GenAI and agentic AI allow service providers to introduce new capabilities, including autonomous workflows and intelligent exception handling. FAO is becoming a full-fledged partner to forward-thinking enterprises.' ISG has distributed surveys to 48 FAO service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the FAO services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Invoice to Pay (I2P), evaluating service providers that manage the full accounts payable lifecycle, from receipt of invoices to payment. Services include invoice capture and validation, master data maintenance and payment processing. Providers offer technologies such as AI and ML for exception handling and real-time analytics for compliance and decision-making. Order to Cash (O2C), assessing end-to-end O2C service providers that perform functions such as accounts receivable management, credit risk assessment, invoice generation and dispute resolution. Leading providers use automation, predictive analytics and big data to achieve rapid order fulfillment and other benefits. R2R and Tax Services, covering providers of record-to-report and tax services that help enterprises perform financial closing, reporting, reconciliation and indirect tax compliance. Providers use AI, automation and analytics to streamline operations and enhance accuracy. They can help enterprise finance leaders gain real-time insights and ensure compliance. Financial Planning & Analysis (FP&A), evaluating providers of services such as budgeting, forecasting, planning and risk management. As enterprises outsource more strategic financial functions, these providers become partners delivering real-time insights that help them identify risks and opportunities. A report from the study will cover the global FAO market and examine available products and services. ISG analysts Gaurang Pagdi, Sneha Jayanth and Shilpashree N will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as FAO providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
