Latest news with #ITMs
Malaysian Reserve
09-07-2025
- Business
- Malaysian Reserve
Kuwait International Bank Enhances Self-Service Banking with Diebold Nixdorf Technology
Interactive Teller Machines (ITMs) offer expanded services and convenience to customers NORTH CANTON, Ohio, July 9, 2025 /PRNewswire/ — Diebold Nixdorf (NYSE: DBD), a global leader in transforming the way people bank and shop, announced today the successful implementation of its Interactive Teller Machines (ITMs) at Kuwait International Bank (KIB). This strategic deployment is a significant step forward in how KIB serves its customers, offering a seamless blend of self-service convenience and personalized banking. The new ITMs are now operational at select KIB branches, with plans for additional installations in the near future, including DN Series® ATMs with video capability. The implementation was managed in collaboration with Axis Solutions, Diebold Nixdorf's licensed partner in Kuwait. Customers can now engage via video with a live teller, ensuring that complex transactions are handled seamlessly, even outside traditional banking hours. Other new services provided by the ITMs include: Cash Withdrawal and Deposit Over Limits: The ITMs are equipped to process transactions that exceed standard limits, providing flexibility and greater access to funds. Check Deposit and Encashment: Clients can easily deposit and cash checks, reducing the need for in-branch visits and accelerating processing times. Instant Card Printing and Activation: The ITMs feature on-the-spot card printing, allowing customers to receive and instantly activate new or replacement debit cards immediately. Services for Visually Impaired Customers: The ITMs offer accessibility features such as voice guidance and tactile keypads, ensuring an inclusive banking experience. Civil ID Update: Customers can conveniently update their Civil ID information directly at the ITM, simplifying compliance and reducing the need for branch visits. Nawaf Al-Khrayef, deputy general manager of Retail Banking at KIB, said: 'Our new ITMs represent a significant step forward in our commitment to deepening customer relationships by delivering a banking experience that aligns with today's modern lifestyles. By leveraging Diebold Nixdorf's innovative technology, we are offering advanced self-service options that are more convenient and efficient. This advancement reflects our continued efforts to elevate customer service standards in the country and reinforces our core promise to be a true 'Bank for Life'.' Abeer Abu Sultan, director at Axis Solutions, said: 'We are proud to support KIB's vision for innovation in self-service banking. Through a forward-thinking approach, KIB has positioned its self-service channel as a key competitive advantage in Kuwait's banking sector, redefining customer journeys and fueling investment in digital infrastructure. By deploying Diebold Nixdorf's advanced solutions, KIB is enhancing the customer experience and supporting the ongoing advancement of banking services in the local industry.' Habib Hanna, managing director, Middle East, at Diebold Nixdorf, said: 'We are excited to partner with Kuwait International Bank to provide their customers with a modern and convenient banking experience, all in one convenient location. Diebold Nixdorf's ITMs are easy to service and offer a suite of advanced capabilities that empower KIB to meet the evolving needs of their customers.' About Kuwait International Bank Kuwait International Bank (KIB) is a bank that operates according to the Islamic Shari'ah, based in the State of Kuwait. Incorporated in 1973, and originally known as Kuwait Real Estate Bank, KIB made the transition to its current Islamic operating model in 2007. In 2018, KIB embarked on a new phase of its journey full of innovation and development. As part of its new strategic direction, the Bank focuses on offering a next-level customer experience under the slogan: 'Bank for Life'. Through a network of branches spread across the State of Kuwait, KIB offers a broad range of banking products and services, as well as innovative digital banking solutions in line with international best standards. As part of its duty towards the community, the Bank also encompasses a leading social responsibility program that aims at positively impacting all members of the community through a wide range of impactful initiatives and activities. Today, KIB has taken concrete steps in implementing its new strategic objectives. The Bank has cemented its role as a key player in the local banking industry and has continued to maintain its strong financial performance; enabling it to be globally recognized for its strong credit rating and financial position. About Axis Solutions Axis Solutions is a premier provider of advanced banking technology solutions, dedicated to enhancing the financial services industry through innovation and expertise. With a focus on delivering cutting-edge products and services, Axis Solutions partners with leading institutions to drive digital transformation and improve customer experiences. About Diebold Nixdorf Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit for more information. X: @DieboldNixdorf LinkedIn: Facebook: DN-B Photo – – View original content:
Malaysian Reserve
18-06-2025
- Business
- Malaysian Reserve
USSFCU President & CEO Timothy L. Anderson Named 2025 CEO of the Year by MD
ALEXANDRIA, Va., June 18, 2025 /PRNewswire/ — The United States Senate Federal Credit Union (USSFCU) is proud to announce that their President and CEO Timothy L. Anderson has been named the 2025 CEO of the Year by the MD|DC Credit Union Association. This prestigious award honors Anderson's visionary leadership, deep commitment to the credit union movement, and dedication to building an inclusive, mission-driven culture at USSFCU. A People-First Approach to Leadership Since taking the helm in 2019, Anderson has led USSFCU with a strategic, people-first philosophy that has reshaped the organization's workplace culture. 'Tim has helped transform USSFCU from a workplace into a community,' said Board Chair Jay Moore. 'He empowers people to grow, champions internal talent, and invests in his team at every level.' His focus on employee development and wellbeing has earned USSFCU consecutive Top Workplace honors from The Washington Post and USA Today. Driving Member Growth and Innovation Under Anderson's leadership, USSFCU has surpassed $1.5 billion in assets and enhanced its member experience with innovations including: A modern, secure online and mobile banking platform An after-hours call center for extended support Interactive Teller Machines (ITMs) The elimination of overdraft and NSF fees These enhancements reflect Anderson's commitment to financial inclusion and service excellence. Investing in Community Impact Anderson has expanded USSFCU's role in the community through partnerships that provide free financial counseling, credit-building resources, and youth education programs. In 2024, USSFCU donated over $65,000 to local nonprofits and led seasonal donation drives benefiting regional causes. A Leader in the Credit Union Movement Nationally recognized as an innovative and mission-driven leader, Anderson previously chaired the African-American Credit Union Coalition (AACUC) and was inducted into its Hall of Fame in 2023. He currently serves on the boards of the MD|DC Credit Union Association and Credit Union Miracle Day and has held leadership roles with CUNA (now America's Credit Unions) and USSFCU's CUSO. With more than 30 years of executive experience, Anderson continues to influence the future of credit unions while advancing USSFCU's mission of financial empowerment. About USSFCUThe United States Senate Federal Credit Union has been proudly serving the Senate community and beyond for nearly 90 years. As a member-owned, not-for-profit financial institution, USSFCU is committed to providing exceptional service, competitive financial products, and educational resources to empower members on their financial journey. For more information, visit View this press release on our website at
Yahoo
31-03-2025
- Business
- Yahoo
Y-12 Federal Credit Union Upgrades Fleet, Enhances Self-Service Banking with NCR Atleos
ATLANTA, March 31, 2025--(BUSINESS WIRE)--NCR Atleos Corporation (NYSE: NATL) ("Atleos"), a leader in expanding self-service financial access for financial institutions, retailers and consumers, today announced that Oak Ridge, Tenn.-based Y-12 Federal Credit Union (Y-12 FCU) is revolutionizing member service with advanced technology through its relationship with Atleos. Specifically, Y-12 FCU decided to upgrade its entire fleet of self-service devices from a mix of ATMs and interactive teller machines (ITMs), to all Atleos ITMs. With this transition, Y-12 FCU was able to migrate transactions from the branch to the self-service channel, to drive efficiencies and a better and more convenient member experience. ITMs are essentially an ATM with live video chat that offers a virtual version of the in-person banking experience. Y-12 FCU and Atleos have enjoyed a longstanding successful relationship, with the credit union proving to be a pioneer in embracing ITMs or Personal Teller Machines as they are called by Y-12 FCU. The initial deployment of ITMs was very effective for Y-12 FCU, that's why the credit union decided to upgrade its entire fleet to ITMs. As part of this transformation, the credit union is also enabling members to initiate transactions via contactless cards and mobile devices. "Teaming with Atleos has helped us further deliver on our mission to provide a seamless combination of digital convenience and personal interaction," said Todd Richardson, CTO of Y-12 FCU. "We want members to choose what works best for them -- some prefer self-service, while others value a human touch. And with our upgraded ITM fleet, we are also able to quickly deploy more innovative features to our members, ensuring their banking is simple and accessible, all while reducing costs and complexities in the back office." "Atleos is the leader in helping credit unions efficiently and effectively facilitate self-service banking for their members, ultimately expanding financial access," said Steven Nogalo, general manager of North America for Atleos. "We are proud of our successful relationship with Y-12 FCU, who remains committed to utilizing the advanced technology needed to enable members to bank when and how they choose." About Atleos Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally. Web site: X (Twitter): Facebook: LinkedIn: YouTube: Instagram: View source version on Contacts Media Contact Scott SykesNCR
